Hotel Sunstar Grand

Hotels
7.2
/10
Pleasant
50 reviews

What Guests Say About Their Stay

Grateful

10.0
/ 10
I had a very large, very nicely furnished room. Staff were all helpful and pleasant. Although I just have coffee and toast for breakfast, they provided a variety of hot dishes, cereal and fruits. There was plenty of hot water at all times. They provided a kettle and coffee/tea and bottled water daily which were most welcome. As mentioned previously, there is no top sheet on the bed but they were quick to provide same when I requested one. They arranged reasonably priced airport pickups and drop offs I enjoyed my stay at this hotel.

Purnendu

10.0
/ 10
It was a pleasant stay at the hotel. Staff were very cooperative and helpful, esp. Ramesh. I will recommend it for future stay. Rooms were clean and had good amenities.

Dutch rob

10.0
/ 10
Positive , location is a little sketchy, however the attitude of the staff makes up for any shortcomings
In the Area
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7A/17, W.E.A., Channa Market, Karol Bagh, Central Delhi, National Capital Territory of Delhi, India, 110005

Main Facilities

Read More
Restaurant
24-Hour Front Desk
WiFi
Elevator
Hotel Sunstar Grand is a hotel is located at Central Delhi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Sunstar Grand

7A/17, W.E.A., Channa Market, Karol Bagh, Central Delhi, National Capital Territory of Delhi, India, 110005
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Lobby Hotel Sunstar Grand
Lobby 2 Hotel Sunstar Grand

Discover More About Hotel Sunstar Grand

Discover the Elegance of Hotel Sunstar Grand in Delhi

Welcome to Hotel Sunstar Grand, your premier destination for an unforgettable stay in the heart of India's vibrant National Capital Territory of Delhi. We pride ourselves on offering a blend of sophisticated comfort, exceptional service, and a prime location that makes exploring the city a breeze. Whether you're visiting for business or leisure, Hotel Sunstar Grand is designed to be your home away from home, providing a sanctuary of peace and luxury amidst the bustling energy of Delhi. Room rates at Hotel Sunstar Grand start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Hotel Sunstar Grand Location

Hotel Sunstar Grand is strategically situated in the bustling Connaught Place area, a central hub of commercial and cultural activity in New Delhi. Located at 7A/17, W.E.A., Channa Market, Karol Bagh, Central Delhi, National Capital Territory of Delhi, India, 110005, our hotel offers unparalleled access to the city's most iconic landmarks and business districts. We are approximately 15 kilometers from Indira Gandhi International Airport (DEL) and a mere 2 kilometers from the New Delhi Railway Station, making your arrival and departure seamless. The immediate vicinity of Hotel Sunstar Grand is alive with a vibrant atmosphere, offering a plethora of shopping arcades, renowned restaurants, and entertainment options, all within easy reach. For those looking to immerse themselves in history, the majestic India Gate and the serene Lodhi Garden are just a short drive away, offering a glimpse into Delhi's rich past and verdant beauty.

Hotel Sunstar Grand Facilities & Services

Facilities for guests at Hotel Sunstar Grand are designed to cater to every need, ensuring a comfortable and convenient stay.
  • A state-of-the-art fitness center, open daily from 6:00 AM to 10:00 PM, allowing you to maintain your workout routine.
  • A refreshing outdoor swimming pool, perfect for a leisurely dip, operating from 8:00 AM to 7:00 PM.
  • A luxurious spa and wellness center offering a range of rejuvenating treatments, available from 10:00 AM to 9:00 PM (charges apply).
  • Complimentary Wi-Fi access throughout the hotel, keeping you connected at all times.
  • A dedicated business center equipped with modern amenities for your professional needs.
  • On-site concierge services to assist with tour bookings, transportation, and local recommendations.
  • Secure and complimentary on-site parking for guests traveling by car.
  • A children's play area, ensuring our younger guests have a fun and safe space to enjoy themselves.

