Hôtel Mercure Tours Centre Gare et Congrès

Very disappointing room m, air con not working, sold as family room but could barely fit cot into it

The hotel itself was good. Clean room without any issues. Parking was the problem. Parking is overly complicated, and the ramp caused €2,300 damage to my BMW. The ramp is quite literally the width of my 5 series. The narrowest ramp I have seen in all of France. You would have thought I was trying to bring a Phantom through that ramp because it was nearly impossible not to scrape your car. If you have a small European car, there is no issue, but if you have a larger car, you should absolutely avoid parking at this location. I absolutely regret staying there and parking there. The hotel itself is fine, but the parking situation should be avoided. Park elsewhere and walk there or take an Uber. Stay was nice and finding the location was easy enough.

Value for money hotel, but in scruffy area of Tours, but easy walking distance to town.

Over all it was great staff friendly, service was good but Air-conditions were old and in good condition, not cooling the rooms, showers needed to be replaced with new ones.

Good stop over Hotel for night in Tours. Easy to get to and walk round sites.

The room was spacious, the bed was very comfortable. Only down side was the breakfast it was good but I felt like it could have better options for children there was no hot water to make a tea nor for milk for my baby.

Sous-terrain parking was badly organized as we had to wait & phone ourselves on the spot, parking was badly indicated onsite. The rest of our stay was perfect !

Very good location a few minutes walk from the station. There is no restaurant at the hotel but there is a restaurant opposte the hotel and lots of other options close by. The room was very large and comfortable. The heating is either on or off so that was my only slight complaint. Breakfast was excellent with a large choice. All the staff are friendly and helpful.

Connected rooms but in small space felt like doors after doors. Sink was clogged so I had to ask front desk to fix it. One of the Half glass wall on tub in the bathroom was half off of the track resulting water leak on the floor

After a very long journey we ended up at your Mercure Hotel in north Tours ,as we had a long journey we asked if we could stay at this hotel not the one in the centre of Tours a very abrupt receptionist said we couldn't she was as unhelpful as could be ,, we offered to pay more, rather than move ,she said she had rooms but this was not possible ,I asked if she could ring the other Mercure but she said she couldn't She then told us that the other Mercure was only 10 mins away ,I explained I did not have any directions and our sat nav was not showing your centre hotel . In her broken English we then attempted to find the other hotel . We did ALL in our power to find the centre hotel and asked many people walking about . Please believe me it took over an hour to find the hotel ,then I was directed around the back of the hotel ,past 3 metal gates and barriers to park .as i had recently had health problems I asked reception to help with my bags, she said she could not and there was no one available. I finally got into my room 1 i/2 hours after leaving your other hotel . Compared to the first hotel this centre one was terrible NO RESTAURANT,NO NICE FACILITIES SUCH AS A SWIMMING POOL ,NO PROPER BAR TO SIT AND HAVE A DRINK ,iT WAS A POOR EXCUSE FOR A MERCURE HOTEL. I have stayed at mercure hotels for pleasure and business for quite a good few years ,I have never complained before ,but this was as bad as it gets. Your staff could not have cared less. I hope you take notice of this .

The room was very hot. The air conditioning was not working properly. We were given a fan that did little to improve conditions, but it was better than nothing. Coffee machine was in need of cleaning.

Good place to stop over en route south.

An overnight stay on our way from Bordeax. Hotel very conveniently located (slightly complicated parking arrangements but nothing major). Close to town centre, close to the main rail station. Really nothing to complain about. Recommend.

Nice location. Friendly service. Air conditioning poor and it was hot. This hotel chain is usually a great place to stay along the Loire Valley

Good size rooms, we had a double with a very large king size. Comfortable and clean.

Difficult to know why this hotel is classified four stars. Room is spacious, clean. functional, but nothing more. The room was overheated, but no thermostat to adjust temperature (only option to open the window!). On the other hand, the two mornings I was there, water in shower was barely lukewarm! Very good breakfast and staff was quite pleasant.

Great room and comfort. Service in bar was not good initially seemed to take along time going back and forth to bar. In the end the 15 minutes I had for the drink was lost so had nothing.

As you'd expect from a Mercure, better than an Ibis, more roomy and better quality. Quiet and exactly what I needed to recharge. It's not fancy or boutique, but sometimes it's nice to know what to expect and get exactly that - no surpirses. That's why I like them for business trips.

Wifi internet very bad connection

In one way, it was reasonably convenient to the railway station - BUT you could not say that the local area is great for walking. It might be IF there were not so many smokers, who make it difficult to breathe & make the paths untidy by dropping their butts ( we are not talking hundreds & thousands - try Millions). Should we also mention the dog's poo regularly on the footpath? - no street cleaner seen in our 3 nights there. The highlight of our stay was the service given at the front counter on our arrival; and witnessing the waitress servicing the breakfast area each morning - easily the most efficient we came across on our entire trip.