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eL Hotel Malang
8.2
/10
Very Good
2,610 reviews
What Guests Say About Their Stay
Staff Friendliness (38)
Bedroom (34)
Accessibility (31)
Bathroom (30)
Nina H.
8.8
/ 10
Kamarnya luas banget! Pas untuk mamah saya yang bawa kursi roda dan harus menempatkan kursi toilet portable di samping tempat tidur. Karena bulan puasa, sarapan dikirimkan ke kamar (ala carte) dan menu-nya lengkap (main course, dessert-nya buah, minuman panas dan minuman jus dingin). Dari parkiran ke lobby sangat memadai untuk yang menggunakan kursi roda karena tidak ada tangga sama sekali. Harganya kamar worth it banget untuk 3 orang. Persis di samping hotel ada Alfamart sehingga sangat nyaman bila membutuhkan sesuatu untuk dibeli.
E***a
10.0
/ 10
The hotel was very clean, the staff were all very friendly, and check-in and check-out were super fast. I initially booked a one-night stay, but ended up staying three. I got a top floor room with a great view.
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Septi
9.7
/ 10
I've been here twice and it's always okay. clean comfortable rooms, swimming pools suitable for children, varied meals. Fast check-in, check-out process. It's all okay and if you go to Malang again, I'll be here again, thanks 😁
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Ansyori M.
8.5
/ 10
Very charming and clean, service satisfactory
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Ernawati M.
9.7
/ 10
Comfortable room service was also nice.
See original
In the Area
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Jalan Bukit Palem Raya No 1&3, Green Hills Residence, Karangploso, Karangploso, Malang, Jawa Timur, Indonesia, 65152
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
Read More
As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
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Available Room Types in eL Hotel Malang
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Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
What's around eL Hotel Malang
Jalan Bukit Palem Raya No 1&3, Green Hills Residence, Karangploso, Karangploso, Malang, Jawa Timur, Indonesia, 65152
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Discover More About eL Hotel Malang
note: hotel was previously named eL Hotel Malang
Location
eL Hotel Malang is located in area / city Karangploso.
About eL Hotel Malang
eL Hotel Malang is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.
For you, travelers who wish to travel comfortably on a budget, eL Hotel Malang is the perfect place to stay that provides decent facilities as well as great services.
From business event to corporate gathering, eL Hotel Malang provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at eL Hotel Malang , a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at eL Hotel Malang is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at eL Hotel Malang .
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from eL Hotel Malang exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
eL Hotel Malang is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, eL Hotel Malang is the right place to stay.
All facilities in eL Hotel Malang
Swimming Pool
Functional Hall
Common Space
Lobby
CleanAccommodation
Hotel Services
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Limited hours room service
- Luggage storage
- Newspaper in lobby
- Newspaper
- Wedding service
General
- AC
- Banquet
- Family room
- Non-smoking room
- Swimming pool
- Smoking area
Public Facilities
- Parking
- Coffee shop
- Elevator
- Restaurant
- Room service
- WiFi in public area
Food and Drinks
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Breakfast
Accessibilty
- Accessible bathroom
- Accessible parking
- Disabled access friendly
- Wheelchair accessible
Business Facilities
- Meeting facilities
- Photocopier
- Projector
Nearby Facilities
- Grocery
- Shops
- Supermarket
In-room Facilities
- Cable TV
- Desk
- Shower
Things to Do
- Garden
- Outdoor pool
Family-friendly Facilities
- Children pool
Transportation
- Secure parking
Sports and Recreations
- Billiard
Connectivity
- Free WiFi
Accommodation Policy & General Information in eL Hotel Malang
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Check-in Instructions
Check in time at 14.00pm Check out time at 12.00pm
Minimum Age Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at eL Hotel Malang | 103 |
Number of floors in eL Hotel Malang | 3 |
Another facilities in eL Hotel Malang | 24-hour Receptionist, 24-hour security, Laundry service, Limited hours room service, Luggage storage |
Frequently asked question in eL Hotel Malang
What are available facilities at eL Hotel Malang ?
There are top facilites at eL Hotel Malang such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at eL Hotel Malang ?
The standard check-in time at eL Hotel Malang is starting from From 14:00 while the latest check-out time is at Before 12:00
Does eL Hotel Malang provide breakfast?
