Search Hotels
- /
- 67,961Hotels in Indonesia/
- 8,523Hotels in Jakarta/
- /
- /
- Hotel in HARRIS Suites Puri Mansion
See Other Accommodations in West Jakarta
See All Photos
HARRIS Suites Puri Mansion
8.6
/10
Very Good
2,642 reviews
What Guests Say About Their Stay
Bedroom (148)
Staff Friendliness (146)
Ambiance (144)
Room Space (143)
A***y
9.7
/ 10
The room is good, especially that we got a free upgrade to a family room. The staff are also friendly and helpful. The facilities are great.
F***a
9.4
/ 10
I just wanted to say I enjoyed my stay at this hotel so much that I am returning again with my family. Thank you.
linda w.
10.0
/ 10
The location is really nice, strategically located, close to malls, toll roads, and the airport. The environment is comfortable, and the staff is friendly too.
See original
arif s.
10.0
/ 10
I stay here very often because it's the best hotel in my opinion. In terms of service, friendly staff, easy check-in, clean rooms with views of Jakarta, delicious food, and excellent facilities, it's top-notch. I highly recommend staying here.
See original
Miang N. Y.
9.7
/ 10
It was a really nice stay here, plus the convenience of the Traveloka app. I even extended my stay for 2 nights because it was so comfortable staying with my family.
I checked in late at around 8 pm, but the receptionist was still very friendly and fulfilled all my requests. Thank you. It will be my favorite hotel if I go to Jakarta again, especially since it's close to the airport. Thank you Harris Puri Mansion and thank you also to Traveloka.
See original
In the Area
See Map
Jl. Lingkar Luar Puri Mansion Estate Kembangan, Cengkareng, Duri Kosambi, Jakarta, Indonesia, 11610
Main Facilities
Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
Read More
As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Read More
Available Room Types in HARRIS Suites Puri Mansion
Speed up your search by choosing what you need
Price Display
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!
Got it
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
What's around HARRIS Suites Puri Mansion
Jl. Lingkar Luar Puri Mansion Estate Kembangan, Cengkareng, Duri Kosambi, Jakarta, Indonesia, 11610
Discover More Places
Discover More About HARRIS Suites Puri Mansion
HARRIS Suites Puri Mansion Rates per Night
Wondering about hotel rates? Planning your stay at HARRIS Suites Puri Mansion? You're in the right place! Understanding hotel prices is key to planning your trip, and we're here to break down the details for you. HARRIS Suites Puri Mansion room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.
Looking for the best HARRIS Suites Puri Mansion hotel rates? Keep reading to discover everything you need to know about securing your perfect stay!
HARRIS Suites Puri Mansion Location & Address
Finding the perfect hotel starts with knowing its location. HARRIS Suites Puri Mansion is located at Jl. Lingkar Luar Puri Mansion Estate Kembangan, Cengkareng, Duri Kosambi, Jakarta, Indonesia, 11610. It's situated in the Jakarta Barat area, known for its vibrant atmosphere and convenient access to local attractions. The hotel is approximately 10 km from the city center.
How to go to HARRIS Suites Puri Mansion from Airport
Getting to HARRIS Suites Puri Mansion from the airport is easy! Here's a breakdown of your options for a smooth hotel transfer from the airport to the hotel:
- Taxi (most direct): Taxis are readily available at the airport. The ride takes approximately 30-45 minutes, depending on traffic.
- Ride Hailing (convenient): Ride Hailing services are a popular choice. Simply book a ride through the app, and your driver will take you directly to the hotel.
- Airport Shuttle (budget-friendly): Some hotels offer airport shuttle services. Check with HARRIS Suites Puri Mansion for availability and schedules.
Tips: For the most convenient route, consider a taxi or ride-hailing service for a direct transfer. If you're on a budget, the airport shuttle is a great option.
HARRIS Suites Puri Mansion Reviews & Summary
Want to know what other guests think about HARRIS Suites Puri Mansion? Hotel reviews offer valuable insights into the overall experience. Discover what makes this hotel a favorite among travelers.
Guests often rave about the hotel's comfortable rooms, friendly service, and convenient location. A standout feature is the rooftop pool, offering stunning city views. "I had an amazing stay! The staff was incredibly helpful, and the pool was the perfect place to relax after a day of exploring."
