Park Grand London Kensington

Under renovation. It was very dirty no water in room. The most horrible stay ever.

Very convenient location near Earls Court underground. The staff were very helpful and friendly. The air conditioning worked well. However, the room and the en suite were very cramped and the decor in the hotel generally was old and a bit shabby. The restaurant was being refurbished and unavailable.

The property was completely covered in scaffolding. Lobby was very tiny and due to all the construction dirty. Expedia didnt properly show the extent of the construction. We had contractors walk by outside our window (4th floor) all day long starting at 8am INCLUDING SATURDAY. it was very uncomfortable. maybe a good property once renovated but until thats done I would not stay there, the construction is extensive!

Got there to find major renovations. No restaurant, bar, lounge/reception areas not ideal!!

Welcoming and helpful staff but poor experience given dated rooms and renovations. It will be great when it is finished.

AC was not working in room so could not get comfortable. tried to use blowdryer that is attached to the room and immediately smelt like something was burning when turning on.

You pick and choose a hotel for various reasons. We chose one for the aesthetics of Kensington and its location (quiet). Surely the hotel operator has a right to tell you if there’s major works being carried out that can have a material affect on your decision. We walk up to the hotel and the road is closed, hotel covered in scaffolding…. Our room therefore has an afar view out of the window. We then get woken up to works being carried out early morning on a Sunday. So disappointing

Great hotel, but room was a bit on the small side but other than that, it was fine

Very easy to access everything, staff is amazing and very friendly.

Property was rated a 4 start? More like a 2 star. Very small room and the mattress was old and the springs were noticeable when you slept on it. Should have checked the mattress before I slept on it. VERY GROSS and DISGUSTING. SOILED MATTRESS Hotel was under renovations with the scafling infront of the hotel. Would not have stayed there knowing that. The hallway to your room stunk of lord knows what? Not a pleasant smell. Location was good but everything else BAD!!!

Lovely little hotel in Earls Court, nicely-done rooms and a bargain compared to similar offers in the area. Looks a bit unpleasant on the outside as covered in scaffolding and neighbouring properties are not as nice, but no noise of construction inside and rooms at the other side of the hotel were even quieter! Super-comfy bed, decent-sized room, clean, classic and full of everything you need. Only minor issue was the TV needing some fiddling to get to work and the view was just a brick wall, but neither of those things were a bother or why we were there! Would definitely stay again, maybe next time we'd try out breakfast too...

Lumpy mattresses,had to be 6ft tall to see the demist area on the bathroom mirror, no information folder in the room. TV channels not explained and the choice was very limited.Restaurant not able to charge meals to room. Building undergoing external restoration and noisy for part of day. Convenient location.

The area was close to earlcourt station , many restaurants to choose from .

This street and hotel is undergoing construction so it was quite noisy. We booked one night and I did eventually sleep fine although the walls were thin and I could hear people above and below me with their toilet flushes and showers. My WiFi did not function at all and there was no television service despite being advertised that both would be available. We did ask the front desk and were told that their antennas were not working so we would not have reception. The next morning upon checking out, the reception desk acted surprised at this. I also told reception that my bedside lamp bulb needed replacing as it did not work (I wanted to read since there was no TV). We also had an huge window in the bathroom (small one in the bedroom) that was a struggle to lock and I HAD to lock it because of all the scaffolding outside the window. Plus, taking a shower in front of that big (albeit tempered) glass made me feel like I was in a fishbowl. All sheets and towels were clean and the staff was pleasant. The hotel carpeting really needs to be removed (I don’t know why hotels insist on carpeting. It’s easily stained and for allergies, it’s not ideal) and the big stain on the reception couch should have been my warning. No offer of compensation was given but I will email the hotel directly about it as the reception may not have been permitted to do that. At this moment, I would not recommend staying here despite it’s super location to the Earls Court tube station.

Room in basement with fake window. No fresh air. Lamp not working by bedroom door. Couldn’t see controls for air conditioning. Air conditioning vent dirty with build up of dust etc. Bathroom OK good shower. Overall disappointing with the room and general ambience of hotel. Staff ok but not particularly engaging

Nice staff, really close to tube

Excellent

Not great service at breakfast

Room and place is decent. Receptionist on Jan 17 night is very rude. Other than that one receptionist rest of the service team is very nice.

Excellent Hotel, Excellent Reception, Excellent Staff, Clean Rooms