DoubleTree by Hilton London Kingston Upon Thames

There was extensive renovation performed at this hotel that we were never notified about the rooms were substandard as far as the condition of the carpet the smell the room smelled like mold the lighting and a journal there’s no service available the facility such as help with logic luggage, etc.

Room was spacious and nice. Construction outside meant no sign where hotel was. Parking was not correct as per hotel listing. Ramp in wheelchair inaccessible.

Booked this DoubleTree by Hilton based on Expedia’s listing, which falsely claimed onsite parking. There was none. When I showed staff the listing, they got defensive and refused to acknowledge the issue—no apology, no help. The room had no soap for hand-washing, which is basic hygiene. We had to call down just to get one. Water bottles were left outside room doors, which felt careless and potentially unsafe. To top it off, the building was covered in scaffolding, and planned works began daily from 8:00–8:30am. Our window front was completely obstructed, and privacy was compromised. Overall, a frustrating stay with poor service and misleading information. Definitely not what you'd expect from a Hilton-branded hotel.

Property is good. Exterior construction caused some temporary inconvenience.

Lovely hotel, staff were fab.

Property was close to the town centre but still nice and private. Close to the walks along the river good location

When I booked there was no indication in the building work the hotel was under going. It was covered in scaffolding and so was our window. Luckily we stayed over weekend so no builders. The hotel was clean and tidy. We did not eat in restaurant. Convenient location for train station. Only odd thing, is the bathroom light only came on if you turned on all room lights. So at night it was bathroom in pitch dark or waking up your partner by turning on bedroom lights! I queried it with reception but apparently it's meant to be like that! Overall a nice stay and would stay again (sleep mask required).

Woken up at 9am by loud drilling, not impressed. I was emailed a day before our trip that maintenance to the outside of the building was occurring. Too last minute for us to go elsewhere as we wanted a very good sleep until check out.

Convenient but scaffolding outside windows

Service was excellent. Breakfast was great. They had work going on to the hotel which meant Disable Parking was suspended but parked in a secure car park 2 mins walk away. No problem. Would definitely stay there again and would highly recommend it.

Cleanliness and comfort was good. The shower didn’t work on the first night and on the second night I was offered another room.

Great location, really helpful staff

Hotel room was clean, staff were friendly and professional and the location was very good! Close to the shopping area and train stations so staying outside London is easy and convenient!

Good value clean comfortable hotel with everything you might need

Great location, near to Kingston station as well as good shopping and dining options along with in-house restaurant.

Perfect stay, staff very helpful and friendly . Breakfast excellent

Check in was a poor start. I really didn't understand what the man was saying, he rushed through everything. We also did not get our free welcome cookie or bottle of water. Wasn't informed of how to access the WiFi & key info wasn't written down anywhere so had to ask again. Then we almost went to the wrong room as the wrong number was written on the card, so the receptionist came rushing upstairs to stop and redirect us. We slept REALLY well. A little train noise but the comfort of the bed put us right to sleep. Air Conditioning was lovely. The receptionist did help us to get that on. Room service was fast. Breakfast was fantastic. Great walks by the river a very short distance away and 7 minutes walk to Kingston Railway Station.

The checking desk stuff were amazingly polite and friendly. Given that these two chaps were doing the Night Shift, this was quite a good surprise.

Lovely hotel, considerate staff, though extra parking costs should be a consideration

Staff extremely courteous and helpful. Enjoyed our stay and will return.