HARRIS Suites Puri Mansion Room Types Available
Choosing the right hotel room is essential for a comfortable stay. HARRIS Suites Puri Mansion offers a variety of hotel room type categories to suit different needs. Here's a look at the different hotel room types available:
- Deluxe Room: Comfortable and well-appointed, perfect for solo travelers or couples.
- Suite: Spacious and luxurious, with separate living areas.
- Family Room: Designed to accommodate families, with extra space and amenities.
- Smoking/Non-Smoking Rooms: Available upon request.
- Pet-Friendly Rooms: Please inquire with the hotel about pet policies and any additional charges.
Hotel Facilities in HARRIS Suites Puri Mansion
HARRIS Suites Puri Mansion offers a range of hotel amenities to enhance your stay. From relaxation to recreation, here's a look at the hotel facilities:
- Swimming Pool: Enjoy a refreshing swim in the outdoor pool.
- Fitness Center: Stay active with a workout in the hotel's fitness center.
- Spa: Indulge in a relaxing massage or treatment at the spa.
- Kids' Club: Keep the little ones entertained with fun activities.
- Restaurant: Dine at the hotel's restaurant, offering a variety of cuisines.
Hotel Buffet or Restaurant/Cafe in HARRIS Suites Puri Mansion
Dining options at HARRIS Suites Puri Mansion offer a delightful culinary experience. Whether you're looking for a hotel buffet or a casual cafe, here's what you can expect:
- HARRIS Cafe: Offers a variety of international and local dishes.
- Buffet: Enjoy a delicious buffet breakfast, lunch, or dinner. Prices start from ₱500 per person.
- Signature Dishes: Try the Nasi Goreng or the local Indonesian dishes.
- Opening Hours: The restaurant is open daily from 6:00 AM to 11:00 PM.
HARRIS Suites Puri Mansion Airport pickups and How to Book
Need a hassle-free airport transfer? HARRIS Suites Puri Mansion offers airport pick-up services to make your arrival and departure smooth. Here's how to book:
- Airport Pick-up: The hotel provides airport pick-up services.
- Booking: You can arrange airport transfers when booking your room or by contacting the hotel directly.
- Advance Notice: It's recommended to book your airport transfer at least 24 hours in advance.
Nearby MRT Station & Bus Stops
Getting around Jakarta is easy with convenient public transport options. Here's a look at the nearby MRT station and bus stops:
- Nearest MRT Station: The nearest MRT station is MRT Bundaran HI, approximately 5 km away.
- Bus Stops: Several bus stops are located within walking distance of the hotel.
- Public Transport Card: You can purchase a JakLingko card at MRT stations and bus stops.
Nearby Attractions for Family / Kid Friendly
Looking for fun things to do with the family? Here are some nearby attractions perfect for a day out:
- KidZania Jakarta: An indoor theme park where kids can role-play different professions. (Distance: 8 km, Entry Price: ₱300,000)
- Jakarta Aquarium & Safari: Explore a diverse range of marine and land animals. (Distance: 7 km, Entry Price: ₱150,000)
- Taman Mini Indonesia Indah: A cultural park showcasing the diversity of Indonesian culture. (Distance: 15 km, Entry Price: ₱25,000)
- Museum Nasional Indonesia: Explore Indonesian history and culture. (Distance: 12 km, Entry Price: ₱10,000)
- Monumen Nasional (Monas): Visit the iconic National Monument. (Distance: 11 km, Entry Price: Free)
Looking for more things to do nearby? See Traveloka’s best deals on
Where to eat near HARRIS Suites Puri Mansion (Jakarta Barat)
Explore the local culinary scene near HARRIS Suites Puri Mansion. Here are some nearby dining options:
- Starbucks: Enjoy your favorite coffee and snacks.
- McDonald's: Grab a quick and easy meal.
- Warung Nasi Ampera: Try authentic Indonesian cuisine.
- Sate Khas Senayan: Savor delicious satay dishes.
- Gado-Gado Lontong: Enjoy a classic Indonesian salad.
- Nasi Uduk Kebon Kacang: Try the famous coconut rice.
- Soto Betawi: Enjoy a rich and flavorful beef soup.
