Hôtel de la Madeleine

Below average

The stay was very pleasant

The automated check-in is bizarre. No one to greet us and because of the apostrophe in my surname the automated check-in wouldn’t work. Had to wait 15mins for someone to come and let us into the building. We had no toilet paper or towels in our room; by the time we noticed this, the man had already left and we had to call him back. The restaurant was closed so we had to get dinner in town, which is a 15min walk away. The hotel is on an industrial estate, and the town itself didn’t exactly have much character. There were spiderwebs in every corner of the room which hadn’t been cleaned well. Breakfast was the hotel’s only redeeming feature!!!!

Clean hotel. Staff was friendly. Enjoyed meals in the restaurant. Not much within walking but really was a nice area.

Small bedrooms, about the same size as a B&B hotel but almost twice the price. Bathroom had no toilet paper holder, broken waste bin. Only two small towels in the bathroom. Restaurant was closed.

The good: very helpful staff person at breakfast, and the breakfast was generous and tasty. The bad: When we arrived at 7:30 p.m. and it was cold, rainy, and dark (late October), the hotel and reception desk were closed, locked, and dark, and there wasn't even a light at the front door. The only way to get in was through an automated screen. We had a reservation, but when I entered my last name, I got "No reservation exists in this name." It turns out that Expedia had transmitted to them my entire name as just my last name. I had to start the process all over again. It was very cold, dark, and raining. Remember, no porch light. Luckily I had a flashlight. We had to pay by credit card on the possibly unsecured system in order to be issued a card that would let us into the building and into our room. The room was quite small. It is an older building. It wasn't dirty, but it looked worn and tired. It was a very frustrating process. For awhile I thought we would have to sleep in the car or drive another 50 miles to find a hotel.

An overnight stay for us, driving between UK & Austria. We make this same journey every year, sometimes more than once, and have never managed to find the perfect stopover on the Reims - Metz motorway section. We were therefore willing to drive away from the motorway, and the drive was lovely - quiet, easy roads with gorgeous countryside. Unfortunately we were disappointed with Commercy, and the location of the hotel. All that stunning scenery and you may as well be in the middle of a city. The hotel is pleasant and the welcome (and staff) was great. The bedroom is very small (we were room 2 on the ground floor) but nice - clean and modern. Bed linen clean, crisp and white. Modern flat screen TV and free small bottle of water both nice touches. Unfortnately this room is let down by the bathroom - a disgrace in my opinion. Parts of it seemed to date back to the 70s. Maybe some could overlook the mould stains in the shower and the growth of dust on the ventilation fan, but I couldn't. No toilet roll holder - evidence that 2 had been mounted and not lasted. I'm sorry but if a hotel can't be bothered to maintain a toilet roll holder, makes me annoyed! No plug in the sink, so when you clean your teeth you are looking straight down the drain - ewww! (It was clean, mind you, but yuk anyway). Not to be impartial - there were clean towels, soap and shower gel provided and except for the shortcomings mentioned above, the rest of the bathroom was clean. The search, for us, continues!

Chambre correcte. Une note particulière pour le restaurant, Excellent et prix raisonnable. Allez-y

Pas de réception un vendredi à 20h, pas de petit déjeuner un samedi matin, Salle de bain d'un autre temps, matelas inconfortable,

convenable pour raison familiale . Moquette couloire à changer Personnelle très accueillant et très sympathiques.

Très bien, personnel au top, calme

Ça faisait longtemps que je n’avais pas eu un hôtel comme ça, très mauvais rapport qualité prix.des plantes mortes devant la fenêtre attirant moustiques et araignées, une salle de bain vieille, mal entretenu, avec des cheveux bloqués au sol (heureusement pour eux vu le matin lors de ma douche, odeur pas agréable… lit hyper dur pour moi, un chauffage d’appoint, l’éclairage fonctionne à moitié dans la chambre, pas d’accès au wifi donc pas d’accès au chromecast (seul avantage de leur hôtel) et le personnel pas spécialement agréable. Pour finir, hors de prix pour la prestation..bref, je conseille… non je déconne…

Un bon séjour dans cet établissement ,propre calme. dommage que le restaurant était fermé. une belle douche a l'italienne mais il faudrait y rajouter un rideau car inondation de la salle de bain a chaque utilisation

Geen personeel gezien, inchecken via touchscreen ging goed. Badkamer sterk verouderd, geen toiletrolhouder, wastafel zonder afsluiting naar afvoer, shampoo fles van vorige bezoeker nog in de douche. Lunchtkwaliteit vrij slecht, hoog CO2 gehalte, zelfs met open raam.

Le séjour n est pas ce qu il est pour un 3 étoiles. On dirait plutot un F1. Refait en 2016? À revoir.... Nous avons réservé 3 chambres et toutes le même constat ! Plutôt vieux, ménage moyen, salle de bain catastrophique ! Et cuvette des toilette cassé pour les 3! Et le petit déjeune 11 euros ne les mérite pas ! Bien trop cher ! Nous ne reviendrons pas !

Unter Corona-Bedingungen zu reisen ist schon mal anders. Es wurde Essen und Frühstück auf das Zimmer angeboten und auch aus der Weinkarte kann man bestellen und einen guten Tropfen genießen. Empfehlung: Saint Mont 2011, einfach lecker. Leider gab es nicht einen deutschen oder englischen Fernsehsender. Das sollte inzwischen eigentlich jedes Hotel haben. Im Bad hat eine Glühbirne gefehlt und die Abflüsse in Waschbecken und Dusche hatten keinen Verschlussdeckel. Ansonsten sauber und guter Service. gerne wieder.

Bon sejour avec un bémol à signaler à l'hotel: une nuit la TV s'est mise en marche toute seule, paniquant et sommeil perturbé...à réparer !

Tres bon accueil, chambre confortable a 3 Petits dejeuners tres correct et repas restaurant super Bon conseil sur la region

Très bon hôtel. Un défaut pas de climatisation dans la chambre

Séjour positif, chambre confortable, salle de bain pas Nikel, infos petit dej manquante