How many rooms are available at Amaris Hotel Citra Raya - Tangerang?

Amaris Hotel Citra Raya - Tangerang has 100 rooms in total.

Does Amaris Hotel Citra Raya - Tangerang provide parking?

Yes, Amaris Hotel Citra Raya - Tangerang provides parking. Please confirm details directly with the hotel.

What do past guests say about Amaris Hotel Citra Raya - Tangerang?

Amaris Hotel Citra Raya - Tangerang is well-known for its Cleanliness, Location, Room Comfort, as reviewed by verified Traveloka guests.

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Amaris Hotel Citra Raya - Tangerang

Name: Amaris Hotel Citra Raya - Tangerang
Address: Perumahan Citra Raya Blok KA 01 Kav. No.2 Kawasan Comercial Life Style, Tangerang - Banten., Cikupa, Tangerang, Banten, Indonesia, 15710, Perumahan Citra Raya Blok KA 01 Kav. No.2 Kawasan Comercial Life Style, Tangerang - Banten., Banten, 15710, Indonesia
Rating: 8.3

Hotels

8.3

/10

Very Good

2,681 reviews

What Guests Say About Their Stay

Staff Friendliness (56)

Accessibility (46)

Surroundings (40)

Ambiance (40)

E***c

8.5

/ 10

strategic location close to everywhere

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G***i

10.0

/ 10

very good service, clean rooms and easy access. highly recommended for families to vacation together.

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rinto i.

9.4

/ 10

The best choice around Tigaraksa / Cikupa, budget hotel, clean.

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muhammad a. k.

8.5

/ 10

Good, friendly, good, clean and eket everywhere delicious.

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felix santoso

9.7

/ 10

This hotel is very pleasant, very friendly service even remembers me every time I stay. It's really happy when it comes to being greeted by your name

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In the Area

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Perumahan Citra Raya Blok KA 01 Kav. No.2 Kawasan Comercial Life Style, Tangerang - Banten., Cikupa, Tangerang, Banten, Indonesia, 15710

Main Facilities

Restaurant

24-Hour Front Desk

Elevator

WiFi

Amaris Hotel Citra Raya - Tangerang is a hotel in a good neighborhood, which is located at Cikupa. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around Amaris Hotel Citra Raya - Tangerang

Perumahan Citra Raya Blok KA 01 Kav. No.2 Kawasan Comercial Life Style, Tangerang - Banten., Cikupa, Tangerang, Banten, Indonesia, 15710

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Lobby Amaris Hotel Citra Raya - Tangerang

Lobby 2 Amaris Hotel Citra Raya - Tangerang

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Amaris Hotel Citra Raya - Tangerang Rates per Night

Planning a trip and searching for the best hotel rates? Finding the perfect accommodation at Amaris Hotel Citra Raya - Tangerang is easy. You'll find competitive hotel prices and great hotel promotion deals. Amaris Hotel Citra Raya - Tangerang room rates start from - before tax per night, which becomes - after including taxes. However, remember that hotel prices can fluctuate depending on the room type, the time of year, and even the day of the week. Expect to pay a bit more during peak seasons or on weekends. Ready to find the best Amaris Hotel Citra Raya - Tangerang hotel rates?

Amaris Hotel Citra Raya - Tangerang Location & Address

Wondering about the Amaris Hotel Citra Raya - Tangerang hotel address and location? Amaris Hotel Citra Raya - Tangerang is located at Perumahan Citra Raya Blok KA 01 Kav. No.2 Kawasan Comercial Life Style, Tangerang - Banten., Cikupa, Tangerang, Banten, Indonesia, 15710. It's situated in the heart of Tangerang, known for its vibrant culture and convenient access to local attractions. The hotel is approximately 30 km from the city center.

How to go to Amaris Hotel Citra Raya - Tangerang from Airport

Need to know how to get from the airport to Amaris Hotel Citra Raya - Tangerang? Getting to the hotel from Soekarno-Hatta International Airport (CGK) is straightforward. Here are your options for hotel transfer from airport to hotel:

Taxi (most direct): Taxis are readily available at the airport. This is the fastest option, taking approximately 45 minutes to an hour, depending on traffic.
Ride Hailing (convenient): Services like Traveloka offer ride-hailing options, providing a pre-booked, comfortable ride directly to the hotel.
Airport Shuttle (affordable): Some airport shuttles offer services to Tangerang. This is a more budget-friendly option, but it may take longer due to multiple stops.