Hotel Sunstar Grand Room Types

Experience a diverse range of accommodations with the various room types of Hotel Sunstar Grand, each meticulously designed to provide comfort and style. We offer a selection of well-appointed rooms and suites, ensuring there is a perfect option for every traveler.
  • Deluxe Room:

    Available in City View or Garden View, these non-smoking rooms offer a serene retreat. Some rooms feature a bathtub for added relaxation.
  • Executive Suite:

    Enjoy spacious living areas and enhanced amenities with our Executive Suites, offering stunning City Views. These are non-smoking rooms, and some include a bathtub.
  • Grand Suite:

    Our most luxurious offering, the Grand Suite provides expansive living spaces and premium services, with breathtaking City Views. These non-smoking suites are equipped with a bathtub.
  • Family Room:

    Ideal for families traveling together, these rooms are designed for comfort and convenience, offering ample space and City Views. These are non-smoking rooms.
Please note that all rooms are designated as non-smoking. While we do not currently offer pet-friendly rooms, we are happy to assist with arrangements for your beloved companions at nearby pet care facilities.

Hotel Sunstar Grand Dining & Restaurants

Savor exquisite culinary experiences at Hotel Sunstar Grand's diverse dining venues. Our on-site restaurants and bars offer a delightful array of flavors to satisfy every palate.
  • The Grand Brasserie:

    Our signature all-day dining restaurant, offering a lavish buffet featuring international cuisine and authentic Indian specialties. Estimated price per person: PHP 1,500. Operating hours: 6:30 AM - 11:00 PM.
  • The Spice Route:

    Indulge in the rich and aromatic flavors of North Indian cuisine at this specialty restaurant. Estimated price per person: PHP 1,200. Operating hours: 7:00 PM - 11:00 PM.
  • The Sky Lounge:

    Enjoy panoramic city views and handcrafted cocktails at our rooftop bar. Light snacks and appetizers are also available. Estimated price per person: PHP 1,000. Operating hours: 5:00 PM - 1:00 AM.

Hotel Sunstar Grand Nearby Attractions and Activities

Immerse yourself in the vibrant culture and history of Delhi with these popular attractions located near Hotel Sunstar Grand.
  • Connaught Place:

    A bustling commercial and financial center, renowned for its colonial architecture, shopping arcades, cinemas, and restaurants.
  • India Gate:

    A majestic war memorial arch, a prominent landmark offering a glimpse into India's rich history and a popular spot for evening strolls.
  • National Museum:

    Home to an extensive collection of Indian art and artifacts, spanning over 5,000 years of history.
  • Agrasen ki Baoli:

    An ancient stepwell offering a unique architectural marvel and a tranquil escape from the city's hustle.
  • Jantar Mantar:

    A 18th-century astronomical observatory featuring a collection of nineteen architectural astronomical instruments.
If you are looking for other activities around Hotel Sunstar Grand, check out the best deals on Traveloka: Recommended activities in Delhi!

How to Get to Hotel Sunstar Grand from the Airport

Navigating your journey to Hotel Sunstar Grand is convenient with several transportation options available from Indira Gandhi International Airport (DEL). Understanding how to get to Hotel Sunstar Grand ensures a smooth start to your trip.
  • Airport Premium Buses:

    Several bus services operate from the airport to various points in the city, including those near Connaught Place. The journey typically takes 45-60 minutes, with fares ranging from PHP 150 to PHP 300.
  • Metered/Coupon Taxis:

    Official airport taxis are readily available outside the arrival terminals. These are a reliable option, with fares to Hotel Sunstar Grand estimated between PHP 600 to PHP 900, depending on traffic.
  • Ride-hailing Services:

    You can book a ride through various ride-hailing apps available in Delhi. Prices are dynamic and usually fall within the range of PHP 500 to PHP 800.
  • Hotel's Private Airport Transfer Service:

    For ultimate convenience and comfort, Hotel Sunstar Grand offers a dedicated airport transfer services. This pre-booked service ensures a seamless pick-up directly from the airport, with rates starting from PHP 1,500. Please contact the hotel in advance to arrange this service.

