Holiday Inn LONDON - CAMDEN LOCK, an IHG Hotel

Great clean hotel, fantastic location. Only disappointment was no free water in room and £5 a bottle at the bar. Staff were good, breakfast was high quality and lots of choice.

Staff at desk friendly and warm, were very helpful,

Great hotel in fab location. Decent price too

Third floor, newly renovated rooms. Clean & very comfortable Toilets downstairs would need cleaned more regularly. Sorry. Overall excellent hotel & staff!!

No AC. Room hot fan in effective total uncomfortable.

Very comfy beds, excellent staff, perfect stay!

No air conditioning in the building, which would have been okay, but the shower didn't have any cold water running to it so on the hottest day of the year you had to have a 55C shower?!

Do not stay here unless you like being uncomfortable. Being woken up in the morning by construction jackhammersand sleeping in asana. The people working here have no customer service skills. All they do is penny, pinch you. Take it from me.Do not stay here. If I can give them negative stars, I would.

Only issue was we weren't informed of renovations and lack of aircon in the rooms, but I think this is more of an Expedia/ IHG issue than the hotel itself. After booking confirmation hotel made me aware of the renovations. All the staff we came in contact with were friendly and helpful. Hotel was clean and quiet, andin a good location.

One of my favorite stays ever!!! Superb location, wonderful hotel, outstanding service

Visiting London with 2 teenagers for a couple of days. It was perfect. So clean and really comfortable. The staff were really friendly especially Sadaqat. Definitely will go back !

Hotel is in the centre pf Camden.It does not have a carpark but there is parking short walk away Staff were very friendly and attentive

The hotel did not have AC and was not told this by Expedia or the hotel. The room's view from our window was facing a brick wall which was awful. The staff refused to give a refund so we could check in elsewhere. Eventually I persuaded them to allow a refund and left the hotel

Good location. Steps away from Camden market. Easy access to train station. Dining options close by. The room is small, but the beds are comfortable . It was perfect for our last night in London .

The hotel needs a revamp which understand is underway.

This hotel is in a fantastic location for Camden Market. Literally on the canal. Great bus and tube services very close by. There is also a big sainsburys close by if you needed drinks and snacks. Wetherspoons is just an 2 min walk for those needing liquid refreshment or a cheap and cheerful meal. Our room was ok but it was extremely hot and it had no aircon. We were given a fan but it just circulated hot air. Tv was limited on channels. The staff were very friendly and eager to please. I could not fault them.

This was my second time here this year but took off a star because it reached 90F/32C temps and the A/C was out of commission due to the construction. We checked in late after a long day of travel, they upsold me to the breakfast (which is great btw) and never advised us of the A/C not working- I believe we should have been comp'd. We had a fan that didn't work well, so we asked for another and it blew hot air also. My partner and I had a miserable 3 nights sleep. We were going to change hotels, but due to Prerna's sweet advice to hang in there, we stayed. Sadly, she mentioned she would not be working there much longer. This is a great hotel, close to Camden market and cool rock bars. I raved about the staff last time, so I was disappointed by their lack of transparency on these abnormally hot days. I will be calling ahead to ensure comfort levels before considering another stay, since they only advise of construction after you book and no word about the A/C.

They had no AC during a heat wave which ended up giving my son a severe case of eczema. We were promised a 20% refund and I am still waiting for that.

We stayed five nights, most of them in 30+ degree weather, with no air conditioning. We couldn’t open the windows because construction started early each morning so it was miserable. There was no reduction in our fees which was disappointing from a service perspective.

Hotel was great overall but air conditioning wasn’t working on a very hot weekend. Room was very uncomfortable as a result