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Best Western Plus Welcome Hotel Frankfurt

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8.3
/10
Very Good
884 reviews

What Guests Say About Their Stay

Tatjana

10.0
/ 10
Das Zimmer war groß genug für 3 Personen, sauber und hell. Die Sauna hat mich begeistert mit dem Ausblick, wir haben uns sehr wohl gefühlt.
See translation

Joel

10.0
/ 10
Clean room, away from the train station, which we found to he a sketchy area. Great Italian restaurant nearby, just ask the front desk.

Jimmy

10.0
/ 10
Very easy to find location. 15km from the Airport. Its 25 Euros to park over night in the deep garage, but if you find a spot outside on the street, it's free. And safe. The rooms are what you would expect. Very clean. The concierge, very helpful and have great tips. Sadly the restaurant was closed, but they recommended a Thai Restaurant, 5 minutes walk away. We were not disappointed. Would recommend any time.
In the Area
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Leonardo-da-Vinci-Allee 2, Frankfurt, Hessen, Darmstadt, Germany, 60486

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at Best Western Plus Welcome Hotel Frankfurt is a good choice when you are visiting Frankfurt. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Best Western Plus Welcome Hotel Frankfurt

Leonardo-da-Vinci-Allee 2, Frankfurt, Hessen, Darmstadt, Germany, 60486
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Lobby Best Western Plus Welcome Hotel Frankfurt
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Discover More About Best Western Plus Welcome Hotel Frankfurt

Best Western Plus Welcome Hotel Frankfurt Rates per Night

Planning a trip to Frankfurt and wondering about hotel rates? Finding the right hotel prices is key to a great vacation. Best Western Plus Welcome Hotel Frankfurt room rates start from - before tax per night, which becomes - after including taxes. However, hotel prices can fluctuate depending on the room type, the time of year, and even the day of the week. You can expect to pay more during peak seasons or on weekends, so it's always a good idea to plan ahead.

Looking for the best Best Western Plus Welcome Hotel Frankfurt hotel rates? Traveloka is your go-to source for finding the best deals and promotions, ensuring you get the most value for your money.

Best Western Plus Welcome Hotel Frankfurt Location & Address

Knowing the hotel address and location is crucial for a smooth travel experience. Best Western Plus Welcome Hotel Frankfurt is located at Leonardo-da-Vinci-Allee 2, Frankfurt, Hessen, Darmstadt, Germany, 60486. It's situated in the heart of Frankfurt, offering easy access to the city's vibrant attractions and business districts. The hotel is approximately 2 km from the city center, making it a convenient base for exploring all that Frankfurt has to offer.

How to go to Best Western Plus Welcome Hotel Frankfurt from Airport

Getting from the airport to your hotel should be easy and stress-free. Here's how you can get to Best Western Plus Welcome Hotel Frankfurt from Frankfurt Airport (FRA), with options to suit every budget and preference. Consider these hotel transfer options to make your journey seamless.

  • Taxi (most direct): Taxis are readily available outside the airport terminals. The ride to the hotel takes about 20-30 minutes, depending on traffic.
  • Ride Hailing (convenient): Ride Hailing services are available at Frankfurt Airport. This is a convenient option, especially if you have luggage.
  • Train (most affordable): Take the S-Bahn (suburban train) from the airport to the Frankfurt Hauptbahnhof (main train station). From there, you can take a taxi or a local bus to the hotel.

Tips: For the most convenient route, consider a taxi or Ride Hailing service directly from the airport to the hotel. If you're on a budget, the S-Bahn is a great option, but be prepared for a short walk or a connecting ride.

Best Western Plus Welcome Hotel Frankfurt Reviews & Summary

Want to know what other travelers think about Best Western Plus Welcome Hotel Frankfurt? Hotel reviews offer valuable insights into the guest experience. The hotel consistently receives positive feedback for its comfortable rooms, friendly service, and convenient location.

