Residhotel Mulhouse Centre

Checkin was a disaster compounded by unnecessary surliness and incompetence. They demand a 24 hour pre check in online and I did that noting that I would stop by at 1 pm to drop bags and avail myself of their luggage storage option. I received an email back thanking me for pre-check in. I showed up at 3 pm and there was a family from Montreal also looking to check in early. The phone didn’t pick up then a random guy came and accosted us for being early and I explained I spelled it out in the pre check in. He said to give him 5 minutes. That turned into fifteen minutes and then some other guy showed up and accosted us again and shut the door and left us out on the street in the hot weather. I found his language to be rude and abrasive as did the Montreal family. Finally some hotel guests took pity on us and let us in and showed us where the luggage storage was and we went to get some water nearby (why that was so difficult for the hotel staff Ill never know). I don’t know why they bother with the pre-registration kabuki. Then my room didn’t have a frying pan but there was a whisk and a spatula. After three days I gave up asking. It’s unfortunate because it’s a nicely renovated old building in a convenient spot though it was interesting that they have a placard at the front desk advising guests not to argue with staff so somehow the surliness is built into the hospitality illusion they offer. It was like a surly Fawlty Towers Totally uncalled for. C’est dommage.

Nice and quiet place to stay. Excellent location and safe parking lot for the car.

Accueillant, propre, tranquille et bien situe

The listing states car parking available but it is a very small underground area with an acute bend to enter/exit .Paint work scratches on each wall shows only suitable for small cars.The listing should include a photo of the car park facility,I would Not have booked.No car parking available nearby so did not stay.No refund or good will gesture,

Frenedly helpful reception staff and excellent breakfast

Good

Good

Very good and Friendly Receptionist and good location

The gentleman at the desk was amazing, his name was Harold and definitely made us feel welcomed.

An easy 10 minute walk from the train station and very close to the town centre, it came with a very pleasant welcome from Harold on reception (a credit to the hotel speaking excellent English for a self-taught Cote d'Ivoirian!) An excellent modern room with the benefit of a kitchen area in a safe, quiet and very comfortable at a good price

An easy 10 minute walk from the train station and very close to the town centre, it came with a very pleasant welcome from Harold on reception (a credit to the hotel speaking excellent English for a self-taught Cote d'Ivoirian!) An excellent modern room with the benefit of a kitchen area in a safe, quiet and very comfortable at a good price

Even though the area was not the greatest, the hotel room was acceptable. Staff were nice as well.

Central. Parking.

The staff were helpful & friendly and seemed to appreciate the few greetings I which I could give in French. The location was very central. I was grateful to have rooms in the back part of the hotel for both of my stays

Top location. Lady on reception was very friendly and helpful . Even issued me a parking slot , in underground parking. So motorcycle was safe , thanks for that. Only things is , you need to wash all plates and cutlery , basically if you using kitchen you need to left it cleans it was . otherwise they will charge you 40 euros.

Convenient location not far from station and town centre. Friendly staff. Good value for money. Breakfast was good.

A real find! Clean, spacious room. Lift. Good value breakfast (€11). Helpful staff. Not just kettle and coffee-maker, but microwave, hob with two rings, and fridge (plus crockery and basic utensils). NB Shower is in the bath.

The staff are very friendly and helpful. The rooms and halls are kept clean. I enjoyed my stay here and would definitely recommend it

Came back to my room at 12am and found it flooded due to a leaking water heater. No staff to help me; had to find a phone number to call. My suitcase was all wet as well but at least no significant damage up my belongings. Following instructions I had to locate a security box and find the master key, all by myself, and move myself to another room at 1am. I could barely sleep that night, despite having to get I at 5am to catch the train. They refunded one night, which was THE BARE MINIMUM they could do, and gave me a voucher I won’t be able to use. Thei inconvenience was unacceptable and a great source of anxiety that night. Also, receptionist smokes at the hotel entrance, blocking the door. Not a good look.

Apartment is great size for two. Main living area. TV, sofa bed, desk/dressing table, coffee table, dining table and four chairs. Kitchen area - well equipped - large fridge, kettle, coffee machine (pods at reception for 50 cents) microwave, dishwasher, crockery, utensils etc. Toilet and bathroom- toilet separate to the bathroom which was good. A good sized cupboard under the sink and a mirror with good lighting. Plenty of towels. Bedroom - TV, comfortable and clean. Two large wardrobes with hangers. One in living area, one in a separate dressing room with a chair and plenty of room for suitcases. Decor is dated, but the room was quiet and cool (often too cool but would be ideal in the summer). Plenty of sockets and lights. Reception staff - friendly and welcoming. Excellent location - close to trains, trams and centre. Negatives - the shower, over the bath, had a good shower head and plenty of hot water, but no bracket on the wall so you could not shower with your hands free. The bath did not have a plug so you couldn’t use the bath as a bath. The bathroom was quite cold and the heater in the bathroom didn’t work. The heater in the living room was out of use. Only useable heater was in the bedroom. The heat didn’t spread well to the other rooms so you’d end up with a hot bedroom and cold elsewhere. The only usable mirror was in bathroom. There is one at the entrance but there is no light. I recommend and would stay there again.