Courtyard by Marriott Gurugram Downtown

Staff were helpful and friendly.

Comfortable stay , friendly staff , nice food and amenities

Location.

Very good overall.

Good

Great staff and clean room

Clean room, kind staff, great place, everything was perfect during my stay

Everything was very clean Staff polite and very helofuk at akk times. B reakfast selection was in abundance

Buffet was good.

Very good

ABSOLUTE DISAPPOINTMENT!!! I was flabbergasted at how awful this place is being ran. From the time I checked in to the last moment I received nothing but poor service. I first checked into the hotel and had to carry my own bags up. I stopped off by the restaurant/bar area and ordered a dirty martini. I was served a drink with spoiled olives inside. When I requested a different cocktail I was told they did not have grenadine. As I was waiting a roach ran across my foot in the restaurant. The place was completely dysfunctional. I had to send food orders back that were simple request like no dressing on the salad. I was bothered multiple times about what beverage I wanted during a breakfast and was left completely thirsty because the waiter forgot he even asked me anything. The housekeep sit around in the empty rooms playing on their phones while there is large amounts of mold under the shelves in the showers. The final straw happened at checkout. After I initially checked in I requested a cab at 6am sharp to get me to the airport. I was promised it would be ready and when I came down to checkout there was no cab. The concierge was like a deer in the head lights had no clue what I was talking about. They made me wait 16 mins for a cab. This place is a huge "DONT GO"

Great hotel location...very friendly stuff..very flexible in dealing with guest request. Look forward to returning to this location again

Clean rooms and courtesy of staff

The room was clean and the check in process was smooth. The service in the hotel was inconsistent, particularly at breakfast. On the first day we weren’t acknowledged or served at breakfast. The next day (different staff) we received very good service- being greeted, offered tea/ coffee etc. On the third day - no service. Ordered a coffee after finding a staff member and it never arrived. Additionally, we had issues of lost luggage during our travels. We tried countless times to contact the hotel to try and coordinate the bag being dropped off from the airport and the phone was never answered. Even tried contacting the hotel through Expedia and had no success. Overall a pretty average experience.

Hospitality

Nice hotel lovely staff very obliging for anything I needed the lovely ladies and gentleman on reception were fantastic

As per the front desk , I was given their 2nd best room but it was substandard and front desk communicated the pool side but it was city/sun facing. The receipt of the feedback and request was very casual.

Had sufficient support from the hotel, location was okey

Amazing

Super slow service, room curtains were dirty, much confusion over billing at the concierge, unwanted charges for breakfast buffet