Guests often rave about the hotel's modern amenities and the delicious breakfast buffet. A standout feature is the hotel's proximity to public transportation, making it easy to explore the city. "Great location, friendly staff, and a fantastic breakfast!" – this is just a glimpse of the positive experiences awaiting you. Book your stay today and discover why so many guests love Best Western Plus Welcome Hotel Frankfurt!

Best Western Plus Welcome Hotel Frankfurt Room Types Available

Choosing the right hotel room type can make or break your stay. Best Western Plus Welcome Hotel Frankfurt offers a variety of hotel room types to suit different needs and preferences. Whether you're traveling solo, as a couple, or with family, you'll find a room that fits your requirements.

  • Standard Room: Comfortable and well-equipped, perfect for solo travelers or couples.
  • Superior Room: Offers more space and often includes additional amenities.
  • Deluxe Room: Features premium amenities and may include a city view.
  • Family Room: Designed to accommodate families with ample space and extra beds.

Please note that smoking and non-smoking rooms are available. Check with the hotel for pet-friendly policies and any associated charges.

Hotel Facilities in Best Western Plus Welcome Hotel Frankfurt

Best Western Plus Welcome Hotel Frankfurt provides a range of hotel amenities to enhance your stay. From relaxation to recreation, the hotel facilities cater to both adults and kids, ensuring a comfortable and enjoyable experience for all guests.

  • Fitness Center: Open 24 hours, free of charge.
  • Business Center: Available for guests needing to work, with printing and internet access.
  • Laundry Service: Available for a fee.
  • Free Wi-Fi: Available throughout the hotel.

Hotel Buffet or Restaurant/Cafe in Best Western Plus Welcome Hotel Frankfurt

Dining options at Best Western Plus Welcome Hotel Frankfurt offer a delightful culinary experience. Whether you're looking for a hearty breakfast buffet or a relaxing dinner, the hotel's restaurant and cafe provide a variety of choices to satisfy your cravings.

  • Restaurant Name: Offers a diverse menu with local and international dishes.
  • Breakfast Buffet: Available daily, featuring a wide selection of hot and cold items. Price: ₱1,200 per person.
  • Cafe: Serves coffee, pastries, and light meals throughout the day.

The restaurant's signature dishes include traditional German cuisine with a modern twist. Opening hours vary, so check with the hotel for the most up-to-date information.

Best Western Plus Welcome Hotel Frankfurt Airport pickups and How to Book

For a hassle-free arrival, consider the hotel's airport transfer services. Hotels with airport shuttle services can make your journey to the hotel smooth and convenient. Best Western Plus Welcome Hotel Frankfurt may offer airport pick-up services, ensuring a seamless transition from the airport to your accommodation.

To book an airport transfer, contact the hotel in advance, ideally at least 24 hours before your arrival. Provide your flight details and estimated arrival time. The hotel staff will arrange for a driver to meet you at the airport and transport you directly to the hotel.

Nearby MRT Station & Bus Stops

Navigating Frankfurt is easy with its efficient public transportation system. The nearby MRT station and bus stops provide convenient access to various attractions and destinations. Here's what you need to know about public transport near Best Western Plus Welcome Hotel Frankfurt.

  • Nearest MRT Station: Frankfurt Hauptbahnhof (Main Train Station) - approximately 2 km away.
  • Bus Stops: Several bus stops are located within walking distance of the hotel.

You can purchase a public transport card at the Frankfurt Hauptbahnhof or at vending machines located at most stations. These cards offer unlimited travel within a specific time frame, making it easy to explore the city.

Nearby Attractions for Family / Kid Friendly

Looking for fun things to do near Best Western Plus Welcome Hotel Frankfurt? Frankfurt offers a variety of nearby activities and attractions perfect for families and kids. From cultural experiences to outdoor adventures, there's something for everyone.

