Comfort Inn Blackpool Gresham

I booked this hotel for my daughter who is 22 and was travelling alone. when she checked in she noticed that the window wouldn't close. I wasn't happy when she told me so I called the hotel and explained the safety issue and asked if they could take a look. I then called her back there was already a knock on her door from the handy man. He couldn't fix it so they moved her to another room. I am so impressed with the service and speed that the hotel dealt with my concerns and would definately recommend them.

Car park opposite is ideal and super close to town which is great. Hotel is however so dated, and cleanliness in rooms and outside of hotel is not great. WiFi doesn’t work. Everywhere creaks as you move around so woken by other families throughout stay as people moved through hotel. Hairdryer broken, toilet seat broken, shower pointless and dirty, throw on bed dirty, windows grotty.

Great location and easy parking opposite. If you just need a bed it’s fine but we were here for a competition so girls needed sleep It was like sleeping in a disco, hot water speradic, no hot breakfast Unfortunately won’t return as didn’t suit our needs

Bed wasnt level it , it dropped to one side so when you lay down you could tell, it was also very creaky so every time you moved it would make a loud sound, the toilet/bathroom door wouldnt close from the outside which ment the cold draft and light would come into the room at night and with the door next to the bed it wasnt ideal, there was also a damp patch on the wall this was noticed by the huge bubble in the paint work

The staff were friendly at reception and in the bar. But honestly the place is dreadful. Stained, threadbare carpets, rooms where there is no suggestion of maintenance (broken show holder, broken soap dispenser, shower that is impossible to bend down in, loo light not working. The English breakfast has gone - to be replaced by a pot of baked beans and hard boiled eggs. Bread for toast could not have been any thinner. The only way they can get away with this is because of their extreme proximity to the Winter Gardens. It feels as if it is being run into the ground. Blackpool does have some decent budget hotels - but this not one of them. It needs a complete overhaul.

The staff were very friendly The room was warm The bar was cheap They took me in via Expedia when another hotel had screwed me over. I actually loved it so much I've booked two more weekends.

Having chosen Blackpool to celebrate our wedding anniversary, we looked for a mid-range hotel as we had planned to spend money on other things. Big mistake this was in choosing the Comfort Inn - Gresham Hotel. As per the norm, the room looked nothing like the photos, but this was so much worse. Dirty carpet that wasn’t vacuumed before arrival, mouldy shower, sickly toilet seat, broken blinds, drunken guests in adjacent room fighting at 3am, stained bath towel and which was small, and a tv that would not connect to freeview. The owner vapes throughout the common areas and made it unpleasant for us as non-smokers. Kevin served us at the bar and drink prices are reasonable and his recommendations for eating places was appreciated. Biggest plus is that there is parking directly opposite, and everything is in walking distance. Comfort Inn queries revert to an app that doesn’t work and one cannot contact anyone except through a direct call. We have reservations about how Comfort Inn achieved such a high rating, but it’s definitely not an accurate reflection of the standards they uphold. This is a 2/5 establishment and we will definitely spend that little bit extra to find somewhere better next time.

Hotel is shabby and down at heel. Although there has been some attempt at improving the condition of the rooms, there is a pervasive sense that management do not care. No hot water for the shower on arrival (resolved - boiler was off!), Tired and marked bed linen although mattress felt newish. Breakfast (not purchased) was a joke. Billed as continental it fell far short of that description. The only positive, whuch raised my rating considerably was the staff member that seemed to be there morning, moon and night, working the bar, reception, and who knows what else. She was always smiling, pleasant, and caring. The only other member of staff, the gentleman that checked me in was the pokar opposite, dressed in track pants and old top with a surly, indifferent manner.

Room was quiet and comfortable. Location suited us well. Bar was a nice bonus in the evening.

Superb Experience. The staff was super helpful and the stay was very comfortable and nice. In House Bar had a brilliant vibe. Loved it.

The pics on the site look nothing like the rooms

Staff was very Courteous. Bar was excellent. Rooms were comfy and had a nice view.

Nice Staff. Good Rooms, Great ambience and vibe at the Bar. Excellent Location

Location is the Best. Great Staff who really looked after us. Rooms were of good size and Beds felt just right.

Rooms were spotless, Beds were super comfortable. Staff was friendly. Good Quality Amenities and the Bar downstairs had a great vibe.

Lovely helpful manager. Nice family room but only a continental breakfast

The room was very dated , tired and in need of modernising , old non working heaters still attached to the wall , radiators that was not turned on ( were in December ) and all that was in room was a little plug in heater that was not even turned on .. when asked at reception for a second heater to go to room while we went outside to warm up was told the heater would go straight to the room and be turned on so the room was warm on our return .. 1 hour later and we get back into room to find no more heaters .. so went to reception and she said .. oh yeah I forgot I was cooking dinner .. on the morning of check out no sign of life at reception and the lights out and no instructions as to where to leave room card .. Look it’s Blackpool and I get the rooms and prices reflect what you get BUT I also think any paying customer should feel they have get value for money .. and I can’t say I felt that on this occasion .

Good spacious and clean room, value for money

This is a completely honest review. Yes, the property is old and outdated, and some attempts have been made to renovate or refresh areas without big investment. What I didn’t envisage is old vomit on my mattress topper, significant stains on the mattress topper, with hairs all in it. This is in addition to slug trails on carpets in the breakfast area, gunge coming out of the apple juice tap at breakfast time, TV not working in the bedroom with the last electrical test 2 years out of date, hot water tap in the bathroom not switching off when used and gushing out, requiring a fix and never to be used again. Shower head also broken and not staying in the holder. I did move rooms but the 2nd room and bed exactly the same. That being said, the beds looked brand new, the mattress under the dirty topper in great condition and the bed was actually the comfiest bed I’ve ever slept in. The staff were friendly and wanted to do their best but probably lacking the right leadership to really improve all the areas needed. I paid £200 for 2 nights, some friends paid less for the same room. I wouldn’t recommend and I wouldn’t stay again. However, we did enjoy the bar area, karaoke and Drag Artist, but think it was largely due to being with around 20 friends and us all having a good time together. I genuinely try to see the positive, but if it wasn’t for the desperation of a room and the location to Winter Gardens, I probably would have attempted to look for other accommodation.

We come as group of friends and had very good time. Rooms side by side, all clean and comfortable. Location perfect for everything – beach, tram, pubs all close. Staff help us a lot, very friendly team.