ibis Agen Centre

Not as advertised! The bedding was clean and the bed was comfortable. Breakfast was adequate. Those are the only good things I can say. I checked in late at night and had to return to reception to ask for towels because there were none at all in the room. Air conditioning did not work and when I went back to reception again and asked for a different room the receptionist told me that no rooms in the entire hotel had functioning air con. It's a budget hotel and I didn't expect luxury but I do expect the room to be as advertised and the lack of air conditioning is unforgivable. I was likewise unimpressed that neither of the two receptionists I spoke to could speak English even though the hotel is advertised to have multilingual staff with English specifically mentioned. It's the false advertising I object to, not the actual absence of language skills. I've complained to Expedia but they tell me if could take months to correct the way the place is advertised.

A very simple hotel, surprisingly for ibis chain. Will undergo renovation this month and hopefully will get a better look. AC wasn’t working, individual AC was so loud it was hard to sleep, hallways smelled and someone smoked in the rooms. Stuff was very friendly and helpful.

Very nice….

The hotel was as described and a lot better than some of the rather mean reviews !! Staff were friendly, and easy going, no rush, the breakfast was as described and plentiful. This is not a 4 star hotel its budget and worked perfectly for me. It does what it says on the tin !! Its great value and so near the railway station , yet on a quiet side street. Whafs not to like ?

Everything worked as it should. Room was a bit cramped but it was tidy and clean.

Very easy, clean and comfortable hotel very close to the centre of Agen and its bus and train station. Have been there twice and plan to go again. Extremely caring personnel - thank you very much !

Staff very friendly and helpful. Breakfast was adequate. Rooms slightly on the small side, but overall a good experience

Horrible hotel! Horrendous bathroom (smelled like urine) - getting the goose bumps just thinking about.

Las instalaciones del hotel están mal mantenidas, especialmente las habitaciones. El aire acondicionado no sirve del todo y el desagüe de lamducha no funciona. La verdad muy mala experiencia, no lo recomiendo.

Very good place to stay, not far from the train station and near to all the places to visit. The staff were excellent an nothing was too much trouble. Our room was a decent size as was the bathroom. Be sure to dine at Ty Mat'Lot, we had great food, good pricing and the owners were wonderful hosts.

It was amazing and very conducive.

Nice place, good location

Excellent staff and berry friendly and close to shops and restaurants only down side was I paid extra for parking

Just usual excellent customer service, many thanks

Reasonably priced hotel, in a great location for exploring the town.. Room was small and a little dated, but clean and in reasonably good condition.

Very nice self service coffee machine in the lobby available for guests. Nothing in the rooms however.

A basic hotel, small rooms, clean but in need of some updating and repainting. Wifi yes, tea, coffee in rooms no. Location good.

Pleasant staff. Central city hotel but room could do with upgrading, Good secure parking.

Very decent hotel in the city center of Agen. Staff was laid back and friendly, always happy to help. The facilities were as expected for an hotel of this segment but we were positively surprised by the quality of the bed - slept like babies. Overall a positive experience at a very contained price. Not a luxury hotel and not even charming but a great option to rest your head in agen for a small budget.

Good location Lifts not working and I was in the top fifth floor and there was a party door to the next room which was locked but u could hear the person next door clearly