Hotel Palmera Dorada

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7.8
/10
Pleasant
22 reviews

What Guests Say About Their Stay

Leticia Sofia

10.0
/ 10
I strongly recommend this hotel to all tourists who want to have a great time in the area

Keith

10.0
/ 10
Wonderful world class hotel in Santiago so good. We loved the pool. The bed was great and firm and plush.

Erik

10.0
/ 10
Palmera Dorada Hotel was great. Very clean place and staff is very helpful. The food was phenomenal. I had dinner twice there and the food was like eating at a five star restaurant, It was surprisingly good. The hotel is a 10 min walk to the boats that take you across the lake for town hopping. Lots and lots of places to eat, located in the Heart of Santiago, Atitlan. I would definitely make reservations here again in the future. For travelers with rental vehicles, I would say be weary of tight spaces. I had a small car so I had no issues weaving in and out of the streets. Big SUV's and trucks will probably have a harder time getting around. There is plenty to see and plenty to do if you decide not to cross the lake. A few blocks from the hotel is a market that offers everything you want at very affordable rates as well as plenty of small food stands that offer the best of Guatemalan street foods. I was very happy with my stay and couldn't have picked a better place.
In the Area
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4ta Avenida Zona 2, 8199, Santiago Atitlán, Sololá, Guatemala

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Hotel Palmera Dorada is a hotel is located at Santiago Atitlán. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Palmera Dorada

4ta Avenida Zona 2, 8199, Santiago Atitlán, Sololá, Guatemala
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Lobby Hotel Palmera Dorada
Lobby 2 Hotel Palmera Dorada

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General
Near Cojolya Museum

Location
With a stay at Hotel Palmera Dorada, you'll be centrally located in Santiago Atitlán, steps from Lake Atitlán and 8 minutes by foot from St. James the Apostle Church. This hotel is 0.4 mi (0.7 km) from Cojolya Museum and 0.7 mi (1.2 km) from Santiago Atitlán.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Lake Atitlán - 0.1 km / 0.1 mi
St. James the Apostle Church - 0.7 km / 0.4 mi
Cojolya Museum - 0.7 km / 0.4 mi
Santiago Atitlán - 1.4 km / 0.8 mi
Parque de Paz - 2 km / 1.3 mi
Rey Tepepul Viewpoint - 7.4 km / 4.6 mi
Church of Saint Peter - 21.6 km / 13.4 mi
Calle del Café - 23 km / 14.3 mi
Calle de las Artes - 23.1 km / 14.3 mi
La Calle de los Sombreros - 23.1 km / 14.4 mi
CHIYA Art Gallery - 23.1 km / 14.4 mi
Xunah Kaab Honey Farm - 23.3 km / 14.5 mi
La Voz Coffee Cooperative - 23.7 km / 14.8 mi
Kaqasiiwaan Viewpoint - 23.8 km / 14.8 mi
Portal de los Dioses - 24.2 km / 15 mi

The nearest airports are:
Quetzaltenango (AAZ-Los Altos) - 100.2 km / 62.3 mi
La Aurora Intl. Airport (GUA) - 175.1 km / 108.8 mi

Facilities
Head down to the water and enjoy a day at the private beach, or take advantage of other recreational amenities, which include an outdoor pool.

Business Facilities
Featured amenities include a 24-hour front desk and laundry facilities. Planning an event in Santiago Atitlán? This hotel has 969 square feet (90 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

Dining
Enjoy American cuisine at Mana Hotel Restaurante, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 6:00 AM to 10:30 AM for a fee.

Rooms
Make yourself at home in one of the 53 guestrooms. Cable television is provided for your entertainment. Bathrooms feature showers with rainfall showerheads. Conveniences include phones, as well as safes and complimentary bottled water.