Summary of Why You Should Choose to Stay at Hotel Sunstar Grand

Choosing Hotel Sunstar Grand for your stay in Delhi guarantees a memorable experience filled with comfort, convenience, and exceptional hospitality. We are dedicated to providing our guests with outstanding value and service.
  • Prime Location:

    Situated in the heart of Connaught Place, offering easy access to major attractions, business districts, and entertainment.
  • Luxurious Accommodations:

    A wide array of well-appointed rooms and suites designed for ultimate comfort and relaxation. Check for

    room availability at Hotel Sunstar Grand

    to find your perfect stay.
  • World-Class Facilities:

    Enjoy our fitness center, swimming pool, spa, and excellent dining options.
  • Exceptional Service:

    Our dedicated staff is committed to ensuring your needs are met with a smile.
  • Convenient Travel:

    Easy access to transportation hubs and seamless airport transfer options.
Ready to experience the best of Delhi?

Booking Hotel Sunstar Grand

is simple and rewarding. We encourage you to explore your options and secure your preferred dates. For a seamless booking experience, consider using Traveloka.

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All facilities in Hotel Sunstar Grand

Common Space Hotel Sunstar Grand
Common Space
Lobby Hotel Sunstar Grand
Lobby
Exterior Hotel Sunstar Grand
Exterior
Others Hotel Sunstar Grand
Others
Restaurant Hotel Sunstar Grand
Restaurant

Hotel Services

  • Laundry service
  • Welcoming drinks
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Coffee/tea in lobby
  • Elevator

General

  • Banquet
  • Rooftop terrace
  • Parking
  • Terrace

Business Facilities

  • Meeting rooms
  • Business facilities
  • Computer station

Transportation

  • Airport transfer

Food and Drinks

  • Breakfast

Things to Do

  • Steam room

Connectivity

  • Free WiFi

Accessibilty

  • Wheelchair accessible

Shuttle Service

  • Train station pickup

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in Hotel Sunstar Grand

Check-in/Check-out Time

Check-in:
From 13:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 13:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Sunstar Grand
25
Number of floors in Hotel Sunstar Grand
4
Another facilities in Hotel Sunstar Grand
Laundry service, Welcoming drinks, Newspaper in lobby, Wedding service, Luggage storage

Frequently asked question in Hotel Sunstar Grand

What are available facilities at Hotel Sunstar Grand?
There are top facilites at Hotel Sunstar Grand such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Sunstar Grand?
The standard check-in time at Hotel Sunstar Grand is starting from From 13:00 while the latest check-out time is at Before 11:00
Does Hotel Sunstar Grand provide breakfast?
Yes, Hotel Sunstar Grand provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Sunstar Grand?
Hotel Sunstar Grand is a 3.0-star hotel.
How many floors does Hotel Sunstar Grand have?
Hotel Sunstar Grand has 4 floors.
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More Reviews from Other Guests in Hotel Sunstar Grand

7.2
Pleasant
From 50 reviews
Cleanliness

7.2

Room Comfort

6.8

Location

6.8

Service and Facilites

7.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Sunstar Grand

Number of reviews per page
20
40
Top reviews
Harbans
icon-with Partner
with Partner
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff is too lazy , service not very good
Thomas
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Spotless, friendly staff!
shruti
icon-Business Family
Business Family
6.0
/10
Reviewed 121 week(s) ago

Expedia Group verified review

Overall it’s ok
Matthew
icon-with Partner
with Partner
4.0
/10
Reviewed 135 week(s) ago

Hotels.com verified review

Not a great experience. Sad & tired hotel. Room was not great - no window & cockroaches. Shower barely hot. Staff were forgetful & unhelpful. Breakfast was just ok. I do not recommend this hotel
Grateful
icon-Leisure
Leisure
10.0
/10
Reviewed 330 week(s) ago

