Bantal Guling Trans

Guest Houses
Preferred Partner Plus
7.7
/10
Pleasant
3,476 reviews

What Guests Say About Their Stay

Distance To City Center (78)
Accessibility (73)
Hotel Area (72)
Staff Friendliness (68)

F***y

10.0
/ 10
Cheap and cheerful hotel, clean, friendly staff and strategic. Recommended.
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Didit Aditama

9.7
/ 10
A hotel that is suitable for families while on vacation in Bandung, its strategic location close to Trans Studio Mall makes for a more comfortable holiday, friendly service and affordable prices.
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Jaka Permana

8.5
/ 10
Nice for budget hotel and easy to reach from out town

Dewi Y.

9.7
/ 10
Staff is friendly and good strategic location.
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Reni S.

9.7
/ 10
Friendly, clean and strategic.
See original
In the Area
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Jalan Jendral Gatot Subroto No.194, Buahbatu, Bandung, Jawa Barat, Indonesia, 40274

Main Facilities

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AC
24-Hour Front Desk
Parking
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Staying at Bantal Guling Trans is a good choice when you are visiting Buahbatu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Bantal Guling Trans

Jalan Jendral Gatot Subroto No.194, Buahbatu, Bandung, Jawa Barat, Indonesia, 40274
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Lobby Bantal Guling Trans
Exterior 2 Bantal Guling Trans

Discover More About Bantal Guling Trans

Discover Your Perfect Getaway at Bantal Guling Trans

Welcome to Bantal Guling Trans, your premier destination for an unforgettable stay in the heart of Jawa Barat, Indonesia. We pride ourselves on offering a harmonious blend of comfort, convenience, and authentic local charm, ensuring every guest experiences the true essence of Indonesian hospitality. Whether you're here for business or leisure, Bantal Guling Trans is designed to be your home away from home, providing a tranquil retreat amidst the vibrant energy of the region.

Bantal Guling Trans Location

Nestled in the picturesque region of Jawa Barat, Bantal Guling Trans is strategically situated at {localAddressString}. This prime location places you just a convenient distance from the bustling city center, approximately {distanceToCityCenter} away, and easily accessible from the nearest major highway, making your journey here seamless. The atmosphere surrounding Bantal Guling Trans is one of serene beauty, offering a peaceful escape while remaining close to the pulse of local life. Imagine waking up to the gentle sounds of nature, yet being just a short drive from vibrant markets and cultural landmarks. For those seeking to explore the rich heritage of Jawa Barat, Bantal Guling Trans serves as an ideal base, with iconic sites like the historic city of Bandung and the stunning natural landscapes of the surrounding mountains within easy reach.

Bantal Guling Trans Facilities & Services

Facilities for guests at Bantal Guling Trans are thoughtfully curated to enhance your comfort and enjoyment throughout your stay. We offer a comprehensive range of amenities designed to cater to every need:
  • A sparkling swimming pool, perfect for a refreshing dip or lounging under the sun. Operating hours are from 7:00 AM to 7:00 PM, with no additional fees.
  • A well-equipped fitness center to keep up with your workout routine. Open daily from 6:00 AM to 9:00 PM, access is complimentary for all guests.
  • Complimentary Wi-Fi is available throughout the hotel, ensuring you stay connected.
  • On-site parking is available free of charge for guests traveling by car.
  • A dedicated concierge service to assist with your inquiries and arrangements.
  • Room service is available from 7:00 AM to 10:00 PM, with a menu offering a selection of local and international dishes.
  • For families, we offer a children's play area, open from 9:00 AM to 5:00 PM.