  • Palmengarten: A beautiful botanical garden with diverse plant collections and themed gardens. Distance: 3 km. Entry Price: ₱800.
  • Senckenberg Natural History Museum: Explore fascinating exhibits on dinosaurs, animals, and the natural world. Distance: 4 km. Entry Price: ₱900.
  • Zoo Frankfurt: Home to a wide variety of animals from around the globe. Distance: 5 km. Entry Price: ₱1,000.
  • Römerberg: The historic heart of Frankfurt, with charming buildings and a lively atmosphere. Distance: 2 km. Entry Price: Free.
  • Städel Museum: One of Germany's most important art museums, featuring works from the Middle Ages to the present day. Distance: 3 km. Entry Price: ₱1,500.

Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near Best Western Plus Welcome Hotel Frankfurt (Frankfurt)

Exploring the local food scene is a must when visiting Frankfurt. Discover nearby dining options and local eateries near Best Western Plus Welcome Hotel Frankfurt. From cafes to street food, there's a culinary adventure waiting for you.

Cafes/Restaurants:

  • Apfelwein Wagner: A traditional Frankfurt restaurant serving local specialties and apple wine.
  • Kleinmarkthalle: A bustling indoor market with a variety of food stalls and vendors.
  • Restaurant Medici: Offers Italian cuisine in a cozy setting.

Local Street Food:

  • Handkäse mit Musik: A local cheese dish served with onions and vinegar.
  • Frankfurter Würstchen: The famous Frankfurt sausages, a must-try.
  • Grüne Soße: A green herb sauce, often served with potatoes and eggs.
  • Bethmännchen: Almond cookies, a traditional Frankfurt treat.
  • Ebbelwoi: Apple wine, a local specialty.

Shopping places near Best Western Plus Welcome Hotel Frankfurt (Frankfurt)

If you're looking for shopping places near Best Western Plus Welcome Hotel Frankfurt, you're in luck. Frankfurt offers a variety of shopping destinations, from department stores to markets, catering to all tastes and budgets.

  • Zeil: Frankfurt's main shopping street, lined with department stores, boutiques, and international brands.
  • Goethestraße: A luxury shopping street with high-end boutiques and designer stores.
  • MyZeil: A modern shopping mall with a wide range of stores, restaurants, and entertainment options.

Other Places to Stay Near Best Western Plus Welcome Hotel Frankfurt

Looking for alternative accommodations near Best Western Plus Welcome Hotel Frankfurt? Frankfurt offers a wide range of hotels to suit every preference and budget. Here are some other options to consider, from luxury to budget-friendly choices.

Luxury/5-6 Star Hotels Nearby:

  • Roomers Hotel Frankfurt
  • Jumeirah Frankfurt
  • The Ritz-Carlton, Frankfurt

For 5-star: Looking for more accommodations? See Traveloka’s last minute hotel deals on

Four-Star Hotels Nearby:

  • Hotel Concorde
  • Bristol Hotel Frankfurt
  • Hampton by Hilton Frankfurt City Centre East

For 4-star: Looking for more accommodations? See Traveloka’s last minute hotel deals on

Three-Star Hotels Nearby:

  • Hotel Cult Frankfurt
  • Hotel Zentrum Frankfurt
  • Hotel am Berg

For 3-star: Looking for more accommodations? See Traveloka’s last minute hotel deals on

Planning your trip to Frankfurt is easy with Traveloka. Find the perfect hotel and enjoy a seamless booking experience.

