Grand Samota hotel

Hotels
8.6
/10
Very Good
96 reviews
In the Area
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Jalan Raya Samota, Sumbawa City Center, Sumbawa Besar, Nusa Tenggara Barat, Indonesia, 84313

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
WiFi
Staying at Grand Samota hotel is a good choice when you are visiting Sumbawa City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Grand Samota hotel

Jalan Raya Samota, Sumbawa City Center, Sumbawa Besar, Nusa Tenggara Barat, Indonesia, 84313
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Lobby Grand Samota hotel
Lobby 2 Grand Samota hotel

Discover More About Grand Samota hotel

Welcome to the enchanting island of Sumbawa, where the turquoise waters meet pristine beaches and vibrant culture. Nestled in this Indonesian paradise is the

Grand Samota hotel

, a haven of comfort and luxury designed to offer an unforgettable experience. Whether you're seeking a relaxing getaway, an adventurous exploration, or a comfortable base for business, the

Grand Samota hotel

promises exceptional service and world-class amenities. Discover why this exquisite property is the perfect choice for your next vacation in Nusa Tenggara Barat.

Grand Samota hotel Location

The

Grand Samota hotel

is strategically situated in the heart of Sumbawa Besar, offering convenient access to the region's most captivating sights and sounds. Located at Jalan Raya Samota, Pusat Kota Sumbawa, Sumbawa, Nusa Tenggara Barat, Indonesia, 84313, the hotel is approximately a 15-minute drive from the city center, making it easily accessible for travelers. For those arriving by air, it's a pleasant drive from the nearest airport, with various transportation options available. The atmosphere surrounding the

Grand Samota hotel

is one of serene tranquility, yet it remains close enough to local markets and cultural hubs for guests to immerse themselves in the authentic Sumbawan way of life. Imagine stepping out and finding yourself moments away from experiencing the local charm and hospitality.

Grand Samota hotel Facilities & Services

Facilities for guests at

Grand Samota hotel

are thoughtfully curated to ensure a comfortable and enjoyable stay. The hotel boasts a range of amenities designed to cater to every need:

  • A refreshing outdoor swimming pool, perfect for a leisurely dip or sunbathing. Operating hours are from 7:00 AM to 7:00 PM, with no additional fees for guests.
  • A well-equipped fitness center, available from 6:00 AM to 9:00 PM, allowing you to maintain your workout routine. Access is complimentary for all guests.
  • A dedicated children's play area, ensuring younger guests have a safe and fun space to enjoy themselves. This facility is open from 9:00 AM to 5:00 PM and is free of charge.
  • Complimentary Wi-Fi throughout the property, keeping you connected at all times.
  • On-site parking is available free of charge for guests who prefer to drive.
  • A 24-hour front desk service, ready to assist with any queries or requests.
  • Concierge services to help you plan your local excursions and activities.
  • Room service is available during specified hours, offering convenience and privacy.

Grand Samota hotel Room Types

Discover a variety of accommodations designed to suit every traveler's preference with the diverse room types of

Grand Samota hotel

. Each room is meticulously appointed to provide a sanctuary of comfort and style.

  • Deluxe Room:

    Offering a comfortable space with either a King or Twin bed configuration. Guests can choose between a serene Garden View or a vibrant City View. These rooms are non-smoking and some feature a relaxing bathtub.
  • Executive Suite:

    A more spacious option, perfect for those seeking extra room to unwind. These suites typically come with a King bed and offer enhanced amenities. Enjoy the City View from your well-appointed room. Select suites include a bathtub for added indulgence.
  • Family Room:

    Designed to accommodate families or larger groups, these rooms provide ample space and comfortable bedding arrangements. Enjoy the Garden View and the convenience of a non-smoking environment. Some Family Rooms are equipped with a bathtub.

The

Grand Samota hotel

is pleased to offer a limited number of pet-friendly rooms. Please note that advance notification is required, and an additional cleaning fee of PHP 500 per pet, per stay, will apply to ensure the comfort of all our guests.

Grand Samota hotel Dining & Restaurants

Savor a culinary journey at the

Grand Samota hotel

, where exquisite flavors and a delightful ambiance await. The hotel's dining establishments offer a range of gastronomic experiences to please every palate.