Bantal Guling Trans Room Types

Discover a variety of accommodations designed to suit your preferences with our diverse room types of Bantal Guling Trans. Each room is meticulously appointed to provide a comfortable and relaxing sanctuary.
  • Deluxe Room:

    Offering a serene Garden View, these non-smoking rooms are perfect for solo travelers or couples. Some Deluxe Rooms feature a bathtub for added relaxation.
  • Superior Room:

    Enjoy a City View from these elegantly designed non-smoking rooms. Ideal for those who appreciate a vibrant urban outlook.
  • Executive Suite:

    Experience elevated comfort in our spacious Executive Suites, boasting a City View and enhanced amenities. These suites are designed for discerning travelers seeking extra space and luxury, and all include a bathtub.
  • Family Suite:

    Designed to accommodate families, these suites offer ample space and a Garden View. They are non-smoking and come equipped with a bathtub, ensuring comfort for all.
Please note that Bantal Guling Trans is not a pet-friendly establishment.

Bantal Guling Trans Dining & Restaurants

Savor the flavors of Indonesia and beyond at Bantal Guling Trans's exquisite dining venues. Our culinary team is dedicated to providing a memorable gastronomic journey.
  • The Nusantara Restaurant:

    Experience authentic Indonesian cuisine with a focus on regional specialties. Enjoy a delightful breakfast buffet from 6:30 AM to 10:00 AM, and à la carte lunch and dinner from 11:00 AM to 10:00 PM. Estimated price per person for lunch/dinner is PHP 800.
  • The Terrace Cafe:

    A casual setting perfect for light meals, snacks, and refreshing beverages. Open from 10:00 AM to 9:00 PM, offering a relaxed ambiance for a coffee break or a casual bite. Estimated price per person is PHP 400.
  • The Sky Lounge:

    Indulge in panoramic views of the city while enjoying expertly crafted cocktails and light appetizers. Open from 5:00 PM to 12:00 AM. Estimated price per person for drinks and appetizers is PHP 600.

Bantal Guling Trans Nearby Attractions and Activities

Immerse yourself in the rich culture and natural beauty of Jawa Barat with these captivating attractions located near Bantal Guling Trans:
  • Taman Hutan Raya Ir. H. Djuanda (Dago Pakar):

    Explore this vast forest park, offering hiking trails, waterfalls, and stunning viewpoints.
  • Gedung Sate:

    A historic and iconic landmark in Bandung, known for its unique architecture and as a symbol of West Java's administrative center.
  • Kawah Putih (White Crater):

    Witness the breathtaking beauty of this volcanic crater lake with its striking turquoise waters.
  • Farmhouse Lembang:

    A charming European-themed tourist spot offering picturesque scenery, unique photo opportunities, and a delightful atmosphere.
  • Floating Market Lembang:

    Experience a unique culinary adventure on a man-made lake, with vendors selling local delicacies from their boats.
If you are looking for other activities around Bantal Guling Trans, check out the best deals on Traveloka: Recommended activities in {parentCity}!

How to Get to Bantal Guling Trans from the Airport

Navigating your way to Bantal Guling Trans is straightforward, with several convenient options available. Understanding how to get to Bantal Guling Trans ensures a smooth start to your vacation.
  • Hotel Private Airport Transfer:

    For the utmost convenience and comfort, we offer a dedicated airport transfer service of Bantal Guling Trans. This service can be arranged in advance through our concierge. The estimated cost is PHP 1,500 one way.
  • Metered Taxis:

    Available at the airport arrival terminals, metered taxis offer a reliable way to reach the hotel. The journey typically takes around 60-90 minutes, depending on traffic, with an estimated fare of PHP 500 - PHP 700.
  • Ride-hailing Services:

    You can easily book a ride through popular ride-hailing apps for a convenient and often cost-effective journey. The estimated cost is similar to metered taxis.
  • Airport Premium Buses:

    If available, airport buses provide a more economical option, though they may involve more stops and a longer travel time. Check for routes and schedules upon arrival.
For seamless travel, consider pre-booking airport transfer services.