Looking for more accommodations? See Traveloka’s last minute hotel deals on

All facilities in Best Western Plus Welcome Hotel Frankfurt

Bar, Cafe and Lounge Best Western Plus Welcome Hotel Frankfurt
Bar, Cafe and Lounge
Entertainment Facility Best Western Plus Welcome Hotel Frankfurt
Entertainment Facility
Fitness Center Best Western Plus Welcome Hotel Frankfurt
Fitness Center
Functional Hall Best Western Plus Welcome Hotel Frankfurt
Functional Hall
Common Space Best Western Plus Welcome Hotel Frankfurt
Common Space

Things to Do

  • Fitness center
  • TV lounge
  • Spa
  • Picnic area
  • Sauna
  • Steam room

Hotel Services

  • Laundry service
  • Multilingual staff
  • Newspaper in lobby
  • 24-hour Receptionist
  • Concierge

Food and Drinks

  • Vegetarian meal
  • Breakfast
  • Snack bar

General

  • Banquet
  • Parking
  • Terrace

Accessibilty

  • Accessible parking
  • Accessible bathroom
  • Accessible path of travel

Public Facilities

  • Elevator
  • Smoke-free area
  • Safety deposit box

Business Facilities

  • Business facilities
  • Business facilities
  • Conference rooms

Transportation

  • Bicycle storage
  • Storage

Connectivity

  • Free WiFi
  • Internet point

Accommodation Policy & General Information in Best Western Plus Welcome Hotel Frankfurt

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.

Check-in/Check-out Time

Check-in:
15:00 - 23:30
Check-out:
Before 11:00

  • Fee for buffet breakfast: approximately EUR 24 per person
  • Covered self parking fee: EUR 25.00 per night
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Facilities fee: EUR 10 per person, per day and includes use of: sauna; spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Allowed

Professional property host/manager, Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western), No rollaway/extra beds available, Parking height restrictions apply, GreenSign Hotel, Cashless transactions are available, Property does not offer onsite COVID-19 testing

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 23:30 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Best Western Plus Welcome Hotel Frankfurt
173
Number of floors in Best Western Plus Welcome Hotel Frankfurt
7
Another facilities in Best Western Plus Welcome Hotel Frankfurt
Fitness center, TV lounge, Spa, Picnic area, Sauna

Frequently asked question in Best Western Plus Welcome Hotel Frankfurt

What are available facilities at Best Western Plus Welcome Hotel Frankfurt?
There are top facilites at Best Western Plus Welcome Hotel Frankfurt such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Best Western Plus Welcome Hotel Frankfurt?
The standard check-in time at Best Western Plus Welcome Hotel Frankfurt is starting from 15:00 - 23:30 while the latest check-out time is at Before 11:00
Does Best Western Plus Welcome Hotel Frankfurt provide breakfast?
Yes, Best Western Plus Welcome Hotel Frankfurt provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Best Western Plus Welcome Hotel Frankfurt?
Best Western Plus Welcome Hotel Frankfurt is a 4.0-star hotel.
How many floors does Best Western Plus Welcome Hotel Frankfurt have?
Best Western Plus Welcome Hotel Frankfurt has 7 floors.
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More Reviews from Other Guests in Best Western Plus Welcome Hotel Frankfurt

8.4
Very Good
From 881 reviews
Cleanliness

8.8

Room Comfort

8.4

Location

8.0

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Best Western Plus Welcome Hotel Frankfurt

Number of reviews per page
20
40
Top reviews
Narinder
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Very few options in breakfast for vegetarian.
Aaron
icon-with Friends
with Friends
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

My first time in Germany, And definitely will say thats a good place to stay in
Paul Andrew
icon-with Partner
with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

After traveling for over 24hrs with only minimal opportunity to get some sleep and crossing over 6 hr time difference it was nice to have a quiet clean environment to catch up on some rest before starting the next phase of our trip.
Tatjana
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Das Zimmer war groß genug für 3 Personen, sauber und hell. Die Sauna hat mich begeistert mit dem Ausblick, wir haben uns sehr wohl gefühlt.
ALAIN
icon-Family
Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Clean room and very good breakfast
Benedicte
8.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Nice room and breakfast buffet, but the first thing I discovered when entering the bathroom was a long-tailed silverfish which wasn’t the nicest surprise, even though they’re pretty harmless.
Joel
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Clean room, away from the train station, which we found to he a sketchy area. Great Italian restaurant nearby, just ask the front desk.
NINO METREVELI
10.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Cool
Anna
icon-Business
Business
4.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Dirty room, bad service,
Henrik Sommer
8.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Clean room
Ayan
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Everything was satisfied
Karl-Heinz
icon-Business
Business
8.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Personal
Walter
8.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

great staff
Karoline
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Everything was well organized
Ariane
icon-Business
Business
10.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