All facilities in Hotel Palmera Dorada

Entertainment Facility Hotel Palmera Dorada
Entertainment Facility
Common Space Hotel Palmera Dorada
Common Space
Lobby Hotel Palmera Dorada
Lobby
Accommodation Services Hotel Palmera Dorada
Accommodation Services
Exterior Hotel Palmera Dorada
Exterior

Things to Do

  • Private beach nearby
  • Outdoor pool
  • Spa

General

  • Smoking area
  • Parking

Public Facilities

  • Parking
  • Coffee shop

Transportation

  • Secure parking

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Hotel Services

  • 24-hour Receptionist

Business Facilities

  • Conference rooms

Accommodation Policy & General Information in Hotel Palmera Dorada

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Palmera Dorada
53
Another facilities in Hotel Palmera Dorada
Private beach nearby, Outdoor pool, Spa, Smoking area, Coffee shop

Frequently asked question in Hotel Palmera Dorada

What are available facilities at Hotel Palmera Dorada?
There are top facilites at Hotel Palmera Dorada such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Palmera Dorada?
The standard check-in time at Hotel Palmera Dorada is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Hotel Palmera Dorada provide breakfast?
Yes, Hotel Palmera Dorada provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Palmera Dorada?
Hotel Palmera Dorada is a 3.5-star hotel.
How many rooms are available at Hotel Palmera Dorada?
Hotel Palmera Dorada has 53 rooms in total.
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More Reviews from Other Guests in Hotel Palmera Dorada

7.8
Pleasant
From 22 reviews
Cleanliness

8.6

Room Comfort

8.4

Service and Facilites

7.6

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Traveler Reviews Hotel Palmera Dorada

Number of reviews per page
20
40
Top reviews
Supriya
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

We are not happy with the customer service. Hotel is in Santiago which is not a touristy town and does not have any water ferry to get to after 4:30 in the afternoon. We felt the town was not very safe and tourist friendly. We spoke to them about checking out after first night. Initially they agreed and still ended up charging for 2 nights. It was extremely frustrating working with them. They charged us in cash and then twice on card just for one night. After we disputed they returned us the cash but only after we got an alert from our bank that they charged our card multiple times. Hotel inside is okay once you get in there. However location, customer service and communication is seriously lacking. Pictures don’t do justice and the hotel is not what it looks like in the pictures.
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AASHTHA
4.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

The room and staff was great, location was not ideal
Ricardo
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

I have never felt more unsafe or disrespected in my life. While the Hotel Palmera Dorada itself is decent on the inside with nice rooms, everything else about this stay was a nightmare. The Location: The hotel is situated in what feels like the most dangerous neighborhood in Santiago Atitlán. It is surrounded by pitch-black alleys with zero lighting and is constantly teeming with drunks and suspicious individuals. We felt like targets every time we stepped foot outside the gate. If you value your safety, do not stay here. The Checkout (The Breaking Point): Despite having fully prepaid my stay through Expedia, the checkout experience was traumatizing. An armed guard physically blocked us from leaving the premises. They refused to let us exit until they had "inspected" the rooms, treating us like common thieves or criminals. I have traveled all over the world and have never been subjected to such a humiliating and hostile protocol. Being held against my will by an armed individual over a pre-paid room is completely unacceptable. Message to Expedia & Management: I am expecting a formal response from Expedia immediately. This was not just bad service; this was unlawful restraint. I am currently in the process of escalating this claim with a lawyer to address the actions of the staff and the lack of safety at this location. STAY AWAY.
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Max
8.0
/10
Reviewed 95 week(s) ago

Expedia Group verified review

The hotel was nice but the food wasn’t
Leticia Sofia
icon-Business and Leisure with Children
Business and Leisure with Children
10.0
/10
Reviewed 120 week(s) ago

Expedia Group verified review

I strongly recommend this hotel to all tourists who want to have a great time in the area
Felipe D
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 131 week(s) ago

Expedia Group verified review

Nice place to relax, close to the Lake
Evelyn
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 133 week(s) ago