Yes, eL Hotel Malang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of eL Hotel Malang ?
eL Hotel Malang is a 3.0-star hotel.
How many floors does eL Hotel Malang have?
eL Hotel Malang has 3 floors.
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More Reviews from Other Guests in eL Hotel Malang
Overall Ratings & Reviews eL Hotel Malang
Traveloka (2,602)
Other sources (8)
8.3
Very Good
From 2,602 reviews
Provided by travelers on
Cleanliness
8.4
Room Comfort
8.3
Meal
7.8
Location
8.3
Service and Facilites
8.3
People often mention about eL Hotel Malang
All
Bedroom (27)
Staff Friendliness (25)
Bathroom (24)
Accessibility (22)
Ambiance (22)
Surroundings (20)
Check-in/out Time (20)
Hotel Area (19)
Wifi (18)
Room Space (17)
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Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews eL Hotel Malang
Number of reviews per page
20
40
Customer reviews
MA
Muhammad A. U. N.
9.1
/10
Reviewed 7 day(s) ago
Friendly service, but the bed is too small
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Accommodation's Reply
20 Nov 2025
Dear Mr. Muhammad An Oun, Warmest regards, El Malang Hotel Thank you for choosing to stay at El Malang Hotel and for taking the time to write a review. We are very pleased that you were satisfied with the service at El Malang Hotel and we are very happy that you will come back to stay with us again and enjoy the comfort of all room types. We hope to welcome you back again soon. Best regards, Tovid A. Ivandi Hotel Manager
See original
r***l
Leisure
9.4
/10
Reviewed 2 week(s) ago
Have stayed here several times, highly recommended, food, rooms, swimming pool are ok, friendly prices
See original
1 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear Valued Guest, Warmest regards, El Malang Hotel. Thank you for choosing El Malang as your hotel of choice for your stay and for taking the time to write a review. We are very pleased that you were satisfied with the facilities and services provided by El Malang Hotel. We look forward to welcoming you back again for a memorable stay. Best regards, Tovid A. Ivandi - Hotel Manager
See original
Khisbullah H.
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly... from the security guards to the cleaning staff, everyone is very friendly.
The hotel is clean... the water is hot and normal...
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Accommodation's Reply
12 Nov 2025
Dear Mr/Ms. Kisbullah H., Warmest regards, El Malang Hotel Thank you for choosing to stay at El Malang Hotel and for taking the time to write a review. We are proud to know that you were satisfied with the service and cleanliness of El Malang Hotel. Your positive comments are a driving force for us to always provide the best for all our guests. We hope to welcome you back soon. Best regards, Tovid A. Ivandi Hotel Manager
See original
A***k
8.5
/10
Reviewed 4 week(s) ago
The hotel staff was very friendly and provided clear information.
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Accommodation's Reply
29 Oct 2025
Dear Valued Guest, Warmest regards, El Malang Hotel. Thank you for choosing to stay at El Malang Hotel and for taking the time to write a review. We are very pleased that you were satisfied with the hospitality and service provided by El Malang Hotel. We hope to welcome you back again soon. Best regards, Tovid A. Ivandi Hotel Manager
See original
Datul f.
Staycation
9.7
/10
Reviewed 4 week(s) ago
friendly staff, clean rooms, close to minimart, clean and pleasant pool
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Accommodation's Reply
30 Oct 2025
Dear Mr. Datul F, Warmest regards, El Malang Hotel Thank you for choosing to stay at El Malang Hotel and for taking the time to write a review. We are glad that you were satisfied with the friendliness, cleanliness and service of the staff at El Malang. We hope to welcome you back soon. Best regards, Tovid a ivandi - Hotel Manager
See original
M***k
Medical
8.8
/10
Reviewed 4 week(s) ago
Thank God it's fun but not soundproof
See original
1 people find it helpful
Accommodation's Reply
29 Oct 2025
Dear Valued Guest, Warmest regards, El Malang Hotel. Thank you for choosing to stay at El Malang Hotel and for taking the time to write a review. We are very pleased that you enjoyed your stay at El Malang Hotel. We apologize for any inconvenience this may have caused and we hope to welcome you back soon. Best regards, Tovid A. Ivandi - Hotel Manager
See original
ST
Sri T.