  • Samota Restaurant:

    The hotel's main dining venue, offering a delectable breakfast buffet from 6:00 AM to 10:00 AM. For lunch and dinner, enjoy a selection of Indonesian and international dishes. Estimated price per person for lunch/dinner is PHP 450. The restaurant is open daily from 6:00 AM to 10:00 PM.
  • Poolside Cafe:

    A casual spot perfect for light snacks, refreshing beverages, and casual meals throughout the day. Open from 10:00 AM to 6:00 PM, with light snacks and drinks priced around PHP 150.

Grand Samota hotel Nearby Attractions and Activities

Immerse yourself in the rich culture and natural beauty of Sumbawa by exploring the attractions near the

Grand Samota hotel

. Here are some must-visit spots:

  • Sumbawa Besar Palace (Istana Dalam Loka):

    A historical landmark offering a glimpse into the royal past of the region.
  • Mount Tambora National Park:

    For the adventurous, this iconic volcano offers challenging treks and breathtaking views.
  • Maluk Beach:

    A beautiful stretch of coastline known for its clear waters and serene atmosphere, perfect for relaxation.
  • Senggigi Beach:

    While a bit further, this popular tourist destination offers a vibrant atmosphere with various water sports and dining options.
  • Sumbawa Market:

    Experience the local life and find unique souvenirs at this bustling traditional market.

If you are looking for other activities around

Grand Samota hotel

, check out the best deals on Traveloka: Recommended activities in Sumbawa Besar!

How to Get to Grand Samota hotel from the Airport

Navigating your way to the

Grand Samota hotel

from the airport is straightforward, with several convenient options available. The airport transfer service of

Grand Samota hotel

ensures a smooth arrival. Here's how to get to

Grand Samota hotel

:

  • Hotel Private Airport Transfer:

    For the utmost convenience, pre-book the hotel's private airport transfer service. This service offers a comfortable and direct ride to the hotel. Prices start from approximately PHP 800, depending on the vehicle type. You can arrange this directly with the hotel or through Traveloka.
  • Taxi:

    Metered taxis are readily available at the airport. The journey to the

    Grand Samota hotel

    typically takes around 30-45 minutes, with fares ranging from PHP 300 to PHP 500, depending on traffic.
  • Ride-hailing Service:

    You can also opt for a ride-hailing service, which offers a convenient and often more affordable alternative to traditional taxis. The cost is comparable to metered taxis.

For seamless travel arrangements, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at Grand Samota hotel

Choosing the

Grand Samota hotel

for your stay in Nusa Tenggara Barat means opting for comfort, convenience, and a truly memorable experience. With excellent room availability at

Grand Samota hotel

, you're sure to find the perfect accommodation for your needs. Here are the top reasons to book your stay:

  • Prime location offering easy access to local attractions and amenities.
  • A wide range of facilities including a swimming pool, fitness center, and family-friendly spaces.
  • Comfortable and well-appointed rooms catering to various preferences.
  • Delicious dining options to satisfy your culinary desires.
  • Exceptional service from a dedicated and friendly staff.

Booking Grand Samota hotel

is simple and rewarding. Take advantage of the TRAVELOKA new user limited promo code to get up to 8% off your booking! Room rates at

Grand Samota hotel

start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Explore more options and secure your perfect getaway:

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All facilities in Grand Samota hotel

Bar, Cafe and Lounge Grand Samota hotel
Bar, Cafe and Lounge
Functional Hall Grand Samota hotel
Functional Hall
Lobby Grand Samota hotel
Lobby
Accommodation Services Grand Samota hotel
Accommodation Services
Exterior Grand Samota hotel
Exterior

Hotel Services

  • Bellhop
  • Early Check-in
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Limited hours room service
  • Medical service
  • Porter
  • Tours
  • Wedding service

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast served to the table
  • Cafe
  • No alcohol
  • Set menu dinner
  • Snacks
  • Vegetarian meal

Public Facilities

  • Coffee shop
  • Early check-in
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • WiFi in public area

General

  • AC
  • Ballroom
  • Connecting rooms
  • Heater
  • Non-smoking room
  • Smoking area
  • Terrace

In-room Facilities

  • Desk
  • In-room safe
  • Minibar
  • Shower
  • TV

Transportation

  • Bicycle rental
  • Shopping center shuttle (surcharge)
  • Valet parking

Things to Do

  • Garden
  • Karaoke
  • Massage

Business Facilities

  • Meeting facilities
  • Projector
  • Theatre/auditorium

Connectivity

  • Free WiFi
  • WiFi in public area (surcharge)