Yes everything Was fine only the slow elevator was a bit anoying
Garry
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

We stayed at the Best Western Plus Frankfurt and while the hotel itself is clean and the rooms are spacious with very comfortable beds, the overall experience was let down by poor service and a terrible breakfast. When we arrived, the kids’ beds hadn’t been set up, even though our booking clearly included them. After a long day of travel, this was really disappointing and not what you expect from a hotel of this standard. From the moment we arrived, the reception staff seemed uninterested and unwelcoming. Each time we came back in the evening, they didn’t even lift their heads to greet us, even when I said hello. They were too busy on their phones to acknowledge guests, which felt quite rude and unprofessional. Breakfast was honestly abysmal, the worst I’ve ever had in any hotel. Half of the stations were empty: no bacon, no meatballs, no pancakes, and no fruit. On our last morning, I had to specifically ask for fried eggs because nothing was being replenished. The staff at breakfast, much like reception, looked unhappy and disengaged. The only bright spot was on our last day, when a lovely lady at reception smiled, chatted with the kids and even gave them some sweets a small gesture that made a big difference. It was nice to end on a positive note, but unfortunately, it’s not enough to make up for the rest of the stay. If I ever return to Frankfurt, this would be the last hotel I’d choose.
Read More
Karen
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

Disappointing Experience Despite Clean Rooms We stayed at the Best Western Plus Frankfurt and while the hotel itself is clean and the rooms are spacious with very comfortable beds, the overall experience was let down by poor service and a terrible breakfast. When we arrived, the kids’ beds hadn’t been set up, even though our booking clearly included them. After a long day of travel, this was really disappointing and not what you expect from a hotel of this standard. From the moment we arrived, the reception staff seemed uninterested and unwelcoming. Each time we came back in the evening, they didn’t even lift their heads to greet us, even when I said hello. They were too busy on their phones to acknowledge guests, which felt quite rude and unprofessional. Breakfast was honestly abysmal, the worst I’ve ever had in any hotel. Half of the stations were empty: no bacon, no meatballs, no pancakes, and no fruit. On our last morning, I had to specifically ask for fried eggs because nothing was being replenished. The staff at breakfast, much like reception, looked unhappy and disengaged. The only bright spot was on our last day, when a lovely lady at reception smiled, chatted with the kids and even gave them some sweets a small gesture that made a big difference. It was nice to end on a positive note, but unfortunately, it’s not enough to make up for the rest of the stay. If I ever return to Frankfurt, this would be the last hotel I’d choose.
Read More
Mariam
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

All good here
SEYED-MOHAMMAD
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

room was very too small . other than that everything was great
Lokesh
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Zero courtesy, un experienced checkin staff - night . Broken safes and coffee machine and cold plus stale breakfast.Asked for baby milk and got denied.Had to walk 30 minutes at 1 am to get milk.I don’t recommend this place even for free.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Best Western Plus Welcome Hotel Frankfurt

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 881 reviews
Cleanliness

8.8

Room Comfort

8.4

Location

8.0

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Best Western Plus Welcome Hotel Frankfurt

Number of reviews per page
20
40
Top reviews
Narinder
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Very few options in breakfast for vegetarian.
Aaron
icon-with Friends
with Friends
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

My first time in Germany, And definitely will say thats a good place to stay in
Paul Andrew
icon-with Partner
with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

