YONA ex Le Parc Hôtel

I stayed in the remodeled area which I would recommend asking for specifically. The room was very nice, the problem was the service and customer experience. At this price point, I would expect a working television. Once it was begrudgingly acknowledged that the t.v. was on lock, calls were made- however, the situation was not resolved over my 2 day, $1500 stay. Everything else was great but when an issue as large as this (I was planning to watch movies all weekend) goes unresolved for 2 days- it kind of gives you a bad vibe. They did give me a $50 discount upon checkout but I would have gladly paid $50 to have the issue resolved and feel respected as a guest. Enjoy the spa, I would think twice about staying there- guest services need work.

The Le Parc Hotel Obernai is the best and most unique hotel that I have stayed in Europe. It is set in Obernai which is a charming city with history and small restaurants and shops. The hotel staff was wonderful and the design of the hotel was a perfect mixture of modern and classic. Our room was new and very roomy with a little outside area and a very comfortable bed. The restaurant had wonderful food and service. The spa, is very unique and cool. Multiple floors of different kinds of rooms and treatments and a little maze of pools in the bottom floor with a surprise in each little nook. The treatments were wonderful and reasonable. Can’t complaint about anything. It was a wonderful experience and if we are in the area I would stay there in a second.

Check-in simple/professionnal, but not warm neither smiling. Room are small but very clean. Small building so we felt like family hotel. Reception at the spa is the same: quick explanations, we had the impression to catch a train instead of being welcomed to a wellness spa (a smile with a sweet voice would be a plus for the 500€ we spent during 1day+1night, even during rush hours). The Yonaguni spa itself is amazing Restaurant staff was friendly and efficient.

Our stay was amazing, the hotel exceeded our expectations. The Spa, restaurant and pools are amazing.

It was a very nice hotel the service were perfekt There is between 0,5. - 1 km to the city center, it is fine. We went there because the restaurant was very expensive, the breakfast too.

What’s not to like this hotel exceptional and an Alsatian must

we stayed 2 nights in the hotel/spa and enjoyed it a lot.the outdoor pool is new and great made out of stainless steel(never seen one like it before)and had jets on one side.the look and feel is great. the inside pool is very large and pleasant to use. there is a spa and sauna,a gourmet restaurant so what else can you ask for. we recommend this place a few minutes from Obernai ,a nice old alsacian town that is worth a visit

Pierre at reception welcomed us and accompanied us to our lovely room. Very comfortable bed and good size. We were happy to have a Nespresso machine too. The pool area is beautiful with many loungers and also several cabanas. The breakfast was very varied and the dinner we had was excellent with perfect service and unusual and delicious food.

Good hotel, excellent spa, rooms are quite comfortable but need a refresh. Service is friendly, looking to satisfy the customer. Taxi service does not work in the region if you are trying to move in Obernai, got the feeling that the ride is so short that taxi drivers are not interested in doing the service.

Liked - excellent food, flexibility of food choices. Staff so helpful, explaining menu & ingredients. Don't like glass sliding doors in En-suite bathrooms.

We had a “superior” room on the top (4th floor) front with a small balcony overlooking a park. The windows had electric shutters so we could make theroom dark and slerp late. The restaurant in the hotel is not cheap but the food is incredible. The breakfast is also great with eggs to order plus a big buffet. Obernai is lovely little city (not a village) with shops and yet it is not overwhelming like Colmar. Obernai is our favorite of our stops in Alsace. There is a lovely pool and Spa for those who partake of such things.

staff very very poor to the pountbof rude. Buikding and renovation happening .no peace at all from 8am to 5pm. Room was not ready until 4pm though booked at 11:30am. Was told me to wait 10 minutes. 45 minutes later asked again. was told I could not expect to have room ready as I booked too late. Mentioned the noise level of construction and said I would not have booked if I knew this. Receptionist said it's on their own hotel website and they don't have to put it elsewhere. I was there to relax after being very stressed. This was a bad start. Asked for coffee for room machine as there were only 2 in the room. Was charged 1.50 per capsule. It's a lovely hotel a mix of old and new but never in all my years of travelling have I met such disinterested miserable staff.

Wonderful spa after long bike ride. Dinner and breakfast also excellent. Room and bathroom very nice, bed comfortable. Good storage for bikes.

Just outside Obernai village. Highly recommend the walk into centre. Lovely spa and pool area. Restaurant very pricey with high end menu. Stayed on 2 occasions (going through and back through France). First room a bit disappointing but the hotel was very full. Second room lovely with full facilities and a balcony. Had a great stay lovely atmosphere definitely would stay again.

Lovely hotel with free parking in walking distance of the center of Obernai!

It would be nice to have a coffee/tea maker in the room. The hotel is a bit of a maze with different staircases and hallways to navigate but it has old world charm. It’s worth upgrading to a junior suite. Overall location is great and a wonderful hotel to explore the Alsace region.

Extremely disappointed that we were not informed about building works. Our room was the closest to the construction side of the hotel and we were not offered a different room after complaining.

Nice rooms, good drinks options at the bar. Staff did an excellent job of recommending good restaurants in town. Parking was somewhat limited. We would definitely return to Le Parc!

The hotel was amazing!!! Its a little castle very pretty inside and out!! I arrived and found that they have upgraded my room to give me the junior suite with a very nice view!!! The staff were friendly. The room very clean and spacious. I loved everything about it Thank you Le Parc Hotel for making my stay "agreable"

Very nice hotel with very good facilities. Located in a residential area a few minutes walk from the historic centre of town, it had free car parking and a very good on site restaurant. Added to the two swimming pools, nice outdoor space and bar, it meant this was truely a four star hotel. The only downside was the double bed was two singles pushed together with two separate quilts but this could be a bonus to others. There was also no coffee facilities in the room.