Grand Mandarin Inn

Hotels
8.4
/10
Very Good
1,345 reviews

What Guests Say About Their Stay

E***n
8.5
/ 10
The location is strategic, the room atmosphere is comfortable and the parking space is adequate, suitable for families who want a vacation in the middle of Singkawang city.
See original
Allen K.
9.4
/ 10
This is my first time to Singkawang. I deliberately chose this hotel because of a friend's recommendation. The room is very spacious, always clean and comfortable. The staff is also friendly. It's perfect for families. Thank you.
See original
livia t.
8.2
/ 10
The room is spacious, fast check-in and check-out. Staff is sincere. It's my favorite hotel to stay in Singkawang. The first choice to choose when I go to Singkawang. It is easy to find food stalls around the hotel too.
Vivien M.
9.4
/ 10
We had a wonderful stay at the Grand Mandarin Inn. It’s an affordable option, especially for larger families, as the room we booked came with two double beds, providing plenty of space and comfort for everyone. The location is fantastic—just a short distance from Pasar Hong Kong, making it convenient for shopping and dining. The staff were incredibly friendly and welcoming, always ready to assist with anything we needed. Parking was a breeze as well, thanks to the helpful staff who guided us to ensure everything was smooth. Overall, it’s a great choice for families looking for comfort, affordability, and convenience. Highly recommended!
Makan B.
9.7
/ 10
Hotelnya sangat bersih, wangi, dan sangat pas untuk menginap kembali. Terima kasih untuk semuanya ❤️🙏
In the Area
See Map
Jalan Pemuda No.15, Singkawang Tengah, Singkawang, Kalimantan Barat, Indonesia, 79112

Main Facilities

Read More
Laundry service
Elevator
Family room
AC
Disabled access friendly
ATM/Banking
note: hotel was previously named Hotel Grand Mandarin Singkawang Grand Mandarin Inn is a hotel in a good neighborhood, which is located at Central Singkawang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around Grand Mandarin Inn

Jalan Pemuda No.15, Singkawang Tengah, Singkawang, Kalimantan Barat, Indonesia, 79112
Discover More Places
Lobby Grand Mandarin Inn
Lobby 2 Grand Mandarin Inn

Discover More About Grand Mandarin Inn

note: hotel was previously named Hotel Grand Mandarin Singkawang

Location


Grand Mandarin Inn is a hotel in a good neighborhood, which is located at Central Singkawang.

About Grand Mandarin Inn

Have fun with various entertaining facilities for you and the whole family at Grand Mandarin Inn, a wonderful accommodation for your family holiday.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Grand Mandarin Inn is a hotel with great comfort and excellent service according to most hotel's guests.

Grand Mandarin Inn is a wise choice for travelers visiting Central Singkawang.

All facilities in Grand Mandarin Inn

Bar, Cafe and Lounge Grand Mandarin Inn
Bar, Cafe and Lounge
Lobby Grand Mandarin Inn
Lobby
Exterior Grand Mandarin Inn
Exterior

Hotel Services

  • Bellhop
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Newspaper in lobby

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Room service
  • WiFi in public area

In-room Facilities

  • Cable TV
  • Hairdryer
  • Minibar
  • Refrigerator
  • Shower

General

  • AC
  • Family room
  • Non-smoking room

Connectivity

  • LAN Internet
  • Free WiFi

Food and Drinks

  • Breakfast

Accessibilty

  • Disabled access friendly

Business Facilities

  • Meeting facilities

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in Grand Mandarin Inn

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Information

Popular Facilities
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Mandarin Inn
50
Another facilities in Grand Mandarin Inn
Bellhop, Front desk, 24-hour Receptionist, 24-hour security, Laundry service

Frequently asked question in Grand Mandarin Inn

What is normal check-in & check-out time at Grand Mandarin Inn?
The standard check-in time at Grand Mandarin Inn is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Grand Mandarin Inn provide breakfast?
Yes, Grand Mandarin Inn provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Mandarin Inn?
Grand Mandarin Inn is a 0.0-star hotel.
How many rooms are available at Grand Mandarin Inn?
Grand Mandarin Inn has 50 rooms in total.
Does Grand Mandarin Inn provide parking?
Yes, Grand Mandarin Inn provides parking. Please confirm details directly with the hotel.
See All