Tips: For the most convenient route, consider booking a ride-hailing service through Traveloka for a hassle-free transfer.

Amaris Hotel Citra Raya - Tangerang Reviews & Summary

Want to know what others think about Amaris Hotel Citra Raya - Tangerang? Hotel reviews often highlight the hotel's excellent service and comfortable accommodations. Guests frequently praise the hotel's convenient location and the friendly staff. A standout feature is the hotel's commitment to providing a pleasant stay for all guests.

Here's a quick review: "I loved my stay at Amaris Hotel Citra Raya - Tangerang! The rooms were clean, the staff was incredibly helpful, and the location was perfect for exploring Tangerang. I'll definitely be back!"

Amaris Hotel Citra Raya - Tangerang Room Types Available

Curious about the different hotel room types at Amaris Hotel Citra Raya - Tangerang? The hotel offers a variety of room categories to suit different needs. Here's a look at the hotel bedroom types available:

Standard Room: Comfortable and well-equipped, perfect for solo travelers or couples.
Deluxe Room: Offers more space and often includes additional amenities.
Family Room: Designed to accommodate families, with extra beds or connecting rooms.

Please note that smoking/non-smoking preferences are usually available, and while the hotel may not have bathtubs, they provide modern bathroom facilities. The hotel is not pet-friendly.

Hotel Facilities in Amaris Hotel Citra Raya - Tangerang

What amenities does Amaris Hotel Citra Raya - Tangerang offer? The hotel provides a range of hotel facilities to ensure a comfortable and enjoyable stay. Here's a list of what you can expect:

24-hour front desk
Free Wi-Fi in all areas
Restaurant
Meeting rooms

Hotel Buffet or Restaurant/Cafe in Amaris Hotel Citra Raya - Tangerang

Looking for dining options at Amaris Hotel Citra Raya - Tangerang? The hotel features a restaurant where you can enjoy a variety of dishes. Here's what you can expect:

Restaurant: Serves a selection of Indonesian and international cuisine.

Amaris Hotel Citra Raya - Tangerang Airport pickups and How to Book

Does Amaris Hotel Citra Raya - Tangerang offer airport shuttle services? The hotel does not offer airport pick-up services. However, ride-hailing services are readily available at the airport for easy transfer.

Nearby MRT Station & Bus Stops

Need to know about public transport near Amaris Hotel Citra Raya - Tangerang? While Tangerang doesn't have an MRT system, there are bus stops nearby. Here's what you should know:

Bus Stops: Several bus stops are located within walking distance of the hotel.

Nearby Attractions for Family / Kid Friendly

Planning some fun activities near Amaris Hotel Citra Raya - Tangerang? There are plenty of nearby activities and places to visit for families. Here are some suggestions:

Taman Wisata Alam Mangrove Angke Kapuk: A beautiful mangrove forest, perfect for a nature walk. (Approximately 20 km, Entry Fee: ₱200)
Scientia Square Park: A recreational park with various activities for kids. (Approximately 10 km, Entry Fee: Free)
BSD Xtreme Park: For those seeking adventure, this park offers various extreme sports activities. (Approximately 15 km, Entry Fee: Varies)
Ocean Park BSD City: A water park for a fun day out. (Approximately 15 km, Entry Fee: ₱150)
The Breeze BSD City: An outdoor lifestyle center with shops, restaurants, and entertainment. (Approximately 15 km, Entry Fee: Free)

Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near Amaris Hotel Citra Raya - Tangerang (Tangerang)

Looking for nearby dining options? Here are some great places to eat near Amaris Hotel Citra Raya - Tangerang:

Cafes/Restaurants:
Warung Nasi Ampera: A popular spot for Sundanese cuisine.
Sate Khas Senayan: Known for its delicious satay.
Local Street Food:
Nasi Uduk: Coconut rice with various side dishes.
Soto Betawi: A rich and flavorful beef soup.
Gado-Gado: Indonesian salad with peanut sauce.
Mie Ayam: Chicken noodle soup.
Es Teh Manis: Sweet iced tea, a local favorite.

Shopping places near Amaris Hotel Citra Raya - Tangerang (Tangerang)

Need to do some shopping near Amaris Hotel Citra Raya - Tangerang? Here are some shopping places in or near Tangerang:

Summarecon Mall Serpong: A large mall with a wide variety of shops and restaurants.
AEON Mall BSD City: A modern mall with a Japanese department store and various retail outlets.
Living World Alam Sutera: A lifestyle mall with a mix of retail, dining, and entertainment options.