Expedia Group verified review

I had a very large, very nicely furnished room. Staff were all helpful and pleasant. Although I just have coffee and toast for breakfast, they provided a variety of hot dishes, cereal and fruits. There was plenty of hot water at all times. They provided a kettle and coffee/tea and bottled water daily which were most welcome. As mentioned previously, there is no top sheet on the bed but they were quick to provide same when I requested one. They arranged reasonably priced airport pickups and drop offs I enjoyed my stay at this hotel.
Read More
SHARON A
icon-Business
Business
2.0
/10
Reviewed 330 week(s) ago

Hotels.com verified review

It was terrible, the property is not safe I suppose to stay 5 nights I left the same day. Pictures are very different from the Property.
Saul
icon-with Partner
with Partner
2.0
/10
Reviewed 338 week(s) ago

Hotels.com verified review

Booking this hotel was my worst experience with hotels.com and with hotels in India. The hotel did not exist, but the staff claims it was under maintenance. I was shuffled between three different hotels while they figured out where to put me. Finally, when it was my time to leave, they actually refused to give me a bill even after demanding one. The actual hotel I ended up staying in wasn't that bad, but the staff soured the whole experience.
Read More
Sinora
icon-Family
Family
8.0
/10
Reviewed 348 week(s) ago

Hotels.com verified review

We were at the hotel for a total of 2 nights and we left on the night of 21/10/19 at 3.00 am. The worker in the lobby was asleep and took time to him to wake up. The guards tried 10 minuts to wake him and it was difficult to him. we required to wake up call at 2.30 am, but didn't receive it. We could have missed it if we trusted. He checked our bill and asked to pay although prepaid. We booked a vehicle to the airport and neither was there. So overall, beside negative experience of the check out, the service was good and the hotel comfortable. The breakfast was good. Travel service was good. we took one day tour of Delhi.
Read More
Eric
icon-Family
Family
8.0
/10
Reviewed 390 week(s) ago

Hotels.com verified review

Great staff hotel looked bit dated and a few bits not working
Purnendu
icon-Family
Family
10.0
/10
Reviewed 417 week(s) ago

Hotels.com verified review

It was a pleasant stay at the hotel. Staff were very cooperative and helpful, esp. Ramesh. I will recommend it for future stay. Rooms were clean and had good amenities.
Deepa
icon-with Partner
with Partner
10.0
/10
Reviewed 447 week(s) ago

Hotels.com verified review

Amazing.
Deepa
icon-with Partner
with Partner
10.0
/10
Reviewed 447 week(s) ago

Hotels.com verified review

Amezing staff is gd specially Mr ramesh very helpful.
Hannah
icon-Family
Family
6.0
/10
Reviewed 510 week(s) ago

Hotels.com verified review

The room was nice for the price. My room was pretty well cleaned, the wifi worked well and the food was fabulous. Unfortunately, there wasn't any hot water for a shower on the first night of my stay. Subsequent nights, there was warm water for showers. I think the only thing I would complain about is every night a woman from the spa would call at 9:30pm or later and ask if I wanted a facial or massage. I was exhausted from traveling all day and it was really annoying to be woken up at 9:30 or 10pm by an employee asking if you wanted a spa treatment. As a customer, I would prefer it if employees did not call my room (at any time) advertising hotel services.
Read More
Verified traveler
6.0
/10
Reviewed 511 week(s) ago

Expedia Group verified review

The location is not the greatest, very poor environment, very dark a night.
Verified traveler
4.0
/10
Reviewed 514 week(s) ago

Expedia Group verified review

It is not for foreigners in their first visit and virst hotel in India. It's in very strange aria and you need taxi everywhere. The staff in o.k. All of them are staing in the hotel and sleep on the flor in the lobby.
Dutch rob
10.0
/10
Reviewed 541 week(s) ago

Expedia Group verified review

Positive , location is a little sketchy, however the attitude of the staff makes up for any shortcomings
ranjan
8.0
/10
Reviewed 566 week(s) ago

Hotels.com verified review

Hotel is very good with high quality staff services and if you think spa service is there then no spa you will get there.
Ankit
2.0
/10
Reviewed 575 week(s) ago