Accessibilty

  • Accessible parking
  • Disabled access friendly

Shuttle Service

  • Ferry terminal shuttle (surcharge)
  • Airport transfer

Accommodation Policy & General Information in Grand Samota hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Samota hotel
6
Number of floors in Grand Samota hotel
2
Another facilities in Grand Samota hotel
Bellhop, Early Check-in, Express check-in, Express check-out, Front desk

Frequently asked question in Grand Samota hotel

What are available facilities at Grand Samota hotel?
There are top facilites at Grand Samota hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Samota hotel?
The standard check-in time at Grand Samota hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Grand Samota hotel provide breakfast?
Yes, Grand Samota hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Samota hotel?
Grand Samota hotel is a 3.0-star hotel.
How many floors does Grand Samota hotel have?
Grand Samota hotel has 2 floors.
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More Reviews from Other Guests in Grand Samota hotel

8.6
Very Good
From 96 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.8

Meal

8.9

Location

8.9

Service and Facilites

8.7

People often mention about Grand Samota hotel
All
Distance to City Center (2)
Surroundings (2)
Ambiance (2)
Bedroom (2)
Bathroom (2)
Hotel Area (2)
Accessibility (1)
Staff Friendliness (1)
Room Space (1)
In-house Restaurant (1)
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Traveler Reviews Grand Samota hotel