Other Places to Stay Near Amaris Hotel Citra Raya - Tangerang

Looking for other accommodation options near Amaris Hotel Citra Raya - Tangerang? Here are some hotels in the area:

Luxury Hotels (5-6 stars):
None available in the immediate vicinity.
Four-Star Hotels:
Atria Hotel Gading Serpong
Lorin Hotel Serpong
Three-Star Hotels:
Hotel Santika Premiere Bintaro
Amaris Hotel Serpong
JHL Solitaire Gading Serpong

For 5-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

Ready to book your stay? Check hotel availability and make your hotel reservations through Traveloka for a seamless room booking experience.

All facilities in Amaris Hotel Citra Raya - Tangerang

Functional Hall

Lobby

CleanAccommodation

Exterior

Bedroom

Public Facilities

Coffee/tea in lobby
Elevator
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

Hotel Services

Doorman
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Mobile
Multilingual staff
Newspaper in lobby

Nearby Facilities

ATM/Banking
Beauty salon
Gift shop
Grocery
Hair salon
Shops
Supermarket

General

AC
Ballroom
Fireplace in lobby
Heater
Non-smoking room
Smoking area

Food and Drinks

Restaurant with AC
Breakfast
Buffet breakfast
Breakfast (surcharge)

In-room Facilities

Cable TV
Desk
Shower
TV

Transportation

Area shuttle with surcharge

Connectivity

Free WiFi

Accommodation Policy & General Information in Amaris Hotel Citra Raya - Tangerang

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Additional Policy

Complimentary breakfast is provided for children aged 8 years and below when accompanied by a paying adult. Children above 8 years old will be charged at the regular adult breakfast rate.

General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Amaris Hotel Citra Raya - Tangerang	100
Number of floors in Amaris Hotel Citra Raya - Tangerang	8
Another facilities in Amaris Hotel Citra Raya - Tangerang	Coffee/tea in lobby, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service

Frequently asked question in Amaris Hotel Citra Raya - Tangerang

What are available facilities at Amaris Hotel Citra Raya - Tangerang?

There are top facilites at Amaris Hotel Citra Raya - Tangerang such as AC, Restaurant, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Amaris Hotel Citra Raya - Tangerang?

The standard check-in time at Amaris Hotel Citra Raya - Tangerang is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Amaris Hotel Citra Raya - Tangerang provide breakfast?

Yes, Amaris Hotel Citra Raya - Tangerang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Amaris Hotel Citra Raya - Tangerang?

Amaris Hotel Citra Raya - Tangerang is a 2.0-star hotel.

How many floors does Amaris Hotel Citra Raya - Tangerang have?

Amaris Hotel Citra Raya - Tangerang has 8 floors.

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More Reviews from Other Guests in Amaris Hotel Citra Raya - Tangerang

Overall Ratings & Reviews Amaris Hotel Citra Raya - Tangerang

Traveloka (2,681)

8.3

Very Good

From 2,681 reviews

Provided by travelers on

Cleanliness

8.4

Room Comfort

8.3

Meal

8.2

Location

8.4

Service and Facilites

8.3

People often mention about Amaris Hotel Citra Raya - Tangerang

All

Staff Friendliness (33)

Ambiance (28)

Bathroom (27)

Surroundings (26)

Accessibility (26)

Bedroom (25)

Taste (25)

Hotel Area (23)

Variety (19)

Distance to City Center (18)

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Traveler Reviews Amaris Hotel Citra Raya - Tangerang

Number of reviews per page

Customer reviews

A***i

Business

10.0

/10

Reviewed 1 day(s) ago

NICE NICE NICE NICE NICE NICE NICE NICE NICE NICE NICE NICE NICE

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Accommodation's Reply

02 Dec 2025

Dear Valued Guest, Thank you for taking the time to write us a positive review of the Amaris Citra Raya Tangerang. It is a great honor and we are so grateful for your excellent rating for our hotel's services and facilities. As friendly service is our top priority in serving all our guests, we cordially invite you and your family to experience the precious experience at the Amaris Citra Raya again. Wishing you and your family good health and prosperity. Sincerely, Willy Arthit Hotel Manager

