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- Hotel in Novotel Hong Kong Citygate
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Novotel Hong Kong Citygate
8.4
/10
Very Good
1,158 reviews
What Guests Say About Their Stay
Bedroom (6)
Surroundings (5)
Accessibility (5)
Staff Friendliness (5)
N***a
10.0
/ 10
The room is spacious and has a nice view. The staff are friendly and very helpful. The food is delicious and has many choices. We can access the lounge and enjoy snacks and a good view from the lounge
Muthia
9.7
/ 10
If you want to come to disneyland, ngong ping cable car and citygate outlets, this is the perfect place to stay. And they offered free shuttle to airport also. Awesome.
Fithriani F.
9.4
/ 10
The service was great. We came very early and was given a room right away. We requested late check-out and got it at no extra charge. The location is excellent. The mall is literally at your doorstep. Only 1 station to Sunny Bay Disneyland station. Free shuttle to the airport. Definitely will come back to stay in.
siska t.
9.4
/ 10
Great hotel with good location.
Saranya C.
9.7
/ 10
The room is large, clean, next to the citygate outlet, near the airport. There is a free airport shuttle service.
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In the Area
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51 Man Tung Road, Tung Chung, Islands District, Hong Kong, New Territories, 0
Main Facilities
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Swimming Pool
24-Hour Front Desk
Parking
WiFi
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Available Room Types in Novotel Hong Kong Citygate
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What's around Novotel Hong Kong Citygate
51 Man Tung Road, Tung Chung, Islands District, Hong Kong, New Territories, 0
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Discover More About Novotel Hong Kong Citygate
Location
Staying at Novotel Hong Kong Citygate is a good choice when you are visiting Tung Chung.
About Novotel Hong Kong Citygate
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Novotel Hong Kong Citygate is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Novotel Hong Kong Citygate.
All facilities in Novotel Hong Kong Citygate
Others
Hotel Services
- Concierge
- Express check-in
- Express check-out
- 24-hour Receptionist
Transportation
- Parking with surcharge
- Valet parking
- Airport transfer
Things to Do
- Outdoor pool
- Children play area
General
- Swimming pool
Public Facilities
- WiFi in public area
In-room Facilities
- TV
Accommodation Policy & General Information in Novotel Hong Kong Citygate
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Number of floors in Novotel Hong Kong Citygate | 23 |
Another facilities in Novotel Hong Kong Citygate | Concierge, Express check-in, Express check-out, 24-hour Receptionist, Parking with surcharge |
Frequently asked question in Novotel Hong Kong Citygate
What are available facilities at Novotel Hong Kong Citygate?
There are top facilites at Novotel Hong Kong Citygate such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Novotel Hong Kong Citygate?
The standard check-in time at Novotel Hong Kong Citygate is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Novotel Hong Kong Citygate?
Novotel Hong Kong Citygate is a 4.0-star hotel.
How many floors does Novotel Hong Kong Citygate have?
Novotel Hong Kong Citygate has 23 floors.
Does Novotel Hong Kong Citygate provide parking?
Yes, Novotel Hong Kong Citygate provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in Novotel Hong Kong Citygate
Overall Ratings & Reviews Novotel Hong Kong Citygate
Traveloka (250)
Other sources (908)
8.4
Very Good
From 908 reviews
Cleanliness
8.4
Room Comfort
8.0
Service and Facilites
8.6
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Novotel Hong Kong Citygate
Number of reviews per page
20
40
Top reviews
Thanapat
Leisure with Children
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Shopping at the outlet is easy because it is so large.
Tito
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
They maintain the cleanliness of the room mostly the restroom.
Donmar
Friends and Family
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Amazing staycation
Eng Cheng
Leisure
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Good
Lap Hung Sunny
10.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Great location, right next to a subway station, just a short 10min free shuttle from the airport. Connected to an outlet shopping mall, lots of food places.
Denise Arlene M.
10.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
The staff were very efficient, accommodating and friendly.
Ethel
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Good customer service.
Michelle
Leisure
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Repeated stay - The staff are the best. Speak well in English, helpful with great smiles. Always proactive to help me with my luggage. Always look forward to the stay esp the location is great if you are looking to go to the outlets or Disneyland .
Joe
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Awesome staff and service and room
Verified traveler
Friends and Family
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Very nice location after check in, free to walk everywhere, shopping or dining
Li
Leisure
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
I will come back for sure.
so yeon
Friends and Family
10.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
It's great size room with excellent bathroom. Some part of the room was old
Alister
Leisure with Partner
8.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Hallway smelt and was damp
Alistair
10.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
We keep coming back to this place because it is so convenient.
