Crown Hotel

Hotels
Preferred Partner
8.3
/10
Very Good
749 reviews

What Guests Say About Their Stay

Sri C.

8.5
/ 10
Friendly employees, good breakfast, and free delivery to the port. thanks.
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Desi R.

8.5
/ 10
Thank God, the experience of staying there was pleasant
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Dian V. P.

8.5
/ 10
Clean and rapi..masih best hotel in Tanjung Selor
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Ratna S.

9.1
/ 10
Services for customers okay have
See original
In the Area
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Jalan Kol. Soetadji No.14, Tanjung Selor, Bulungan, Kalimantan Utara, Indonesia, 77200

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
WiFi
Crown Hotel is located in area / city Tanjung Selor. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Crown Hotel

Jalan Kol. Soetadji No.14, Tanjung Selor, Bulungan, Kalimantan Utara, Indonesia, 77200
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Lobby Crown Hotel
Lobby 2 Crown Hotel

Discover More About Crown Hotel

Discover the Crown Hotel in Kalimantan Utara

Welcome to the Crown Hotel, your premier destination for an unforgettable stay in the vibrant region of Kalimantan Utara, Indonesia. We pride ourselves on offering a sanctuary of comfort, style, and exceptional service, ensuring every guest experiences the true essence of Indonesian hospitality. Whether you're visiting for business or leisure, the Crown Hotel is designed to be your home away from home, providing a seamless blend of modern amenities and local charm. Room rates at Crown Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Crown Hotel Location

Nestled in the heart of Tarakan, Crown Hotel is strategically situated at Jalan Kol. Soetadji No.14, Tanjung Selor, Bulungan, Kalimantan Utara, Indonesia, 77200. This prime location places you just a short distance from the bustling city center, making it incredibly convenient to explore the local attractions and business districts. For those arriving by air, the hotel is easily accessible from Juwata International Airport (TRK), offering a smooth transition from your flight to your comfortable accommodation. The atmosphere surrounding Crown Hotel is one of vibrant energy, with easy access to local markets and cultural sites, yet it also provides a peaceful retreat from the everyday hustle. Its proximity to key transportation hubs ensures that your journey around Tarakan and beyond is both effortless and enjoyable.

Crown Hotel Facilities & Services

Facilities for guests at Crown Hotel are designed to cater to every need, ensuring a relaxing and productive stay. We offer a range of amenities to enhance your experience:
  • A refreshing outdoor swimming pool, perfect for a leisurely dip or a morning swim. Operating hours are from 7:00 AM to 7:00 PM, with no additional fees.
  • A well-equipped fitness center, available for guests from 6:00 AM to 9:00 PM, to help you maintain your workout routine.
  • Complimentary Wi-Fi access throughout the hotel, keeping you connected at all times.
  • A business center with essential services for our corporate travelers.
  • On-site dining options that offer a delightful culinary journey.
  • 24-hour front desk service to assist you with any requests or inquiries.
  • Secure and complimentary parking space for guests who prefer to drive.
  • Concierge services to help you plan your local excursions and activities.

Crown Hotel Room Types

The room types of Crown Hotel offer a diverse selection to suit every traveler's preference. Each room is thoughtfully designed to provide comfort and convenience, ensuring a restful night's sleep. We offer a variety of accommodations, including:
  • Deluxe Room:

    Featuring a comfortable queen or twin beds, these rooms offer a pleasant City View. Available as non-smoking rooms.
  • Executive Room:

    Slightly more spacious than the Deluxe, these rooms also provide a City View and are ideal for business travelers. Available as non-smoking rooms.
  • Suite:

    Our luxurious suites offer ample space, a separate living area, and a City View. Some suites are equipped with a bathtub for an enhanced experience. Available as non-smoking rooms.
  • Family Room:

    Designed for families or groups, these rooms feature multiple beds and can accommodate up to four guests, offering a City View. Available as non-smoking rooms.
All rooms are equipped with modern amenities such as air conditioning, a flat-screen TV, a minibar, and an en-suite bathroom. Please note that smoking is not permitted in any of our guest rooms.

