Central Hawassa hotel

Good stay with friendly and attentive staff. The property is well designed with modern and well proportioned rooms, halls, elevators, swimming pool and reception area. Will stay again.

Nice

I stayed at the Central Hawassa Hotel for 5 days in August and must admit that I was exceptionally disappointed. Rooms: While the room contained all the amenities one would except - many of them did not work. The safe cannot be opened, not all the power sockets work, the fridge did not work, etc. etc. etc. While the bedding was clean every day, the hotel does not have stock and I often got new linen that was still damp. Bathroom: My bathroom (and apparently every other one in the hotel by feedback from front desk staff) did not have a shower door/curtain. So every shower you took would flood the whole bathroom. Luckily the water pressure and temperature were extremely poor so every shower was short. Staff: The staff are extremely friendly and try their best. Additional staff training is, however, needed as they often lack professionalism. For example, staff entered my room while I was still getting ready for the day. After seeing me, they greeted and still tried to enter to room to start cleaning. General: The hotel is in need of urgent repair and cleaning. Many things are "patched" and in need of urgent repair. While I would be less pedantic under normal circumstances, the hotel rates itself as a 4 star hotel that sets expectations high (especially compared to another 4 star hotel in the city that is only marginally more expensive). Should the hotel rate itself as a 2 star hotel, it would be fitting and people would be less surprised when visiting.

It was rated much higher than I found it. The room with two beds did not have two towels or tea setting for two. The shower sprayed water all over the bathroom and never got hot. The pictures and the review did not match what I experienced. The staff were friendly.

Pas d'eau dans les chambres pendant deux jours, et quand il y en avait le debit était tres faible et froide, nous avons passé 2 nuits dans le noir complet faute d'électricité dans la ville et pas de generateur dans l'hôtel. Nous avons dû payer une chambre dans un autre hôtel de la place afin de pouvoir prendre une douche et pouvoir charger nos téléphones. Communication difficile avec le personnel, parce qu'il ne parlait pas anglais. Dans les chambres il y avait juste des combinés sans branchement, pas de clim dans les chambres. Et il se dégageait une odeur désagréable dans la salle de bain. Nous etions deux dans la chambre et avions une seule serviette à partager ce n'est pas faute de n'avoir pas demandé, mais le dialogue etait compliqué. Je vais m'arrêter là, pour ne pas decourager ceux qui veulent faire leur propre expérience. En gros notre sejour a été difficile.