Business
9.4
/10
Reviewed 4 week(s) ago
The rooms are neat and clean.
The air conditioning is cold.
Parking is in the basement.
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Accommodation's Reply
29 Oct 2025
Dear Mr. Tee, Warmest regards, El Hotel Malang Thank you for choosing to stay at El Hotel Malang and for taking the time to write a review. We are glad that you were satisfied with the cleanliness, tidiness and facilities of El Hotel Malang. This review is an encouragement for us to always provide the best for all our guests. We hope to welcome you back again soon. Best regards, Tovid A. Ivandi Hotel Manager
See original
m***d
8.8
/10
Reviewed 11 week(s) ago
Overall okay and close to several places to eat towards Batu
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Accommodation's Reply
08 Sep 2025
Dear our valued guest, Warm greetings from el Hotel Malang. Thank you for staying at El Hotel Malang and for taking the time to leave a review. We are delighted that you enjoyed your stay at El Hotel Malang. We look forward to welcoming you back soon. Best regards, Tovid a ivandi - Hotel Manager.
See original
Junaedi P.
Business
9.0
/10
Reviewed 11 week(s) ago
Overall is OK, the one i didnt like is the dinning room is separate building from the hotel. The foods also cold and taste is so so, doest taste a hotel dish
2 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Mr. Junaedi P.,
Warm greetings from el Hotel Malang.
Thank you for your review. We’re truly sorry to hear you had such an unpleasant experience, but we really appreciate you bringing this issue to our attention. We apologize that our foods didn't meet your expectations. We can’t fix the past, but you have our personal commitment to improve our services. Until then, please accept our sincerest apologies on behalf of everyone on the team. We hope you’ll visit us again so that we can show you our improvements based on your valuable feedback.
Warm regards,
Tovid A Ivandi - Hotel Manager
D***l
Staycation
9.4
/10
Reviewed 12 week(s) ago
The place is nice, the view is nice too, if you need snacks near the minimarket, it's quite nice for relaxing or a staycation.
See original
1 people find it helpful
Accommodation's Reply
04 Sep 2025
Dear our valued guest, Warm greetings from el Hotel Malang. Thank you for staying at El Hotel Malang and taking the time to provide a review. We are proud to hear that you were satisfied with the facilities at El Hotel Malang. We look forward to welcoming you back soon. Warm regards, Tovid a ivandi - Hotel Manager.
See original
T***k
Leisure
10.0
/10
Reviewed 12 week(s) ago
Everything was very good.
Satisfied, will come back anytime.
See original
1 people find it helpful
Accommodation's Reply
02 Sep 2025
Dear Valued Guest, Warm greetings from el Hotel Malang. Thank you for staying at El Hotel Malang and for taking the time to leave a review. We are delighted that you enjoyed your stay at El Hotel Malang. This positive review motivates us to always provide the best service for every guest. We look forward to welcoming you back to El Hotel Malang. Warm regards, Tovid a ivandi - Hotel Manager.
See original
r***t
Transit
8.8
/10
Reviewed 13 week(s) ago
+ My stay here was very pleasant: the rooms are soundproof, clean, and have complete amenities. The staff are friendly, the location is 24/7, and it's not far from the center of Malang.
- I didn't have time to try the breakfast, pool, or billiards area.
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2 people find it helpful
Accommodation's Reply
28 Aug 2025
Dear Valued Guest, Warm greetings from el Hotel Malang. Thank you for staying at El Hotel Malang and taking the time to leave a review. We are delighted that you were satisfied with the facilities, hospitality, and service at El Hotel Malang. This positive review motivates us to always provide the best service to every guest. We look forward to welcoming you back soon. Warm regards, Tovid a ivandi - Hotel Manager.
See original
BK
Budi K.
Business
10.0
/10
Reviewed 14 week(s) ago
Good place, especially the staff is very friendly and the pool is enjoyable
2 people find it helpful
Accommodation's Reply
17 Aug 2025
Dear Mr. Budi, Warm greetings from el Hotel Malang. Thank you for taking the time to provide feedback. We are delighted that you were satisfied with the service of our staff and that you enjoyed the facilities at el Hotel Malang. Your review reinforces the hard work we put in every day. Thank you for staying at El Hotel Malang, and we look forward to welcoming you back soon. Warm regards, Tovid a ivandi - Hotel Manager
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D***a
9.7
/10
Reviewed 17 week(s) ago
It's really very pleasant.
