Best Western Hôtel Centre Reims

The hotel location is great! In the center of Reims! Very convenient! However the facility is not great! It was very cold when we were in Reims, we wanted to turn up aircon temperature to make room warmer but we’ve been told that it’s centrally controlled! Can not be changed! So we had to stay under duvet all the time to keep warm! It says 24 degrees in the room but it’s absolutely not true! We could feel it was a lot colder on New Year’s Day morning but the thermostat says 24 degrees forever! Again 24 degrees would be too warm for many people but they won’t be able to adjust it to make it comfortable to them! To be honest I’ve never stayed in a hotel where you can’t change room temperature!

The location and price are pretty much the reasons we went with this hotel option. It is right in the middle of the city, surrounded by lots of different shops and restaurants. If you need to take the train to/from Paris or to Epernay then this is a great location as well because the station is only a 7-10 min walk. To get here from the airport you can do so by train or by Bolt (download the app ahead of time) no Ubers nearby in Reims and/or Epernay. The rooms are tiny and very basic but it worked out well for us. (3 people per room) However, one of the 2 rooms we were assigned had no shower curtain or shower door and every time one would shower the entire bathroom would get soaked. The front desk people said they didn’t have anything to cover it but the other bathroom did have a panel that covered it so who knows! They weren’t very helpful but we really didn’t make a big deal out of it. They did charge our card on file before we had actually arrived which I thought was weird because when we made the reservation we paid for the “pay upon arrival” pricing and when I asked the person in the lobby she said she didn’t know why. I was just planning on using a different card and well..that didn’t happen. Overall, nice small hotel with great location. We don’t recommend getting the breakfast package! There are tons of different restaurants to try nearby!

Staff gress as t perfect locstion

Overall, it was a nice stay, service was transactional which is fine, we don’t need a red carpet welcome. Rooms are clean, but are beginning to show signs of wear and tear, rooms are also a bit small, but overall comfortable. When choosing this hotel was worried about noise due to other reviews, but we didn't experience this. Would stay here again if necessary.

Perfect location. Staff were friendly and helpful. Location next to dozens of restaurants.

Ample bakeries and dining options. Great Connection to Reims train station and the tram service. Rooms are tiny and expected for Paris standards but very clean and comfortable stay

Ask for a room that is furthest from both streets. The neighborhood is lively (and noisy). The ceiling are paper thin and so we can hear people walking above and in corridors. Try to get a topmost unit to sleep quiet. Otherwise, very convenient!

Excellent central location , good room size and friendly service. Room was very quiet despite overlooking the Main Street. Would stay again

Lovely firm comfortable bed and pillows. Conveniently located for touristy bits and restaurants.

Great location, friendly staff.

It was ok, the staff were very helpful, as we were given the wrong room to begin with but the receptionist helped by finding a room which would suit us better. I booked two superior twin rooms online and paid in advance, unfortunately, we were given one twin and a small double. The hotel was fully booked but the receptionist found us a twin after a small wait. We didn’t have breakfast so I cannot comment on this. It had a smell of cigarette smoke in our room even though it was a non smoking room. For an overnight stay on our way home to the UK it was adequate and had convenient underground parking right by.

Average hotel in the center of things. Very easy to access from the train station. The breakfast was not the best in the world but fresh. I don’t think there is parking as it’s located on a pedestrian street, although there is a public parking garage under that street.

The rooms are not similar as advertised on the website, the beds are way smaller. The lightning is terrible, like hospital rooms, no plug for your phone charger next to the bed and it is very noisy, especially when other quest close the doors. I have mentioned my complaints to the front desk, but they couldn’t offer me a room that was aligned with the pictures in the site. I would definitely not recommend this hotel.

There was no way to drive to the hotel, it’s only accessible on foot. We were not informed of this or provided any instructions for parking. The website says they have English speaking staff, but they did not. We called 3 times during the 90 minutes + we were trying to find it, and the person at the desk could not help at all. Once we finally found the hotel, it was comfortable and a nice walkable location for one night in Riems.

The hotel is located close to the Reims centre train station. It was great if you are traveling by train. Very walkable location - great dining options. We arrived earlier, so we had to store our luggage at the hotel till the check in time at 3. The room was smaller than we expected, but very clean. The shower stall was very small too. Breakfast was very tasty. Staff was very friendly.

Despite being listed as a full accessible property, this hotel is NOT wheelchair accessible. There is a step into the front foyer, that we managed to navigate and hoped it would be the end of our problems, but upon checking in, the receptionist greeted us with ‘there is a problem, there is no lift’, despite it being listed on Expedia that there is. Luckily, but also worryingly, she was able to promptly secure us a room in an accessible hotel across the street, but as the receptionist didn’t seem flustered by the situation at all, it suggests to me that it has happened before. PLEASE UPDATE THIS HOTEL LISTING WITH THE CORRECT ACCESSIBILITY INFORMATION! Also, this hotel does not have or offer parking. There is a public car park very close by, but it cost us 17 euros for 12 hours, so again, not what is in the listing.

Good location in the city centre of Reims. Close to shops and restaurants.

Superb location. A 4 star bathroom in a nice 3-star room. Excellent staff and nice breakfast.

Easy to reach from train station. Convenient. Very nice front desk.

Welcoming reception staff, clean room and comfortable beds were all very nice. However our air con did not work and was constantly on hot which meant we had to turn it off. Breakfast bar was situated in over crowded narrow hallway making the experience quite unpleasant. There also was not much selection available. On our first morning we were not given cutlery and plates and even after asking for it we were not given the full set. On our second day when we saw how full the room was, we decided to get out out for our breakfast.