Uno Hotel Thames

When we arrived we discovered this hotel had been closed for about 6 months. We sent you a review and statement about this hotel over a week ago and did not receive a response from you. We are literally stunned to discover we did not have a place to stay!! Fortunately 2 of the construction worker were able to help us find another hotel. We had been driving for several hours and were looking forward to staying at this hotel. We were completely stressed out over this situation. We were only able to find a hotel several miles away which was not convenient to any restaurants, shopping or public transportation. The only good thing was that it was a UNO property. I would expect some compensation from Expedia for this inconvenience.

The hotel is actually closed for a refurbishment, there was no actual booking, however the staff sorted 2 rooms for us, very friendly staff.

Building work in progress. Good location. Lovely staff.

Friendly and great location with easy parking. Room was clean although a little dated, but as they seem to be renovating sure this will change. A shame lots of hotel is closed for renovations and not mentioned when booking, however the great view, clean and spacious room and ease of stay means I would happily stay again.

The hotel is very basic and is currently being refurbished. There are no dining facilities. The heating wouldn't work in our twin room so we were moved to a family room when I complained. We stayed here as we were walking the Thames path and it's in a great position for that. So hopefully when it's finished it will welcome other walkers.

The hotel has a very rich history and shows its age. It was under major renovations November, 2024. The staff was awesome and the hotel is very clean. There is no elevator and since the lower level is under construction it requires carrying luggage upstairs. There is a secured parking lot at the hotel.

Filthy decor in room, TV and heating didn't work, hotel corridors filthy otherwise the room was fine!

This property shouldn't be open. It's a building site. The communal areas are dirty, half of it is closed, the other half should be. It's freezing cold, the staff have no idea and the manager is a liberty taker. DO NOT STAY HERE. We found another hotel to stay in (The Thames Riviera Hotel just down the road - so much nicer) and I am now fighting to get my money refunded for the Uno Thames Hotel. Shocking.

On arrival of the hotel we noticed the restaurant was closed for renovation, only to then find out the entire 1st floor was also under renovation. We stayed in a suite 209/211. The room we stayed in has wallpaper peeling off the walls, carpet was dirty, bathroom has black mould on the tiles all around the shower and the shower curtain was stained and disgusting. A toilet bush was leaning up againt the wall with no cover. Renovation work was on going until 8.30pm, which kept my 5 year old away. We were then woken at 6am by people talking above the room. I understand the building was built in the late 1800s but the siund was as though someone was shouting outside the door. The hotel smelt like a mix of building dust and curry. The two member of staff i spoke to were polite, bedding was clean and the carpark being included in the price are the only positives from this stay over. Photos show the state of the room.

We stayed here for a wedding for 2 nights unfortunately we were charged a 2nd time for our stay for 2 rooms / 2 nights and as we could not connect to the WIFI at first we had no choice but to pay but after a short while we demanded a refund after showing proof of payment in the APP. We were also told there was a flood on the first floor which meant that the communal areas were covered in building dust / debris on the carpets. After reviewing previous reviews it seems they're having upgrade works done and not a first floor leak! The restaurant was not open for business and the breakfast was served in the bar and was as basic as it gets however the cheese and ham was not covered in anyway to prevent cross contamination. We spoke to a helpful young lady called Lily who was happy to help with our queries. On checking out part of our party in a 2nd room were told to pay an additional £25 and felt very anxious as they couldn't leave as the booking was in my name. No explanation was given for the charge which after several minutes was all of a sudden dismissed. The double rooms are tiny, beds way too soft,shower is a trickle at best and a sewer smell in the bathroom. Although we thought it was good value for money at the time we wouldnt stay again for free.

I stayed for a week on business. The room was clean and the bed was comfortable. Decor and fixtures are dated however, the hotel is currently being refurbished and hopefully these will be improved. The noise from other guest rooms were an issue but if you're looking for a cheap and cheerful hotel you can't really go wrong. Parking was also free with plenty of available spaces

An aging building looking a little sad and neglected Bed was comfortable enough but the furnishings quite basic.

They are undergoing major renovations in the hotel. This was not mentioned on the website. The hotel was dirty from the on going construction & the noise was very evident from our room. Construction continued into the evenings as well. I would not recommend this hotel.

This hotel is greatly in need of renovation. It feels old and in some areas looks shabby. New owners no doubt intend to transform it. The location is beautiful. Literally across the road is the river at Maidenhead Riverside. It has its own car park and 3 mins drive or 15 mins walk to Boulters Lock restaurant which is well worth a visit.

On arrival at the hotel we could hear loud banging. It turned out to be a room renovation taking place so it wasn’t exactly relaxing. This continued until around 5pm. The room we were assigned had a terrible smell, like a rat had died in there. We were given another room which was better. However, the extractor fan in the bathroom didn’t work, the curtains were hanging off the rail, and the light in the bathroom kept flashing on and off. The room definitely needed updating. The carpet seemed quite dirty; I didn’t even like walking on it. The bed was falling apart. Definitely wouldn’t recommend and wouldn’t stay there again. The staff were friendly and helpful, and we were given a complimentary continental breakfast due to the issues we had experienced.

The hotel looks nice from outside, on closer inspection does reveals some tired exterior (like others I suppose). Entrance lobby is nice enough & clean & Receptionist was cheery & friendly. I had a twin room & staying for one night, as here for the weekend & just looking for a nice comfortable sleep (which I got). Firstly I should say that this met my purpose. Not too expensive but for the money I have stayed in better. Corridors, room doors & room itself was dated & could do with a refresh/upgrade but generally was clean. Part of curtains hanging off track. Carpets in hotel seemed to have some threadbare bits at tread edges. I did notice some other rooms were having work done so maybe that is happening over time - although was a bit noisy (thin walls) & another guest did complain after 5pm that work was still going on but wasn't for too much longer. Shower not the most powerful but hot enough. Refreshments & toiletries provided & clean towels. Beds comfy enough & were clean, decent mattress. Pillows a little thin for my liking. No air conditioning but we did have a fan provided & it wasn't too noisy. Surrounding area seemed nice enough (next to the Thames). View from room wasn't great but that wasn't what I was there for. Decent enough TV but live channels for some reason didn't work (except ITV ones)...free wifi so was able to use the SMART features to get some TV. All in all it was a decent enough stay & I'd possibly stay again if it got that refresh it needs.

Great location right next to the river Thames. The hotel is easy to find with good sized car park at the back. Well connected to main roads into/out of London and close to Heathrow airport. The access to the Thames path is right outside the hotel so good place to visit if you like walking along the riverbank.

Fab location next to the river Thames. Really convenient as its well connected to main roads and routes near London, M25 and Heathrow airport.

Booked a very basic room as was at an event nearby and just needed a bed for the night. Room was very basic and dated - curtains were hanging off the rail etc. but it was very clean in the room and bathroom. The big plus was the amazing view of the River Thames so I may well book again if I'm in that area but don't expect frills! And the road was quiet during the night.

The Hotel did not give a good first impression reception was dim it is obviously in need of improvement but the room was clean and the staff were pleasant.The taps in the bathroom were very hard to turn on and there was no soap although there was shower gel and shampoo.The room was serviced OK and the apple along with biscuits was a nice touch.In a perfect position by the Thames.