What do past guests say about The Pier Hotel?

Very warm welcome and every effort made to make our stay comfortable. Friendly staff and happy yo answer questions about local amenities and offer advice.

Nazratun

10.0

/ 10

The hotel is in great location and its decent for a gate away , does the job

DEBBIE

10.0

/ 10

The hotel was clean and comfortable. On arrival, I was made to feel welcome and the hotel policies explained in a friendly manner including the WiFi password. The room was cleaned during my stay and there were complimentary amenities left in reception for guests outside of normal hours . This was a nice touch to be able to get extra milk for coffee late at night. Lovely friendly staff ,and great security . The location of the property is excellent. I would return again .

In the Area

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4 Grand Parade, Eastbourne, East Sussex, England, BN21 3EH

Main Facilities

WiFi

Staying at The Pier Hotel is a good choice when you are visiting Eastbourne.

What's around The Pier Hotel

4 Grand Parade, Eastbourne, East Sussex, England, BN21 3EH

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Discover More About The Pier Hotel

General
In Eastbourne (Eastbourne City Centre)

Location
With a stay at The Pier Hotel in Eastbourne (Eastbourne City Centre), you'll be within a 5-minute drive of South Downs National Park and Eastbourne Beach. This beach hotel is 0.1 mi (0.1 km) from Eastbourne Pier and 0.3 mi (0.4 km) from Eastbourne Bandstand.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Eastbourne Bandstand - 0.4 km / 0.3 mi
Eastbourne Pier - 0.6 km / 0.4 mi
Cineworld Eastbourne at The Beacon - 0.8 km / 0.5 mi
Devonshire Park Theatre - 0.8 km / 0.5 mi
Eastbourne Beach - 0.9 km / 0.6 mi
Redoubt Fortress and Military Museum - 0.9 km / 0.6 mi
Congress Theatre - 1 km / 0.6 mi
Western Lawns - 1 km / 0.6 mi
Towner Art Gallery - 1.1 km / 0.7 mi
Devonshire Park Lawn Tennis Club - 1.1 km / 0.7 mi
Eastbourne Town Hall - 1.2 km / 0.7 mi
Treasure Island - 1.4 km / 0.9 mi
Princes Park - 1.9 km / 1.2 mi
Fort Fun - 2 km / 1.3 mi
South Downs Way - 2.6 km / 1.6 mi

Business Facilities
The front desk is staffed during limited hours.

Rooms
Stay in one of 31 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and you can also request irons/ironing boards.

All facilities in The Pier Hotel

Connectivity

Free WiFi

Public Facilities

Smoke-free area

Accommodation Policy & General Information in The Pier Hotel

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

, The front desk is open daily from 2:00 PM - 10:00 PM. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests who may encounter issues with stairs should contact this property in advance. There are about 10 steps at the front door and 7 steps up or down after exiting the elevator.

Pets

Pets Not Allowed

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General Information

Popular Facilities	WiFi
Check-In / Check-Out Time	From 14:00 - 22:00 - to 10:00
Available rooms at The Pier Hotel	31
Number of floors in The Pier Hotel	3
Another facilities in The Pier Hotel	Free WiFi, Smoke-free area

Frequently asked question in The Pier Hotel

What are available facilities at The Pier Hotel?

There are top facilites at The Pier Hotel such as WiFi. (some may require extra charges)

What is normal check-in & check-out time at The Pier Hotel?

The standard check-in time at The Pier Hotel is starting from 14:00 - 22:00 while the latest check-out time is at Before 10:00

What is the star rating of The Pier Hotel?

The Pier Hotel is a 3.5-star hotel.

How many floors does The Pier Hotel have?

The Pier Hotel has 3 floors.

How many rooms are available at The Pier Hotel?

The Pier Hotel has 31 rooms in total.

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More Reviews from Other Guests in The Pier Hotel

Overall Ratings & Reviews The Pier Hotel

Other sources (328)

7.6

Pleasant

From 328 reviews

Cleanliness

8.2

Room Comfort

8.0

Service and Facilites

8.2

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Traveler Reviews The Pier Hotel

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Top reviews

Hanle

with Partner

2.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Bathroom needs updating, shower does work. Bed is worn and old. Bad smell in the room. Noise of people next door until early hours.

Susan

with Friends

4.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

No reception staff as normally understood. We weren't welcomed but were told no storage for bags when we checked out! And told the time and no one would be there!!! Outside needed improving , Hall area needed painting. Room and bathroom ok but showe rail in bath not fixed properly on wall and came off. Silicone filler in bathroom needed replacing. Very small high windows, only opened tiny amount ,at top of building so very hot. Fridge OK.

Sally

with Partner

8.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

Good value for money / very quiet and well located for the pier and beach - only criticism was that the bed was too soft for me - would stay here again though

Esther

with Partner

10.0

/10

Reviewed 20 week(s) ago

Hotels.com verified review

Very warm welcome and every effort made to make our stay comfortable. Friendly staff and happy yo answer questions about local amenities and offer advice.

