London Continental Hotel

The property cancelled my booking at 8:30pm the evening before my stay. It still took my money. Their initial message was that I had to cancel the booking via Expedia (who have been very helpful), which I did, but then on the day of the booking they kept calling me to rearrange properties but I had already rescheduled my plans. Now I’m currently going through a lengthy dispute in getting my money back. I wouldn’t have minded so much, but their excuse for cancelling was that they no longer operate as a hotel, yet at the time of writing this, I could still make future bookings. Overall, a very poor service.

I was asked for £50 deposit for any possible damages I would do in the room, however the rooms was in a very bad condition. Dust everywhere, food in the oven, alcohol in the fridge and it was very dirty as well the fridge. The sheets weren't changed and the list could carry on.

There was a weird smell in the room, only given a small thin blanket that had questionable stains on it. Dark room in basement. It is walkable to the tube and cool shops. Staff was friendly. I’ve stayed in worse.

On arrival, I was told that the property was not accepting Expedia reservations and we were turned away. I was told by front desk that they would provide a refund. I then received an email from Expedia saying that the property refused to refund and denied that they had turned us away. Had to go to my bank for a refund. Bizarre experience. Looks like this hotel is run by dishonest people.

Good value

great location Baker Street just round the corner

All of the other reviews are correct. Do not stay here under any circumstances. I was given a key for a supposed private bathroom. Then I saw other people coming out of it. There's no heat, no air & no fan. The electric current is so strong that it blew out my nebulizer machine that I need for breathing treatments. Luckily I had a small portable one that got me through. Otherwise I would've ended up in the hospital & then had to go right home. My curling iron also heated up so much that it burned parts of my hair off! One person wrote that this is a brothel & maybe so because there's a lot of action going on between midnight & 4 am. I was put in a basement room & there was clicking of the pipes all night long. Never got any sleep here. You are only given one towel, one cup & one roll of toilet paper. The room was never cleaned in the 4 nights I was there. No creamer or milk. There was an extra very dirty blanket in the closet which I didn't dare touch. Many times there's no one at the front desk for hours. They said they're going to take $50 deposit & refund me $47. The correct amounts are that they charged $63 but they did refund $59 quickly. The only positive was that it was centrally located - that's it. There are other hotels nearby that are much better & only charge a little more - with hot breakfast too! Just book as far ahead as possible. I tried to save money & then my nebulizer broke so there goes another $50 to replace it. Stay away from this place no matter what!

Well fair for the price paid.

Avoid at all cost! I’ve stayed in many ‘budget’ hotels, and this was by far the worst dump I’ve ever been to. It’s filthy!!! First room… towel rails, floor, tv etc thick with dirt/dust. I could have wrote my name in it- it was that dirty! Plug socket didn’t work.. was also loose. Lights/lamp didn’t work. Tv hanging off wall. I pointed this all out to a staff member. I got moved. The next room had the window held open my a chunk of wood. No window covers- at all! Tv etc again thick with dirt. Noise of a drip/creek from above me every 10-15 seconds- day & night. Only time I’ve ever complained… and only time I’ve tried to get another hotel. Avoid at all costs!

Given its cheap cost in a great location, you only get what you pay for. The room needs serious cleaning and attention. Basic bed and a peaceful place to stay for the night. Do not expect more. Refrigerator is a plus.

Stayed at this venue after getting stuck in London due to a recent train strike. Chose it primarily for it's low cost and central location as I didn't want to waste money, given that I wasn't planning on a hotel stay. On entering the room after check-in, there was a noise so incredibly loud that it would have made it impossible to stay in the room, let alone sleep there! After immediately raising it with the clerk on the front desk, the manager investigated the source which was coming from one of the adjacent rooms. It appeared that the plumbing in the shower was generating a terrible racket when it was turned on. Incredibly, as opposed to the manager apologising to the occupant for the incovenience caused by dodgy plumbing, they rudely barked orders at them to turn the shower off like a prison guard addressing an inmate in a gulag. When I spoke to the manager myself, I was met with a very curt and offhand tone – clearly customer service and respect for paying customers is not included at this venue! The room itself was pretty basic as you'd expect for the price, complete with ancient fittings that have probably seen better days. I also doubt the bed will win any awards for comfort. To add insult to injury, when my £50 damage deposit was refunded, the hotel helped itself to £2.50 which was supposedly to cover merchant processing fees. Nothing was mentioned about surcharges when I paid the deposit nor does the venue's listing on Hotels.com state anything about deductions.

