How many rooms are available at Grand Master Villa Tomohon?

Grand Master Villa Tomohon has 40 rooms in total.

Does Grand Master Villa Tomohon provide parking?

Yes, Grand Master Villa Tomohon provides parking. Please confirm details directly with the hotel.

Does Grand Master Villa Tomohon have a swimming pool?

Yes, a swimming pool is available at Grand Master Villa Tomohon.

Does Grand Master Villa Tomohon provide early check-in?

Yes, early check-in is available at Grand Master Villa Tomohon, subject to availability. Please contact the hotel directly to arrange this.

Does Grand Master Villa Tomohon provide late check-out?

Yes, late check-out is available at Grand Master Villa Tomohon, subject to availability. Please contact the hotel directly to arrange this.

What do past guests say about Grand Master Villa Tomohon?

Grand Master Villa Tomohon is well-known for its Location, Room Comfort, Meal, as reviewed by verified Traveloka guests.

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Grand Master Villa Tomohon

Name: Grand Master Villa Tomohon
Address: jl. lingkar barat kakaskasen satu, Tomohon, Tomohon Utara, Tomohon, Sulawesi Utara, Indonesia, 95415, jl. lingkar barat kakaskasen satu, Tomohon, Sulawesi Utara, 95415, Indonesia
Rating: 8.5

Villas

Preferred Partner

All-star Accommodation

8.5

/10

Very Good

611 reviews

What Guests Say About Their Stay

Putri W.

10.0

/ 10

Always the best, I've stayed here twice. The rooms are spacious, the food is delicious, and I'll definitely be back if I have an event or holiday.

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Olivia

10.0

/ 10

Very satisfied, the room concept is extraordinary, clean and fragrant, there is a swimming pool and karaoke really supports this holiday... the food is delicious, the yellow rice is the champion... keep it up, okay?

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Timothy M. T.

8.8

/ 10

Good place, friendly staff, the deluxe room exterior is a townhouse themed space, near local minimart and common Tomohon places. 9/10

Matilda

10.0

/ 10

This accommodation is as shown in the picture. Quiet, comfortable and spacious. The food is also delicious and the staff are friendly. If there is a chance, we will come again. Yes grand master villa Tomohon.👍

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Prisca G.

9.4

/ 10

Very cool, friendly service, satisfying food and quiet. Clean pool and beautiful views.

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In the Area

See Map

jl. lingkar barat kakaskasen satu, Tomohon, Tomohon Utara, Tomohon, Sulawesi Utara, Indonesia, 95415

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

WiFi

note: villa was previously named Grand Master Resort Tomohon Staying at Grand Master Villa Tomohon is a good choice when you are visiting North Tomohon. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Grand Master Villa Tomohon

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What's around Grand Master Villa Tomohon

jl. lingkar barat kakaskasen satu, Tomohon, Tomohon Utara, Tomohon, Sulawesi Utara, Indonesia, 95415

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Discover More About Grand Master Villa Tomohon

Discover Your Perfect Getaway at Grand Master Villa Tomohon

Welcome to Grand Master Villa Tomohon, your premier destination for an unforgettable stay in the heart of Sulawesi Utara, Indonesia. We pride ourselves on offering a serene and luxurious experience, blending modern comforts with the natural beauty of our surroundings. Whether you're here for a relaxing vacation, a romantic escape, or a productive business trip, Grand Master Villa Tomohon is designed to exceed your expectations. Room rates at Grand Master Villa Tomohon start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Grand Master Villa Tomohon Location

Nestled in the picturesque highlands of Tomohon, Grand Master Villa Tomohon offers a tranquil retreat away from the hustle and bustle of city life. Located at jl. lingkar barat kakaskasen satu, Tomohon, Tomohon Utara, Tomohon, Sulawesi Utara, Indonesia, 95415, our villa is conveniently situated to provide easy access to the region's most captivating natural wonders and cultural sites. While Tomohon itself is a charming town, the nearest major city, Manado, is approximately a 1-hour drive away, offering a gateway to broader regional exploration. The atmosphere here is one of peaceful serenity, surrounded by lush greenery and the cool mountain air, making it an ideal spot for relaxation and rejuvenation. For those seeking adventure, the vibrant local markets and stunning volcanic landscapes are just a stone's throw away.

