New Bath Hotel and Spa

Staff couldn’t do enough for you and food great, drinks reasonably priced. However corridors and bedrooms need a lick of.paint and carpets need a good clean, bathroom tiles need grouting.

Nice room with car parking close

Paid extra for a Superior Room, well if that was Superior then I wouldn’t want to see the others. Carpet was badly stained. The view out of the window was terrible. Spoke to receptionist who said that it was an old hotel so it is what it is. For £198 for one night it was vastly overpriced.

Bed was really uncomfortable, there wasn’t any hot water for a shower in the morning. The hotel staff were not very helpful when we reported the problem.

Probably slightly let down by the imminent transition to new owners (due 7-DEC-25) although staff remain friendly and approachable.

The staff were really friendly and welcoming. We enjoyed our meal in the restaurant, however the bed wasn’t very comfortable. The mattress needs to be softer and the pillows were rock solid. It’s a shame as it’s a lovely place.

The service and staff were polite and very helpful but I like a bit of luxury when I stay away and this was far from it, I wish I’d booked like a travel lodge for half the price. The bed was very small and myself, partner and other guests had a bad back in the morning. The shower was terrible, was slow when warm and my partner couldn’t even fully stand under it. The hotel has a lot of character, so not a terrible stay. Staff go out their way to help you but food is also not of a 3/4 star standard. If you can get a good deal and not £160 like I paid for a night, may be worth the stay…just get ready to do some stretches in the morning if you’re over 30 😅

Two generous starts. Our family room was very tiny. And it was not in the main hotel building that you see when you arrive. It was further around the block cheap looking add-on dated building. Only 2 beds and space to walk around the. For 4 people is is bad deal, considering price and location. Water in toiletries.

Had a great stay, comfy beds, balcony view overlooking the geo thermal swimming pool was great. Helpful staff and spa was great. Good location to the local attractions. Enjoyed the stay and would definitely recommend.

Paid £178 through Expedia for a superior room after I’d rang the hotel and was quoted £220. Positives: the hotel is in a lovely setting. Cons: Filthy and very tired hotel. I have photographs but not sure if I can post them. Stains on the curtains, carpets, bedding, bed base was filthy even the lampshade was stained. Arrived at 3, it was 10 degrees outside and the windows to the room were open which was fine but it was very cold and I was told the heating doesn’t come on til 4.30. Asked for a heater but took over an to arrive. We didn’t go in the lido but tried the spa. This isn’t a spa! Changing room tatty, 4 loungers in a very small room, hot tub was more of a warm tub. sauna was freezing even after waiting the ten minutes I was advised and a steam room. Breakfast - don’t bother. Fat splashed up the walls. Drips down the walls next to the table. Fruit all very old, wisened and soft. Glasses weren’t clean. Couldn’t wait to get out. Staff very smiley but they need to open their eyes to the tatty, dirty surroundings. Definitely way over priced and needs a total refurb. The bed and bedding in our room needs to go straight to the tip, bedding had holes in and the pillows were very old. If I hadn’t had to stay to be near a sick relative I would have left within ten minutes of arriving.

Rooms were very hot with heater pipes that were very hot and unable to turn off. The spa facilities were extra charges including further extra charges again for hiring a dressing gown and slippers. The staff were very helpful and friendly. The hotel was in very good condition and very clean. There was plenty of car parking space and the hotel was just a short 10 minute walk to the shops pubs and restaurants. The heights of Abraham cable cars and railway station were only a 15 to 20 minutes walk away.

Helpful staff Queries dealt with promptly Appreciated use of the pool

hotel was very good, food excellent. The only disapointment was the sauna And steam room were out of action.

Breakfast: asked for a decaf coffee, was only offered Nescafe instant sachets. You don't pay £18 or whatever for a hotel breakfast to get instant coffee just because you ask for decaf, and this has never happened at any other hotel or b&b I've ever been to. If someone asks for a decaf, you go and make them a proper one from a coffee machine or bring them a cafetiere of it to the table!

We had a few issues which we passed to the manager. Small easy fixes that would greatly improve the experience.

I enjoyed the stay but there was a few things that were a concern. The backdoors that lead to the outside back car park were not locked at all and doors seems unstable. The rooms were very cosy and tidy but a few things could of been a bit cleaner. And there wasnt much staff around in terms of service. A part from that i enjoyed the stay.

Staff very friendly and good service, some of the area's need updating

Amazing place, especially pool. Didnt try the spa, will be going back

It was a good experience though it wasbjust for a night. Walking distance to heights if Abraham and town centre. Staff are so friendly and respectful. Even met someone from our hometown which was a bonus.

Very clean room and excellent outdoor pool