- Bakso Malang: Savor delicious meatball soup.
Shopping places near HARRIS Suites Puri Mansion (Jakarta Barat)
Looking for some retail therapy? Here are some shopping places near HARRIS Suites Puri Mansion:
- Central Park Mall: A large shopping mall with a variety of stores and restaurants.
- Mall Taman Anggrek: A popular mall with a wide selection of shops and entertainment options.
- Lippo Mall Puri: A modern shopping mall with a variety of retail outlets.
Other Places to Stay Near HARRIS Suites Puri Mansion
Looking for alternative accommodations? Here are some other hotels in Jakarta Barat:
Luxury/5–6 Star Hotels Nearby:
- The Ritz-Carlton Jakarta, Pacific Place
- Hotel Indonesia Kempinski Jakarta
- Fairmont Jakarta
For 5-star:
Looking for more accommodations? See Traveloka’s last minute hotel deals on
Four-Star Hotels Nearby:
- Pullman Jakarta Central Park
- Mercure Jakarta Kota
- Holiday Inn Express Jakarta Wahid Hasyim
For 4-star:
Looking for more accommodations? See Traveloka’s last minute hotel deals on
Three-Star Hotels Nearby:
- Ibis Jakarta Slipi
- POP! Hotel Jakarta Kelapa Gading
- Favehotel Tanah Abang Cideng
For 3-star:
Looking for more accommodations? See Traveloka’s last minute hotel deals on
Hotel availability and room booking
Ready to book your stay at HARRIS Suites Puri Mansion? Check hotel availability and make your hotel reservations through Traveloka for a seamless booking experience. Find the best deals and secure your room today!
All facilities in HARRIS Suites Puri Mansion
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Lobby
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
In-room Facilities
- Bathrobe
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Shower
- TV
General
- AC
- Ballroom
- Banquet
- Family room
- Non-smoking room
- Smoking area
Things to Do
- Fitness center
- Garden
- Massage
- Outdoor pool
- Spa
Hotel Services
- Concierge
- 24-hour Receptionist
- Laundry service
- Luggage storage
Food and Drinks
- Restaurant with AC
- Buffet breakfast
- Dining area
Family-friendly Facilities
- Kids club
- Children pool
Business Facilities
- Computer station
- Meeting facilities
Transportation
- Airport transfer
Accessibilty
- Wheelchair accessible
Nearby Facilities
- Supermarket
Sports and Recreations
- Fitness center
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in HARRIS Suites Puri Mansion
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Extra Breakfast
Accommodation charges IDR 200,000/guest for extra breakfast.
Breakfast
Breakfast at the accommodation will be provided from 06:00 - 10:00.
Read All
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at HARRIS Suites Puri Mansion | 192 |
Number of floors in HARRIS Suites Puri Mansion | 39 |
Another facilities in HARRIS Suites Puri Mansion | Coffee shop, 24-hour room service, Room service, Safety deposit box, WiFi in public area |
Frequently asked question in HARRIS Suites Puri Mansion
What are available facilities at HARRIS Suites Puri Mansion?
There are top facilites at HARRIS Suites Puri Mansion such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at HARRIS Suites Puri Mansion?
The standard check-in time at HARRIS Suites Puri Mansion is starting from From 14:00 while the latest check-out time is at Before 12:00
Does HARRIS Suites Puri Mansion provide breakfast?
Yes, HARRIS Suites Puri Mansion provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of HARRIS Suites Puri Mansion?
HARRIS Suites Puri Mansion is a 4.0-star hotel.
How many floors does HARRIS Suites Puri Mansion have?
HARRIS Suites Puri Mansion has 39 floors.
See All
More Reviews from Other Guests in HARRIS Suites Puri Mansion
Overall Ratings & Reviews HARRIS Suites Puri Mansion
Traveloka (2,607)
Other sources (35)
8.6
Very Good
From 2,607 reviews
Provided by travelers on
Cleanliness
8.9
Room Comfort
8.8
Meal
8.6
Location
8.6
Service and Facilites
8.6
People often mention about HARRIS Suites Puri Mansion
All
Bedroom (114)
Staff Friendliness (111)
Ambiance (105)
Bathroom (105)
Room Space (103)
Hotel Area (97)
Accessibility (86)
Taste (86)
Check-in/out Time (77)
Wifi (75)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews HARRIS Suites Puri Mansion
Number of reviews per page
20
40
Customer reviews
M***a
Staycation
8.4
/10
Reviewed 4 day(s) ago
As for the rooms, there are many issues, such as the air conditioning not cooling enough, the in-room telephone not working, and the chairs about to break. The deluxe room is expensive, but the amenities are not commensurate. The food is not very tasty, except for the desserts, which are quite varied.