Grand Master Villa Tomohon Facilities & Services

Facilities for guests at Grand Master Villa Tomohon are thoughtfully curated to ensure a comfortable and enjoyable stay. We offer a range of amenities designed to cater to every need:

A refreshing outdoor swimming pool, perfect for a leisurely dip or sunbathing. Operating hours are from 8:00 AM to 6:00 PM, with no additional fees.
Complimentary Wi-Fi access throughout the property, keeping you connected at all times.
A dedicated concierge service to assist with tour bookings, transportation, and local recommendations. Available from 7:00 AM to 10:00 PM.
On-site dining options offering delicious local and international cuisine.
Spacious and well-maintained gardens, providing a serene environment for relaxation.
Ample free parking space for guests arriving by car.
A business center equipped with essential facilities for our corporate travelers.
Room service available from 7:00 AM to 9:00 PM.

Grand Master Villa Tomohon Room Types

Grand Master Villa Tomohon boasts a diverse selection of room types to suit every traveler's preference. Our "Room types of Grand Master Villa Tomohon" are designed with comfort and elegance in mind, ensuring a restful night's sleep.

Deluxe Room:
Offering a comfortable space with a Garden View. Available in smoking and non-smoking options. Some rooms feature a bathtub.
Superior Room:
A well-appointed room with a choice of Garden View or City View. Available in smoking and non-smoking options.
Executive Suite:
For those seeking extra space and luxury, our Executive Suites provide enhanced amenities and a City View. These suites typically include a bathtub.
Family Suite:
Ideal for families traveling together, these spacious suites offer ample room and comfort, often with a Garden View and a bathtub.

We are pleased to offer pet-friendly rooms under specific conditions. Please inquire about our pet policy and any associated cleaning fees, which are charged in Philippine Pesos (PHP).

Grand Master Villa Tomohon Dining & Restaurants

Savor the flavors of Sulawesi Utara and beyond at Grand Master Villa Tomohon's dining establishments. Our culinary team is dedicated to providing a delightful gastronomic journey.

The Highland Restaurant:
Our main restaurant offers a breakfast buffet from 7:00 AM to 10:00 AM, with lunch and dinner served from 12:00 PM to 9:00 PM. Expect a range of local specialties and international dishes. Estimated price per person for lunch/dinner is around PHP 400-600.
The Garden Cafe:
A casual spot perfect for light snacks, coffee, and refreshing beverages. Open from 9:00 AM to 7:00 PM.

Grand Master Villa Tomohon Nearby Attractions and Activities

Tomohon and its surrounding areas are rich with natural beauty and cultural experiences. Here are some must-visit spots near Grand Master Villa Tomohon:

Mount Mahawu:
An active volcano offering breathtaking panoramic views after a relatively easy hike.
Tondano Lake:
A large volcanic lake known for its serene beauty and local fishing villages.
Tomohon Market:
Experience the vibrant local culture and unique culinary offerings at this bustling market.
Linow Lake:
Famous for its color-changing waters, a truly unique natural phenomenon.
Woloan Village:
Known for its traditional Minahasan houses, offering a glimpse into local craftsmanship and architecture.

If you are looking for other activities around Grand Master Villa Tomohon, check out the best deals on Traveloka: Recommended activities in Tomohon!

How to Get to Grand Master Villa Tomohon from the Airport

Navigating your journey to Grand Master Villa Tomohon is straightforward, whether you're arriving at the nearest airport or seeking convenient "Airport transfer service of Grand Master Villa Tomohon". Here's "How to get to Grand Master Villa Tomohon":

Private Airport Transfer:
The most convenient option is to arrange a private airport transfer directly through Grand Master Villa Tomohon. This service ensures a seamless journey from the airport to our doorstep. Prices typically range from PHP 800 to PHP 1500, depending on the vehicle type and distance. You can also explore airport transfer services on Traveloka.
Taxi:
Metered taxis are available at the airport. The journey to Grand Master Villa Tomohon can take approximately 1.5 to 2 hours, with fares estimated between PHP 600 to PHP 1000.
Ride-hailing Service:
You can also opt for a ride-hailing service from the airport. Ensure you confirm the fare with the driver before starting your trip.