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R***a

10.0

/10

Reviewed 7 day(s) ago

Awesome, the staff are really friendly

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Accommodation's Reply

02 Dec 2025

Dear Valued Guest, Thank you for taking the time to write us a positive review of the Amaris Citra Raya Tangerang. It is a great honor and we are so grateful for your excellent rating for our hotel's services and facilities. As friendly service is our top priority in serving all our guests, we sincerely invite you and your family to experience the precious experience at the Amaris Citra Raya again. May you and your family be blessed with good health and freedom from illness. Sincerely, Willy Arthit Hotel Manager

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A***i

10.0

/10

Reviewed 3 week(s) ago

NICE NICE NICE NICE NICE NICE NICE NICE

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Accommodation's Reply

18 Nov 2025

Dear Valued Guest, Warmest regards, Amaris Citra Raya Tangerang Thank you for taking the time to write us a positive review. It is our great pride, honor and appreciation to receive such a good rating for our hotel's services and facilities. Friendly service is our top priority and we strive to provide it with a smile and humility. We invite you and your family to experience another precious experience at Amaris Citra Raya. Wishing you and your family good health and prosperity. Best regards, Willy Arthit Hotel Manager

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S***a

8.5

/10

Reviewed 4 week(s) ago

Overall service is optimal, neat, clean.

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Accommodation's Reply

18 Nov 2025

Dear Valued Guest, Warmest regards, Amaris Citra Raya Tangerang Thank you for taking the time to write us a positive review. It is our great honor, privilege and gratitude to receive such a positive rating for our hotel's services and facilities. Friendly service is our top priority in serving all our guests. With a smile and humility, we cordially invite you and your family to experience another precious experience at Amaris Citra Raya. Wishing you and your family good health and prosperity. Sincerely, Willy Arthit Hotel Manager

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E***c

8.5

/10

Reviewed 6 week(s) ago

strategic location close to everywhere

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Accommodation's Reply

28 Oct 2025

Dear Valued Guest, Amaris Citralaya Tangerang would like to extend our warmest wishes to you. Thank you for your positive review of Amaris Citralaya Tangerang. We are honored and grateful for it. We always value our friendly and attentive service and we look forward to welcoming you and your family back to Amaris Citralaya Tangerang again. We sincerely hope that you will have an enjoyable stay at Amaris Citralaya Tangerang again. Wishing you and your family good health. Thank you! Willie Arthit Hotel Manager

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I***h

10.0

/10

Reviewed 6 week(s) ago

The breakfast is delicious, the variety of dishes is quite large, the surrounding environment is comfortable and the staff are friendly, the bathroom is clean, the bed is comfortable and clean too.

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Accommodation's Reply

28 Oct 2025

Dear Valued Guest, We would like to extend our warmest regards to Amaris Citra Raya Tangerang. Thank you for taking the time to write us a positive review. It is truly an honor and a privilege to receive such a positive review about our hotel’s services and facilities. As friendly service is our top priority in serving all our guests, we cordially invite you and your family to experience another precious experience at Amaris Citra Raya. Wishing you good health and your beloved family. Sincerely, Willy Arthit Hotel Manager

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Rizkoni

8.8

/10

Reviewed 6 week(s) ago

A hotel with a lot of Chinese and LC

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Accommodation's Reply

24 Oct 2025

Dear Mr. Rizzoni, Warmest regards, Amaris Citra Raya Tangerang Thank you for taking the time to rate Amaris Citra Raya Tangerang. We are honored, proud and grateful to receive your kind comments on our services and facilities. As hospitality is our highest priority, we invite you and your family to experience another enriching experience at Amaris Citra Raya. May you always be healthy and happy. Sincerely, Willy Arthit Hotel Manager

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A***k

Leisure

10.0

/10

Reviewed 6 week(s) ago

The hotel staff are friendly and when needed, they come immediately.

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Accommodation's Reply

24 Oct 2025

Dear Valued Guest, We would like to extend our warmest regards to Amaris Citra Raya Tangerang. Thank you for taking the time to write us a positive review. It is truly an honor and a privilege to receive such a positive review about our hotel’s services and facilities. As friendly service is our top priority in serving all our guests, we cordially invite you and your family to experience the precious experience at Amaris Citra Raya again. May you and your family be blessed with good health and freedom from illness. Sincerely, Willy Arthit Hotel Manager

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n***a

Transit

10.0

/10

Reviewed 7 week(s) ago

Comfortable, close to PPI Curug, friendly staff.

