Best Western The Hatfield Hotel

Upon arrival, we discovered that our room had two single beds pushed together rather than the double bed advertised. Given the record-breaking temperatures over the bank holiday, the climate in the room was exceptionally hot. We discovered that one of the radiators was on full blast and with no control valve to turn it off. With no air conditioning we were forced to open the windows. However, our room was located directly above the hotel kitchen and it's extractor fan which was extremely loud to the point we had to try and drown it out turning the TV up. Add to this loud noises from the kitchen until around 23:00. We were trapped to either suffer the unbearable noise or close the windows and sweat in a room being actively heated during a heatwave. We were forced to choose the latter just to get some peace resulting in a miserable sleepless night. Furthermore, the mattress on one of the single beds showed a distinct dip in the middle. This lack of proper spinal support resulted in an aching back pain the following morning. We reported all of these issues to reception the following morning and were promised a prompt call back. After waiting an hour with no response, we went down to reception in person. We were dismissively told that the team was "very busy" and a manager would look into it and that "other rooms" were also having radiator issues. Absolutely no actions were taken to resolve the issues nor did any managerial representatives contact us.

Lovely friendly and helpful staff. Excellent location with access directly to the prom. Beautiful views and lovely home cooked breakfast. Good shower! Comfortable bed. Handy parking. Nice bar with atmosphere for evening. Would definitely stay again. Thank you!

All staff were brill food lovely jubbly.room was hot had toturn off radiator.some areas needed a bit off tlc.but deffo stay again

We had a lovely sea view room. The staff were friendly and welcoming. Beds were comfortable and the room was clean. The breakfast was very good, A good choice of both continental food and then a cooked breakfast.

The room was very clean although the radiator was on in the bathroom and had no way to turn it off. The bed was a bit stiff for our preferences. Overall, all of the staff were very friendly and relatable and knowledgeable of the local area. Breakfast was bloomin’ delicious! Excellent stay over all!

All good and the breakfast was a real treat! Thank you.

Everything was first rate, the staff were more than helpful the food was excellent and the room clean. The sea view would have been better without the fog, but you can’t blame the hotel for that! I will definitely be going back.

Staff we had to move rooms after one night because the heating didn’t work and the shower was intermittent with hot water The staff were excellent on moving us

Nice view out to sea and to listen to tje waves whilst falling asleep. Every member of staff I interacted with were super helpful and friendly

We stay here for valentine's weekend Its a great location with good food Our room had a sea view which was also a perfect addition We stayed at this hotel many years ago and said one day we will come back, although i think the decor in the rooms are the same lol itwas a bit dated but clean We will definitely be vack but won't leave it so long The breakfast was very good and worth the stay just for that

Clean room, staff was lovely and easy check in

Staff were fab and nice place to stay.

Friendly staff and great location

Great value breakfast top notch 👌

Some of the staff have very bad altitudes

First choice whenever I stay in Lowestoft.

Warm and comfortable. Very good full English breakfast

The bedroom was spotless. Everywhere was clean and the staff very helpful. But top marks go to the breakfast. Being a vegetarian i didnt expect much choice. However not only a cooked vegetarian breakfast but also a cooked vegan . Along with a buffet style, Ive not seen this before.

Third visit, different rooms, same issue- bed very uncomfortable. Mattress is cheap with springs felt

Great location; lovely staff