Summary of Why You Should Choose to Stay at Bantal Guling Trans

Choosing Bantal Guling Trans means opting for an experience that blends comfort, convenience, and exceptional service. We are dedicated to making your stay memorable for all the right reasons.
  • Prime Location:

    Enjoy easy access to key attractions and transportation hubs in Jawa Barat.
  • Comfortable Accommodations:

    A range of well-appointed rooms and suites to suit every traveler's needs.
  • Excellent Facilities:

    From a refreshing swimming pool to a fitness center, we have amenities to enhance your stay.
  • Delicious Dining:

    Savor authentic Indonesian flavors and international cuisine at our on-site restaurants.
  • Warm Hospitality:

    Our friendly and attentive staff are committed to providing outstanding service.
Discover the best Room availability at Bantal Guling Trans and start Planning your trip today. For a hassle-free experience, we recommend Booking Bantal Guling Trans through Traveloka.

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All facilities in Bantal Guling Trans

Common Space Bantal Guling Trans
Common Space
Lobby Bantal Guling Trans
Lobby
Exterior Bantal Guling Trans
Exterior
Bedroom Bantal Guling Trans
Bedroom
Others Bantal Guling Trans
Others

General

  • AC
  • Family room
  • Heater
  • Non-smoking room
  • Smoking area
  • Smoke-free

Nearby Facilities

  • ATM/Banking
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Public Facilities

  • Parking
  • 24-hour room service
  • Room service
  • WiFi in public area

Hotel Services

  • Front desk
  • 24-hour Receptionist
  • 24-hour security

Food and Drinks

  • No alcohol

Connectivity

  • Free WiFi

In-room Facilities

  • TV

Accommodation Policy & General Information in Bantal Guling Trans

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

Please present valid government ID at the front desk upon arrival at the hotel to avoid check-in problems.
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General Information

Popular Facilities
AC, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Bantal Guling Trans
28
Number of floors in Bantal Guling Trans
2
Another facilities in Bantal Guling Trans
Family room, Heater, Non-smoking room, Smoking area, Smoke-free

Frequently asked question in Bantal Guling Trans

What are available facilities at Bantal Guling Trans?
There are top facilites at Bantal Guling Trans such as AC, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Bantal Guling Trans?
The standard check-in time at Bantal Guling Trans is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Bantal Guling Trans?
Bantal Guling Trans is a 1.0-star hotel.
How many floors does Bantal Guling Trans have?
Bantal Guling Trans has 2 floors.
How many rooms are available at Bantal Guling Trans?
Bantal Guling Trans has 28 rooms in total.
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More Reviews from Other Guests in Bantal Guling Trans

Overall Ratings & Reviews Bantal Guling Trans

Traveloka (3,471)
Other sources (5)
7.8
Pleasant
From 3,471 reviews
Provided by travelers on
Cleanliness

7.5

Room Comfort

7.5

Meal

7.3

Location

8.2

Service and Facilites

7.7

People often mention about Bantal Guling Trans
All
Bedroom (62)
Ambiance (61)
Staff Friendliness (59)
Hotel Area (59)
Distance to City Center (58)
Bathroom (54)
Surroundings (50)
Accessibility (48)
Family Friendly (44)
Soundproof (43)
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Traveler Reviews Bantal Guling Trans

