Regency House

The room was amazing. The staff very nice

Clean room and friendly staff

Great location with easy access to lots of areas using Euston Street or Warren Street tube stations. Room was perfect for our overnight stay and the breakfast was lovely

Nice hotel in a good location. Easy to access and good breakfasts to start the day.

Good breakfast, easy to use keypad to enter building and room. Was great having a tiny fridge and microwave in the room.

Essentially, this is hotel is run on the cheap. Reception was only available between 8:00 am and (technically) 7:00 pm, but both times are apparently only suggestions. Keyless entry is fine, but we were given the wrong code for our room, so after walking back from the British Museum in the rain, we had to wait on the stairs as a new code was generated remotely over a a difficult-to-understand intercom. The room had torn and stained wallpaper, and the carpet was not clean. I was disappointed, as from the online presence, I believed that I was booking a much nicer hotel than it turned out to be.

Arrived at 11:30pm and attempted to get o to the hotel with the code sent to me. Something was wrong with the keypad a the code would not work - keypad would blink furiously for several seconds and then not work at all. Rang the doorbell and no one answered. Called the telephone number listed on the Hotels.com website for the Regency hotel repeatedly and nobody answered. After spending 20 minutes, trying to get into the front door, calling, and ringing the doorbell with no response, I had to walk to the sister hotel 10 minutes down the road so that I could speak to a live person. I showed him a video of the keypad not working and he reset the codes so that they would finally work when we walked back to the hotel. The whole ordeal took 45 minutes and I finally got into my hotel room after midnight. Since I’m checking out first thing tomorrow morning, this is particularly aggravating. Not a good first impression.

The staff was great and very accommodating, room was clean and location was perfect, we were able to walk everywhere we wanted to visit.

The staff were lovely and the location is excellent. Several train and bus lines are within a 10 minute walk and it is very close to the British Museum.

Regency House is our "go to" whenever in London. It's a simple hotel that has nice rooms, and a fabulous full cooked breakfast included in the price. The area is quiet and safe, and the prices are very low for London-Bloomsbury. You can walk to Covent Garden in 15 minutes, and the theatres are just a few minutes more. We have been staying here for over 20 years and have never had a complaint.The rooms are clean, though small. But we don'r come to London to stay in the room!

Do NOT stay at this filthy hotel.Reception was rude, miserable, screamed at me & swore at me in her language. .I happen to speak this language also. Confrontational, hostile. Room they showed me smelled of vomit & urine. I decided not to stay & requested a refund. I DID NOT CHECK IN. When I requested a refund, reception berated me & laughed in my face. IS THIS A HOTEL THAT Expedia should be endorsing? We think not. I called the police fearing for my personal safety.They took a report outdoors,after I had relocated to a safe hotel. Have spoken to Expedia & they are pursuing this dump of a hotel for a full refund of $1,490.00. The hotel LIED to Expedia personnel & said that I had checked in.TO REPEAT,I DID NOT CHECK IN. We operate 12 highly successful businesses in Canada. Our employees treat ALL CUSTOMERS with respect. REGENCY HOTEL reception does NOT treat customers with respect. The employee is not an ambassador for the hotel. We have travelled 15 times with Expedia. ALL experiences have been wonderful.. BUT not this one. We have also recommended Expedia to colleagues & family. Was in London to attend a Judges' Conference. DO NOT PATRONIZE THIS HOTEL. JUDGE M.

Great room Really good to have the use of a fridge. Excellent breakfast.

Every thing was amazing

Clean room , great facilities , refreshments etc. No staff contact except at breakfast but excellent breakfast . Keyless system and sent codes before arrival . Excellent system.

Great location for a short break in London, particularly for the West End

Check in was horrible. Even though front desk was supposed to be

I was very disappointed in the room. It was very small and not at ground level as requested. I have mobility issues and access to room was difficult. A picture showed outside sitting area. It was inaccessible most of the time and in disrepair Breakfast was good and kitchen staff was very kind.

Perfect for our trip as everything was within a 20 min walk of this location. Euston Station/Garrick Theatre. Room and ensuite were adequate with everything we needed and all very clean. Breakfast was a bonus and very enjoyable.

I had a very clean and comfortable room with a beautiful view of the garden. The breakfast was cozy and delicious each day, with really lovely and hardworking women ensuring I had everything I needed. It is centrally located on a safe and charming street with Fitzrovia/Bloomsbury.

Room is clean. Beds are comfortable. Staff in the dining room are nice.