Summary of Why You Should Choose to Stay at Grand Master Villa Tomohon

Grand Master Villa Tomohon offers an unparalleled experience for travelers seeking tranquility, comfort, and authentic local charm. With our stunning location, excellent facilities, and warm hospitality, we are confident that your stay with us will be memorable. Here are the key reasons to choose Grand Master Villa Tomohon:

Prime location amidst the natural beauty of Sulawesi Utara.
Comfortable and well-appointed rooms catering to various needs.
Excellent on-site dining options featuring local and international cuisine.
A range of facilities including a swimming pool and beautiful gardens.
Proximity to fascinating natural attractions and cultural sites.

Discover the best "Room availability at Grand Master Villa Tomohon" and start "Booking Grand Master Villa Tomohon" today. For the best deals and a seamless booking process, visit Traveloka. Book budget hotels in Sulawesi Utara and experience the magic of this enchanting region. Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Grand Master Villa Tomohon

Entertainment Facility

Functional Hall

Lobby

Exterior

Bedroom

General

AC
Banquet
Family room
Non-smoking room
Swimming pool
Recreation room
Smoking area
Smoke-free
Terrace

Food and Drinks

A la carte breakfast
Bar
Breakfast
Buffet breakfast
Cafe
Poolside bar
Snack bar
Vegetarian meal

Public Facilities

Coffee/tea in lobby
Early check-in
Late check-out
Restaurant
Breakfast restaurant
Room service
Safety deposit box
WiFi in public area

Accessibilty

Disabled access friendly
Accessibility equipment
Accessible bathroom
Accessible parking
In-room accessibility
Roll-in shower
Wheelchair accessible

Business Facilities

Business center
Business facilities
Conference room
Meeting facilities
Projector
Theatre/auditorium

Hotel Services

24-hour Receptionist
24-hour security
Laundry service
Multilingual staff
Newspaper

In-room Facilities

Bathtub
Hairdryer
Shower
TV

Things to Do

Karaoke
Outdoor pool
Sauna

Connectivity

Internet point
Free WiFi
WiFi in public area (surcharge)

Nearby Facilities

ATM/Banking
Laundry
Shops

Family-friendly Facilities

Children pool

Accommodation Policy & General Information in Grand Master Villa Tomohon

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Grand Master Villa Tomohon	40
Number of floors in Grand Master Villa Tomohon	2
Another facilities in Grand Master Villa Tomohon	Banquet, Family room, Non-smoking room, Swimming pool, Recreation room

Frequently asked question in Grand Master Villa Tomohon

What are available facilities at Grand Master Villa Tomohon?

There are top facilites at Grand Master Villa Tomohon such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Grand Master Villa Tomohon?

The standard check-in time at Grand Master Villa Tomohon is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Grand Master Villa Tomohon provide breakfast?

Yes, Grand Master Villa Tomohon provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Grand Master Villa Tomohon?

Grand Master Villa Tomohon is a 3.0-star hotel.

How many floors does Grand Master Villa Tomohon have?

Grand Master Villa Tomohon has 2 floors.

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More Reviews from Other Guests in Grand Master Villa Tomohon

Overall Ratings & Reviews Grand Master Villa Tomohon

Traveloka (611)

8.5

Very Good

From 611 reviews

Provided by travelers on

Cleanliness

8.4

Room Comfort

8.6

Meal

8.5

Location

8.7

Service and Facilites

8.5

People often mention about Grand Master Villa Tomohon

All

Ambiance (36)

Staff Friendliness (32)

Room Space (32)

Hotel Area (32)

Family Friendly (29)

Bathroom (29)

Bedroom (28)

Taste (27)

Surroundings (24)

Soundproof (23)

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Traveler Reviews Grand Master Villa Tomohon

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Customer reviews

a***a

8.8

/10

Reviewed 4 week(s) ago

The staff is friendly and the hotel has a pleasant atmosphere. However, it would be even better if the pool had its own towels so you don't have to bring them from your room.

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Yusuf S.

Staycation

10.0

/10

Reviewed 8 week(s) ago

The first time I stayed here, I was very satisfied, both with the hotel, the area, the view, and everything I liked.

