New Promenade hotel

Nothing like photos shown on website, Stinky corridors, no toiletries in bathroom, rude staff, No fan provided in the room, very noisy street, charges £10 for unreserved parking, however the parking is free on back street (its a joke).

Food and service, very good 👍 couldn't do enough for you would return

Smells awful, like a public toilet. Shower didnt work, fluctuating pressure and temperature, from no flown and freezing cold to burning hot in a second... the guy "fixed" it which made very minimal difference, but I didnt have the heart, energy or will to argue with him about it. I tried to get a drink at the bar on several occasions but there was NEVER anyone there. Emergency exit used as smoking area for "staff" stinks the whole building out, which I suppose is a welcome break from the smell of toilet. The constant noise was unbarable, from inside and out, window didnt close properly and both lamps in room were broken and to top it all off nobody there when checking out... For the price, I was expecting something better, as you can easily find much better in the area for the same or less.

Friendly staff, really good location, would recommend

too much clumsy. not worth for the price paid

stopped on the top floor in a twin room,bit cold maybe a bit dated and slightly dusty,tv and tea and coffee maker in room only stopped for one night as we went to see a Michael Jackson tribute actso nothing to bad ,not to bad for the money

Admittedly we didn’t arrive until 9pm, but we didn’t expect to have to phone to gain access to the hotel. I requested a sea view if possible but was told there weren’t any available, yet the following morning at breakfast there seemed to be only 5 people in the hotel. The front of the hotel looked like it could do with a bit of a spruce up, front door handle broken etc, just didn’t give a welcoming appearance at all, so much so, my partner & I stayed for only 1 of our 3 nights, moving on to another hotel for the remaining 2.

Easy check in, parking on site (with a charge) massive room

Not great value for money. Would of been angry if id paid more. Very small room with very inadequate facilities

Great friendly place to stay. Thank you.

Hotel was basic, clean, small room. Staff were friendly

Positives- staff very friendly, bar area nice, dining room nice with a very nice breakfast. Check in/out no problems. Negatives- Family room on top floor room 1 asked for lower floor due to wifes poor mobility was asked to pay £300 extra due to being a 6 bed room ( did not take this up and struggled on) . Rooms and stairs need a good update and better organisation of room space. Room cleaned but could be better. Bathroom fittings need replacing.

Worst hotel room I have ever stayed in. Cable wire but no tv. Wall paper hanging off. Couldn't take a shower because of exposed wires hanging out of the system. A towel rail covered in rust that was unusable. Drawers that were so disgusting it was not worth unpacking your clothes. Hotels.com failed massive on this one.

Excellent location very nice host Excellent parking space Just room was too small and we had to shut windows on a very hot night due to being on ground level on side street . Would definitely stay again but on a higher level so as we can open windows.

Basic hotel , clean , friendly staff but tired and in need of updating. Good breakfast options served speedily .

Better than I expected from a cheap hotel in Blackpool. Service was excellent. Room was clean and had facilities I needed for a few nights. Breakfast was good. Big bar area. Would stay here again.

Breakfast nice, staff pleasant, Hotel needs a lot of tlc

Nice few days away. Family room had 4 beds which is always a bonus and was clean. breakfast was really good and managed to get the car parked below. nice lounge area with pool table

It retains older quirkier style with very friendly family staff and service.

Everything was clean. Everyone was friendly. They let us use the carpark for a few hours even after checkout which we were extremely greatful for.