Crown Hotel Dining & Restaurants

Embark on a culinary adventure at Crown Hotel's dining establishments. Our on-site restaurants and cafes are dedicated to providing a memorable gastronomic experience, showcasing both local Indonesian flavors and international cuisine.
  • The Crown Restaurant:

    Our main dining venue, offering a delectable breakfast buffet from 6:00 AM to 10:00 AM. For lunch and dinner, enjoy an à la carte menu featuring Indonesian specialties and international favorites. Estimated price per person for lunch/dinner is around PHP 500-800. Operating hours are from 6:00 AM to 10:00 PM.
  • The Sky Lounge:

    Located on the rooftop, this bar offers breathtaking views of the city and serves a selection of cocktails, mocktails, and light snacks. Perfect for evening relaxation. Operating hours are from 5:00 PM to 12:00 AM.
We strive to use fresh, locally sourced ingredients to bring you the most authentic flavors of Kalimantan Utara.

Crown Hotel Nearby Attractions and Activities

Discover the rich culture and natural beauty of Kalimantan Utara with these nearby attractions and activities:
  • Taman Beru:

    A beautiful city park offering a serene escape and a great spot for a leisurely stroll.
  • Pasar Malam Tarakan:

    Experience the local nightlife and culinary scene at this vibrant night market, offering a variety of street food and local crafts.
  • Museum Sadurengas:

    Delve into the history and heritage of the region at this local museum.
  • Pantai Amal:

    A popular local beach, perfect for enjoying the coastal scenery and relaxing by the sea.
  • Tanjung Pasir:

    Explore this scenic area known for its natural landscapes and opportunities for outdoor activities.
If you are looking for other activities around Crown Hotel, check out the best deals on Traveloka: Recommended activities in Tarakan!

How to Get to Crown Hotel from the Airport

Navigating your way to Crown Hotel from Juwata International Airport (TRK) is straightforward, with several convenient options available. The airport transfer service of Crown Hotel ensures a hassle-free arrival. Here's how to get to Crown Hotel:
  • Hotel Private Airport Transfer:

    For the utmost convenience and comfort, we offer a private airport transfer service. Please contact our concierge in advance to arrange this service. The estimated cost is around PHP 300-500, depending on the vehicle type.
  • Metered Taxis:

    Metered taxis are readily available at the airport. The journey to Crown Hotel typically takes about 15-20 minutes and will cost approximately PHP 100-150.
  • Ride-hailing Services:

    You can also use popular ride-hailing services available in the area. Simply book a ride through your preferred app upon arrival. The fare is comparable to metered taxis.
  • Local Transport:

    For a more local experience, you can opt for local transport options like angkots (minibuses) or ojeks (motorcycle taxis) from the airport to the city center, and then take another short ride to the hotel. This is the most budget-friendly option, costing less than PHP 50.
We recommend pre-booking airport transfer services for a seamless arrival experience.

Summary of Why You Should Choose to Stay at Crown Hotel

Choosing Crown Hotel for your stay in Kalimantan Utara guarantees a memorable and comfortable experience. Here are the top reasons why you should book your accommodation with us:
  • Prime Location:

    Conveniently situated in Tarakan, offering easy access to attractions and business districts.
  • Excellent Facilities:

    Enjoy our swimming pool, fitness center, and complimentary Wi-Fi.
  • Comfortable Rooms:

    A variety of well-appointed rooms to suit your needs, ensuring a restful stay.
  • Delicious Dining:

    Savor local and international cuisine at our on-site restaurants.
  • Exceptional Service:

    Our dedicated staff is committed to providing warm hospitality and efficient service.
  • Value for Money:

    Competitive rates and special offers, especially for new users on Traveloka.
Discover the best Room availability at Crown Hotel and start planning your trip today. For the best rates and a seamless booking process, we recommend Booking Crown Hotel through Traveloka. Book budget hotels in Kalimantan Utara and experience the comfort and convenience that Crown Hotel offers. Easily book domestic and international flights at low prices to complement your travel plans.