Strategic location
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Accommodation's Reply
08 Aug 2025
Dear valued guest, Warm greetings from el Hotel Malang. Thank you for taking the time to provide us with your feedback. We are delighted that you enjoyed your stay at our hotel. Thank you for staying at El Hotel Malang and we look forward to welcoming you back soon. Best regards, Tovid Agus Ivandi, Hotel Manager.
See original
A***g
6.5
/10
Reviewed 18 week(s) ago
The blaring sound here can be heard until midnight, even until 1 a.m., even making the windows in the rooms vibrate.
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Accommodation's Reply
08 Aug 2025
Dear valued guest, Warm greetings from el Hotel Malang. Thank you for your review. We are sorry to hear you had an unpleasant experience, but we greatly appreciate your sharing this issue. We apologize for the noise from the horeg (Horeg) that passed through the hotel area. We hope you will visit again so we can improve based on your feedback. Best regards, Tovid Agus Ivandi, Hotel Manager.
See original
E***a
10.0
/10
Reviewed 18 week(s) ago
The hotel was very clean, the staff were all very friendly, and check-in and check-out were super fast. I initially booked a one-night stay, but ended up staying three. I got a top floor room with a great view.
See original
2 people find it helpful
Accommodation's Reply
20 Jul 2025
Dear Sir/Madam, Warm greetings from el hotel Malang. Thank you for your positive review, regarding the overall friendly service of our staff and the comfort of your stay at the hotel. We are very pleased to know that you felt comfortable during your stay at our hotel. Feedback like this is our motivation and commitment to continue providing the best service for all our guests. We look forward to your and your family's next visit, for an equally pleasant stay. Warm regards, Tovid Agus Ivandi. Hotel Manager
See original
m***i
Business
8.8
/10
Reviewed 19 week(s) ago
Good hotel... friendly staff... rooms are a bit small but clean... unfortunately the breakfast area is located outside the hotel building, a bit far away... it's a hassle when it rains
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4 people find it helpful
Accommodation's Reply
17 Jul 2025
Dear Sir/Madam, Warm greetings from el hotel Malang. Thank you for taking the time to give us a positive review. We hope you always feel comfortable with the services and facilities we provide. We will continue to maintain and improve our staff services so that we can always provide the best service. Thank you for your valuable feedback. We look forward to your return and hope to welcome you back with a more pleasant experience. Sincerely, Tovid Agus Ivandi. Hotel Manager
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E***a
Leisure
9.4
/10
Reviewed 19 week(s) ago
The room was clean, check-in/out was fast, and the staff was very friendly.
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Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, Warm greetings from el hotel Malang. Thank you for taking the time to review el hotel Malang. We hope you always feel comfortable with the services and facilities we provide. We are committed to maintaining and continuously improving the service to all staff. We also hope to see you and your family again at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi, Hotel Manager
See original
R***i
Leisure
8.2
/10
Reviewed 20 week(s) ago
The hotel is clean. The staff are very friendly and very helpful. The rooms are not too spacious, typical of modern hotels. The soundproofing of the rooms is a bit lacking, the sound from the hallway is quite audible. The swimming pool and breakfast area are located separately from the hotel building. Parking is quite spacious in the basement and there is an elevator. Near a minimarket (next to the hotel).
Read More
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Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, Warm greetings from el hotel Malang. Thank you very much for your positive review. We are very pleased to know that you felt comfortable with the service and friendliness of the staff, as well as the overall experience of staying at our hotel. We are happy to provide the best service, thank you for your suggestions and input, this is part of our commitment to provide the best, a warm and pleasant impression for every guest. We hope to see you and your family again at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager.
See original
V***i
Staycation
10.0
/10
Reviewed 23 week(s) ago
The hotel location is very strategic, the hotel facilities are also quite complete, the rooms are clean.
See original
2 people find it helpful
Accommodation's Reply
23 Jun 2025
Dear Mr./Mrs. V*i, Warm greetings from el hotel Malang. Thank you for your time to give a positive review for el hotel Malang. We hope you feel comfortable with our services and facilities and with a strategic location that can provide quick access to fulfill your trip, we hope to meet you again with your family at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager.