More Reviews from Other Guests in Grand Mandarin Inn

8.4
Very Good
From 1,345 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

7.8

Location

8.6

Service and Facilites

8.4

People often mention about Grand Mandarin Inn
All
Khoảng cách đến trung tâm (34)
Phòng ngủ (30)
Đường đi (29)
Nhân viên thân thiện (25)
Không gian phòng (25)
Phòng tắm (24)
Khu vực chung (21)
Không khí (18)
WiFi (17)
Khu vực xung quanh (16)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Grand Mandarin Inn

Number of reviews per page
20
40
Customer reviews
L***u
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
eidneowosndoealakasbsksmxmfosks
Find this review helpful?
Accommodation's Reply
21 Oct 2025
Thank you for such a great review for us during your stay in GM Singkawang. We truly pleased to receive your compliments.
M***o
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
While in Singkawang city, you can enjoy staying at the Grand Mandarin with pleasant facilities.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
09 Oct 2025
Thank you for the review. We are pleased to welcoming you at Grand Mandarin Singkawang in near future. Kind regards, Management
mohammad t.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Friendly prices and close to the city center
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
06 Oct 2025
Thank you for such a great review for us during your stay in Grand Mandarin Singkawang. We truly pleased to receive your compliments. Hopefully, your pleasant experience with us will bring you back to our hotel. See you again soon Warm regards,
J***r
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
The price was affordable for two large beds for four people, and the room was very spacious. However, the hotel itself was a bit dated compared to the photos. The staff was also less than friendly.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
06 Oct 2025
Thank you for such a great review for us during your stay in GM Singkawang. We truly pleased to receive your compliments. Hopefully, your pleasant experience with us will bring you back to our hotel. See you again soon Warm regards,
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
As noted by reviews from those who have stayed here, the room facilities and amenities are dated. The towels and bedsheets are in need of replacement, especially since the absorbency is very minimal. The rooms and bathrooms are quite clean. One of the advantages of this accommodation is its proximity to the city center and popular culinary spots in Singkawang. Almost all tourist and culinary destinations are within walking distance.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
29 Sep 2025
Thank you for your review and feedback. We strive to improve our facilities, products, and services. We hope you will enjoy all our facilities and services when you return to our hotel. Best regards, Management
Translated by Google Icon
See original
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
I've stayed at Grand Mandarin twice when I had business back to Skw... The hotel is okay, the room, bathroom & hotel area are clean, the location is strategic, quite close to the market so it's just a short walk there, potential customers will become regular customers every time they go to Skw 😁
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
26 Sep 2025
Thank you for taking the time to review and rate our hotel. We were honored to serve you during your recent visit to Singkawang. Best regards, Management
Translated by Google Icon
See original
E***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
A place we always go to when we're in Singkawang. It's affordable with comfortable and spacious rooms.
Find this review helpful?
Accommodation's Reply
23 Sep 2025
Warmest Greeting from Grand Mandarin Singkawang. Thank you for taking your valuable time to give us rating towards our Hotel. It's an honour for us to having you stay here. Please feel free to let us know if there's any suggestions to make your next visit more enjoyable and pleasantly stay, Kind regards, Management
E***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 6 week(s) ago
I stayed for three nights and was disappointed. The room was quite large, close to the city center. The service was rude (unfriendly), the towels were worn, the AC wasn't cold, the bathroom was dirty, and the room was full of ants. Resting was interrupted by the noisy odong odong (traditional music instrument). Improve the facilities and cleanliness, and the receptionist should be friendly so guests won't be put off coming back.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Sep 2025
Thank you for your suggestions and feedback. We strive to improve our facilities, products, and services. We hope that when you return to our hotel, you will enjoy all the amenities comfortably. Best regards, Management,
Translated by Google Icon
See original
Profile Picture
HENDRI
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Affordable prices, good and friendly staff service... Near the culinary center of Hong Kong Market
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Sep 2025
Thank you for such a great review for us during your stay in Grand Mandarin Singkawang. We truly pleased to receive your compliments. Hopefully, your pleasant experience with us will bring you back to our hotel. See you again soon Warm regards,
P***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.0
/10
Reviewed 8 week(s) ago
Suggestion...it's time to replace the bath towels with new ones, they're already dull and the threads are coming out. The hotel's location is strategic, close to the city center.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Sep 2025
