London Serviced Apartments

We've stayed in a bunch of VRBO's and never felt the need to write a review. On this one, I feel a responsibility to warn people. 56 Stamford St. is a good location, that much is true. But that is probably the only thing I can say that is positive. The person who meets you at the flat does not smile or shake hands. They just hand you the keys and walk away. One night the bed caved in on my wife's side. When we took the mattress off to see if we could fix it ourselves the frame is held together with duct tape. To fix it, they screwed scrap wood into the frame to hold the mattress up. It's just a matter of time before it collapses again. We discovered almost immediately that there were two screws right at the entrance of the bathroom that weren't screwed down all the way. They were raised enough that you could catch the skin on the bottom of your foot, as my six-year-old did. Once we cleaned up the blood, we let management know about the problem.. You would think that would make for an immediate response. I got a shrug. It wasn't until the bed broke a few days later that someone actually came by. Once we had them there for the bed, we asked that the screws be removed. This was one day before we left. The cleanliness is not good. We had to clean, as best we could, when we arrived. This is not easy as there is no vacuum. The WiFi router is not in the flat. It's somewhere in the building and very intermittent. Do not try to stream Netflix, you will be waiting a lot. The flat itself is not very comfortable. There are no lamps anywhere so you have a choice between the very bright halogen ceiling lights and darkness. There's no lamp by which you would read a book. There are no extra touches like bathmats or slip-guards inside the tub/shower. The tub is incredibly slippery and most members of my family had at least one incident of slipping. You would think that for liability alone, they would have slip-guards. The service from London Apartments is quite bad. When we got to the flat, the television remote fell apart as we picked it up. We asked for a universal remote to replace it. Two days later it was dropped off with only two out of the four batteries required. They never offered to set it up for us. The kitchen is sort of falling apart. The baseboard kick falls over when you tap it with your foot. There is one pan with most of the Teflon coming off of it. Overall, an unpleasant experience. Avoid 56 Stamford Street.

We've stayed at this property three times over the course of the past few years. The location is amazing, just a few blocks from the Tate Modern, the Thames, Millennial Bridge... St Paul's and several underground stations are only a short walk. The central location is why we've come back. But BE WARNED. The property manager doesn't seem to care for either the property or his clients. The property is rundown - everything is dingy and could use a fresh coat of paint. The furnishings are cheap and nothing in the property is well maintained - dirty pillows, broken tiles, scuff marks everywhere. With a little TLC, this could be an amazing property (and the rents would go up as well!). The property manager also doesn't care about keeping loyal customers. We arrived late at night and BE WARNED - there is a exorbitant fee for arriving after hours, even though the person there to greet us and give us our key provided ZERO instruction or assistance. The guy handed us the key and left. Since we had stayed at this property several times before, we knew this and asked if any concession could be made. NOPE. With no refund or recourse available, we paid the king's ransom (100 pounds!) and vowed never to stay there again. Whatever - last time we'll stay at this fleabag apartment.

I really enjoyed my stay at the London Service apartment. There was plenty of room for the 6 guests and I who stayed there. We enjoyed the great location and nice service. The man who helped us during our stay was easy to reach and was very flexible with check in and check out, which we greatly appreciated!

Couldn’t get a hold of anyone once we got to the property to actually let us in. Enquires about a second key, was promised one by lunch time the following day, had to make several follow up calls and still ended up with no key. The property was dirty - pillows, towels, linen etc were filthy. Overall a very disappointing stay.

The owner/manager was accommodating to our early arrival, but put us in an apartment that was the same in layout and similar in decor, but different from the one in the photos. One shower did not work and the smell was awful. We discovered it was due to mold in the kitchen cabinets. The furniture was different from what is shown in the photos and there was not room for all four of us to sit in the living space. The beds were very uncomfortable, and there was no balcony nor view of the London Eye. The location was great, though!

Good location, clean and comfortable

They charge 95 UK pound for late arrival, which was not implicit in the Expedia ad. The property asked to pay the late arrival in advance. Expedia was not helpful with this, even if I ask to transfer to the manager they never transfer my call.

The strength of the apartment is its location. It is very central, in the middle of the main London attractions. The downside of the apartment is that it is run-down, used wooden flooring, furniture, walls, no decorations to make it more pleasant and warm. It should not have 4*. The height of the apartment is very low. The balcony is from the bedrooms, not living room/kitchen which is a pity, as it leaves less occasions to enjoy the gorgeous view. The apartment has just one bathroom, no separate toilet. The staff needs to be called before the checking as per the email instructions as otherwise the agreed time if forgotten, but they are nice and helpful. Despite the aesthetics, we have enjoyed our stay.

Great management team! The apartment was clean, and well stocked. The upper level of views of the London eye were fantastic. Waterloo Is an incredible neighborhood to be located.

I’m grateful for the flat, it served the purpose because of its location. However, the apartment wasn’t the same as they pictured them in the website. It was dusty and smelled horribly. The dumpster was right in front of our window and I have attached pictures. We were given 1 towel each. You could tell that the beds were old because the mattresses were thinned out. My children, husband and I had backaches every morning from the uncomfortable beds. We ran out of toilet paper and we had to buy it ourselves.

Comfortable environment, big space with kitchen and clean

Clean and tidy, just need to get new mattresses for the beds and bedside lights.

Location is convenient ,the apartment is facing busy street .

Great location, and lots of space. But not in great condition (mattresses pretty old and saggy, many things broken). Not all that clean. Was okay for a couple of nights but compared to everywhere else we've stayed at comparable prices during this holiday, really not a great deal.

The best thing about this apartment is its location. The kitchen is good , you can find everything important to make your own meal. The place is quite good not to small , Otherwise its so bad because of many resons : 1- it was not clean (dusty). 2- it was so hot ( no air condition) and opening the window is impossible because its so noisy. 3- there was a Mouse in the apartment.

We rented this condo for a week while in London. The location is great. The beds were old and uncomfortable. There were extra pillows provided in the room however they were covered in stains and had no pillowcases. There was a washing machine but it didn't work and wasn't fixed during our stay. On the fifth day of our stay, we came home to a mouse running across the living room floor. I notified our contact about this and never received a response.

Pros: Apartment was in a great location! Walking distance to trains, buses, subway. Easy walk to IMAX and Eye amongst other things. Meet-up went smoothly even though we were a little delayed. Lift to the apartment made bringing up our bags super easy. Apartment had a lot of space with room for 6 or evening 7 when using pullout couch. Pret bakery directly below apartments was super yum and had friendly employees. Cons: Apartment was extremely dusty and wasn't cleaned very well. We all suffered from allergies while inside. Beds were quite uncomfortable. Tv only had two channels. Master bath sink had a lot of trouble draining and was very small which made even washing your hands hard. Shower rod was wonky in master and water ran hot/cold in shower. Flusher in 2nd bath had to be pushed hard to flush properly. Whole apartment was in need of updating and a deep clean. Considering the money we spent to stay there, I expected more. We ended up checking out early.

Fantastic location, walking distance from London Eye, which you can see from the apartment. Manik and the team were very helpful and we will definitely be back.

Price was very good, a two bedroom apartment for the cost of a mid-tier hotel room. Apartment was good, but not super great. Location is pretty good for getting around. Apartment had dust that would get on things the whole stay. Mattress was not very comfortable.

Great location just south of Blackfriars bridge, the rooms are dated and need some tlc to fix minor problems,the staff were good but communication was difficult as we didn't have a phone,just relied on emails.