Urban Chic - Covent Garden

Nice big double upper in Central London...clean, quiet & great staff on hand to help you checkin, out or anything really! Will come back!!!

The property was very clean and well-equipped. Information on the heating system, and local TV stations would have been helpful, as well as local maps, events, etc. More electrical outlets would also be helpful. Other than that it is a great location, helpful staff (more helpful if email communication was acceptable). But a great space at a wonderful location

We book this apartment for 2 nights as in pictures and description it looks nice. Totally wrong!!!! They don’t tell you that you have 2 floors by a narrow and very inclined stair till u get to the apartment. That the kitchen and living room are in one level above, so more stairs. Bed in main room you could feel the iron pieces of the mattress, furniture cheap and damage, walls dirty and with paints. Toilets so small only fit one person, when put hot water in shower it makes horrible noise. Second room you can’t fully open the door as it crash with the bed. The location is good but street very noise, you listen everything, even people passing talking under you, as windows not isolated. Living room nothing to be with the photos, very pour and cheap. The back of the building give to an area for more buildings, so all the machines making noise. Far soooooo expensive for such as bad place.

PRO - LOCATION!!! In the heart of Covent Garden and easy to access anything. CONS - unprofessional staff & 57 steps to reach this flat. Expedia noted 2 king beds - not so - double beds. Urban Chic (UC) requires copies of identification & credit card before securing reservation. UC said someone will be there to exchange keys. We contacted UC 30 min upon arrival. UC instructed to text photo of passport. (NOTE - US citizen with US cell phone traveling to London. Couldn't get photo to go thru via text.) We arrived at property & no one there. Called UC (Margaret). Said she didn't receive passport photo & would not let us in. I explained unable to send/receive photos via cell phone. She replied 'not her problem'. I offered to email a passport photo. She replied she was not in office & couldn't receive emails. I asked if someone would be meeting us (like instructed) & I could show my passport. She replied she was not available to come to property. If I didn't text photo of passport - we would not be let in & lose our reservation & no refund. Taxi cab driver allowed me to borrow phone. NOTE - 40 STEEP STEPS to reach 1st floor of flat (bedrooms). Additional 17 STEEP STEPS to reach 2nd floor of flat (kitchen / living room). 57 STEPS! Not a kid friendly - elderly friendly location. Bathrooms are small - only one person & still very claustorphobic. No instructions inside flat. Very noisy all hours of day & night - especially if windows open. Will stay elsewhere.

+Amazing location, a lot of space, quiet during night time -Both showers was broken (only hot water in the first, no door in the second), old smelly pillows, duvets and bedcovers, central heating doesn’t work at all. It was pretty cold inside.