Thank you for your suggestions and feedback. We strive to improve our facilities, products, and services. We hope you'll enjoy all our facilities and services when you return to our hotel. Best regards, Management.
Translated by Google Icon
See original
Y***y
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 8 week(s) ago
I dislike the towel. It’s look terible.
Find this review helpful?
Accommodation's Reply
18 Sep 2025
Thank you for your suggestions and feedback. We strive to improve our facilities, products, and services. We hope that when you return to our hotel, you will enjoy all the amenities comfortably. Best regards, Management,
Translated by Google Icon
See original
Dony B.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Overall, the service, ambiance, size, and location of the hotel were quite comfortable and worth it. However, the bedding is due for a facelift, as I've found several spots and stains on the sheets and pillowcases. The cleaning crew also needs to be equipped with a vacuum cleaner to prevent hair, sand, and other debris from being left on the bed after cleaning. Good luck, Grand Mandarin Hotel.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Sep 2025
Thank you for your suggestions and feedback. We strive to improve our facilities, products, and services. We hope you'll enjoy all our facilities and services when you return to our hotel. Best regards, Management.
Translated by Google Icon
See original
H***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
The location is good, but it's a shame the sheets and towels are already discolored... maybe they should be replaced...
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Aug 2025
Warm greetings from Grand Mandarin Singkawang. Thank you for your stay and review of our hotel. We are very pleased that our facilities and services have satisfied you. Thank you also for your suggestions and input. We will consider your suggestions for the comfort of our guests. We look forward to welcoming you back to Grand Mandarin Singkawang. Warm regards,
Translated by Google Icon
See original
h***h
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
The hotel's location is very strategic, close to the urban area and easy to find culinary delights.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
13 Aug 2025
Thank you for such a great review for us during your stay in Grand Mandarin Singkawang. We truly pleased to receive your compliments.
F***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 12 week(s) ago
There were black ants in my room, so if I dropped food, I had to pick it up immediately. The bed and toilet were okay. The service was friendly, and the location was strategic.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
05 Aug 2025
Warm greetings, Thank you for your review and feedback. We strive to improve our facilities, products, and services. We hope you will enjoy all our facilities and services when you return to our hotel. Best regards, Management.
Translated by Google Icon
See original
Oke A. L.
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 16 week(s) ago
Nice and clean... Price can be lowered for those staying longer
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
25 Jul 2025
Thank you for staying with us and for your review of our hotel. We are delighted that you were satisfied with our facilities and services. We look forward to welcoming you back to Grand Mandarin Singkawang. Warm regards,
Translated by Google Icon
See original
Y***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.6
/10
Reviewed 17 week(s) ago
the fridge is broken, the view is ok, the location is strategic
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Jul 2025
Thank you so much for giving us your feedback. We really appreciate your comment to improve our service and staff. We ensure in your next visit, this will not happen again. Best Regards, Pengelola
K***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.6
/10
Reviewed 20 week(s) ago
I asked for an extra bed in this hotel. It turned out that only a mattress, dirty sheets and blankets were provided. Guests must ask for their rooms to be cleaned (before 2 pm) otherwise our rooms will not be cleaned.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
11 Jun 2025
Warm greetings from Grand Mandarin Singkawang. Thank you for staying and reviewing our hotel. For extrabeds, all are standard with thick foam material, different from the mattress used, regarding room service according to our SOP, last service is at 15.00 WIB. We apologize for the inconvenience of staying at our place. We look forward to welcoming you back to Grand Mandarin Singkawang. Warm Regards, Management
Translated by Google Icon
See original
P***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 21 week(s) ago
Everything ok. 2D1N. Only there is no family room that can fit 7/8 people.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
09 Jun 2025
Thank you for such a great review for us during your stay in Grand Mandarin Singkawang. We truly pleased to receive your compliments. Hopefully, your pleasant experience with us will bring you back to our hotel. See you again soon  Warm regards, Salam hangat dari Grand Mandarin Singkawang.
P***A
icon-origin-TRAVELOKA
8.2
/10
Reviewed 21 week(s) ago
Everything ok. 2D1N. Only there is no family room that can fit 7/8 people.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
09 Jun 2025
Thank you for such a great review for us during your stay in Grand Mandarin Singkawang. We truly pleased to receive your compliments. Hopefully, your pleasant experience with us will bring you back to our hotel. See you again soon  Warm regards, Salam hangat dari Grand Mandarin Singkawang.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Grand Mandarin Inn

