Mercure Box Hill Burford Bridge Hotel

We loved the food; the stuff; the rooms and the swimming pool. A great place to relax, reflect and enjoy some luxury. I have been here twice and will come again.

Great place to stay, food very good and great bar service, but just surprised that on-line check-in, as staff on site at reception.

Lovely old fashioned hotel, with nice outside garden, and heated pool to enjoy. Stayed for a breakfast, and dinner, and both meals were of good quality. Service was friendly, and helpful, within the hotel. Cleanliness was good. Also, situated near Dorking town. Enjoyed the scenic walk around the hotel, fab view. Only criticism is the hotel could use a bit of an update, as some areas need attention.

I had a mediocre stay at this hotel, but I encountered a significant issue with their new keypad door system, which seemed to malfunction throughout the night. I was jolted awake multiple times by the abrupt and loud alarm, making it difficult to rest. When I brought this up to the reception, they acknowledged the problem but mentioned there was nothing they could do. Unfortunately, this experience overshadowed my visit, and I wouldn't choose to return.

Bad experience

Room 117 is in need of a deep clean. Mouldy bathroom and dirty cushions on the bed. Food was ok and the service in the restaurant and bar were excellent. Stay in hotels on average around 15 nights a month.

I chose this hotel for its location to Box Hill and the fab outdoor pool. I was staying for work and meeting a friend locally for dinner. I had a lovely run up box hill then a dip in the pool. What a bonus! The room was comfortable. I found the code entry a bit unusual but ok although i couldnt get in after hours. Luckily someone else let me in. Would stay here again for the great facilities.

Very comfortable room, pleasant staff. Food slightly disappointing

Hotel was awesome, but we had a hot day and aircon was broke on my floor. Ai was more than useless.

Great place and location. We only used the hotel as a place to sleep for a few hours before catching an early flight at Gatwick, but it was a perfect for us. The room was very clean and the bed was very comfortable.

Lovely location, right at the foot of Box Hill giving easy access to beautiful countryside walks and views. Parking was easy enough, you simply find a spot in the car park across the road then enter your car reg details on a tablet in the hotel lobby. Check-in was easy, if not rather impersonal (all done with access codes that are sent to you by email). Nice room, good shower, comfy bed. Room was clean and comfortable, but in need of a few small bits of maintenance - the bathroom sink took ages to drain, and one of the curtain runners was sagging, which made closing the curtains a little difficult. Other than that, we were very happy with the room. The biggest downside for us was that, while we did not book in for the breakfast, we had expected to at least be able to get a decent coffee in the morning…but for some reason the bar and restaurant were both closed. It seemed the hotel runs on minimal staff. There is, however, a cafe a short walk up the road. Another thing worth mentioning is that having booked the hotel on the basis that checkout was 11am, we later received communications stating that checkout was 10am. This was an error - we confirmed with the hotel that checkout is 11am. Phew! Overall, we felt the hotel was good value for money and we would stay here again.

Hotel was easy to find with parking directly opposite hotel. Staff friendly. Didnt eat at hotel so cant comment of food. Bar not great,several drinks out of stock. Hotel warm and air condition in room stopped working. Despite telling reception not sorted and no feedback given

Great stay

Pleasantly surprised given some reviews - prime location, clean room, great outdoor heated pool and friendly service. Would stay again!

The Stay was good, however one of the meals in the restaurant was advertised as a 'Honey glazed rids' and was a single rib that was overcooked and inedible and was sent back uneaten. The restaurant did nothing about this didn't explain offer alternative or remove the poor meal from the bill, we payed the bill and left and will never eat there or stay in the hotel again.

Very comfortable but could not understand receptionist who was in training and observer took over. Apart from that a good garden room very quite

With outside temp in low 30s, the air con was most welcome. Lovely garden area and a decent bar and restaurant.

Lovely hotel with a really nice garden. The staff stood out as being incredibly helpful and attentive, was really impressed by them. My only feedback would be that it would be nice if the pool had been open.

Hotel was certainly clean, the staff good. However, the extremely officius WhatsApp message compelling me to log in prior to actually checking in was not what I wanted to do after a 200 mile drive!! In the web check-in it requires my nationality. OK fair enough, but searching on a drop down list on a mobile isn't the easiest thing to do on their site, especially when English or British aren't listed. I eventually chose United Kingdom as the closest, but "United Kingdom" isn't a nationality! The rest of the website is useless. We couldn't find a menu, so decided to go out for dinner, checking the restaurant on our way, in case it was OK. It was, and we had a good meal. But with no information in the room or on the useless website they very nearly didn't get our custom. OYO UK, seems very keen on technology, which is extremely badly implemented. The hotel is quite old, and while updated with en-suite rooms and VERY welcome air conditioning, the floor boards creak excessively and sound insulation very poor. Additionally there were various other annoying things, such as there wasn't anywhere to put used teabags! The most basic chain hotels provide things like this.

Love this hotel, and people are so nice