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Accommodation's Reply

19 May 2026

Dear Mr. Yusuf S., Thank you for taking the time to write a positive review about your stay at our hotel. We are delighted to hear that you were satisfied with our service, the comfort of your room, and the amenities we provided. Such reviews are a great inspiration for our entire team to continue providing the best possible service to all our guests. We hope to welcome you back for your next stay and provide you with a similarly memorable experience. Thank you again for your trust in Grandmaster Villa Tomohon Hotel. Sincerely, Rahmat Kiyai, General Manager

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W***a

Business

10.0

/10

Reviewed 9 week(s) ago

Cool, comfortable, beautiful, delicious food, friendly staff

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Accommodation's Reply

19 May 2026

Dear Mr./Ms. W*a, Thank you for taking the time to write a positive review about your stay at our hotel. We are delighted to hear that you were satisfied with our service, the comfort of your room, and the amenities we provided. Such reviews are a great inspiration to our entire team to continue providing the best possible service to all our guests. We hope to welcome you back on your next stay and provide you with a similarly memorable experience. Thank you again for your trust in Grandmaster Villa Tomohon Hotel. Sincerely, Rahmat Khiyai, General Manager

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Bryando I. P.

Staycation

9.7

/10

Reviewed 12 week(s) ago

It was a great stay at this hotel.

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Accommodation's Reply

24 Apr 2026

Dear Mr. Brian Doe I.P., Thank you for taking the time to write a positive review about your stay at our hotel. We are delighted to hear that you were satisfied with our service, the comfort of your room, and the amenities we provided. Such reviews are a great inspiration for our entire team to continue providing the best service to all our guests. We hope to welcome you back for your next stay and provide you with another memorable experience. Thank you again for your trust in Grandmaster Villa Tomohon Hotel. Sincerely, Rahmat Kiyai, General Manager

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V***a

8.2

/10

Reviewed 13 week(s) ago

Good

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Accommodation's Reply

24 Apr 2026

Dear Mr./Ms. V*a, Thank you for taking the time to write a positive review about your stay at our hotel. We are delighted to hear that you were satisfied with our service, the comfort of your room, and the amenities we provided. Such reviews are a great inspiration for our entire team to continue providing the best possible service to all our guests. We hope to welcome you back on your next stay and provide you with a similarly memorable experience. Thank you again for your trust in Grandmaster Villa Tomohon Hotel. Sincerely, Rahmat Khiyai, General Manager

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A***a

Staycation

9.7

/10

Reviewed 14 week(s) ago

Friendly and satisfactory service plus cool air and mountain view 👍👍

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Accommodation's Reply

24 Apr 2026

Dear Mr./Ms. A*a, Thank you for taking the time to write a positive review about your stay at our hotel. We are delighted to hear that you were satisfied with our service, the comfort of your room, and the amenities we provided. Such reviews are a great inspiration for our entire team to continue providing the best possible service to all our guests. We hope to welcome you back for your next stay and provide you with a similarly memorable experience. Thank you again for your trust in Grandmaster Villa Tomohon Hotel. Sincerely, Rahmat Kiyai, General Manager

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j***e

9.7

/10

Reviewed 14 week(s) ago

Check-in and check-out were very quick. The staff was friendly. It's perfect for a family vacation.

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Accommodation's Reply

24 Apr 2026

Dear Mr./Ms. J*e, Thank you for taking the time to write a positive review about your stay at our hotel. We are delighted to hear that you were satisfied with our service, the comfort of your room, and the amenities we provided. Such reviews are a great inspiration for our entire team to continue providing the best possible service to all our guests. We hope to welcome you back on your next stay and provide you with a similarly memorable experience. Thank you again for your trust in Grandmaster Villa Tomohon Hotel. Sincerely, Rahmat Kiyai, General Manager

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K***A

Staycation

9.7

/10

Reviewed 14 week(s) ago

Nice view, clean room, good food, friendly staff

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Accommodation's Reply

24 Apr 2026

Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at our hotel. We are delighted to hear that you were satisfied with our service, the comfort of your room, and the amenities we provided. Such reviews are a great inspiration for our entire team to continue providing the best possible service to all our guests. We hope to welcome you back on your next stay and provide you with a similarly memorable experience. Thank you again for your trust in Grandmaster Villa Tomohon Hotel. Sincerely, Rahmat Khiyai, General Manager