See original
Find this review helpful?
Accommodation's Reply
13 Nov 2025
Dear Valued Guest, Thank you very much for sharing your feedback regarding your stay. We apologize for the inconvenience you experienced regarding the room facilities such as broken air conditioner, broken telephone, broken chair and poor food quality. We will forward your valuable feedback to the relevant department and try our best to prevent such incidents from happening again. We also sincerely thank you for your patronage of our desserts. Your valuable feedback will help us to improve the quality of our other dishes. We sincerely hope to welcome you back again and all our staff will do their best to provide you with an even more comfortable and satisfying stay experience. Feby Firdaus, Front Office Manager
See original
M***a
Staycation
8.8
/10
Reviewed 5 day(s) ago
Very close to malls and toll roads
See original
Find this review helpful?
Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Thank you for choosing Harris Suite Puri Mansion as your accommodation. Thank you for the positive review and we are very glad that you had a wonderful experience staying at Harris Suite Puri Mansion. Thank you once again for choosing Harris Suite Puri Mansion. We look forward to welcoming you back again for another wonderful stay. Best regards, Febi Firdaus Front Office Manager
See original
Verified Traveler
Staycation
10.0
/10
Reviewed 5 day(s) ago
Good experience, good hospitality, good food. Thumbs up to Harris Hotel Puri Mansion
Find this review helpful?
Accommodation's Reply
10 Nov 2025
Dear Valued Guest,
Thank you for choosing HARRIS Suite Puri Mansion as your accommodation.
Thank you for your positive review, and we are delighted to hear that you enjoyed your stay at HARRIS Puri Mansion.
Once again, thank you for choosing HARRIS Suite Puri Mansion. We look forward to welcoming you back for another wonderful stay.
Warm regards,
Febi Firdaus
Front Office Manager
Verified Traveler
10.0
/10
Reviewed 2 week(s) ago
Nice hotel, strategic location.
See original
Find this review helpful?
Accommodation's Reply
02 Nov 2025
Dear Valued Guest, Thank you for choosing to stay at Harrishuly Estate Suites. Thank you for your great review and thank you again for choosing Harrishuly Estate Suites. We look forward to welcoming you back and providing you with another wonderful stay. Regards, Pebby Pardaus, Front Office Manager
See original
m***a
10.0
/10
Reviewed 2 week(s) ago
The hotel was clean, with a varied breakfast. The staff was helpful. For some reason, I requested a one-hour late checkout, and they promptly helped me without any problems.
See original
Find this review helpful?
Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Thank you for choosing Harris Suite Puri Mansion as your accommodation. Thank you for the positive review and we are very glad that you had a wonderful experience staying at Harris Suite Puri Mansion. Thank you once again for choosing Harris Suite Puri Mansion. We look forward to welcoming you back again for another wonderful stay. Best regards, Febi Firdaus Front Office Manager
See original
O
Olivee
7.6
/10
Reviewed 2 week(s) ago
semalam saya nginap di hotel ini, milih hotel ini karena tempat strategis dan kamar nyaman. saya check in jam 9 malam bersama bayi saya 4 bulan dan suami.
kami dapat kamar nomor 373 di lantai 37. req high floor dan 1 bed juga di penuhi. senang rasanya. ketika kami tidur semua aman, tiba2 saya kebangun jam 8 pagi karena bayi saya merengek dan saya berasa kamar kami panas, saya gendong bayi saya dan keringatan.
saya cek ac remote ac, ternyata ac menunjuk suhu 24 derajat dan saya coba pencet2 itu remote ac untuk turunin suhu ke 16 ga bisa. saya telp resepsionis komplain dan teknisi cek ac kamar, ternyata rusak dan di info sama teknisi bahwa ini akan nyala 30 menit aja lalu akan mati dan kami di tawarkan pindah kamar.