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 1,345 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

7.8

Location

8.6

Service and Facilites

8.4

People often mention about Grand Mandarin Inn
All
Khoảng cách đến trung tâm (34)
Phòng ngủ (30)
Đường đi (29)
Nhân viên thân thiện (25)
Không gian phòng (25)
Phòng tắm (24)
Khu vực chung (21)
Không khí (18)
WiFi (17)
Khu vực xung quanh (16)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Grand Mandarin Inn

Number of reviews per page
20
40
Customer reviews
L***u
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
eidneowosndoealakasbsksmxmfosks
Find this review helpful?
Accommodation's Reply
21 Oct 2025
Thank you for such a great review for us during your stay in GM Singkawang. We truly pleased to receive your compliments.
M***o
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
While in Singkawang city, you can enjoy staying at the Grand Mandarin with pleasant facilities.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
09 Oct 2025
Thank you for the review. We are pleased to welcoming you at Grand Mandarin Singkawang in near future. Kind regards, Management
mohammad t.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Friendly prices and close to the city center
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
06 Oct 2025
Thank you for such a great review for us during your stay in Grand Mandarin Singkawang. We truly pleased to receive your compliments. Hopefully, your pleasant experience with us will bring you back to our hotel. See you again soon Warm regards,
J***r
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
The price was affordable for two large beds for four people, and the room was very spacious. However, the hotel itself was a bit dated compared to the photos. The staff was also less than friendly.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
06 Oct 2025
Thank you for such a great review for us during your stay in GM Singkawang. We truly pleased to receive your compliments. Hopefully, your pleasant experience with us will bring you back to our hotel. See you again soon Warm regards,
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
As noted by reviews from those who have stayed here, the room facilities and amenities are dated. The towels and bedsheets are in need of replacement, especially since the absorbency is very minimal. The rooms and bathrooms are quite clean. One of the advantages of this accommodation is its proximity to the city center and popular culinary spots in Singkawang. Almost all tourist and culinary destinations are within walking distance.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
29 Sep 2025
Thank you for your review and feedback. We strive to improve our facilities, products, and services. We hope you will enjoy all our facilities and services when you return to our hotel. Best regards, Management
Translated by Google Icon
See original
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
I've stayed at Grand Mandarin twice when I had business back to Skw... The hotel is okay, the room, bathroom & hotel area are clean, the location is strategic, quite close to the market so it's just a short walk there, potential customers will become regular customers every time they go to Skw 😁
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
26 Sep 2025
Thank you for taking the time to review and rate our hotel. We were honored to serve you during your recent visit to Singkawang. Best regards, Management
Translated by Google Icon
See original
E***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
A place we always go to when we're in Singkawang. It's affordable with comfortable and spacious rooms.
Find this review helpful?
Accommodation's Reply
23 Sep 2025
Warmest Greeting from Grand Mandarin Singkawang. Thank you for taking your valuable time to give us rating towards our Hotel. It's an honour for us to having you stay here. Please feel free to let us know if there's any suggestions to make your next visit more enjoyable and pleasantly stay, Kind regards, Management
E***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 6 week(s) ago
I stayed for three nights and was disappointed. The room was quite large, close to the city center. The service was rude (unfriendly), the towels were worn, the AC wasn't cold, the bathroom was dirty, and the room was full of ants. Resting was interrupted by the noisy odong odong (traditional music instrument). Improve the facilities and cleanliness, and the receptionist should be friendly so guests won't be put off coming back.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Sep 2025
Thank you for your suggestions and feedback. We strive to improve our facilities, products, and services. We hope that when you return to our hotel, you will enjoy all the amenities comfortably. Best regards, Management,
Translated by Google Icon
See original
Profile Picture
HENDRI
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Affordable prices, good and friendly staff service... Near the culinary center of Hong Kong Market
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Sep 2025
Thank you for such a great review for us during your stay in Grand Mandarin Singkawang. We truly pleased to receive your compliments. Hopefully, your pleasant experience with us will bring you back to our hotel. See you again soon Warm regards,
P***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.0
/10
Reviewed 8 week(s) ago
Suggestion...it's time to replace the bath towels with new ones, they're already dull and the threads are coming out. The hotel's location is strategic, close to the city center.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Sep 2025