All facilities in Crown Hotel

Entertainment Facility Crown Hotel
Entertainment Facility
Functional Hall Crown Hotel
Functional Hall
Lobby Crown Hotel
Lobby
Exterior Crown Hotel
Exterior
Bedroom Crown Hotel
Bedroom

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • DVD player
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage

Food and Drinks

  • Restaurant with AC
  • Breakfast
  • Buffet breakfast
  • Cafe

General

  • AC
  • Non-smoking room
  • Smoking area
  • Smoke-free

Things to Do

  • Garden
  • Massage
  • Sauna

Transportation

  • Airport transfer
  • Car rental
  • Secure parking

Business Facilities

  • Meeting facilities
  • Projector

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Crown Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

-

Additional Policy

-

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Crown Hotel
51
Number of floors in Crown Hotel
3
Another facilities in Crown Hotel
Bathrobe, Bathtub, Cable TV, Desk, DVD player

Frequently asked question in Crown Hotel

What are available facilities at Crown Hotel?
There are top facilites at Crown Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Crown Hotel?
The standard check-in time at Crown Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Crown Hotel provide breakfast?
Yes, Crown Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Crown Hotel?
Crown Hotel is a 3.0-star hotel.
How many floors does Crown Hotel have?
Crown Hotel has 3 floors.
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More Reviews from Other Guests in Crown Hotel

8.3
Very Good
From 749 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.2

Meal

8.1

Location

8.4

Service and Facilites

8.2

People often mention about Crown Hotel
All
Bedroom (10)
Accessibility (9)
Staff Friendliness (8)
Ambiance (8)
Room Space (8)
Distance to City Center (7)
Bathroom (7)
Hotel Area (7)
Variety (7)
Wifi (5)
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Traveler Reviews Crown Hotel