akhirnya jam 9.30 saya telp resepsionis bilang ac nya rusak dan mau pindah kamar, di cek sama mereka lalu ga sebentar di telp dan di angkat suami saya, resepsionis tanya apa kami ada mau perpanjang kamar atau tidak, jawab suami saya tidak dan akan co, lalu di info resepsionis kamar sedang fully book dan terisi semua, jawab suami saya tidak apa, karena posisi saya lagi mandiin bayi saya.
setelah saya selesai dan suami info bahwa tidak ada kamar ready untuk pindah dan saya marah karena kami harus nunggu sampai jam 12 siang co dengan kondisi ac kamar mati??
saya telp resepsionis dan saya komplain dan marah, di jawab resepsionis, tadi sudah telp dan bapak sudah bilang gapapa. seketika saya murka dan saya jawab “suami saya bilang gapapa karena kamu sudah bilang tidak ada kamar pengganti, lantas kalau saya bilang kami tetap mau pindah, apa ada kamar ?? tidak ada kan ???” resepsionis diam.
tidak 15 menit di telp bilang bahwa kamar ready dan siap pindah, juga di kasih kompensasi late check out jam 2 siang. tapi saya tolak karena sudah ilfeel!!
akhirnya jam 11 kami sudah co dari hotel itu. dengan kondisi kamar PANAS!!!
SAYA BAYAR HOTEL INI BUKAN DENGAN HARGA 150-200RB YA. SAYA PILIH HOTEL INI UNTUK BISA TIDUR NYAMAN DAN ENAK KARENA INI ADALAH HOTEL BINTANG 4.
Read More
Find this review helpful?
Accommodation's Reply
06 Nov 2025
Dear Olive, Thank you for taking the time to share your experience with your family. We sincerely apologize for the inconvenience you experienced, particularly regarding the air conditioning in your room and the miscommunication that occurred during the management process. We apologize for this inconvenience. In fact, on that day, all of our rooms were fully booked. Therefore, at the time of initial report, we were unable to immediately provide a replacement room. However, as soon as one of the guests checked out early, our team immediately coordinated with the housekeeping team to immediately prepare the room, and you were able to be moved to a room with working air conditioning. We understand your plight as you are bringing a young child, and wish you the best of luck during your stay. We apologize again for the inconvenience and miscommunication that occurred, and we appreciate your feedback, which is invaluable in improving our services in the future. We hope this incident will not cause you to lose your trust in Harris Suites Puri Mansion, and we sincerely hope that we will have the opportunity to welcome you and your family back again with an even better experience. Sincerely, Febi Ferdaus, Front Office Manager
See original
Verified Traveler
Business
10.0
/10
Reviewed 2 week(s) ago
It was a great stay here. The staff were friendly.
See original
Find this review helpful?
Accommodation's Reply
01 Nov 2025
Dear Valued Guest, Thank you for choosing to stay at Harrishuly Estate Suites. Thank you for your great review and thank you again for choosing Harrishuly Estate Suites. We look forward to welcoming you back and providing you with another wonderful stay. Regards, Pebby Pardaus, Front Office Manager
See original
M***M
Business
10.0
/10
Reviewed 3 week(s) ago
Yes, that's right, the receptionist was nice and helped with the cancellation due to the wrong month.
See original
Find this review helpful?
Accommodation's Reply
26 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to know that our Front Desk team was able to assist you with the cancellation process so well. We are committed to providing prompt, friendly, and problem-solving-oriented service so that all guests feel assisted and comfortable when dealing with us. We look forward to welcoming you back to Harris Suites Puri Mansion for an even more pleasant stay in the future. Best regards, Febi Ferdaus, Front Desk Manager
See original
J***a
Staycation
8.5
/10
Reviewed 4 week(s) ago
I personally found the front office or receptionist a bit unprofessional, often joking or chatting with other people while serving clients. However, the restaurant staff provided excellent service.
See original
Find this review helpful?