Shuttle bus to and from airport and proximity to train if you want to visit Downtown.
Executive lounge is a winner too.
Robert
Leisure
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Close to the airport, transport links, shopping and dining
ERLA JOY VIOVICENTE
Leisure with Children
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
great service
May M
Friends and Family
10.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
During my second day at the hotel, I saw a cockroach crawling on the table in my room. I reported it to the front desk, and the manager, Dan, immediately took care of the situation. Without asking too many questions, he upgraded our room and offered a complimentary breakfast for one day. The new room had a strong odor, and the heater wasn’t working, it was extremely cold. I told Dan I didn’t want to change rooms again because it was becoming overwhelming. He quickly provided a portable heater and continued to check in to make sure we were okay.
One of the housekeeping staff also noticed the odor issue and kindly offered to deep clean the room to remove the smell. She made sure to keep it fresh every day. I truly appreciated her efforts.
The service at this hotel is outstanding. Every staff member I encountered was friendly, helpful, and greeted guests with a smile. Their willingness to go above and beyond made a huge difference in my stay. I would definitely return to this hotel because of the incredible service from Dan and the team, and I will be recommending it to all of my friends and family.
Read More
Cherry Ann
Leisure with Friends
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Staff are welcoming and accommodating. Clean and convenient to tourist locations and transportation. The free shuttle to and from the airport is a plus!
Jade
Business
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
The convenience
Michael
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Fantastic seafood buffet dinner,excellent value for money and great selection of food.
Number of reviews per page
20
40
Ready to make up your mind?
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Novotel Hong Kong Citygate
Traveloka (250)
Other sources (908)
8.4
Very Good
From 908 reviews
Cleanliness
8.4
Room Comfort
8.0
Service and Facilites
8.6
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Novotel Hong Kong Citygate
Number of reviews per page
20
40
Top reviews
Thanapat
Leisure with Children
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Shopping at the outlet is easy because it is so large.
Tito
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
They maintain the cleanliness of the room mostly the restroom.
Donmar
Friends and Family
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Amazing staycation
Eng Cheng
Leisure
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Good
Lap Hung Sunny
10.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Great location, right next to a subway station, just a short 10min free shuttle from the airport. Connected to an outlet shopping mall, lots of food places.
Denise Arlene M.
10.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
The staff were very efficient, accommodating and friendly.
Ethel
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Good customer service.
Michelle
Leisure
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Repeated stay - The staff are the best. Speak well in English, helpful with great smiles. Always proactive to help me with my luggage. Always look forward to the stay esp the location is great if you are looking to go to the outlets or Disneyland .
Joe
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Awesome staff and service and room
Verified traveler
Friends and Family
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Very nice location after check in, free to walk everywhere, shopping or dining
Li
Leisure
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
I will come back for sure.
so yeon
Friends and Family
10.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
It's great size room with excellent bathroom. Some part of the room was old
Alister
Leisure with Partner
8.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Hallway smelt and was damp
Alistair
10.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
We keep coming back to this place because it is so convenient.
Shuttle bus to and from airport and proximity to train if you want to visit Downtown.
Executive lounge is a winner too.
Robert
Leisure
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Close to the airport, transport links, shopping and dining
ERLA JOY VIOVICENTE
Leisure with Children
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
great service
May M
Friends and Family
10.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
During my second day at the hotel, I saw a cockroach crawling on the table in my room. I reported it to the front desk, and the manager, Dan, immediately took care of the situation. Without asking too many questions, he upgraded our room and offered a complimentary breakfast for one day. The new room had a strong odor, and the heater wasn’t working, it was extremely cold. I told Dan I didn’t want to change rooms again because it was becoming overwhelming. He quickly provided a portable heater and continued to check in to make sure we were okay.
One of the housekeeping staff also noticed the odor issue and kindly offered to deep clean the room to remove the smell. She made sure to keep it fresh every day. I truly appreciated her efforts.
The service at this hotel is outstanding. Every staff member I encountered was friendly, helpful, and greeted guests with a smile. Their willingness to go above and beyond made a huge difference in my stay. I would definitely return to this hotel because of the incredible service from Dan and the team, and I will be recommending it to all of my friends and family.
Read More
Cherry Ann
Leisure with Friends
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Staff are welcoming and accommodating. Clean and convenient to tourist locations and transportation. The free shuttle to and from the airport is a plus!
Jade
Business
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
The convenience
Michael
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Fantastic seafood buffet dinner,excellent value for money and great selection of food.
Number of reviews per page
20
40