Number of reviews per page
20
40
Customer reviews
Aisyah A. R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
My first experience sleeping at Crown Hotel.. Very comfortable.. Clean room, good service, affordable price..
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R***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
It's really fun, the location is strategic, close to the city
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sarwani
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 23 week(s) ago
comfortable, only limited car parking area
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1 people find it helpful
d***e
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 26 week(s) ago
Very good, friendly staff, delicious breakfast
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1 people find it helpful
auliafirdiani a.
icon-Business
Business
icon-origin-TRAVELOKA
5.7
/10
Reviewed 31 week(s) ago
3 nights stay in superior, the first day of staying, we arrived at night on the 3rd floor, when we got to the room the door didn't close properly, when we entered the room only one light was on, the others were all off. Called the staff, they came and fixed it. After the lights came on, we saw the tables were all dusty as if they had been cleaned haphazardly. The electrical outlets were all about to come off the wall. In the corners there was still trash. I took the trash myself, called the staff again to clean it. Turning on the TV there were more ants than pictures. Entering the bathroom, the trash can was empty, but the dirty floor was very dull and there were still lots of hair left that hadn't been cleaned, the sink had lots of stains and marks. The toilet didn't run smoothly, the wash basin handle was about to come off, the screw was about to come off. The hot water didn't work. Wanting to drink warm water, the heater was broken even though it could still heat, the indicator light wasn't on and the color had started to turn yellow and wasn't plugged into the plug, I had to carefully plug it myself into the plug that was about to come off the wall to avoid getting electrocuted. The next morning when I was about to have breakfast, I saw a lot of gecko droppings near the stairs that hadn't been cleaned until I checked out, and it was never cleaned. Breakfast was fried rice, white rice, and simple side dishes. Then we left, and in the afternoon the room wasn't cleaned again (was it because I didn't ask for it), and no compliment was given. In the afternoon, I asked for tea and coffee and they gave it to me. The next day, I asked for help to clean the room, and the compliment was given. The last day, the bathroom was clogged and the toilet was also clogged, so that day the unpleasant smell in the hallway in front of the room was very noticeable, but the room was quite spacious,
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Accommodation's Reply
15 Nov 2025
Thank you for taking the time to share your experience with us. We apologize for the inconvenience you experienced during your three-night stay in our Superior Room. Your feedback is highly appreciated and we are deeply concerned. We sincerely apologize for the condition of your room upon arrival. This included the doors not closing properly, the lights not working, the substandard cleanliness of the room and bathroom, and the broken amenities such as power outlets, TV, hot water, and water heater. This situation does not reflect the quality of service we strive to provide to all our guests. We apologize for the uncleanliness of the common areas and the unclear information regarding daily room cleaning and free amenities. Any delays in responding to your needs is unacceptable, and we appreciate your patience during this process. Regarding the plumbing issues and the bad smell in the corridor, we have informed our engineering and housekeeping teams and are working on comprehensive improvements to prevent this from happening again. We apologize again for this unpleasant experience. Thank you for your detailed feedback, which has greatly helped us evaluate and improve our services. We look forward to welcoming you back in the future and providing you with an even better experience. Should you wish to, we would be more than happy to welcome you back and provide the best service we strive to provide.
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s***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 33 week(s) ago
Delicious breakfast and friendly staff
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Accommodation's Reply
15 Nov 2025
Thank you for sharing your experience during your stay with us. We are delighted to hear that you enjoyed our breakfast and were pleased with the friendly service of our staff. Positive comments like these mean a lot to us and motivate our team to continue providing the best service. We look forward to welcoming you back on your next visit and providing you with an even more enjoyable experience.
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B***u
icon-origin-TRAVELOKA
8.5
/10
Reviewed 38 week(s) ago
The room was okay, quiet and the breakfast was okay too.
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Accommodation's Reply
15 Nov 2025
Thank you so much for sharing your experience! We're glad to hear that our room was comfortable and quiet, and that you enjoyed the breakfast. This kind of feedback is very encouraging for our team. We hope to see you again on your next visit!
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Dimas A. N.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 45 week(s) ago
The hotel staff is friendly, the service is good and the rooms are clean.
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Accommodation's Reply
15 Nov 2025
Thank you for your review! We're glad you enjoyed our clean and comfortable rooms and the excellent service from our friendly and warm staff. Your feedback is very important to us, and we look forward to welcoming you back soon.
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Rd Saeful K. A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 46 week(s) ago
Great, the room is dimly lit, the atmosphere is comfortable.
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1 people find it helpful
Accommodation's Reply
15 Nov 2025
Thank you for your review! We're so glad you enjoyed our room, the warm and peaceful atmosphere, and we hope you enjoyed your stay. See you again on your next visit!