Accommodation's Reply
23 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have experienced while interacting with our Front Desk team. Your comments are highly appreciated and we regret that our service did not reflect the professionalism we always maintain. We would like to assure you that your comments have been passed on to the relevant team, as a reminder of the importance of maintaining a positive attitude and total commitment to serving all our valued guests. We are also pleased to hear that you were satisfied with the service provided by our restaurant team. Your comments will serve as encouragement and support for them to continue to provide the best service. We thank you once again for your valuable feedback and look forward to welcoming you back with even better service on your next visit. Sincerely, Phoebe Ferdous Front Desk Manager
See original
A***i
Business
9.4
/10
Reviewed 4 week(s) ago
The bath towel looks a bit run down, like an old towel that needs replacing.
See original
Find this review helpful?
Accommodation's Reply
21 Oct 2025
Dear Valued Guest,
Thank you very much for taking the time to share your feedback and for giving us such a wonderful 9.4 rating — we truly appreciate it.
We’re sincerely sorry to hear that the bath towel did not meet your expectations. Please rest assured that your comment has been shared with our Housekeeping team for immediate follow-up. We continuously refresh and maintain our linen quality to ensure our guests always feel comfortable and well taken care of.
We truly value your constructive feedback, as it helps us to improve further. We hope to have the pleasure of welcoming you back again soon for an even better experience at HARRIS Suites Puri Mansion.
Warm regards,
Febi Firdaus
Front Office Manager
C***s
6.6
/10
Reviewed 4 week(s) ago
overal the hotel is ok. but need impolrove in service. thanks................
cd
Find this review helpful?
Accommodation's Reply
19 Oct 2025
Dear Valued Guest,
Thank you for sharing your feedback with us. We truly appreciate your comments about your overall stay and have taken note of your suggestion regarding our service improvement.
We would love to understand more about your experience so we can address it better. Please don’t hesitate to contact us directly at HARRIS Suites Puri Mansion through the phone number listed on our official Google page — our team would be happy to assist you personally.
We hope to have the opportunity to welcome you back and provide an even better experience next time.
Warm regards,
Febi Firdaus
Front Office Manager
L***a
Staycation
8.5
/10
Reviewed 5 week(s) ago
Everything is ok, only the floor of the room is dusty even though I took a suite.
See original
Find this review helpful?
Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Thank you for choosing Harris Suites Puri Mansion and for taking the time to share your experience. We apologize for the inconvenience regarding the cleanliness of your room floor. This is not the standard of service we aim to provide to our guests. We have forwarded your comments to our housekeeping team for their attention and assessment to prevent this from happening again. We are very pleased to know that everything met your expectations. We look forward to welcoming you back again for an even better stay experience. Best regards, Feby Ferdaus, Front Office Manager
See original
lw
linda w.
Staycation
10.0
/10
Reviewed 5 week(s) ago
The location is really nice, strategically located, close to malls, toll roads, and the airport. The environment is comfortable, and the staff is friendly too.
See original
Find this review helpful?
Accommodation's Reply
14 Oct 2025
Dear Linda W., Thank you for choosing Harris Suite Puri Mansion as your accommodation. Thank you for your positive review and we are glad to hear that you enjoyed your stay at Harris Suite Puri Mansion. Thank you again for choosing Harris Suite Puri Mansion. We look forward to welcoming you back again for a wonderful stay. Best regards, Febi Ferdaus, Front Office Manager
See original
a
agustina
10.0
/10
Reviewed 5 week(s) ago
The atmosphere is calm, clean, and fresh, and you'll sleep soundly here.
Always a great choice.
See original
Find this review helpful?
Accommodation's Reply
14 Oct 2025
Dear Agustina, Thank you for choosing Harris Suite Puri Mansion as your accommodation. Thank you for your positive review and we are glad to know that you enjoyed your stay at Harris Suite Puri Mansion. Thank you once again for choosing Harris Suite Puri Mansion. We look forward to welcoming you back again for a wonderful stay. Best regards, Febi Firdaus, Front Office Manager
See original
LH
Lily H.