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Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews eL Hotel Malang
Traveloka (2,602)
Other sources (8)
8.3
Very Good
From 2,602 reviews
Provided by travelers on
Cleanliness
8.4
Room Comfort
8.3
Meal
7.8
Location
8.3
Service and Facilites
8.3
People often mention about eL Hotel Malang
All
Bedroom (27)
Staff Friendliness (25)
Bathroom (24)
Accessibility (22)
Ambiance (22)
Surroundings (20)
Check-in/out Time (20)
Hotel Area (19)
Wifi (18)
Room Space (17)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews eL Hotel Malang
Number of reviews per page
20
40
Customer reviews
MA
Muhammad A. U. N.
9.1
/10
Reviewed 7 day(s) ago
Friendly service, but the bed is too small
See original
Find this review helpful?
Accommodation's Reply
20 Nov 2025
Dear Mr. Muhammad An Oun, Warmest regards, El Malang Hotel Thank you for choosing to stay at El Malang Hotel and for taking the time to write a review. We are very pleased that you were satisfied with the service at El Malang Hotel and we are very happy that you will come back to stay with us again and enjoy the comfort of all room types. We hope to welcome you back again soon. Best regards, Tovid A. Ivandi Hotel Manager
See original
r***l
Leisure
9.4
/10
Reviewed 2 week(s) ago
Have stayed here several times, highly recommended, food, rooms, swimming pool are ok, friendly prices
See original
1 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear Valued Guest, Warmest regards, El Malang Hotel. Thank you for choosing El Malang as your hotel of choice for your stay and for taking the time to write a review. We are very pleased that you were satisfied with the facilities and services provided by El Malang Hotel. We look forward to welcoming you back again for a memorable stay. Best regards, Tovid A. Ivandi - Hotel Manager
See original
Khisbullah H.
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly... from the security guards to the cleaning staff, everyone is very friendly.
The hotel is clean... the water is hot and normal...
See original
Find this review helpful?
Accommodation's Reply
12 Nov 2025
Dear Mr/Ms. Kisbullah H., Warmest regards, El Malang Hotel Thank you for choosing to stay at El Malang Hotel and for taking the time to write a review. We are proud to know that you were satisfied with the service and cleanliness of El Malang Hotel. Your positive comments are a driving force for us to always provide the best for all our guests. We hope to welcome you back soon. Best regards, Tovid A. Ivandi Hotel Manager
See original
A***k
8.5
/10
Reviewed 4 week(s) ago
The hotel staff was very friendly and provided clear information.
See original
Find this review helpful?
Accommodation's Reply
29 Oct 2025
Dear Valued Guest, Warmest regards, El Malang Hotel. Thank you for choosing to stay at El Malang Hotel and for taking the time to write a review. We are very pleased that you were satisfied with the hospitality and service provided by El Malang Hotel. We hope to welcome you back again soon. Best regards, Tovid A. Ivandi Hotel Manager
See original
Datul f.
Staycation
9.7
/10
Reviewed 4 week(s) ago
friendly staff, clean rooms, close to minimart, clean and pleasant pool
See original
Find this review helpful?
Accommodation's Reply
30 Oct 2025
Dear Mr. Datul F, Warmest regards, El Malang Hotel Thank you for choosing to stay at El Malang Hotel and for taking the time to write a review. We are glad that you were satisfied with the friendliness, cleanliness and service of the staff at El Malang. We hope to welcome you back soon. Best regards, Tovid a ivandi - Hotel Manager
See original
M***k
Medical
8.8
/10
Reviewed 4 week(s) ago
Thank God it's fun but not soundproof
See original
1 people find it helpful
Accommodation's Reply
29 Oct 2025
Dear Valued Guest, Warmest regards, El Malang Hotel. Thank you for choosing to stay at El Malang Hotel and for taking the time to write a review. We are very pleased that you enjoyed your stay at El Malang Hotel. We apologize for any inconvenience this may have caused and we hope to welcome you back soon. Best regards, Tovid A. Ivandi - Hotel Manager
See original
ST
Sri T.
Business
9.4
/10
Reviewed 4 week(s) ago
The rooms are neat and clean.
The air conditioning is cold.
Parking is in the basement.