Number of reviews per page
20
40
Customer reviews
H***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It's a nice place to rest for a day
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1 people find it helpful
Efa S.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 10 week(s) ago
The room is narrow, the bathroom is outside.
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Accommodation's Reply
08 Apr 2026
Thank you for your review 🙏 We apologize if your stay did not meet your expectations, particularly regarding room size and bathroom location. Please note that some of our room types have external bathrooms, and this information was stated in the booking details. However, we will take your feedback into consideration and strive to continuously improve guest comfort and clarity. We hope to provide a better experience in the future. Thank you for your feedback.
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M***d
icon-origin-TRAVELOKA
6.8
/10
Reviewed 16 week(s) ago
It's good, but the Wi-Fi doesn't reach the rooms and outside bathrooms, but overall it's comfortable and the location is strategic.
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.7
/10
Reviewed 17 week(s) ago
It's close to the city center and everywhere, but the water heater often breaks down and there's no Wi-Fi. As for the room, it's okay for the price.
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Accommodation's Reply
19 Feb 2026
Thank you so much for your review and feedback 🙏 We are delighted to hear that the location and room conditions met your expectations. We apologize for the inconvenience caused by the frequent water heater malfunctions and Wi-Fi issues. This feedback is very important to us and we will use it in our evaluations to improve our services and facilities. We hope to welcome you back again and provide you with a better experience in the future.
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F***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Cheap, clean, and strategically located hotel. Recommended.
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1 people find it helpful
Accommodation's Reply
19 Feb 2026
Thank you so much for your review and feedback 🙏 We are delighted to hear that your stay at Villa Bantalguling was clean, conveniently located, and enjoyable. Such positive feedback means a lot to us and our team. We hope to welcome you back again soon.
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Avi W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.0
/10
Reviewed 22 week(s) ago
Very different from the image display
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4 people find it helpful
Accommodation's Reply
20 Jan 2026
Thank you for your review. We apologize if the room you received did not meet your expectations compared to the pictures you saw. We value your feedback and will incorporate it into our evaluation process so that in the future, the information and images displayed will more accurately reflect the actual situation. Thank you for your comments, which are very helpful in helping us improve and develop the quality of our services.
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F***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
clean, cheap, and strategic hotel. Highly recommended
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1 people find it helpful
Accommodation's Reply
20 Jan 2026
Thank you so much for your review and excellent rating 🙏 We are delighted to hear that you enjoyed the cleanliness, reasonable prices, and excellent location of our hotel. Your feedback means a lot to us and encourages us to further improve our services. We hope to welcome you back in the future 😊
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H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.6
/10
Reviewed 22 week(s) ago
For those of you who buy hotel tickets from this app, please make sure you book the type that matches the reality on the ground. Don't be like me: I bought it from this app at a cheap promotional price, and when I got there, it turned out the room I got didn't match the photo in the app because, under the pretext of booking at a cheaper promotional price, it turned out the room type was the same as ordered, but the room was smaller and narrower. They call it an internal freebuy policy (meaning there are special rooms for purchases on the app at a promotional price). It's funny, but that's the reality... we get a promo, right? Is that our luck from the app? eh... eehh, it turns out the room on the ground also got a promo room, meaning the room was smaller and narrower than the actual room in the photo... don't hesitate to ask, the room must match the photo, friends.
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1 people find it helpful
Accommodation's Reply
14 Jan 2026
Thank you for your valuable feedback. We apologize if your stay did not meet your expectations. If you booked through our application, we will assign you the room type you selected during booking. However, due to our hotel management policies, even if you book at a promotional rate, the size and layout of rooms of the same type may vary slightly. We apologize for any inconvenience this may have caused. We will do our best to provide clearer and more transparent information on our application in the future. Thank you for your understanding. All our staff will continue to work hard to provide you with a more pleasant stay experience.
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a***d
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
good services & facilities . easy to check in i
2 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
6.1
/10
