Best Western Hotel Am Papenberg

Good breakfast

The staff was friendly and efficient but the room smelled like it had formerly been a smoking room.

The single bed was very narrow. Could have been wider considering that the room was spacious.

My recent stay was, without exaggeration, one of the worst hotel experiences I've had in the past five years, spanning 18 different hotels. The only redeeming quality was the decent breakfast. Beyond that, the experience plummeted far below average. A prime example: we ran out of toilet paper and were told we either had to retrieve it ourselves from downstairs during a specific time window or wait for the next day's room service. This level of inconvenience is unacceptable. However, the most significant flaw is the hotel's misleading "non-smoking" policy. While smoking is prohibited indoors, it's permitted on balconies and downstairs. This meant that as a first-floor guest, or if a neighbor smoked, opening the window was impossible due to pervasive smoke. This issue was severely compounded by the complete lack of air conditioning during our stay, with temperatures soaring to a stifling 89°F (32°C). The combination made the room virtually uninhabitable. There are numerous other significant issues, but these alone are enough to warrant a strong recommendation: do not stay here.

A well priced enjoyable stay. Breakfast was lovely.

Very nice staff and good service also very clean

Nice place

Just what one expects from Best Western. Not more, not less. I was satisfied.

By the University hospital. Great location. The restaurant attached is not the best.

Very nice, confortable rooms

Excellent breakfast, great location, friendly staff

Very good hotel, excellent restaurant in the same building, good location.

Good, clean, and modern option away from the city center. Great breakfast and restuarant on-site. Convenient parking and public tranportation nearby.

Excellent receptionist!

Convenient location with large rooms. Listing suggested air conditioning, which was not available.

Breakfast

Breakfast bread choices could have been better.

Comfortable beds in nice hotel rooms with view towards the student blocks where our daughter is living whilst studying at the University Nice restaurant next to hotel

Nice friendly staff, clean rooms. I'd stay there again.

An average hotel with average service. Good location for business at the university medical center but otherwise not interesting. Supermarket close by.