After traveling for over 24hrs with only minimal opportunity to get some sleep and crossing over 6 hr time difference it was nice to have a quiet clean environment to catch up on some rest before starting the next phase of our trip.
Tatjana
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Das Zimmer war groß genug für 3 Personen, sauber und hell. Die Sauna hat mich begeistert mit dem Ausblick, wir haben uns sehr wohl gefühlt.
ALAIN
icon-Family
Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Clean room and very good breakfast
Benedicte
8.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Nice room and breakfast buffet, but the first thing I discovered when entering the bathroom was a long-tailed silverfish which wasn’t the nicest surprise, even though they’re pretty harmless.
Joel
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Clean room, away from the train station, which we found to he a sketchy area. Great Italian restaurant nearby, just ask the front desk.
NINO METREVELI
10.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Cool
Anna
icon-Business
Business
4.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Dirty room, bad service,
Henrik Sommer
8.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Clean room
Ayan
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Everything was satisfied
Karl-Heinz
icon-Business
Business
8.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Personal
Walter
8.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

great staff
Karoline
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Everything was well organized
Ariane
icon-Business
Business
10.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

Yes everything Was fine only the slow elevator was a bit anoying
Garry
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

We stayed at the Best Western Plus Frankfurt and while the hotel itself is clean and the rooms are spacious with very comfortable beds, the overall experience was let down by poor service and a terrible breakfast. When we arrived, the kids’ beds hadn’t been set up, even though our booking clearly included them. After a long day of travel, this was really disappointing and not what you expect from a hotel of this standard. From the moment we arrived, the reception staff seemed uninterested and unwelcoming. Each time we came back in the evening, they didn’t even lift their heads to greet us, even when I said hello. They were too busy on their phones to acknowledge guests, which felt quite rude and unprofessional. Breakfast was honestly abysmal, the worst I’ve ever had in any hotel. Half of the stations were empty: no bacon, no meatballs, no pancakes, and no fruit. On our last morning, I had to specifically ask for fried eggs because nothing was being replenished. The staff at breakfast, much like reception, looked unhappy and disengaged. The only bright spot was on our last day, when a lovely lady at reception smiled, chatted with the kids and even gave them some sweets a small gesture that made a big difference. It was nice to end on a positive note, but unfortunately, it’s not enough to make up for the rest of the stay. If I ever return to Frankfurt, this would be the last hotel I’d choose.
Read More
Karen
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

Disappointing Experience Despite Clean Rooms We stayed at the Best Western Plus Frankfurt and while the hotel itself is clean and the rooms are spacious with very comfortable beds, the overall experience was let down by poor service and a terrible breakfast. When we arrived, the kids’ beds hadn’t been set up, even though our booking clearly included them. After a long day of travel, this was really disappointing and not what you expect from a hotel of this standard. From the moment we arrived, the reception staff seemed uninterested and unwelcoming. Each time we came back in the evening, they didn’t even lift their heads to greet us, even when I said hello. They were too busy on their phones to acknowledge guests, which felt quite rude and unprofessional. Breakfast was honestly abysmal, the worst I’ve ever had in any hotel. Half of the stations were empty: no bacon, no meatballs, no pancakes, and no fruit. On our last morning, I had to specifically ask for fried eggs because nothing was being replenished. The staff at breakfast, much like reception, looked unhappy and disengaged. The only bright spot was on our last day, when a lovely lady at reception smiled, chatted with the kids and even gave them some sweets a small gesture that made a big difference. It was nice to end on a positive note, but unfortunately, it’s not enough to make up for the rest of the stay. If I ever return to Frankfurt, this would be the last hotel I’d choose.
Read More
Mariam
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

All good here
SEYED-MOHAMMAD
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

room was very too small . other than that everything was great
Lokesh
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Zero courtesy, un experienced checkin staff - night . Broken safes and coffee machine and cold plus stale breakfast.Asked for baby milk and got denied.Had to walk 30 minutes at 1 am to get milk.I don’t recommend this place even for free.
Number of reviews per page
20
40