See original
Find this review helpful?
Accommodation's Reply
29 Oct 2025
Dear Mr. Tee, Warmest regards, El Hotel Malang Thank you for choosing to stay at El Hotel Malang and for taking the time to write a review. We are glad that you were satisfied with the cleanliness, tidiness and facilities of El Hotel Malang. This review is an encouragement for us to always provide the best for all our guests. We hope to welcome you back again soon. Best regards, Tovid A. Ivandi Hotel Manager
See original
m***d
8.8
/10
Reviewed 11 week(s) ago
Overall okay and close to several places to eat towards Batu
See original
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Accommodation's Reply
08 Sep 2025
Dear our valued guest, Warm greetings from el Hotel Malang. Thank you for staying at El Hotel Malang and for taking the time to leave a review. We are delighted that you enjoyed your stay at El Hotel Malang. We look forward to welcoming you back soon. Best regards, Tovid a ivandi - Hotel Manager.
See original
Junaedi P.
Business
9.0
/10
Reviewed 11 week(s) ago
Overall is OK, the one i didnt like is the dinning room is separate building from the hotel. The foods also cold and taste is so so, doest taste a hotel dish
2 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Mr. Junaedi P.,
Warm greetings from el Hotel Malang.
Thank you for your review. We’re truly sorry to hear you had such an unpleasant experience, but we really appreciate you bringing this issue to our attention. We apologize that our foods didn't meet your expectations. We can’t fix the past, but you have our personal commitment to improve our services. Until then, please accept our sincerest apologies on behalf of everyone on the team. We hope you’ll visit us again so that we can show you our improvements based on your valuable feedback.
Warm regards,
Tovid A Ivandi - Hotel Manager
D***l
Staycation
9.4
/10
Reviewed 12 week(s) ago
The place is nice, the view is nice too, if you need snacks near the minimarket, it's quite nice for relaxing or a staycation.
See original
1 people find it helpful
Accommodation's Reply
04 Sep 2025
Dear our valued guest, Warm greetings from el Hotel Malang. Thank you for staying at El Hotel Malang and taking the time to provide a review. We are proud to hear that you were satisfied with the facilities at El Hotel Malang. We look forward to welcoming you back soon. Warm regards, Tovid a ivandi - Hotel Manager.
See original
T***k
Leisure
10.0
/10
Reviewed 12 week(s) ago
Everything was very good.
Satisfied, will come back anytime.
See original
1 people find it helpful
Accommodation's Reply
02 Sep 2025
Dear Valued Guest, Warm greetings from el Hotel Malang. Thank you for staying at El Hotel Malang and for taking the time to leave a review. We are delighted that you enjoyed your stay at El Hotel Malang. This positive review motivates us to always provide the best service for every guest. We look forward to welcoming you back to El Hotel Malang. Warm regards, Tovid a ivandi - Hotel Manager.
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r***t
Transit
8.8
/10
Reviewed 13 week(s) ago
+ My stay here was very pleasant: the rooms are soundproof, clean, and have complete amenities. The staff are friendly, the location is 24/7, and it's not far from the center of Malang.
- I didn't have time to try the breakfast, pool, or billiards area.
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2 people find it helpful
Accommodation's Reply
28 Aug 2025
Dear Valued Guest, Warm greetings from el Hotel Malang. Thank you for staying at El Hotel Malang and taking the time to leave a review. We are delighted that you were satisfied with the facilities, hospitality, and service at El Hotel Malang. This positive review motivates us to always provide the best service to every guest. We look forward to welcoming you back soon. Warm regards, Tovid a ivandi - Hotel Manager.
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BK
Budi K.
Business
10.0
/10
Reviewed 14 week(s) ago
Good place, especially the staff is very friendly and the pool is enjoyable
2 people find it helpful
Accommodation's Reply
17 Aug 2025
Dear Mr. Budi, Warm greetings from el Hotel Malang. Thank you for taking the time to provide feedback. We are delighted that you were satisfied with the service of our staff and that you enjoyed the facilities at el Hotel Malang. Your review reinforces the hard work we put in every day. Thank you for staying at El Hotel Malang, and we look forward to welcoming you back soon. Warm regards, Tovid a ivandi - Hotel Manager
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D***a
9.7
/10
Reviewed 17 week(s) ago
It's really very pleasant.