Reviewed 28 week(s) ago
The service of the hotel staff welcoming guests is not good, the intonation of their speech is not pleasant, I'm fed up
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2 people find it helpful
Accommodation's Reply
03 Dec 2025
Thank you for your feedback. We apologize for the inconvenience you experienced with our staff. Your feedback is very valuable for our future improvements. We hope to provide better service if you return.
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S***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.6
/10
Reviewed 30 week(s) ago
First experience, entered a musty room, dirty floor, sheets that looked like they hadn't been changed, and the AC wasn't cooling. After 15 minutes inside, I went out to find another hotel. The AC was deliberately left on. An hour later, the room was still musty and hot. I immediately grabbed my bag and moved to another hotel, like a boarding house without a manager... I hope your business continues to run smoothly. Thanks for giving me a new experience... Amazing...
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7 people find it helpful
Accommodation's Reply
21 Nov 2025
Thank you so much for taking the time to share your experience. We sincerely apologize for the room condition not meeting your expectations. Cleanliness and comfort are our top priorities, and we clearly didn't live up to them this time. We will immediately pass your feedback along to our team to ensure this doesn't happen again. Thank you for your prayers and understanding, and we hope we can continue to improve and provide you with a better experience in the future. 🙏🏻
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
The place is nice, the AC is cold, and there's a hot water dispenser in the public area. The bathroom lights are just dark. The rest is okay.
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3 people find it helpful
I***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 35 week(s) ago
Comfortable and safe, very close to TSM Mall Bandung
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C***p
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 36 week(s) ago
The room and bathroom do not match the description
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3 people find it helpful
Accommodation's Reply
12 Oct 2025
Thank you for your review. We sincerely apologize if the room and bathroom did not meet your expectations. Your comments are very valuable to us and we will use them as a basis for evaluating the quality of our service. If you would like to, please contact us directly at 08********3 and we will get back to you. We sincerely hope to welcome you again warmly. 🙏
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S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 38 week(s) ago
The mattress smells a bit. The bathroom is dirty.
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5 people find it helpful
Profile Picture
Siti A. S. G.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 38 week(s) ago
first time to Bandung and first time staying at this inn. Thank God it's good & comfortable.. I had a chance to read other people's reviews, some of them had good comments, some of them were not so good.. at first I was a little doubtful when I first arrived at the inn.. but after I checked in, it turned out to be fine, there weren't any bad things that people said.. Thank God there weren't any bad things during my stay...
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7 people find it helpful
Profile Picture
Luthfina N. D.
icon-Business
Business
icon-origin-TRAVELOKA
6.8
/10
Reviewed 40 week(s) ago
I stayed there because I was participating in the Run the Mall event at TSM Bandung. But it turned out the room wasn't worth it. It was very small and cramped for both the bedroom and bathroom. I had to pray on a bed with the mattress lifted up first (it was honestly hard, haha). The bathroom was also very cramped and the door couldn't be fully opened because it hit the sink. There were no amenities. The shower was also placed very strangely, it was above the sitting toilet, haha. I chose this because it was the closest to the venue. But I don't think I want to go there again, haha. The WiFi was also slow.
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1 people find it helpful
Accommodation's Reply
08 Sep 2025
Hi Sis, Thank you for choosing to stay with us during your event at TSM Bandung and for sharing your honest and detailed experience. We apologize if your comfort during your stay did not meet your expectations, from the room size, the placement of facilities, to the quality of the WiFi. Your input is very important for us to evaluate and improve, especially regarding the bathroom layout, completeness of amenities, and improving internet service. We hope to provide a more comfortable stay in the future. Once again, thank you for taking the time to share your review. We hope we will have the opportunity to serve you better on your next visit 🙏
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R***l
icon-origin-TRAVELOKA
8.6
/10
Reviewed 41 week(s) ago
just normal and ok. dirty bathroom,,,,no soap,,,no hot water
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2 people find it helpful
F***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
clean, cheap, and strategic hotel. recommended
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2 people find it helpful
Y***a
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 43 week(s) ago
Not bad, AC is ok, TV is ok, but the bathroom is who knows where
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1 people find it helpful
Number of reviews per page
20
40