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r***y
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 54 week(s) ago
Please fix the bathroom, there is a smell from the closet.
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2 people find it helpful
Accommodation's Reply
15 Nov 2025
Thank you for your feedback! We apologize for the inconvenience you experienced regarding the smell coming from the toilet bowl in your bathroom. We have forwarded this feedback to the relevant team for immediate improvement. Thank you for helping us improve and we hope you will enjoy your visit again soon!
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A***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.6
/10
Reviewed 61 week(s) ago
Actually first timer stay in tanjung selor and choose this hotel because it affordable and in facilities part they stated have a lift (you know how many stuffs you bring while travelling with baby). Arrived there, check in online and they said lift under maintenance, so we need to walk up using big stair (I see the lift and it stated “only can bring 2 adults in one time operation”).The building seems old/classic, the room is big (bigger than our room in palmy hotel previously) but the facilities seems old, hot water in bathroom not consistance since we need to wait for long to change the cool to hot water, refrigerator not working well, no smoking room but have ashtray that smells like cigarettes, there is also stain on the wall. While breakfast, they cannot deliver the food to room, so my husband bring it to my room. Overall the room big and slightly soundproof, but you need to improve your facilities. Its slightly different between the picture in traveloka with the real room situation, IMO
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1 people find it helpful
Accommodation's Reply
15 Nov 2025
Thank you for taking the time to share your experience with us. We truly appreciate your detailed feedback, and we’re sorry to hear that several aspects of your stay did not meet your expectations. First of all, we apologize for the inconvenience caused by the lift being under maintenance, especially since you were traveling with a baby and carrying multiple items. We understand how important this facility is for guests, and we will work to ensure clearer communication and faster handling of such issues. Terkait kapasitas lift yang sangat terbatas, masukan Anda menjadi perhatian penting bagi manajemen. We’re glad to hear that you found the room spacious, but we are very sorry about the issues you encountered — from inconsistent hot water, the refrigerator not functioning properly, the presence of an ashtray with cigarette smell in a non-smoking room, to stains on the wall. These clearly fall short of the standards we aim to maintain. Your feedback has been forwarded to our housekeeping and engineering teams for immediate follow-up and improvement. Regarding breakfast delivery, we apologize for the inconvenience and will review our service procedures to better support guests who may need in-room assistance. We truly appreciate your honesty about the difference between the room photos and the actual condition. This helps us evaluate and update our presentation to ensure more accurate expectations for future guests. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back with a significantly improved experience.
D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 62 week(s) ago
The hotel location is very strategic, vehicle parking is very protected, the staff are very helpful and responsive. Hopefully can visit again.
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Accommodation's Reply
15 Nov 2025
Thank you so much for your review! We're glad to hear that our hotel is conveniently located, has secure parking, and that our staff is helpful and responsive. These positive reviews mean a lot to us. We look forward to welcoming you back again!
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Y***E
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 76 week(s) ago
very good close to the city center and parking arrangements are well served
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3 people find it helpful
Accommodation's Reply
15 Nov 2025
Thank you for your review! We're so glad to hear that our centrally located location was convenient for you and that our parking was convenient for you. Positive reviews like these mean a lot to us. We look forward to welcoming you back again soon!
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Harjito
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 76 week(s) ago
The hotel location is quite strategic and the service is good 👍
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1 people find it helpful
Accommodation's Reply
15 Nov 2025
Thank you for your stay and review from December 25th to 26th, 2024. We are so glad you enjoyed our convenient location and service 👍 We hope to see you again!
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 77 week(s) ago
First time staying here, so far comfortable. Clean room, complete facilities, balcony, delicious breakfast. Just a little disturbed the bathtub is a bit dirty, hopefully it will be noticed.
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Guest
icon-origin-TRAVELOKA
10.0
/10
Reviewed 85 week(s) ago
Old hotel, but still well maintained. The elevator is unique.
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1 people find it helpful
Dedi
icon-origin-TRAVELOKA
8.5
/10
Reviewed 95 week(s) ago
The hotel staff is friendly, breakfast is decent, and it's fairly clean.
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A***l
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 101 week(s) ago
Every time I stay in Tanjung Selor I always choose this hotel. Apart from being close to everywhere, it is also easy to access offices and places to eat, everything can be reached just by walking.
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d***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 105 week(s) ago
Recommended. You must stay here again on your next trip. 🙏.
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M***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 109 week(s) ago
Quite comfortable and the rooms are quite spacious
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1 people find it helpful
Number of reviews per page
20
40