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
In short, Grand Samota has a great location and atmosphere, especially if you're on a weekend staycation on Sunday, there's CFD right in front of it.
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E***a
icon-Transit
Transit
icon-origin-TRAVELOKA
6.2
/10
Reviewed 25 week(s) ago
Breakfast was dry rice, the food had no taste, the bed was uncomfortable so my whole body ached
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Accommodation's Reply
08 Feb 2026
Dear Valued Guest, Thank you so much for sharing your valuable feedback following your stay. We sincerely apologize for any inconvenience you experienced during your stay. We deeply regret that the breakfast and the comfort of the bed did not meet your expectations. Your valuable feedback is extremely important to us and will help us improve our services and strive to provide a better stay for all our guests. We will work with our kitchen and housekeeping teams to address these issues and are committed to improving the quality of our food and beverages, as well as the comfort of our rooms. We appreciate your valuable feedback and will do our best to provide you with an even more satisfying experience on your next stay. Sincerely, Eddie Spadi, General Manager
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Deni K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
Choice for hotels in Nusa Tenggara, one of the best
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Accommodation's Reply
05 Dec 2025
Dear Mr. Deni T, Thank you for taking the time to review our hotel, which is one of the best in Nusa Tenggara. We appreciate your feedback and are glad to hear that you enjoyed your stay. If you have any suggestions or special experiences to share, we would love to hear them. Your feedback is very valuable to us as we improve our services in the future, to provide the best standards of comfort and service to our customers. Thank you again for your review, we look forward to welcoming you back again in the future. Best regards, Eddie Supardi, General Manager
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Benny C.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 40 week(s) ago
Comfortable place, good services, I would come back to this hotel when I am in Sumbawa
1 people find it helpful
Accommodation's Reply
19 Sep 2025
Dear Mr. Benny, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our hotel to be a comfortable place and that our services met your expectations. Your positive feedback is greatly appreciated, and we are thrilled to know that you would consider returning during your next visit to Sumbawa. We look forward to welcoming you back and providing you with another enjoyable stay. If there is anything specific we can assist you with in the future, please do not hesitate to reach out. Warm regards, Eddy Supardi General Manager
p***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 44 week(s) ago
New hotel, quite comfortable place, strategic location, comfortable atmosphere
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Accommodation's Reply
19 Sep 2025
Dear value guest, Thank you for taking the time to share your thoughts regarding your recent stay at our hotel. We are delighted to hear that you found our establishment comfortable and strategically located. Creating a pleasant atmosphere for our guests is one of our top priorities, and we are pleased that you enjoyed the ambiance during your visit. Your feedback is invaluable as it helps us continue to improve our services. We look forward to welcoming you back in the future. Warm regards, Eddy Supardi General Manager
Awal Y. N.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 55 week(s) ago
Mess, I ordered deluxe, was given superior and just said sorry, no refund for the difference. The bedroom is very high, not ergonomic.
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Accommodation's Reply
05 Jun 2025
Dear Awal Y. N, Thank you for taking the time to share your experience with us. We apologize for the inconvenience you experienced during your recent stay, particularly regarding the room allocation and lack of proper resolution. We understand how disappointing it was for you to receive a superior room when you were supposed to have a deluxe room as per your reservation. Please note that this does not reflect our usual standards, and we appreciate you bringing this issue to our attention. Your feedback regarding our staff’s response is also noted; we strive to provide the best service, and it appears that we have not addressed your concerns adequately and we apologize again. Additionally, we are sorry to hear that you found the height of the bed uncomfortable. Your comfort is important to us, and we will review this aspect further as part of our commitment to improving guest comfort. We would love to discuss this issue further with you and see how we can improve your experience. Please feel free to contact us. Thank you again for your valuable feedback; it helps us improve our service. Best regards, Eddy Supardi. General Manager
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Lucas P.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 57 week(s) ago
A strategic place if you visit Sumbawa, in the morning you can jog towards the charming Samota Bridge. The breakfast is complete
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1 people find it helpful
Accommodation's Reply
25 May 2025
Dear lucas p, Thank you for taking the time to share your positive experience with us. We are pleased to hear that you found our location in Sumbawa strategic and convenient for your visit. We are pleased to know that you enjoyed jogging to the charming Samota Bridge, as we believe it offers a unique way to appreciate the natural beauty of the surrounding area. Also, we are glad that you enjoyed our varied and satisfying breakfast. Your feedback is greatly appreciated, and we look forward to welcoming you back on your next visit! Best Regards. Eddy Supardi. General Manager
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d***o
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 58 week(s) ago
The staff is friendly. Good accommodation for business travel.
1 people find it helpful
Accommodation's Reply
17 May 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our staff friendly and that our accommodations met your needs for business travel. Providing a welcoming atmosphere and comfortable facilities is a priority for us, and it is rewarding to know we succeeded during your stay. We appreciate your feedback and look forward to welcoming you back on your next visit. Best regards, Eddy Supardi General Manager
Indah W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 96 week(s) ago
The best staycation, friendly receptionist, recommended.
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W***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 105 week(s) ago
+1. Strategic location (near Alfamart, near Samota Bridge, near Car Freeday. 2. Hotel staff service is good, friendly and full of smiles. 3. Rooms for UK superior are quite good and clean (but there was 1 cockroach that entered the room, maybe from the gap in the room door) 4. The bathroom is clean, although the door and some of the rooms use transparent + blurred glass, maybe some people will be uncomfortable 5. The cafe and bar are quite complete and their service is friendly (breakfast can be delivered to the room).
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Syafiqa E.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 107 week(s) ago
friendly staff, good location near cfd place
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becik p.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 147 week(s) ago
Poor breakfast. So he has to choose breakfast, there is a menu package. The bathroom uses transparent glass. So if you share a room with other people it is very uncomfortable.
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1 people find it helpful
Anita s.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 163 week(s) ago
Comfortable and quiet good for holding meetings with business colleagues.
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2 people find it helpful
Titin S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 188 week(s) ago
Service is pretty good. The rooms are also comfortable. It's ok lah.
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1 people find it helpful
Dewa k. k.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 198 week(s) ago
Very good hotel, best service from check in to check out from all staff. Adjust the price. Please keep it up to all. Never disappointed staying at this hotel. Only one minus from this hotel and advice is also from me (I have experienced several times staying at this hotel) I beg for the tap water to have a slightly unpleasant smell / smell (hopefully it can be a concern).
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1 people find it helpful
lorencia t.
icon-origin-TRAVELOKA
7.2
/10
Reviewed 199 week(s) ago
Dengan harga 500 ribuan tolong dong breakfastnya dibanyakin. Setiap hotel harusnya ada water heater susah juga buat kopi atau pop mie di malam hari. Staff sih ramah semua. Banyak staff ya.
4 people find it helpful
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LIENCHE
icon-origin-TRAVELOKA
9.1
/10
Reviewed 203 week(s) ago
The room is good, unfortunately the standard room doesn't have a hot water heater to make tea. With that price, the standard is expensive. There should be. It is part of the room facilities should be.
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Salwa
icon-origin-TRAVELOKA
9.7
/10
Reviewed 215 week(s) ago
Just perfect few days! Room service f&b affordable. Staff are nice and helpful! Will be back soon!
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Santos W.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 225 week(s) ago
The room was good, and very friendly staff.
Find this review helpful?
Sri Hamdanni
icon-origin-TRAVELOKA
10.0
/10
Reviewed 228 week(s) ago
Hotel di kawasan Samota, di hotel masih baru, pelayanan ramah, AC dingin, gratis antar jemput bandara.
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40