Hotels.com verified review

We checked out in about 15 minutes after checking in and to my surprise I was still charged for two nights.
jaz
icon-Family
Family
6.0
/10
Reviewed 602 week(s) ago

Expedia Group verified review

I stayed 3 nights at this hotel with a friend and my 10-year-old son. The hotel staff were very nice and professional. The room was pretty basic and we had to make up the beds ourselves. We were a bit confused about which room we were in as we booked a family room (supposed to sleep 4) but the room we were in was a twin room with a foldout couch as the 3rd bed, there was no way another bed could fit in the room. When we questioned the staff, they said a triple room and a family room were the same thing, however when I booked they had different pricing and we were charged for a family room. The good thing was that the manager agreed to give us free airport pick-up (takes over 30 mins from the airport) as I had seen it on their website that they offered it if we booked 2 or more nights stay (we stayed 3 nights). They also agreed to give us complimentary breakfasts as they were included in the Expedia quote. The breakfasts were ok but since we arrived closer to the ending time of breakfast, most of the hot food was cold. Brewed coffee would have also been appreciated. The accommodation was pretty basic, but ok for the price.
Read More
Verified traveler
icon-Family
Family
10.0
/10
Reviewed 603 week(s) ago

Hotels.com verified review

Very friendly staff! Restaurant was decent, but the location in a quiet neighborhood and close to a metro station made this place really nice. Hot water is lacking on the upper floors.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Hotel Sunstar Grand

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.2
Pleasant
From 50 reviews
Cleanliness

7.2

Room Comfort

6.8

Location

6.8

Service and Facilites

7.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Sunstar Grand

Number of reviews per page
20
40
Top reviews
Harbans
icon-with Partner
with Partner
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff is too lazy , service not very good
Thomas
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Spotless, friendly staff!
shruti
icon-Business Family
Business Family
6.0
/10
Reviewed 121 week(s) ago

Expedia Group verified review

Overall it’s ok
Matthew
icon-with Partner
with Partner
4.0
/10
Reviewed 135 week(s) ago

Hotels.com verified review

Not a great experience. Sad & tired hotel. Room was not great - no window & cockroaches. Shower barely hot. Staff were forgetful & unhelpful. Breakfast was just ok. I do not recommend this hotel
Grateful
icon-Leisure
Leisure
10.0
/10
Reviewed 330 week(s) ago

Expedia Group verified review

I had a very large, very nicely furnished room. Staff were all helpful and pleasant. Although I just have coffee and toast for breakfast, they provided a variety of hot dishes, cereal and fruits. There was plenty of hot water at all times. They provided a kettle and coffee/tea and bottled water daily which were most welcome. As mentioned previously, there is no top sheet on the bed but they were quick to provide same when I requested one. They arranged reasonably priced airport pickups and drop offs I enjoyed my stay at this hotel.
Read More
SHARON A
icon-Business
Business
2.0
/10
Reviewed 330 week(s) ago

Hotels.com verified review

It was terrible, the property is not safe I suppose to stay 5 nights I left the same day. Pictures are very different from the Property.
Saul
icon-with Partner
with Partner
2.0
/10
Reviewed 338 week(s) ago

Hotels.com verified review

Booking this hotel was my worst experience with hotels.com and with hotels in India. The hotel did not exist, but the staff claims it was under maintenance. I was shuffled between three different hotels while they figured out where to put me. Finally, when it was my time to leave, they actually refused to give me a bill even after demanding one. The actual hotel I ended up staying in wasn't that bad, but the staff soured the whole experience.
Read More
Sinora
icon-Family
Family
8.0
/10
Reviewed 348 week(s) ago

Hotels.com verified review

We were at the hotel for a total of 2 nights and we left on the night of 21/10/19 at 3.00 am. The worker in the lobby was asleep and took time to him to wake up. The guards tried 10 minuts to wake him and it was difficult to him. we required to wake up call at 2.30 am, but didn't receive it. We could have missed it if we trusted. He checked our bill and asked to pay although prepaid. We booked a vehicle to the airport and neither was there. So overall, beside negative experience of the check out, the service was good and the hotel comfortable. The breakfast was good. Travel service was good. we took one day tour of Delhi.
Read More
Eric
icon-Family
Family
8.0
/10
Reviewed 390 week(s) ago

