Leonardo Royal Hotel Berlin Alexanderplatz

Sadly, I cannot recommend this hotel. I was there at the end of August and it was hot. On check-in, I asked for a quiet room away from elevators and preferably at the end of a corridor. I asked twice and the woman ensured me the room would be quiet. Upon arriving at the room, I found it at the beginning of a very long corridor with lots of rooms after it, which meant a lot of people would be walking by at all hours. In addition, the room was hot, the air conditioning didn’t work, the fan for the air conditioning made a very loud noise, and the light in the entrance didn’t work. When I tried to call the front desk and housekeeping to report the problems, I found the phone didn’t work either. When I walked back to the front desk, I had to wait 10 minutes to be served (I waited 10-15 minutes every time I went to the front desk). They did give me a new upgraded room but their attitude was surly and there were no apologies or offer to help with my very heavy luggage. When I trekked to the new room, I found the key didn’t work, so had to return to the front desk, again carrying my very heavy luggage. Then, I waited for 10 min to get a new key. Again, no apologies or offers to help with my luggage. When I got into the room, the air conditioning barely worked. I complained and they said they would come but then never did. They gave me a free drink but I’d rather have had aircon. I asked several people in the hotel if their aircon worked and was told “barely” by all of them.

Single beds rather than the double requested and air con that managed to be both noisy and not work Do not a vey comfortable stay For the money there are better options

Another average basic hotel. Fair value for money.

We were given 2 days free breakfast due to AC wasn’t working and breakfast was delicious Hotel it self nice place to stay close to Alexander platz, stuff were nice to us I love this hotel

Unser Aufenthalt war leider sehr enttäuschend. Beim Check-in mussten wir lange auf unser Zimmer warten. Im Zimmer und an der Rezeption lag überall Staub auf den Dekoelementen – ganz offensichtlich wurde hier nicht gründlich gereinigt. Unser „Deluxe“-Zimmer war extrem klein und schlecht durchdacht: Der WC-Bereich war nur durch eine halbe Wand vom Schlafbereich getrennt. Wenn man nachts nur kurz ins Bad wollte, gingen drei Deckenlampen und ein lauter Lüfter automatisch an – das ganze Zimmer wurde hell erleuchtet, was sehr störend war, da wir für unser schlafendes Kind gerade Dunkelheit geschaffen hatten. Die Klimaanlage hat kaum funktioniert, es war heiß und stickig im Raum, und die Fenster ließen sich wegen Kindersicherung nur ca. 10 cm öffnen. Im Duschbereich war deutlich Schimmel zu sehen. Das Frühstück war sehr mager und jeden Tag exakt gleich. Für 3 Nächte mit Frühstück für 3 Personen haben wir fast 500 € gezahlt – dazu kam noch eine Steuer, die laut App bereits enthalten war. Wir kommen definitiv nicht wieder und würden diesen Aufenthalt niemandem empfehlen.

Good stay, very nice hotel

Nice hotel inside. Outside not as pretty. Great room

Lovely and clean, good breakfast and room service options for a variety of diets. My room was a small double so I had no bath or a table, but as I was a solo traveller I could spread out around the room!

A very cute hotel, small room and bathroom. Super quiet at night!

My go to hotel in Berlin!

Excellent and well priced.

Very nice hotel to stay at

L'hotel esta molt be per el personal de esmorçar, recepcio i netega d'habitacions, les instalacions estan molt be malgrat l'edificacio es antiga, les reformes fetes es noten; l'incomoditat esta en el temps de desplaçament fins els centres ( Postdamer platz i Zoologic ) Berlin es una gran ciutat i els berlinessos son molt amables

Great staff however tiny towels, one soap for hair body, no spa as advertised. Info for local attractions was not practical. Breakfast was slow resplenishment.

Great overall stay. Great location for Alexanderplatz Christmas Markets. Friendly staff, but struggled for 10 minutes at check-in to find our booking which was via hotels.com. We were given a free early check-in, but was placed into a disability room for the week. This meant an open shower in the bathroom so the floor got very wet and no additional towel/ bath mat was provided. The bath towels are very very small! But the shower itself was powerful. The bed was very comfortable and a good size room. There was no lighting in half the room and no proper mirror in the room which was a shame. The bar area was lovely and service was brilliant.

We went for Xmas markets

Great place to stay very comfortable and an easy location to get around with transport nearby or short walk.Staff were fantastic the food was great and the bar was very nice.Being English it was a shame there was no tea making facilities in the room but the coffee machine was a great touch. Would definitely recommend

Excellent services!

Very good location

Very easy for Alexanderplatz which has great transports links for all of Berlin. Plenty of bus and tram options or a short 18 min walk to Alexanderplatz. The staff were helpful and I really loved the free bottled water left daily in the room. The air conditioning isn't great and only one of the windows opened so we couldn't fully take advantage of the cooler evenings. The coffee machine is great but if you use milk there is only two sachets of unpleasant creamer, so maybe buy some milk and use the mini fridge to keep it cool. We didn't have breakfast so I can't say if it was good or not, we felt it was a bit expensive.