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m***o

Leisure

8.5

/10

Reviewed 15 week(s) ago

Friendly staff, comfortable and quiet atmosphere

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Accommodation's Reply

24 Apr 2026

Dear Mr./Ms. M*o, Thank you for taking the time to write a positive review about your stay at our hotel. We are delighted to hear that you were satisfied with our service, the comfort of your room, and the amenities we provided. Such reviews are a great inspiration for our entire team to continue providing the best possible service to all our guests. We hope to welcome you back on your next stay and provide you with a similarly memorable experience. Thank you again for your trust in Grandmaster Villa Tomohon Hotel. Sincerely, Rahmat Kiyai, General Manager

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H***a

8.5

/10

Reviewed 25 week(s) ago

The place is nice, it would be better if you come in the summer, because during the rainy season the view of Mount Lokon is not visible because it will be covered by fog. Hopefully when you come again the AC will be updated, just to add, if possible, clean the outside of the glass too, because it's not nice to see when you open the curtains, there are lots of bird droppings. Other than that, it's okay.

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1 people find it helpful

Accommodation's Reply

21 Jan 2026

Dear Mr./Ms. H*a, Thank you for taking the time to write a positive review about your stay at our hotel. We are delighted to hear that you were satisfied with our service, the comfort of your room, and the amenities we provided. Such reviews are a great inspiration for our entire team to continue providing the best possible service to all our guests. We hope to welcome you back again on your next stay and provide you with a similarly memorable experience. Thank you again for your trust in Grandmaster Villa Tomohon Hotel. Sincerely, Rahmat Kiyai, General Manager

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Graciaaa L.

8.4

/10

Reviewed 25 week(s) ago

Please note that the bathroom door in Queen's room is very unsafe. The door handle is so sharp that it cut my finger until it bled. Not only me, but there were 3 other people whose fingers were cut.

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1 people find it helpful

Accommodation's Reply

21 Jan 2026

Dear Ms. Gracia L., Thank you for taking the time to write a review about your stay at our hotel. We apologize for the incident that occurred. Reviews like this are a great motivation for our entire team to improve and strive to provide the best service to all our guests. We hope to welcome you back again on your next stay and provide you with another memorable experience. Thank you again for your trust in Grandmaster Villa Tomohon Hotel. Sincerely, Rahmat Kiyai, General Manager

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angelita k.

10.0

/10

Reviewed 29 week(s) ago

The best in terms of views, facilities, food, and service. But the Wi-Fi keeps dropping out. Please improve it.

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Accommodation's Reply

21 Jan 2026

Dear Ms. Angia, Thank you for taking the time to write a positive review about your stay at our hotel. We are delighted to hear that you were satisfied with our service, the comfort of your room, and the amenities we provided. Such reviews are a great inspiration for our entire team to continue providing the best possible service to all our guests. We hope to welcome you back for your next stay and provide you with a similarly memorable experience. Thank you again for your trust in Grandmaster Villa Tomohon Hotel. Sincerely, Rahmat Kiyai, General Manager

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F***x

6.7

/10

Reviewed 29 week(s) ago

The service was not good, no one helped lift things out of the car and the room was a bit dark.

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Accommodation's Reply

21 Jan 2026

Dear Mr./Ms. F*x, Thank you for taking the time to write a review about your stay at our hotel. We apologize for any inconvenience you may have experienced. Reviews like this are a great motivation for our entire team to continuously improve and provide the best possible service to all our guests. We hope to welcome you back on your next stay and provide you with another memorable experience. Thank you again for your trust in Grandmaster Villa Tomohon Hotel. Sincerely, Rahmat Kiyai, General Manager

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Jemmy P.

