Hotel Nala Residency

The hotel is hopeless. From the moment we step in there are plenty of red flags. Firstly, the lift was not working and the receptionist (I don' know what language he is speaking) apologised for the inconvenience. The room ambience is very poor with no proper ventilation. The room is not clean at all with worn out blankets and pullovers. The set of towels given were worn out and of poor quality. Almost to the extent of being thrown out. I don't know why they were given. On calling the service desk, the phone went unanswered. The toilet is hopeless with no shower facility and no toiletries provided. The hot water system is dysfunctional and I had to take cold showers for both the days I stayed. On repeated requests to check why the hot water system is not working the response from the receptionist was that it only works on solar power which is a ridiculous answer. After raising concerns, I was promised that the hot water system will be functional very soon with no relief in sight. I had to take cold showers again for day 2 which is a terrible terrible inconvenience. There are families with babies raising concerns about hot water system only to be told by the receptionist that the issue has been taken care off. The beds has ticks (bedbugs) which I noticed when my wife complained of rashes on her hand. This hotel is a joke and I was surprised to see this hotel being promoted on Expedia. Avoid this hotel at all costs.