Thank you for your suggestions and feedback. We strive to improve our facilities, products, and services. We hope you'll enjoy all our facilities and services when you return to our hotel. Best regards, Management.
Translated by Google Icon
See original
Y***y
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 8 week(s) ago
I dislike the towel. It’s look terible.
Find this review helpful?
Accommodation's Reply
18 Sep 2025
Thank you for your suggestions and feedback. We strive to improve our facilities, products, and services. We hope that when you return to our hotel, you will enjoy all the amenities comfortably. Best regards, Management,
Translated by Google Icon
See original
Dony B.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Overall, the service, ambiance, size, and location of the hotel were quite comfortable and worth it. However, the bedding is due for a facelift, as I've found several spots and stains on the sheets and pillowcases. The cleaning crew also needs to be equipped with a vacuum cleaner to prevent hair, sand, and other debris from being left on the bed after cleaning. Good luck, Grand Mandarin Hotel.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Sep 2025
Thank you for your suggestions and feedback. We strive to improve our facilities, products, and services. We hope you'll enjoy all our facilities and services when you return to our hotel. Best regards, Management.
Translated by Google Icon
See original
H***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
The location is good, but it's a shame the sheets and towels are already discolored... maybe they should be replaced...
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Aug 2025
Warm greetings from Grand Mandarin Singkawang. Thank you for your stay and review of our hotel. We are very pleased that our facilities and services have satisfied you. Thank you also for your suggestions and input. We will consider your suggestions for the comfort of our guests. We look forward to welcoming you back to Grand Mandarin Singkawang. Warm regards,
Translated by Google Icon
See original
h***h
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
The hotel's location is very strategic, close to the urban area and easy to find culinary delights.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
13 Aug 2025
Thank you for such a great review for us during your stay in Grand Mandarin Singkawang. We truly pleased to receive your compliments.
F***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 12 week(s) ago
There were black ants in my room, so if I dropped food, I had to pick it up immediately. The bed and toilet were okay. The service was friendly, and the location was strategic.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
05 Aug 2025
Warm greetings, Thank you for your review and feedback. We strive to improve our facilities, products, and services. We hope you will enjoy all our facilities and services when you return to our hotel. Best regards, Management.
Translated by Google Icon
See original
Oke A. L.
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 16 week(s) ago
Nice and clean... Price can be lowered for those staying longer
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
25 Jul 2025
Thank you for staying with us and for your review of our hotel. We are delighted that you were satisfied with our facilities and services. We look forward to welcoming you back to Grand Mandarin Singkawang. Warm regards,
Translated by Google Icon
See original
Y***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.6
/10
Reviewed 17 week(s) ago
the fridge is broken, the view is ok, the location is strategic
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Jul 2025
Thank you so much for giving us your feedback. We really appreciate your comment to improve our service and staff. We ensure in your next visit, this will not happen again. Best Regards, Pengelola
K***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.6
/10
Reviewed 20 week(s) ago
I asked for an extra bed in this hotel. It turned out that only a mattress, dirty sheets and blankets were provided. Guests must ask for their rooms to be cleaned (before 2 pm) otherwise our rooms will not be cleaned.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
11 Jun 2025
Warm greetings from Grand Mandarin Singkawang. Thank you for staying and reviewing our hotel. For extrabeds, all are standard with thick foam material, different from the mattress used, regarding room service according to our SOP, last service is at 15.00 WIB. We apologize for the inconvenience of staying at our place. We look forward to welcoming you back to Grand Mandarin Singkawang. Warm Regards, Management
Translated by Google Icon
See original
P***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 21 week(s) ago
Everything ok. 2D1N. Only there is no family room that can fit 7/8 people.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
09 Jun 2025
Thank you for such a great review for us during your stay in Grand Mandarin Singkawang. We truly pleased to receive your compliments. Hopefully, your pleasant experience with us will bring you back to our hotel. See you again soon  Warm regards, Salam hangat dari Grand Mandarin Singkawang.
P***A
icon-origin-TRAVELOKA
8.2
/10
Reviewed 21 week(s) ago
Everything ok. 2D1N. Only there is no family room that can fit 7/8 people.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
09 Jun 2025
Thank you for such a great review for us during your stay in Grand Mandarin Singkawang. We truly pleased to receive your compliments. Hopefully, your pleasant experience with us will bring you back to our hotel. See you again soon  Warm regards, Salam hangat dari Grand Mandarin Singkawang.
Number of reviews per page
20
40