Leisure

8.5

/10

Reviewed 29 week(s) ago

Beautiful atmosphere and friendly staff

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Accommodation's Reply

21 Jan 2026

Dear Mr./Ms. Jamie P., Thank you for taking the time to write a positive review about your stay at our hotel. We are delighted to hear that you were satisfied with our service, the comfort of your room, and the amenities we provided. Such reviews are a great inspiration to our entire team to continue providing the best possible service to all our guests. We hope to welcome you back on your next stay and provide you with a similarly memorable experience. Thank you again for your trust in Grandmaster Villa Tomohon Hotel. Sincerely, Rahmat Khiyai, General Manager

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D***a

Leisure

9.7

/10

Reviewed 32 week(s) ago

Recommended for family vacation

1 people find it helpful

Accommodation's Reply

21 Jan 2026

Dear Mr./Ms. D*a, Thank you for taking the time to write a positive review about your stay at our hotel. We are delighted to hear that you were satisfied with our service, the comfort of your room, and the amenities we provided. Such reviews are a great inspiration to our entire team to continue providing the best possible service to all our guests. We hope to welcome you back on your next stay and provide you with a similarly memorable experience. Thank you again for your trust in Grandmaster Villa Tomohon. Sincerely, Rahmat Khiyai, General Manager

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Putri W.

Staycation

10.0

/10

Reviewed 33 week(s) ago

Always the best, I've stayed here twice. The rooms are spacious, the food is delicious, and I'll definitely be back if I have an event or holiday.

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Accommodation's Reply

21 Jan 2026

Dear Ms. Putri W., Thank you for taking the time to write a positive review about your stay at our hotel. We are delighted to hear that you were satisfied with our service, the comfort of your room, and the amenities we provided. Such reviews are a great inspiration for our entire team to continue providing the best possible service to all our guests. We hope to welcome you back for your next stay and provide you with a similarly memorable experience. Thank you again for your trust in Grandmaster Villa Tomohon Hotel. Sincerely, Rahmat Kiyai, General Manager

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R***o

10.0

/10

Reviewed 36 week(s) ago

Very impressive. Delicious food. Affordable prices.

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Accommodation's Reply

15 Nov 2025

Dear R*o, Thank you for taking the time to write a positive review regarding your stay at our hotel. We are very glad that you were satisfied with our service, the comfort of our rooms and the facilities we provided. These reviews are a great motivation for our team to continue to strive to provide the best service to all our guests. We do hope to welcome you back for your next stay and to provide you with an equally wonderful experience. Thank you once again for your trust in Grand Master Villa Tomohon. Sincerely, Rahmat Kiyai General Manager

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Fernando P.

10.0

/10

Reviewed 37 week(s) ago

Very good, recommended to stay with family

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1 people find it helpful

Accommodation's Reply

15 Nov 2025

Fernando P. Thank you for taking the time to write a positive review regarding your stay at our hotel. We are very glad that you were satisfied with our service, the comfort of our rooms and the facilities we provided. These reviews are a great motivation for our team to continue to provide the best service to all our guests. We do hope to welcome you back for your next stay and to provide you with an equally wonderful experience. Thank you once again for your trust in Grand Master Villa Tomohon. Sincerely, Rahmat Kiyai General Manager

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B***n

Leisure

8.5

/10

Reviewed 39 week(s) ago

Cool views and the best accommodation in Tomohon

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Accommodation's Reply

15 Nov 2025

Thank you B*n for your wonderful review of our hotel. We are very glad that you were satisfied with our service, comfortable rooms and facilities. Your feedback is a driving force for our team to always strive to provide the best service to all our guests. We hope to welcome you back again soon. Thank you for choosing Master Tomohon Villas. Regards, General Manager Rahamat Kyai

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Verified Traveler

9.3

/10

Reviewed 39 week(s) ago

Good service, okay facilities, only the bathroom smells

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1 people find it helpful

Accommodation's Reply

15 Nov 2025

Dear Valued Guest, Thank you for taking the time to write us a review. We apologize for the inconvenience you experienced during your stay at our hotel. This was definitely not an experience we want to provide to our guests. We have acknowledged your comments regarding the condition of the room and cleanliness and will immediately follow up with the relevant team to prevent this from happening again in the future. We greatly appreciate such constructive feedback, which will help us to continuously improve. Should you wish, we hope to have the opportunity to serve you again with an even better impression and experience. Sincerely, Rahmat Kiyai, General Manager

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.