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Accommodation's Reply

20 Oct 2025

Dear Valued Guest, Thank you for taking the time to write us a positive review of the Amaris Citra Raya Tangerang. It is a great honor and we are so grateful for your excellent rating for our hotel's services and facilities. As friendly service is our top priority in serving all our guests, we sincerely invite you and your family to experience the precious experience at the Amaris Citra Raya again. May you and your family be blessed with good health and freedom from illness. Sincerely, Willy Arthit Hotel Manager

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t***g

10.0

/10

Reviewed 7 week(s) ago

The hotel staff is very friendly

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Accommodation's Reply

17 Oct 2025

Dear Valued Guest, Thank you for taking the time to write us a positive review of the Amaris Citra Raya Tangerang. It is a great honor and we are so grateful for your excellent rating for our hotel's services and facilities. As friendly service is our top priority in serving all our guests, we sincerely invite you and your family to experience the precious experience at the Amaris Citra Raya again. May you and your family be blessed with good health and freedom from illness. Sincerely, Willy Arthit Hotel Manager

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Verified Traveler

10.0

/10

Reviewed 8 week(s) ago

The service is pleasant, the room is clean and tidy.

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Accommodation's Reply

09 Oct 2025

Dear Sir/Madam, Warm greetings from Amaris Hotel Citra Raya Tangerang. Thank you for taking the time to give a positive review to Amaris Hotel Citra Raya Tangerang. It is a pride, honor, and high appreciation for us to receive such excellent reviews from you for the service at our hotel and its facilities. Because hospitality is our priority in serving our guests, with a smile and humility we again invite you and your family to come visit and experience another valuable experience at Amaris Hotel Citra Raya. Best wishes for your health and beloved family. Best regards,. Willy Aditya. Hotel Manager

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y***a

10.0

/10

Reviewed 8 week(s) ago

Thank you, very satisfying service from Hotel Amaris Citra Raya

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Accommodation's Reply

09 Oct 2025

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Veni A.

8.8

/10

Reviewed 10 week(s) ago

The hotel staff was friendly, very helpful during the check-in process.

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Accommodation's Reply

06 Oct 2025

Dear Mrs. Veni A. Warm greetings from Amaris Hotel Citra Raya Tangerang. Thank you for taking the time to give a positive review to Amaris Hotel Citra Raya Tangerang. It is a pride, honor, and high appreciation for us to receive such a good review from you for the service at our hotel and its facilities. Because hospitality is our priority in serving guests, with a smile and humility we again invite you and your family to come visit and experience another valuable experience at Amaris Hotel Citra Raya. Best wishes for your health and beloved family. Best regards,. Willy Aditya. Hotel Manager

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Zefanya A.

Business

10.0

/10

Reviewed 12 week(s) ago

Cheap price for a hotel of its class, with really good rooms and breakfast.

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Accommodation's Reply

09 Sep 2025

Dear Mr./Mrs. Zefanya A. Warm greetings from Amaris Hotel Citra Raya Tangerang. Thank you for taking the time to give a positive rating to Amaris Hotel Citra Raya Tangerang. It is a pride, honor, and high appreciation for us to receive such excellent ratings and reviews from you for the service at our hotel and its facilities. Because hospitality is our priority in serving guests, with a smile and humility we again invite you and your family to come visit and experience another valuable experience at Amaris Hotel Citra Raya. Best wishes for your health and your beloved family. Best regards,. Willy Aditya. Hotel Manager

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a***f

9.7

/10

Reviewed 13 week(s) ago

The best, the best for the surroundings

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Accommodation's Reply

09 Sep 2025

Dear Sir/Madam, Warm greetings from Amaris Hotel Citra Raya Tangerang. Thank you for taking the time to give a positive rating to Amaris Hotel Citra Raya Tangerang. It is a pride, honor, and high appreciation for us to receive such excellent ratings and reviews from you for the service at our hotel and its facilities. Because hospitality is our priority in serving guests, with a smile and humility we again invite you and your family to come visit and experience another valuable experience at Amaris Hotel Citra Raya. Best wishes for your health and beloved family. Best regards,. Willy Aditya. Hotel Manager

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Nur A.

8.5

/10

Reviewed 13 week(s) ago

It was annoying, suddenly at 4 am someone I didn't know forced their way into my room, claiming to be in the wrong room, obviously I had already locked all the doors from the inside.