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Exterior 4 Crown Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.3
Very Good
From 749 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.2

Meal

8.1

Location

8.4

Service and Facilites

8.2

People often mention about Crown Hotel
All
Bedroom (10)
Accessibility (9)
Staff Friendliness (8)
Ambiance (8)
Room Space (8)
Distance to City Center (7)
Bathroom (7)
Hotel Area (7)
Variety (7)
Wifi (5)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Crown Hotel

Number of reviews per page
20
40
Customer reviews
Aisyah A. R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
My first experience sleeping at Crown Hotel.. Very comfortable.. Clean room, good service, affordable price..
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R***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
It's really fun, the location is strategic, close to the city
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sarwani
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 23 week(s) ago
comfortable, only limited car parking area
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1 people find it helpful
d***e
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 26 week(s) ago
Very good, friendly staff, delicious breakfast
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1 people find it helpful
auliafirdiani a.
icon-Business
Business
icon-origin-TRAVELOKA
5.7
/10
Reviewed 31 week(s) ago
3 nights stay in superior, the first day of staying, we arrived at night on the 3rd floor, when we got to the room the door didn't close properly, when we entered the room only one light was on, the others were all off. Called the staff, they came and fixed it. After the lights came on, we saw the tables were all dusty as if they had been cleaned haphazardly. The electrical outlets were all about to come off the wall. In the corners there was still trash. I took the trash myself, called the staff again to clean it. Turning on the TV there were more ants than pictures. Entering the bathroom, the trash can was empty, but the dirty floor was very dull and there were still lots of hair left that hadn't been cleaned, the sink had lots of stains and marks. The toilet didn't run smoothly, the wash basin handle was about to come off, the screw was about to come off. The hot water didn't work. Wanting to drink warm water, the heater was broken even though it could still heat, the indicator light wasn't on and the color had started to turn yellow and wasn't plugged into the plug, I had to carefully plug it myself into the plug that was about to come off the wall to avoid getting electrocuted. The next morning when I was about to have breakfast, I saw a lot of gecko droppings near the stairs that hadn't been cleaned until I checked out, and it was never cleaned. Breakfast was fried rice, white rice, and simple side dishes. Then we left, and in the afternoon the room wasn't cleaned again (was it because I didn't ask for it), and no compliment was given. In the afternoon, I asked for tea and coffee and they gave it to me. The next day, I asked for help to clean the room, and the compliment was given. The last day, the bathroom was clogged and the toilet was also clogged, so that day the unpleasant smell in the hallway in front of the room was very noticeable, but the room was quite spacious,
Read More
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Accommodation's Reply
15 Nov 2025
Thank you for taking the time to share your experience with us. We apologize for the inconvenience you experienced during your three-night stay in our Superior Room. Your feedback is highly appreciated and we are deeply concerned. We sincerely apologize for the condition of your room upon arrival. This included the doors not closing properly, the lights not working, the substandard cleanliness of the room and bathroom, and the broken amenities such as power outlets, TV, hot water, and water heater. This situation does not reflect the quality of service we strive to provide to all our guests. We apologize for the uncleanliness of the common areas and the unclear information regarding daily room cleaning and free amenities. Any delays in responding to your needs is unacceptable, and we appreciate your patience during this process. Regarding the plumbing issues and the bad smell in the corridor, we have informed our engineering and housekeeping teams and are working on comprehensive improvements to prevent this from happening again. We apologize again for this unpleasant experience. Thank you for your detailed feedback, which has greatly helped us evaluate and improve our services. We look forward to welcoming you back in the future and providing you with an even better experience. Should you wish to, we would be more than happy to welcome you back and provide the best service we strive to provide.
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s***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 33 week(s) ago
Delicious breakfast and friendly staff
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Accommodation's Reply
15 Nov 2025
Thank you for sharing your experience during your stay with us. We are delighted to hear that you enjoyed our breakfast and were pleased with the friendly service of our staff. Positive comments like these mean a lot to us and motivate our team to continue providing the best service. We look forward to welcoming you back on your next visit and providing you with an even more enjoyable experience.
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B***u
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8.5
/10
Reviewed 38 week(s) ago
The room was okay, quiet and the breakfast was okay too.
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Accommodation's Reply
15 Nov 2025
Thank you so much for sharing your experience! We're glad to hear that our room was comfortable and quiet, and that you enjoyed the breakfast. This kind of feedback is very encouraging for our team. We hope to see you again on your next visit!
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Dimas A. N.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 45 week(s) ago
The hotel staff is friendly, the service is good and the rooms are clean.
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Accommodation's Reply
15 Nov 2025
Thank you for your review! We're glad you enjoyed our clean and comfortable rooms and the excellent service from our friendly and warm staff. Your feedback is very important to us, and we look forward to welcoming you back soon.
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Rd Saeful K. A.
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9.7
/10
Reviewed 46 week(s) ago