Wendy

Friends and Family Family

6.0

/10

Reviewed 20 week(s) ago

Hotels.com verified review

Good for a 1 night stay over as we were visiting family . Room is spacious and had all the basic amenities,mini fridge ,tea/coffee facilities, toiletries The room could do with a sprucing up ,wall paint peeling off in some places ,bathtub marks

Shendon

2.0

/10

Reviewed 24 week(s) ago

Hotels.com verified review

As others have mentioned, bedbugs left me with an allergic bite needing a trip to a GP and the floors are warped on a 1.9 degree angle. Reception opens at 2-9 forcheck-in but thee are no facilties down stairs at any time, so it's just a room.

Nazratun

10.0

/10

Reviewed 25 week(s) ago

Hotels.com verified review

The hotel is in great location and its decent for a gate away , does the job

DEBBIE

10.0

/10

Reviewed 26 week(s) ago

Expedia Group verified review

Diana

8.0

/10

Reviewed 28 week(s) ago

Hotels.com verified review

Great location and view of the Pier. Also very close to the city centre as well. I hurt my back and the housekeeping staff was very helpful. Carrying my luggage to the car.

Scott

8.0

/10

Reviewed 28 week(s) ago

Hotels.com verified review

Overall all a good hotel just could be a bit more updated

Loredana

10.0

/10

Reviewed 89 week(s) ago

Hotels.com verified review

Fantastic welcome

andrew

Leisure with Friends

10.0

/10

Reviewed 90 week(s) ago

Expedia Group verified review

great location

Peter

Friends and Family with Friends

8.0

/10

Reviewed 96 week(s) ago

Hotels.com verified review

Room was perfectly acceptable (room 210) - ensuite was clean, nice mirror in main room, comfy bed with a good supply of teas/coffees. Good location opposite Eastbourne Pier. Only negative is a nasty stain on the wall 0n the right hand side of the bed - looks like someone has puked against the wall.

Haroldas

Leisure with Partner

10.0

/10

Reviewed 106 week(s) ago

Expedia Group verified review

All good

Carl

Leisure Family

4.0

/10

Reviewed 108 week(s) ago

Expedia Group verified review

Unfortunately, this felt more like a house of multiple occupancy than a hotel. After booking i received an email to say no parking permits available and that the bar/restaurant were closed. I sent an email asking what we were supposed to do for parking and a question about their reception hours as another guests review stated these were limited. I didn't get a response. We were given a room that looked like someone was still in occupancy so after a complaint we were given another room. the manager told me that they had just bought the hotel but that felt a bit weak. We will not be staying at this hotel again.

Paul

6.0

/10

Reviewed 108 week(s) ago

Hotels.com verified review

Very dated hotel, apparently under new management. No parking, had to pay £30 in the hotel across the road or pay £9 perday NCP a good walk away. Only saw 1 person all the time i was there. This person had zero personality! No food available at all due to no staff for the kitchen

Angela

Leisure with Partner

6.0

/10

Reviewed 109 week(s) ago

Expedia Group verified review

We did not feel safe at this property,we had a drug and drunk come face to face with us,not very nice,he was staying in property.The desk clerk did come and deal with it.Would not go back.The streets at night were not safe.Also no breakfast at the hotel.People of our age do not want to go looking for breakfast.

Brian

Leisure

8.0

/10

Reviewed 109 week(s) ago

Expedia Group verified review

Perfect for a couple of days and well worth the money

Bianca-Bo

6.0

/10

Reviewed 109 week(s) ago

Hotels.com verified review

I stayed in a single sea-view room. The room was nicely decorated and the bed was very comfortable. Good Wi-Fi. Lovely view of the pier and beach. The shower was hot and powerful. Unfortunately, the room and en-suite were not very clean, it was very dusty and there were bits on the carpet. The mug/spoon was still dirty from previous guest. The en-suite really needed a deep clean and the toilet had been left dirty in the bowl although it had a paper slip on the toilet seat to say it had been cleaned. Parked in the local NCP for £7.95 per 24 hours which was only a 5-min walk to the hotel and straightforward (is cheaper if you download the app before you park). I had received an email from the hotel before my stay with the parking permit instructions (subject to availability) however they do not have permits at all at the moment as they have not been granted by the council yet. Found it a little confusing - the email was not needed as it wouldn't have been an option to have a permit and I wasted half an hour trying to find a space in the permit zone to then be told they did not have any to give out anyway! No restaurant for breakfast but there was a Wetherspoons a short walk away so was not an issue. Understand it has recently been taken over so may explain these few issues.

Angel Akanksha

with Partner

8.0

/10

Reviewed 110 week(s) ago

Hotels.com verified review

My experience of my stay at Pier Hotel would be average. I paid £50 per night for three nights. Hotel rooms were average, quite congested to walk. Firstly, I was annoyed of the services provided. I understand the management was new and they purchased the hotel few days ago, the wifi router in my room wasn’t working. Things were not checked before the arrival of the guest. They did offer me another room on my Day 2 which I denied, because one day stay left only. Secondly, no room service at all. We left rooms in a good condition, and we expected the basic services to be done when we arrive back to the room. Basic like; emptying the bin, replacing the laundry, providing the with toiletries because they get used every day. We always had to ask for the services, which is quite unusual for the hotels. Overall, average stay at the hotel. The best things about the hotel is, it is right in front of the Pier and Seafront. This is the only attractive and positive things about Pier Hotel.

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