Mercure Milton Keynes Hotel

Positives: Lovely staff at reception, clean room, comfortable beds. Fairly quiet but we were at the end of the hall. Negatives: Our room was too hot, even though it was quite cool outside. There was an A/C unit, but it was quite loud so we eventually turned it off. The lock on the bathroom door was presumably faulty and had been removed. Cheap toilet paper you would not expect at a 4* hotel. We paid half board but the restaurant staff had not been made aware of this and it was very unclear what was included. We booked as an adult and child and Hotels.com did not make clear on booking that the half board price was for one adult and 0 children. This should be made clear when presenting the available options as it seemed value for money but was not. We ended up sharing a two-course evening meal (which was very nice) and in the morning had a quick breakfast of awful coffee (this really needs to be improved) and a lovely croissant, as most of the other buffet food looked past its best.

Excellent

Great room, big bed, well appointed. Only one tea bag. Jacuzzi bath was a nice touch. Breakfast was good.

Parking was part of booking the hotel and there was plenty of space, staff was very friendly and helpful.

Clean hotel, great room and friendly staff, all we needed for a simple overnight stay.

Excellent hotel as always

Check in was efficient and friendly. The rooms were clean and sufficient for our stay but didn't use the restaurant or the gym. Convenient location for us and plenty of parking available.

Reasonable room rate but staff with a no can do attitude and a bed with mattress springs that felt they were on the surface

Clean, spacious hotel. Welcoming staff.

Staff great room clean

Yes

Very helpful staff

Great food, pleasant staff. Rooms are desperate for a refurb. Gym is tiny but reasonably well appointed.

Started great by being offered a complimentary upgrade but, things went south after that, room was poor with unsafe electrics, cracked bathroom sink and stiff controls on the shower which took considerable effort (using both hands to operate)

I booked this hotel for my elderly parents as my mother had a hospital appointment close by, she is quite poorly, the staff went above and beyond to make sure they were comfortable ! she had a special meal cooked for her that she could eat (she has this was not on the menu and also they also made her an oatmilk porridge for breakfast) this meant so much to her as she is frightened to eat out normally. The hotel was spotless.

Generally pretty clean

Staff weren’t particularly friendly or helpful. You almost felt like you were an inconvenience. The only friendly member of staff were the catering staff at breakfast

Dust behind sides of TV . Shower water pressure low. Ironing board cover needs replacing. Nice breakfasts. Helpful and friendly staff, reception and dining area and cleaners.

Clean room, friendly staff

Friendly staff, been a few times here now and the friendly, helpful chef now knows us so that’s nice. Had a room upgrade which was really lovely so room bigger, bed bigger and really comfy, shower big enough to get at least 6 people in, will consider an up grade in future.