DoubleTree by Hilton Jaipur Amer

clean room

Our stay at this hotel was unfortunately very disappointing. Upon arrival, while checking in, part of the ceiling in reception actually collapsed and nearly fell on my wife. The debris ricocheted onto her clothes, which was a very frightening and unsettling experience to start our trip. When we reached our room, we found clear signs of damp, so the hotel upgraded us to a suite at no extra cost. While we appreciated the gesture, the suite also had major issues – the ceiling above the toilet was leaking water, which made using the bathroom very unpleasant. We were later invited to dine at the hotel restaurant, which we assumed was a goodwill gesture considering the problems we had faced. To our surprise, we were presented with the full bill at the end of the meal. The only positive side of our experience was the staff themselves – they were friendly, polite, and tried to be as helpful as possible, but the condition of the hotel facilities was unacceptable. Overall, this hotel fell far short of expectations, and I would not recommend staying here until serious repairs and improvements are made.

Hotel is ok, comfortable rooms, very nice breakfast. But contact with customer is poor. I made the reservation for me, wife and two teenagers, and asked if there would be an extra bed. They didn't answer me, besides many attempts of contact. Only in check-in I had to ask for extra beds. Were they thinking we could sleep all four in the same bed? Besides that, the swimming pool is too crowded and the two elevators are not enough when hotel is full.

Very good

Very beautifully located, warm and good staff, Excellent service, will definitely consider to come and stay here again

I just loved my stay here and I will definitely be visiting again. The food was amazing.

It was good

Average

Our stay was okay!

Everything was great. Being outside of city little bit inconvenient for getting transportation options.

Good stay, Good food , excellent food for dinner and decent breakfast.

This is a nicely appointed hotel, lovely views from the room and a fantastic rooftop pool. We booked here to stay close to Amer, though it is actually about 10 kms from the fort. If I had paid attention, I’d have rather stayed in the city with many options about the same distance in the other direction from the fort. Stay here for a somewhat secluded stay experience if you like that. Our experience with the service was mixed. While some of the service was top notch, Restaurant service for tandoor breads was extremely slow (we waited nearly 30 mins, with multiple reminders) and housekeeping was rather terrible with simple requests like replacing tea cups in the room not being serviced despite multiple calls. The staff did try to make it up to us and make our morning breakfast a good experience. I’d particularly commend Nimesh for his efforts.

The staff was simply excellent. Couldn’t have asked for more.

Great modern, new hotel with incredible views of the mountains. The staff is cold and service in general is poor. Lost bag, after it went through their security and staff was not very helpful in locating. Interesting that it appeared several hours later after speaking with manager and requesting review of security footage.

Good Stay.

The staff in the restaurant were incredibly helpful and the food was delicious. Breakfast was amazing and the restaurant itself was tastefully decorated with local artifacts. The hotel is quite a way out of the city, which we knew when booking, so there is not much else around. We enjoyed being away from the bustle of all the traffic.

This place was fantastic with great focus on customer service.

We were well supported by entire staff during our stay. We found them attentive and courteous. Nikhil, Sandeep, Sikander, Meenal. A great team.

Love this place. Staff was very attententive and very welcoming. Buffet was great. Very very happy and very clean hotel.

Very clean rooms, good food, and nice views from the terrace. Far from city center, takes ~30 min to get to city center with the traffic..