This was my first experience with expedia and it was horrible stay. I would want expedia to refund us the money for this hotel trip if we want to continue doing business. This stay was terrible. If i knew it was this bad i would've booked elsewhere. I want Refund for my stay.

Nice and clean, central. Interesting welcome!

I stayed in a family room with my 3 children. Check in went smoothly, the member of staff was very friendly and helpful. Only one key available. The lobby and main staircase was clean and well presented. The room was a good size, two single beds and a double. The decor is dated and slightly shabby with a few smudges on the walls but the carpet was clean, the sheets and pillowcases were new. There were only sheets and a fleece bedspread but when we stayed it was hot so the fleece was not needed, I’m not sure if I would have wanted to snuggle up with it as I couldn’t say if it had been changed between guests! The room did get hot, but There was a standing fan provided which was useful, even if slightly dusty. The en-suite was small, dated but as clean as you can get an 80s shower! The shower worked fine. There was a kettle and fridge, a few tea and coffee sachets, but only 4 paper cups- would have preferred some proper mugs! No UHT milk provided, but we easily found a Tesco round the corner. Check out was fine, had to phone to get a code for a key safe with my key deposit but all went smoothly. This is a budget hotel, a place to rest while you explore the sights of London! If you want luxury don’t go here. But if you want a great location this is perfect Oxford street 10 minutes walk, Baker Street and the tube 5 minutes, Madame Tussaud’s at the end of the road. We went to The Hyde park concerts and it was great to just be able to walk back within 15 minutes.

Very basic accomodation which I suppose fulfils its purpose of laying your head to rest. I had one hand towel, a choice of one coffee or tea, no milk. There was a little fridge which was a happy surprise. The sheets on the bed were very very worn (could nearly see through them) and felt like if you tugged on them in you sleep your deposit would not be returned to you, as they would tear! Speaking of deposit, it's quite cheeky to take a £50 deposit (I stay in hotels regularly and have never had to pay a deposit) and be openly told I won't get the full amount back as they charge you £2.50 for the privilege of paying by card - I'm pretty sure that practice is now no longer legal. All in all, the toilet and room were clean. The shower worked and the only hand towel available was fluffy and clean. Did mention there was a little fridge? Handy!

A property very much in need of renovation. But the room was clean and the reception was helpful. For a quick one night stay it was adequate

The check in was ok but everything else was very grim. Tiny room in the basement. No windows. Poor ventilation. Sticky floor. Grubby blanket. Unusable shower (freezing or boiling). Smoke detector had been covered with plastic. Extinguishers out of date. No remote for tv. Adjacent room was actually a toilet for the non-ensuite rooms so got disturbed multiple times in the night.

I've had a pleasurable and affordable experience staying in this hotel and would come back again. Don't be too put off by negative reviews; the kind and incredibly helpful reception workers, accessible surroundings and London sightseeing made me really happy here. I got to sit on a little balcony/window sill and eat grapes and drink tea. Maybe it's just me, but you really don't need much more than that. I arrived early and checked in early too thanks to the help of the kind reception workers. I was explained up front about the deposit cost and the card machine fee, and that I'd only get £47.50 back roughly. I appreciated his honesty. I would ask for cups if there was none, and was given some enthusiastically, and the other holiday stayers I've bumped into in the common room all seemed approachable and friendly. The sheets on my bed were fresh and clean, and so were my towels. There were some blankets provided that didn't look clean, but it's the latter end of June and I was not going to use blankets anyway. The mini fridge had some tiramisu from the last stayers which made me giggle, and the little tea facilities don't include milk pots- but I drink herbal tea anyway. These things made me feel less like I was living in a sterile vivarium, so my experience has been a little more "human" for all these quirks. Overall, it was like staying for a sleepover and was quite nice; I felt safe, happy and welcomed.

I was looking for a cheap and cheerful place in London but ended up booking this cheerless, shoddy, ran down and miserable place. I’m a little annoyed with Expedia for advertising this location! I’m mostly annoyed with myself for not looking at the reviews first. Simply put, don’t stay here.

Friendly staff with a clean room and good facilities.