Great, the room is dimly lit, the atmosphere is comfortable.
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1 people find it helpful
Accommodation's Reply
15 Nov 2025
Thank you for your review! We're so glad you enjoyed our room, the warm and peaceful atmosphere, and we hope you enjoyed your stay. See you again on your next visit!
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r***y
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 54 week(s) ago
Please fix the bathroom, there is a smell from the closet.
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2 people find it helpful
Accommodation's Reply
15 Nov 2025
Thank you for your feedback! We apologize for the inconvenience you experienced regarding the smell coming from the toilet bowl in your bathroom. We have forwarded this feedback to the relevant team for immediate improvement. Thank you for helping us improve and we hope you will enjoy your visit again soon!
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A***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.6
/10
Reviewed 61 week(s) ago
Actually first timer stay in tanjung selor and choose this hotel because it affordable and in facilities part they stated have a lift (you know how many stuffs you bring while travelling with baby). Arrived there, check in online and they said lift under maintenance, so we need to walk up using big stair (I see the lift and it stated “only can bring 2 adults in one time operation”).The building seems old/classic, the room is big (bigger than our room in palmy hotel previously) but the facilities seems old, hot water in bathroom not consistance since we need to wait for long to change the cool to hot water, refrigerator not working well, no smoking room but have ashtray that smells like cigarettes, there is also stain on the wall. While breakfast, they cannot deliver the food to room, so my husband bring it to my room. Overall the room big and slightly soundproof, but you need to improve your facilities. Its slightly different between the picture in traveloka with the real room situation, IMO
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1 people find it helpful
Accommodation's Reply
15 Nov 2025
Thank you for taking the time to share your experience with us. We truly appreciate your detailed feedback, and we’re sorry to hear that several aspects of your stay did not meet your expectations. First of all, we apologize for the inconvenience caused by the lift being under maintenance, especially since you were traveling with a baby and carrying multiple items. We understand how important this facility is for guests, and we will work to ensure clearer communication and faster handling of such issues. Terkait kapasitas lift yang sangat terbatas, masukan Anda menjadi perhatian penting bagi manajemen. We’re glad to hear that you found the room spacious, but we are very sorry about the issues you encountered — from inconsistent hot water, the refrigerator not functioning properly, the presence of an ashtray with cigarette smell in a non-smoking room, to stains on the wall. These clearly fall short of the standards we aim to maintain. Your feedback has been forwarded to our housekeeping and engineering teams for immediate follow-up and improvement. Regarding breakfast delivery, we apologize for the inconvenience and will review our service procedures to better support guests who may need in-room assistance. We truly appreciate your honesty about the difference between the room photos and the actual condition. This helps us evaluate and update our presentation to ensure more accurate expectations for future guests. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back with a significantly improved experience.
D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 62 week(s) ago
The hotel location is very strategic, vehicle parking is very protected, the staff are very helpful and responsive. Hopefully can visit again.
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Accommodation's Reply
15 Nov 2025
Thank you so much for your review! We're glad to hear that our hotel is conveniently located, has secure parking, and that our staff is helpful and responsive. These positive reviews mean a lot to us. We look forward to welcoming you back again!
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Y***E
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 76 week(s) ago
very good close to the city center and parking arrangements are well served
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3 people find it helpful
Accommodation's Reply
15 Nov 2025
Thank you for your review! We're so glad to hear that our centrally located location was convenient for you and that our parking was convenient for you. Positive reviews like these mean a lot to us. We look forward to welcoming you back again soon!
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Harjito
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 76 week(s) ago
The hotel location is quite strategic and the service is good 👍
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1 people find it helpful
Accommodation's Reply
15 Nov 2025
Thank you for your stay and review from December 25th to 26th, 2024. We are so glad you enjoyed our convenient location and service 👍 We hope to see you again!
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 77 week(s) ago
First time staying here, so far comfortable. Clean room, complete facilities, balcony, delicious breakfast. Just a little disturbed the bathtub is a bit dirty, hopefully it will be noticed.
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Guest
icon-origin-TRAVELOKA
10.0
/10
Reviewed 85 week(s) ago
Old hotel, but still well maintained. The elevator is unique.
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1 people find it helpful
Dedi
icon-origin-TRAVELOKA
8.5
/10
Reviewed 95 week(s) ago
The hotel staff is friendly, breakfast is decent, and it's fairly clean.
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A***l
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 101 week(s) ago
Every time I stay in Tanjung Selor I always choose this hotel. Apart from being close to everywhere, it is also easy to access offices and places to eat, everything can be reached just by walking.
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d***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 105 week(s) ago
Recommended. You must stay here again on your next trip. 🙏.
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M***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 109 week(s) ago
Quite comfortable and the rooms are quite spacious
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1 people find it helpful
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