The Carlton Hotel

First room they sent us to hadn’t been made up and stunk. No service throughout 4 night stay. No bar. No restaurant. Lift needs attention. No accessibility. Decor old and tatty. This was our second stay and gone downhill. Won’t be staying again. Expensive for facilities you got. Plus side, our one encounter with staff was pleasant and helpful.

We have stayed before and was fine but this time was not got there and the lift was broken and wasnt advised before hand! Got to our room and there was no toilet roll the room stunk of cigarettes half the plug sockets didnt work and struggled to get signal on the tv!

Woke up as fire alarm went off, no members of staff checked if we got out safe or told us what was going on, no register check, have previously stayed there but would not again due to lack of procedures for evacuation and lack of staff training. Also lift didn't work, room in need of refurbishment, curtain rail just holding on, shower over flooding, nob off on radiator, ceiling paper loose and restaurant closed, no breakfast offered, very disappointed, not worth the money paid.

Last time we stayed, we had a lovely room, comfortable stay and an amazing breakfast. This time the room was tired, in need of a fix up, the paint was flaky, ceiling paper was peeling, curtain rail was balanced so it tipped and nearly fell off when you touch the curtain, radiator nob was just balanced and took less than a minute for us to fix it back on, shower tray nearly overflowed, was blocked, toilet was constantly running, looked inside the cistern and took 2.sweet wraps out, then it worked fine. Lift was out of order and restaurant closed. Fire alarm went off after midnight and we evacuated, we found people standing on the hotel steps smoking, no member of staff, after a while people started to go back in so a member of staff must of told them it was safe but no one to k our room number or names to make sure we had got out the building safely. After that we had a really uncomfortable night, next morning the alarm went off again and the staff member that came outside thanked us for evacuating and commented that out of the whole hotel only the 4 of us had come out, asked us to wait until she gave us the all clear.,again no registered called. If it had of been a real fire the fire fighters wouldn't of known who was in or out of the building so overall we wouldn't stay again as staff are not trained to follow the fire evacuation process, so we don't feel safe staying there.

I always try to stay at this hotel when in Yarmouth and it has always been a good experience. However, this time there was no restaurant or bar as everything was closed.

Property needs attention. Basic. Non existant anything really.

We were very disappointed at the condition of the property dirty very out dated smelly we did not stay and have asked the hotel for a refund could you also request our refund

Could do with more tea milk and sugar in room and top up daily

hotel restaurant closed, bar closed, lift out of action, carpet could do with a clean .

We liked it. Could be a nice hotel again if money was put into it.

the room was very smelly

The hotel is dated and has had no maintenance at all. Things are broken eg shower heat control came off in my hand… bed head board was broken, curtains didn’t close properly, mattress was stained

The room was fine enough to accommodate 2 people Bed was comfy Plenty of hot water Could use a few bottles of water for use of kettle

Basic clean helpful staff

Great staff

The hotel is bog but alot of it was not open and water not hot

I guess this hotel is what the dwp use for the homeless and asylum seekers felt a bit unsafe as no lock on inside of bedroom door and child could have got out if we dint put a chair there was told there is security at front desk all night there is no one groups of people sitting outside entrances in early hours i guess they live there can be a bit intimidating especially for a woman proberly wont stay again

I didn’t like not have proper coffee at breakfast just being served instant.

Horrible. It is a mouldy and stuffy room. Single room but looks like a cupboard. Windows facing the roof with lots of birds remains and other stuff. Horrible smell and bathroom incredibly dirty. Never again!

The check in and welcome was the best we've ever experienced anywhere! It was such a massive surprise and so refreshing. We travelled with a dog and were instantly put at ease and made to feel welcome and like returning guests. We cannot praise this lovely lady enough! The hotel has fabulous character and it's of the era with tonnes of charm. If you want modern, soulless straight lines, go elsewhere. If you value history, character, charm and the warmth of an older property then this is certainly the place for you! The hotel is huge and as was our sea view room on the third floor. Yes, the room needed a few maintenance matters taking care of, but this is no way detracted from our stay. They've got their fire emergency procedures well planned and visible where it needs to be. Our only issue during the stay was someone being inconsiderate shouting on the corridor as they returned to their room. As a very fair priced hotel, I'd not hesitate to recommend and stay again!