The Grand New Delhi

The hotel needs an update. Breakfast and staff is great.

Excellent stay

They put me in the wing where repair works for water leaks was going on, which was inconvenient

Good breakfast and friendly staff.

I stayed for an evening meal. I had the à la carte menu and had mango vegetarian curry. It was excellent. The gardens were splendid and I spent some time watching the green parrots flying around. It was a pleasure. I cannot fill this hotel. It was quite expensive but I expect this is to be expected for the quality and being in New Delhi it was about half an hour ride from the airport.

Nice hotel close to the international airport. There is a nice lawn and swimming pool at the rear. No noise once you enter the hotel complex. Breakfast has wide range of choices and staff service is great.

Very clean

Clean room. Good food.

Disappointing. I am sat in the cafe waiting to go to the airport. I have been ill for the duration of my trip and only made breakfast today out of four days. I just asked a waiter for a small bottle of water so I could take my medication. He told me they don't keep it in the café. I said I got one earlier from reception. He told me to go and get it from there, it is just 50 yards away, it would not have been too much effort but when you are unwell it is.

Great experience.

Amazing hotel and staff

Rooms are bit jaded and toilet flush was giving problem

I recently stayed at your New Delhi property and I wanted to share my experience, as I honestly feel the price I paid was not justified for a 5-star hotel. To start with, the room itself was decent and comfortable, but it did not meet the standards expected from a premium property. The overall cleanliness could have been much better, and there was an unpleasant smell that made the room feel less fresh than it should. Additionally, while I understand the building is older, I believe it can still be operated and maintained to a higher standard, especially considering the brand reputation and pricing. The most frustrating part of my stay was during checkout. I tried calling the front desk continuously for about 30 minutes, but no one answered. Eventually, I stepped out to ask for assistance and met one of the room cleaners. I requested help with my luggage and was told, “Okay sir,” but no one came. After waiting another 20 minutes, I went out again and asked the same person. Once again, I was told to wait, but after an additional 15 minutes, I still received no support. At that point, I had no choice but to go all the way down to the lobby myself to request help. It seemed like there was a communication gap, and during this time the phone service also appeared to not be working properly, which made the situation worse. Overall, this experience did not reflect the level of service I expected from a 5-star property, especially at the rate I paid. To make this right, I request comp

Beautiful property and wonderful staff!

The room Bathrooms need maintenance and a thorough cleaning. Our room had a musty smell. Elevators are slow. The location and breakfast are the only reasons I choose this hotel.

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The property and the grounds are beautiful, and the staff are very courteous. There are some niggling issues, such unreliable wifi and dated fixtures that need updating.

Phone prompts r too small More and more rules

I had a great stay at this hotel in Delhi. The location is excellent, with easy access to key landmarks in South Delhi as well as the airport. A mall is conveniently nearby, which makes things even easier for food, shopping, and quick errands. The staff were friendly, professional, and welcoming throughout my stay. Both the breakfast and in-room dining were very good, with good quality and variety. As someone visiting from abroad, I found the hotel safe, comfortable, and well managed, which really matters when you’re in a new city. I would highly recommend it, especially for business travelers, but it’s a solid choice for leisure stays as well.

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