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Accommodation's Reply

09 Sep 2025

Dear Mrs. Nur A. Warm greetings from Amaris Hotel Citra Raya - Tangerang. Thank you for taking the time to review Amaris Hotel Citra Raya Tangerang. It is a great honor, pride, and appreciation for us to receive your review of the hotel's services and facilities. We apologize for the inconvenience caused during your stay. I have asked the team for an explanation and will review this matter together. We humbly invite you to stay at Amaris Hotel Citra Raya again, of course with a very memorable experience. Best wishes to you and your family. Best regards,. Willy Aditya. Hotel Manager

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Ekoh f.

8.5

/10

Reviewed 15 week(s) ago

Just ok for the price. Clean and comfortable

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Accommodation's Reply

24 Aug 2025

Dear Mr. Ekoh F. Warm greetings from Amaris Hotel Citra Raya Tangerang. Thank you for taking the time to give a positive review to Amaris Hotel Citra Raya Tangerang. It is a pride, honor, and high appreciation for us to receive such a good rating from you for the service at our hotel and its facilities. Because hospitality is our priority in serving guests, with a smile and humility we again invite you and your family to come visit and experience another valuable experience at Amaris Hotel Citra Raya. Best wishes for your health and your beloved family. Best regards,. Willy Aditya. Hotel Manager

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M***d

Business

8.5

/10

Reviewed 16 week(s) ago

The hotel is quite good, the staff are friendly, it is clean, the location is quite strategic.

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Accommodation's Reply

24 Aug 2025

Dear Mr. M*d. Warm greetings from Amaris Hotel Citra Raya Tangerang. Thank you for taking the time to give a positive review to Amaris Hotel Citra Raya Tangerang. It is a pride, honor, and high appreciation for us to receive such a good rating from you for the service at our hotel and its facilities. Because hospitality is our priority in serving guests, with a smile and humility we again invite you and your family to come visit and experience another valuable experience at Amaris Hotel Citra Raya. Best wishes for your health and your beloved family. Best regards,. Willy Aditya. Hotel Manager

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A***s

5.4

/10

Reviewed 16 week(s) ago

Traveloka misled me. It filtered the nearest location and said it was 2 km away, but in reality it was very far. It took 1.5 hours to drive there and was very expensive. The hotel's customer service was unfriendly and unclear. It was not helpful at all.

1 people find it helpful

Accommodation's Reply

24 Aug 2025

Dear Sir/Madam, Warm greetings from Amaris Hotel Citra Raya Tangerang.... We apologize in advance for any inconvenience you experienced. We will immediately evaluate this with the Amaris Hotel Citra Raya team and ensure that our service continues to improve. We appreciate your feedback and humbly invite you and your family to stay again to provide an even more memorable experience. Best wishes to you and your beloved family. Best regards, Willy Aditya Hotel Manager

Sangki W.

5.0

/10

Reviewed 18 week(s) ago

An unpleasant experience on Saturday (July 26, 2025) afternoon at the Amaris Hotel Citra Raya. That afternoon, my wife and I checked in to stay at the Amaris Hotel Citra Raya. I rested for about an hour, as our bodies needed rest. Because our house was being renovated, we decided to stay there in the hope of comfort. However, we were startled by the loud sound of a fire alarm (siren). This made us panic and startled. My wife was scared. I immediately checked outside the room. However, there was no sign of panic or any warning of any incident. I assumed the fire alarm or siren problem was resolved, and an hour later I tried to rest and relax. That afternoon, I took a shower, but then we were surprised by the power going out in the room twice, without any notification from the hotel staff. Finally, we decided to pack up and leave the hotel, without continuing our stay at the hotel because we were worried about a similar incident that night. When we asked the hotel staff about the incident, The female officer only apologized without explaining the standard operating procedures (SOP) for the two incidents. We ask management to develop a proper SOP so that we, as consumers, are not disadvantaged by your unprofessional behavior. Thank you. SANGKI WAHYUDIN

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2 people find it helpful

Accommodation's Reply

24 Aug 2025

Dear Mr. Sangki, Warm greetings from Amaris Hotel Citra Raya Tangerang. We apologize in advance for any inconvenience you may have experienced. We will immediately evaluate this matter with the Amaris Hotel Citra Raya team and ensure that the service provided is even better. We appreciate your feedback and humbly invite you and your family to stay again to provide a more memorable experience. Best wishes to you and your beloved family. Best regards, Willy Aditya, Hotel Manager

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Exterior 4 Amaris Hotel Citra Raya - Tangerang

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.