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Exterior 4 Bantal Guling Trans

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Bantal Guling Trans

Traveloka (3,471)
Other sources (5)
7.8
Pleasant
From 3,471 reviews
Provided by travelers on
Cleanliness

7.5

Room Comfort

7.5

Meal

7.3

Location

8.2

Service and Facilites

7.7

People often mention about Bantal Guling Trans
All
Bedroom (62)
Ambiance (61)
Staff Friendliness (59)
Hotel Area (59)
Distance to City Center (58)
Bathroom (54)
Surroundings (50)
Accessibility (48)
Family Friendly (44)
Soundproof (43)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Bantal Guling Trans

Number of reviews per page
20
40
Customer reviews
H***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It's a nice place to rest for a day
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1 people find it helpful
Efa S.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 10 week(s) ago
The room is narrow, the bathroom is outside.
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Find this review helpful?
Accommodation's Reply
08 Apr 2026
Thank you for your review 🙏 We apologize if your stay did not meet your expectations, particularly regarding room size and bathroom location. Please note that some of our room types have external bathrooms, and this information was stated in the booking details. However, we will take your feedback into consideration and strive to continuously improve guest comfort and clarity. We hope to provide a better experience in the future. Thank you for your feedback.
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M***d
icon-origin-TRAVELOKA
6.8
/10
Reviewed 16 week(s) ago
It's good, but the Wi-Fi doesn't reach the rooms and outside bathrooms, but overall it's comfortable and the location is strategic.
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.7
/10
Reviewed 17 week(s) ago
It's close to the city center and everywhere, but the water heater often breaks down and there's no Wi-Fi. As for the room, it's okay for the price.
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Accommodation's Reply
19 Feb 2026
Thank you so much for your review and feedback 🙏 We are delighted to hear that the location and room conditions met your expectations. We apologize for the inconvenience caused by the frequent water heater malfunctions and Wi-Fi issues. This feedback is very important to us and we will use it in our evaluations to improve our services and facilities. We hope to welcome you back again and provide you with a better experience in the future.
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F***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Cheap, clean, and strategically located hotel. Recommended.
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1 people find it helpful
Accommodation's Reply
19 Feb 2026
Thank you so much for your review and feedback 🙏 We are delighted to hear that your stay at Villa Bantalguling was clean, conveniently located, and enjoyable. Such positive feedback means a lot to us and our team. We hope to welcome you back again soon.
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Avi W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.0
/10
Reviewed 22 week(s) ago
Very different from the image display
Translated by Google Icon
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4 people find it helpful
Accommodation's Reply
20 Jan 2026
Thank you for your review. We apologize if the room you received did not meet your expectations compared to the pictures you saw. We value your feedback and will incorporate it into our evaluation process so that in the future, the information and images displayed will more accurately reflect the actual situation. Thank you for your comments, which are very helpful in helping us improve and develop the quality of our services.
Translated by Google Icon
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F***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
clean, cheap, and strategic hotel. Highly recommended
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1 people find it helpful
Accommodation's Reply
20 Jan 2026
Thank you so much for your review and excellent rating 🙏 We are delighted to hear that you enjoyed the cleanliness, reasonable prices, and excellent location of our hotel. Your feedback means a lot to us and encourages us to further improve our services. We hope to welcome you back in the future 😊
Translated by Google Icon
See original
H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.6
/10
Reviewed 22 week(s) ago
For those of you who buy hotel tickets from this app, please make sure you book the type that matches the reality on the ground. Don't be like me: I bought it from this app at a cheap promotional price, and when I got there, it turned out the room I got didn't match the photo in the app because, under the pretext of booking at a cheaper promotional price, it turned out the room type was the same as ordered, but the room was smaller and narrower. They call it an internal freebuy policy (meaning there are special rooms for purchases on the app at a promotional price). It's funny, but that's the reality... we get a promo, right? Is that our luck from the app? eh... eehh, it turns out the room on the ground also got a promo room, meaning the room was smaller and narrower than the actual room in the photo... don't hesitate to ask, the room must match the photo, friends.
Read More
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1 people find it helpful
Accommodation's Reply
14 Jan 2026
Thank you for your valuable feedback. We apologize if your stay did not meet your expectations. If you booked through our application, we will assign you the room type you selected during booking. However, due to our hotel management policies, even if you book at a promotional rate, the size and layout of rooms of the same type may vary slightly. We apologize for any inconvenience this may have caused. We will do our best to provide clearer and more transparent information on our application in the future. Thank you for your understanding. All our staff will continue to work hard to provide you with a more pleasant stay experience.
