The Old Alma

I would like to ask for a full refund really but I know I won't get one. We were left in property on our own and told to lock up when we come and go. The sheets on the beds were dirty. Bathroom dirty. Tea and coffee in the room but no milk. We left at half 4 in the morning with little or no sleep at all. Terrible place

This is the worst hotel i have ever seen, we turned up after a long days working to the drunk owner arm wrestling in the hotel, smoking inside amd flicking it in a stella glass. It was honestly like a scene out of the league of gentleman. We wemt straight to bed, to be knoked up at midnight by the steaming owner. He demanded payment even though we had paid theough hotels.com, we showed him the receipt but he was trying to scam us. He then kicked us out of the hotel. Honestly guys for your sakes avoid at all costs

It was dark when we arrived and not so easy to found. Friendly welcome and advice for dinner!

The hotel was closed with nobody there. The owners were missing and the hotel was locked up. We had to phone the manager but he would not be there until 8pm. The building was derillict and up for sale. We had to find another hotel. I would like my money refunded.

Lovely little place to stay, good value for money too! And all the people were friendly and plesent! Would definitely stay here again and reccomend to friends! Thanks again Tony!

I assumed that this was a pub-hotel - but it isn't. It is more akin to a guest house, which you need to bear in mind if you are likely to be late (as I did). I guess it was once a pub but now just caters for guests - mostly walkers when I was there. Breakfast (cooked to order) was around a table with the other guests which proved to the most enjoyable breakfast I've experienced in any hotel. It's a place for people who value a friendly good value experience and don't mind that it isn't the Hilton. Its next to a road, but the area area Chilham and Godmersham is beautiful and historic.

The Old Alma may be an old building however the friendliness of the owner makes you feel at home very comfortable bed and breakfast was lovely

There was no hot water in the room. We could use the shower in another room, but could not move to this room. They say there is free parking available, but we were charged an amazing GBP20,- per night for parking our trailer tent. The inn is for sale. While the rooms look reasonable, the general impression is that the inn is in need of renovation, with non-working locks and poorly screened-off storage areas.

The decor was lovely and very clean. The bathroom was gleaming and they provided everything you need. Breakfast is made to order. Hosts were friendly.

Met by a friendly, helpful lady who brought a hairdryer to me. room was clean and bed comfortable. Shower poor. But the main complaint was after a short dog walk the male owner told us we hadn’t paid for dogs. We told him we thought we had - he then said it was £40 extra! Asked for cash- machine wasn’t charged for card/ he could barely talk as so drunk! Had to wait about 20 mins in reception for card reader. After 6 hour journey just wanted bed! Supposed to be smoke free hotel but he was smoking and drinking at reception which stunk of smoke- I’m asthmatic! Went on about Expedia charging a fortune and them getting nothing. We read after paying that it was meant to be £5 a dog! Said they could do us a take away omelette for breakfast at 8 ( we needed to leave before this so had nothing! Wish we’d booked the Travelodge!

Friendly and Welcoming Breakfast was great Room was clean and tidy and a nice size double

Hotel showed it had a room available. I booked it and paid, and then received a message saying they had no room for us. No refund!!!

The owner Tony, called me before our arrival to check what time we would get there and any dietry requirements. He was friendly and welcoming. The room was at the back of the property so very little noise was heard from the main road. It was a perfect location for our plans that weekend, close to all our destinations, some lovely pubs nearby within walking distance. Lovely cooked breakfast at the time we requested.

Hands down the worst hotel I’ve stayed in since ages. Totally run down, poor hospitality is an understatement.

Recently refurbished room, bed very comfortable. Bathroom a little dated. Hosts very friendly. No cereals or juice with the breakfast but a good full English breakfast to set you up for a day’s walking!

Really weird.

Pets friendly, owner is welcoming, parking facility is very convenient.

On arrival I was greeted by a man in old tracksuit pants, t-shirt, and tracksuit jacket, and he was clearly intoxicated. As a single female checking in this made me feel very uncomfortable and when I hinted at cancelling the man advised me that I was past the cancellation time so would pay whether I stayed or not. There were power cuts to the area that evening and they tripped the electrics. The first time this happened the man who checked me in reset the electrics but the second time I believe he had fallen asleep. I sat in the dark for a bit, then I rang the reception bell several times, eventually I went back to my room and called the hotel phone number, which he finally answered and said he would fix the electrics. I went to reception and explained that it was a very uncomfortable situation for a single woman to be checked into a very quiet hotel by an intoxicated man. He told me I could stay or go he didn't care but I was not getting a refund.

Had a very warm welcome, great night's sleep and a lovely breakfast in the morning. We are regularly visiting Canterbury as our daughter is at Uni there, and we'll definitely stay again.

Very friendly and helpful. Would stay again