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Exterior 4 Grand Samota hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 96 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.8

Meal

8.9

Location

8.9

Service and Facilites

8.7

People often mention about Grand Samota hotel
All
Distance to City Center (2)
Surroundings (2)
Ambiance (2)
Bedroom (2)
Bathroom (2)
Hotel Area (2)
Accessibility (1)
Staff Friendliness (1)
Room Space (1)
In-house Restaurant (1)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Grand Samota hotel

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
In short, Grand Samota has a great location and atmosphere, especially if you're on a weekend staycation on Sunday, there's CFD right in front of it.
Translated by Google Icon
See original
Find this review helpful?
E***a
icon-Transit
Transit
icon-origin-TRAVELOKA
6.2
/10
Reviewed 25 week(s) ago
Breakfast was dry rice, the food had no taste, the bed was uncomfortable so my whole body ached
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Find this review helpful?
Accommodation's Reply
08 Feb 2026
Dear Valued Guest, Thank you so much for sharing your valuable feedback following your stay. We sincerely apologize for any inconvenience you experienced during your stay. We deeply regret that the breakfast and the comfort of the bed did not meet your expectations. Your valuable feedback is extremely important to us and will help us improve our services and strive to provide a better stay for all our guests. We will work with our kitchen and housekeeping teams to address these issues and are committed to improving the quality of our food and beverages, as well as the comfort of our rooms. We appreciate your valuable feedback and will do our best to provide you with an even more satisfying experience on your next stay. Sincerely, Eddie Spadi, General Manager
Translated by Google Icon
See original
Profile Picture
Deni K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
Choice for hotels in Nusa Tenggara, one of the best
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Dec 2025
Dear Mr. Deni T, Thank you for taking the time to review our hotel, which is one of the best in Nusa Tenggara. We appreciate your feedback and are glad to hear that you enjoyed your stay. If you have any suggestions or special experiences to share, we would love to hear them. Your feedback is very valuable to us as we improve our services in the future, to provide the best standards of comfort and service to our customers. Thank you again for your review, we look forward to welcoming you back again in the future. Best regards, Eddie Supardi, General Manager
Translated by Google Icon
See original
Benny C.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 40 week(s) ago
Comfortable place, good services, I would come back to this hotel when I am in Sumbawa
1 people find it helpful
Accommodation's Reply
19 Sep 2025
Dear Mr. Benny, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our hotel to be a comfortable place and that our services met your expectations. Your positive feedback is greatly appreciated, and we are thrilled to know that you would consider returning during your next visit to Sumbawa. We look forward to welcoming you back and providing you with another enjoyable stay. If there is anything specific we can assist you with in the future, please do not hesitate to reach out. Warm regards, Eddy Supardi General Manager
p***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 44 week(s) ago
New hotel, quite comfortable place, strategic location, comfortable atmosphere
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Sep 2025
Dear value guest, Thank you for taking the time to share your thoughts regarding your recent stay at our hotel. We are delighted to hear that you found our establishment comfortable and strategically located. Creating a pleasant atmosphere for our guests is one of our top priorities, and we are pleased that you enjoyed the ambiance during your visit. Your feedback is invaluable as it helps us continue to improve our services. We look forward to welcoming you back in the future. Warm regards, Eddy Supardi General Manager
Awal Y. N.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 55 week(s) ago
Mess, I ordered deluxe, was given superior and just said sorry, no refund for the difference. The bedroom is very high, not ergonomic.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Jun 2025
Dear Awal Y. N, Thank you for taking the time to share your experience with us. We apologize for the inconvenience you experienced during your recent stay, particularly regarding the room allocation and lack of proper resolution. We understand how disappointing it was for you to receive a superior room when you were supposed to have a deluxe room as per your reservation. Please note that this does not reflect our usual standards, and we appreciate you bringing this issue to our attention. Your feedback regarding our staff’s response is also noted; we strive to provide the best service, and it appears that we have not addressed your concerns adequately and we apologize again. Additionally, we are sorry to hear that you found the height of the bed uncomfortable. Your comfort is important to us, and we will review this aspect further as part of our commitment to improving guest comfort. We would love to discuss this issue further with you and see how we can improve your experience. Please feel free to contact us. Thank you again for your valuable feedback; it helps us improve our service. Best regards, Eddy Supardi. General Manager