Strategic location
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Accommodation's Reply
08 Aug 2025
Dear valued guest, Warm greetings from el Hotel Malang. Thank you for taking the time to provide us with your feedback. We are delighted that you enjoyed your stay at our hotel. Thank you for staying at El Hotel Malang and we look forward to welcoming you back soon. Best regards, Tovid Agus Ivandi, Hotel Manager.
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A***g
6.5
/10
Reviewed 18 week(s) ago
The blaring sound here can be heard until midnight, even until 1 a.m., even making the windows in the rooms vibrate.
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Accommodation's Reply
08 Aug 2025
Dear valued guest, Warm greetings from el Hotel Malang. Thank you for your review. We are sorry to hear you had an unpleasant experience, but we greatly appreciate your sharing this issue. We apologize for the noise from the horeg (Horeg) that passed through the hotel area. We hope you will visit again so we can improve based on your feedback. Best regards, Tovid Agus Ivandi, Hotel Manager.
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E***a
10.0
/10
Reviewed 18 week(s) ago
The hotel was very clean, the staff were all very friendly, and check-in and check-out were super fast. I initially booked a one-night stay, but ended up staying three. I got a top floor room with a great view.
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2 people find it helpful
Accommodation's Reply
20 Jul 2025
Dear Sir/Madam, Warm greetings from el hotel Malang. Thank you for your positive review, regarding the overall friendly service of our staff and the comfort of your stay at the hotel. We are very pleased to know that you felt comfortable during your stay at our hotel. Feedback like this is our motivation and commitment to continue providing the best service for all our guests. We look forward to your and your family's next visit, for an equally pleasant stay. Warm regards, Tovid Agus Ivandi. Hotel Manager
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m***i
Business
8.8
/10
Reviewed 19 week(s) ago
Good hotel... friendly staff... rooms are a bit small but clean... unfortunately the breakfast area is located outside the hotel building, a bit far away... it's a hassle when it rains
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4 people find it helpful
Accommodation's Reply
17 Jul 2025
Dear Sir/Madam, Warm greetings from el hotel Malang. Thank you for taking the time to give us a positive review. We hope you always feel comfortable with the services and facilities we provide. We will continue to maintain and improve our staff services so that we can always provide the best service. Thank you for your valuable feedback. We look forward to your return and hope to welcome you back with a more pleasant experience. Sincerely, Tovid Agus Ivandi. Hotel Manager
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E***a
Leisure
9.4
/10
Reviewed 19 week(s) ago
The room was clean, check-in/out was fast, and the staff was very friendly.
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Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, Warm greetings from el hotel Malang. Thank you for taking the time to review el hotel Malang. We hope you always feel comfortable with the services and facilities we provide. We are committed to maintaining and continuously improving the service to all staff. We also hope to see you and your family again at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi, Hotel Manager
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R***i
Leisure
8.2
/10
Reviewed 20 week(s) ago
The hotel is clean. The staff are very friendly and very helpful. The rooms are not too spacious, typical of modern hotels. The soundproofing of the rooms is a bit lacking, the sound from the hallway is quite audible. The swimming pool and breakfast area are located separately from the hotel building. Parking is quite spacious in the basement and there is an elevator. Near a minimarket (next to the hotel).
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Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, Warm greetings from el hotel Malang. Thank you very much for your positive review. We are very pleased to know that you felt comfortable with the service and friendliness of the staff, as well as the overall experience of staying at our hotel. We are happy to provide the best service, thank you for your suggestions and input, this is part of our commitment to provide the best, a warm and pleasant impression for every guest. We hope to see you and your family again at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager.
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V***i
Staycation
10.0
/10
Reviewed 23 week(s) ago
The hotel location is very strategic, the hotel facilities are also quite complete, the rooms are clean.
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2 people find it helpful
Accommodation's Reply
23 Jun 2025
Dear Mr./Mrs. V*i, Warm greetings from el hotel Malang. Thank you for your time to give a positive review for el hotel Malang. We hope you feel comfortable with our services and facilities and with a strategic location that can provide quick access to fulfill your trip, we hope to meet you again with your family at el hotel Malang. Thank you for your visit. Warm regards. Tovid Agus Ivandi. Hotel Manager.
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