DoubleTree by Hilton Hotel London -Tower of London

Nice reception service and very helpful

Good location and hotel was decent, the room was at the lower end of expectations for a Hilton. Would stay there again but only if it was cheaper than the Apex or Novotel that are close by. The location is great for anyone that enjoys walking, particularly along the river

The hotel was very nice and the staff were excellent. The hotel is walkable to many tourist locations and very convenient for using the trains. I did have a problem which caused me to switch rooms. There is very loud construction on the 7th floor which made the noise in my 6th floor room unbearable. The staff was very accommodating and switched my room to the 4th floor in about an hour.

Very friendly staff. The hotel is in a good position for travel and sight seeing.

Easy to get around

Staff at bar ignored us even after I went up to the bar and asked for help

close to all the tourist spots everything is a walking distance

Sink smelled really bad

I like it everything about the hotel abd the staff everyone were attentive and helpful i like the rooftop bar has an amazing view of the tower bridge, also the lobby restaurant the services was grate.thanks to sai,amruth and esnico i will gladly come back here..

To begin, I also stayed around the block at Citizen M about a month and half before... The staff and service were thousands of times more confident and capable. You should stay there plus it's close to train and you can see the Tower. It's got a better value and a rooftop bar. Plus they're super friendly. Now DoubleTree: Room was not as described in my listing. The hotel AND hotels.com both refuse to provide proper resolution for this. We got one of the "newly renovated rooms". We made a reservation for 3 guests, for a "King Bed with Double Sofa Bed" and we simply did not get that room. There was no double sofa bed to be found and the room wasn't even prepped for 3 guests when we got there, had to call for sheets and towels TWICE. Now the hotel is lying saying they offered "food and extra complements” which they never did... They also claim to have offered a different room, but not one that was correct, they offered a room with Two Twin Beds. All the while, Hotels.com is sitting here apparently unable to process a refund for this mishap. Ever since they stripped the rewards program, Hotels.com kind of sucks now. I'll probably be reporting this stay to my credit card company and looking for a new hotel reward program. Truly disappointing that neither company can fix a mistake that they made. I as a customer had nothing to do with this clerical error or misrepresentation and have spent far too much time giving them both an opportunity to correct this.

Good rooms, conveniently place location. Clean and friendly.

Great place

Building staring to look and feel dated in the bed rooms

Welcomed with a glass of wine and cookie on check in and a complimentary upgrade. Really friendly staff and the room was lovely. The hotel is a great location for the Tower of London and the views from the Savage Garden bar are great. Only downside was children under 18 are not allowed in the Savage Garden bar after 6pm, and the music played until 2am which was slightly audible from our room, but it didn’t impact on our overall experience. Room service for breakfast was great, on time, and the food was hot when received. Taxi’s were also available and waiting outside the hotel consistently which was great. Really lovely experience and would definitely book again.

Could Be better!

Had a great stay for one night during a recent business trip. Hashi at the front desk took great care of me upon check in and managed to find me an early check in at 11am. Breakfast was solid. At one point I had gotten up to grab some more food and one of the servers had accidentally cleared my table. That happens but more impressive was that by the time I came back she realized I was still eating and immediately replaced everything I had on the table (coffee, butter, jam, etc) exactly as I had left it. Was impressed by the extra attention to detail.

We loved it! Super close to tower hill station.

Very helpful staff and enjoyed the cookies

Lovely hotel, very central.

Very clean and quiet