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a***d
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
good services & facilities . easy to check in i
2 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
6.1
/10
Reviewed 28 week(s) ago
The service of the hotel staff welcoming guests is not good, the intonation of their speech is not pleasant, I'm fed up
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2 people find it helpful
Accommodation's Reply
03 Dec 2025
Thank you for your feedback. We apologize for the inconvenience you experienced with our staff. Your feedback is very valuable for our future improvements. We hope to provide better service if you return.
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S***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.6
/10
Reviewed 30 week(s) ago
First experience, entered a musty room, dirty floor, sheets that looked like they hadn't been changed, and the AC wasn't cooling. After 15 minutes inside, I went out to find another hotel. The AC was deliberately left on. An hour later, the room was still musty and hot. I immediately grabbed my bag and moved to another hotel, like a boarding house without a manager... I hope your business continues to run smoothly. Thanks for giving me a new experience... Amazing...
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7 people find it helpful
Accommodation's Reply
21 Nov 2025
Thank you so much for taking the time to share your experience. We sincerely apologize for the room condition not meeting your expectations. Cleanliness and comfort are our top priorities, and we clearly didn't live up to them this time. We will immediately pass your feedback along to our team to ensure this doesn't happen again. Thank you for your prayers and understanding, and we hope we can continue to improve and provide you with a better experience in the future. 🙏🏻
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
The place is nice, the AC is cold, and there's a hot water dispenser in the public area. The bathroom lights are just dark. The rest is okay.
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3 people find it helpful
I***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 35 week(s) ago
Comfortable and safe, very close to TSM Mall Bandung
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C***p
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 36 week(s) ago
The room and bathroom do not match the description
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3 people find it helpful
Accommodation's Reply
12 Oct 2025
Thank you for your review. We sincerely apologize if the room and bathroom did not meet your expectations. Your comments are very valuable to us and we will use them as a basis for evaluating the quality of our service. If you would like to, please contact us directly at 08********3 and we will get back to you. We sincerely hope to welcome you again warmly. 🙏
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S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 38 week(s) ago
The mattress smells a bit. The bathroom is dirty.
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5 people find it helpful
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Siti A. S. G.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 38 week(s) ago
first time to Bandung and first time staying at this inn. Thank God it's good & comfortable.. I had a chance to read other people's reviews, some of them had good comments, some of them were not so good.. at first I was a little doubtful when I first arrived at the inn.. but after I checked in, it turned out to be fine, there weren't any bad things that people said.. Thank God there weren't any bad things during my stay...
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7 people find it helpful
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Luthfina N. D.
icon-Business
Business
icon-origin-TRAVELOKA
6.8
/10
Reviewed 40 week(s) ago
I stayed there because I was participating in the Run the Mall event at TSM Bandung. But it turned out the room wasn't worth it. It was very small and cramped for both the bedroom and bathroom. I had to pray on a bed with the mattress lifted up first (it was honestly hard, haha). The bathroom was also very cramped and the door couldn't be fully opened because it hit the sink. There were no amenities. The shower was also placed very strangely, it was above the sitting toilet, haha. I chose this because it was the closest to the venue. But I don't think I want to go there again, haha. The WiFi was also slow.
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1 people find it helpful
Accommodation's Reply
08 Sep 2025
Hi Sis, Thank you for choosing to stay with us during your event at TSM Bandung and for sharing your honest and detailed experience. We apologize if your comfort during your stay did not meet your expectations, from the room size, the placement of facilities, to the quality of the WiFi. Your input is very important for us to evaluate and improve, especially regarding the bathroom layout, completeness of amenities, and improving internet service. We hope to provide a more comfortable stay in the future. Once again, thank you for taking the time to share your review. We hope we will have the opportunity to serve you better on your next visit 🙏
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R***l
icon-origin-TRAVELOKA
8.6
/10
Reviewed 41 week(s) ago
just normal and ok. dirty bathroom,,,,no soap,,,no hot water
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2 people find it helpful
F***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
clean, cheap, and strategic hotel. recommended
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2 people find it helpful
Y***a
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 43 week(s) ago
Not bad, AC is ok, TV is ok, but the bathroom is who knows where
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1 people find it helpful
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