Translated by Google Icon
See original
Lucas P.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 57 week(s) ago
A strategic place if you visit Sumbawa, in the morning you can jog towards the charming Samota Bridge. The breakfast is complete
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
25 May 2025
Dear lucas p, Thank you for taking the time to share your positive experience with us. We are pleased to hear that you found our location in Sumbawa strategic and convenient for your visit. We are pleased to know that you enjoyed jogging to the charming Samota Bridge, as we believe it offers a unique way to appreciate the natural beauty of the surrounding area. Also, we are glad that you enjoyed our varied and satisfying breakfast. Your feedback is greatly appreciated, and we look forward to welcoming you back on your next visit! Best Regards. Eddy Supardi. General Manager
Translated by Google Icon
See original
d***o
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 58 week(s) ago
The staff is friendly. Good accommodation for business travel.
1 people find it helpful
Accommodation's Reply
17 May 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our staff friendly and that our accommodations met your needs for business travel. Providing a welcoming atmosphere and comfortable facilities is a priority for us, and it is rewarding to know we succeeded during your stay. We appreciate your feedback and look forward to welcoming you back on your next visit. Best regards, Eddy Supardi General Manager
Indah W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 96 week(s) ago
The best staycation, friendly receptionist, recommended.
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W***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 105 week(s) ago
+1. Strategic location (near Alfamart, near Samota Bridge, near Car Freeday. 2. Hotel staff service is good, friendly and full of smiles. 3. Rooms for UK superior are quite good and clean (but there was 1 cockroach that entered the room, maybe from the gap in the room door) 4. The bathroom is clean, although the door and some of the rooms use transparent + blurred glass, maybe some people will be uncomfortable 5. The cafe and bar are quite complete and their service is friendly (breakfast can be delivered to the room).
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Syafiqa E.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 107 week(s) ago
friendly staff, good location near cfd place
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becik p.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 147 week(s) ago
Poor breakfast. So he has to choose breakfast, there is a menu package. The bathroom uses transparent glass. So if you share a room with other people it is very uncomfortable.
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1 people find it helpful
Anita s.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 163 week(s) ago
Comfortable and quiet good for holding meetings with business colleagues.
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2 people find it helpful
Titin S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 188 week(s) ago
Service is pretty good. The rooms are also comfortable. It's ok lah.
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1 people find it helpful
Dewa k. k.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 198 week(s) ago
Very good hotel, best service from check in to check out from all staff. Adjust the price. Please keep it up to all. Never disappointed staying at this hotel. Only one minus from this hotel and advice is also from me (I have experienced several times staying at this hotel) I beg for the tap water to have a slightly unpleasant smell / smell (hopefully it can be a concern).
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1 people find it helpful
lorencia t.
icon-origin-TRAVELOKA
7.2
/10
Reviewed 199 week(s) ago
Dengan harga 500 ribuan tolong dong breakfastnya dibanyakin. Setiap hotel harusnya ada water heater susah juga buat kopi atau pop mie di malam hari. Staff sih ramah semua. Banyak staff ya.
4 people find it helpful
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LIENCHE
icon-origin-TRAVELOKA
9.1
/10
Reviewed 203 week(s) ago
The room is good, unfortunately the standard room doesn't have a hot water heater to make tea. With that price, the standard is expensive. There should be. It is part of the room facilities should be.
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Salwa
icon-origin-TRAVELOKA
9.7
/10
Reviewed 215 week(s) ago
Just perfect few days! Room service f&b affordable. Staff are nice and helpful! Will be back soon!
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Santos W.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 225 week(s) ago
The room was good, and very friendly staff.
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Sri Hamdanni
icon-origin-TRAVELOKA
10.0
/10
Reviewed 228 week(s) ago
Hotel di kawasan Samota, di hotel masih baru, pelayanan ramah, AC dingin, gratis antar jemput bandara.
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