Hotels.com verified review

the hotel is very expensive but it don’t has really good infraestructure, food is really bad, hotel is dark and sad. We were noked for 2 nights but we decided to leave the first night. They dind’t want to mede a refund.
Keith
icon-with Partner
with Partner
10.0
/10
Reviewed 143 week(s) ago

Hotels.com verified review

Wonderful world class hotel in Santiago so good. We loved the pool. The bed was great and firm and plush.
Erik
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 144 week(s) ago

Hotels.com verified review

Palmera Dorada Hotel was great. Very clean place and staff is very helpful. The food was phenomenal. I had dinner twice there and the food was like eating at a five star restaurant, It was surprisingly good. The hotel is a 10 min walk to the boats that take you across the lake for town hopping. Lots and lots of places to eat, located in the Heart of Santiago, Atitlan. I would definitely make reservations here again in the future. For travelers with rental vehicles, I would say be weary of tight spaces. I had a small car so I had no issues weaving in and out of the streets. Big SUV's and trucks will probably have a harder time getting around. There is plenty to see and plenty to do if you decide not to cross the lake. A few blocks from the hotel is a market that offers everything you want at very affordable rates as well as plenty of small food stands that offer the best of Guatemalan street foods. I was very happy with my stay and couldn't have picked a better place.
Read More
Carmen
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 181 week(s) ago

Hotels.com verified review

It was an amazing stay! The staff was excellent and extremely accommodating. The location was super centric and also the cleanness was super good. 100% recommended.
Daphne A
icon-Business with Children
Business with Children
10.0
/10
Reviewed 182 week(s) ago

Expedia Group verified review

Very clean, excellent staff,, beautiful views
Francesco
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Bellissimo hotel ho preso la camera da 4 Servizi top - vista stupenda Colazione alla carta bel ristorante Piscina bella (acqua fredda se vai di inverno) Usata anche palestra c’è tutto Hotel più bello di Santiago (non per tutte le tasche)
Marvin E
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

La ja
Gabriel
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 150 week(s) ago

Hotels.com verified review

La llegada hasta el hotel en carro por el tipo de calles del pueblo es un tanto complicada y al llegar siendo la 1 PM salió una señorita que nos indicó que el check in era hasta las 3 PM, y en la confusión de este mensaje nos dió a entender que no podíamos ingresar a las instalaciones antes de esa hora. Finalmente nos abrió el portón para ingresar al parqueo y realmente nos sorprendieron las instalaciones. En general todo estuvo de maravilla, pero las camas dobles no son tamaño Queen, pero muy cómodas eso sí.
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Mishell
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 169 week(s) ago

Expedia Group verified review

Excelente hotel la piscina una belleza
Nilsson
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 179 week(s) ago

Expedia Group verified review

El acceso es muy complicado no nos dejaron usar la piscina
Frank
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 181 week(s) ago

Expedia Group verified review

Todo muy hermoso
Yunuen
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 232 week(s) ago

Expedia Group verified review

Me asignaron una hab. En piso 2 junto al bar (el bar está en el pasillo sin paredes que aislen), justo saliendo de mi habitación a escasos 10 pasos. Tenía que lavantarne 4:30 am y el bar dejó de hacee ruido poco después de las 23:00, me ofrecieron cambiarme de hab. Pero cuando llamé en repetidas ocasiones nadie respondió el teléfono. De hecho para reportar el ruido tuve que llamar de mi celular al conmutador del hotel, por que de la hab. No me tomaban la llamada. Lo ilógico es que habiendo habitaciones libres asignen lss que ya sabeb serán ruidosas. En definitiva no rgresaría, es nuevo el hotel pero mal diseñado, JAMÁS asignas el bar al lado de las habitaciones.
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Oscar
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 232 week(s) ago

Expedia Group verified review

Muy bonitas instalaciones, muy buenos precios y calidad de la comida. El acceso es complicado, uno se pierde fácilmente en calles donde es complicado transitar en carro.
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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.