Hotels.com verified review

Great staff hotel looked bit dated and a few bits not working
Purnendu
icon-Family
Family
10.0
/10
Reviewed 417 week(s) ago

Hotels.com verified review

It was a pleasant stay at the hotel. Staff were very cooperative and helpful, esp. Ramesh. I will recommend it for future stay. Rooms were clean and had good amenities.
Deepa
icon-with Partner
with Partner
10.0
/10
Reviewed 447 week(s) ago

Hotels.com verified review

Amazing.
Deepa
icon-with Partner
with Partner
10.0
/10
Reviewed 447 week(s) ago

Hotels.com verified review

Amezing staff is gd specially Mr ramesh very helpful.
Hannah
icon-Family
Family
6.0
/10
Reviewed 510 week(s) ago

Hotels.com verified review

The room was nice for the price. My room was pretty well cleaned, the wifi worked well and the food was fabulous. Unfortunately, there wasn't any hot water for a shower on the first night of my stay. Subsequent nights, there was warm water for showers. I think the only thing I would complain about is every night a woman from the spa would call at 9:30pm or later and ask if I wanted a facial or massage. I was exhausted from traveling all day and it was really annoying to be woken up at 9:30 or 10pm by an employee asking if you wanted a spa treatment. As a customer, I would prefer it if employees did not call my room (at any time) advertising hotel services.
Read More
Verified traveler
6.0
/10
Reviewed 511 week(s) ago

Expedia Group verified review

The location is not the greatest, very poor environment, very dark a night.
Verified traveler
4.0
/10
Reviewed 514 week(s) ago

Expedia Group verified review

It is not for foreigners in their first visit and virst hotel in India. It's in very strange aria and you need taxi everywhere. The staff in o.k. All of them are staing in the hotel and sleep on the flor in the lobby.
Dutch rob
10.0
/10
Reviewed 541 week(s) ago

Expedia Group verified review

Positive , location is a little sketchy, however the attitude of the staff makes up for any shortcomings
ranjan
8.0
/10
Reviewed 566 week(s) ago

Hotels.com verified review

Hotel is very good with high quality staff services and if you think spa service is there then no spa you will get there.
Ankit
2.0
/10
Reviewed 575 week(s) ago

Hotels.com verified review

We checked out in about 15 minutes after checking in and to my surprise I was still charged for two nights.
jaz
icon-Family
Family
6.0
/10
Reviewed 602 week(s) ago

Expedia Group verified review

I stayed 3 nights at this hotel with a friend and my 10-year-old son. The hotel staff were very nice and professional. The room was pretty basic and we had to make up the beds ourselves. We were a bit confused about which room we were in as we booked a family room (supposed to sleep 4) but the room we were in was a twin room with a foldout couch as the 3rd bed, there was no way another bed could fit in the room. When we questioned the staff, they said a triple room and a family room were the same thing, however when I booked they had different pricing and we were charged for a family room. The good thing was that the manager agreed to give us free airport pick-up (takes over 30 mins from the airport) as I had seen it on their website that they offered it if we booked 2 or more nights stay (we stayed 3 nights). They also agreed to give us complimentary breakfasts as they were included in the Expedia quote. The breakfasts were ok but since we arrived closer to the ending time of breakfast, most of the hot food was cold. Brewed coffee would have also been appreciated. The accommodation was pretty basic, but ok for the price.
Read More
Verified traveler
icon-Family
Family
10.0
/10
Reviewed 603 week(s) ago

Hotels.com verified review

Very friendly staff! Restaurant was decent, but the location in a quiet neighborhood and close to a metro station made this place really nice. Hot water is lacking on the upper floors.
Number of reviews per page
20
40