Leisure
9.4
/10
Reviewed 6 week(s) ago
Clean rooms and friendly hotel staff
See original
1 people find it helpful
Accommodation's Reply
06 Oct 2025
Dear Lily H, Thank you very much for your time and positive review. We are delighted to hear that you enjoyed the comfort of our room and the hospitality of the entire Harris Suites Puri Mansion team. This kind of feedback truly encourages us to maintain and improve the quality of service with every guest visit. Cleanliness and friendliness are our top priorities, as we want every guest to feel at home from the moment they arrive until the moment they leave. We will also continue to strive to create a pleasant and warm atmosphere in every area of our hotel. Please feel free to contact us if you have any special needs before your next visit—we will be happy to assist you in making your next experience even more special. Best regards, Febi Firdaus, Front Office Manager
See original
Oon S.
Staycation
9.7
/10
Reviewed 7 week(s) ago
We've stayed at this hotel dozens of times. We especially love the swimming pool; it's spacious and clean. God willing, we'll be back again. Hopefully, our next stay will bring a special souvenir as a loyal customer.
See original
Find this review helpful?
Accommodation's Reply
29 Sep 2025
Dear Oon S, Thank you very much for your incredible loyalty in choosing Harris Suites Puri Mansion as your place to stay dozens of times! We are very happy to know that you and your family always enjoy our spacious and clean swimming pool facilities. Positive comments like this really motivate our entire team to continue providing the best service. Regarding your wish to receive a special souvenir, we are pleased to inform you that you can join as an Ascott Star Rewards (ASR) member. By becoming a member and making a reservation directly through the Discover ASR mobile app or our official website, you are entitled to a complimentary in-room set-up as a token of appreciation for your loyalty. We are very much looking forward to your next visit. May your next visit be even more special with your beloved family! Warm regards, Febi Firdaus. Front Office Manager
See original
Verified Traveler
Leisure
6.1
/10
Reviewed 7 week(s) ago
This was my first time staying at Harris Suite Puri Mansion with my family. We stayed in a 2-bedroom suite.
Overall, the hotel's building quality was good upon first impression.
However, that good impression was dashed when we entered the room, which was in the following condition:
1. The floor was dusty and had food residue.
2. All the furniture (table, cupboard, bed frame, etc.) was dusty.
3. There was hair on the bathroom floor.
4. The remote control battery in the room needed to be replaced.
After we complained, we were given a room change, but the room was still very dusty all over the furniture.
The other bathroom lacked a bath mat and hand towels.
One odd thing about the 2-bedroom suite was that there was only one shower in each of the two bathrooms, which was inconvenient for four guests in one room.
Overall, the hotel's building quality was good, but the housekeeping, housekeeping supervisor, and housekeeping manager need retraining.
Read More
See original
1 people find it helpful
Accommodation's Reply
29 Sep 2025
Dear Valued Guest, Thank you for taking the time to share your experience staying at Harris Suites Puri Mansion with your family. We greatly appreciate your first visit and sincerely apologize for any inconvenience you experienced, particularly regarding the room cleanliness and amenities that did not meet our standards. Your feedback is very important, and we deeply regret that your experience did not reflect the quality of service we strive to provide to every guest. We have forwarded your complaints regarding the condition of the room cleanliness, the lack of toiletries, and the bathroom design issues in the 2 Bedroom Suite unit directly to the Housekeeping team, including the relevant Supervisor and Manager, for serious follow-up. We fully agree that these areas need improvement, and we have scheduled additional training for the team as a concrete step towards improvement. We greatly appreciate your willingness to provide us with detailed information. Feedback like this serves as a reminder for us to continue to maintain the quality and standards of service. We hope to have the opportunity to welcome you and your family back in the future, so that we can provide an even better and more memorable stay. Best regards, Febi Firdaus, Front Office Manager
See original
U***a
Staycation
8.4
/10
Reviewed 8 week(s) ago
I requested a "happy staycation" sign with the children's names, but it wasn't available. The receptionist wasn't informative about additional breakfast. I asked if I could pay at the restaurant or at the receptionist, but they told me to go back and buy the coupon. It took a long time because of the long weekend waiting for the elevator to get to the receptionist. The hospitality was very disappointing. At the restaurant, during breakfast, the staff found the instant noodles undercooked, even though I had waited 30 minutes.
Read More
See original
1 people find it helpful
Accommodation's Reply
22 Sep 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you and your family experienced during your stay, including the unfulfilled request for a Happy Staycation, unclear information about additional breakfast, and a less-than-expected restaurant experience. We understand your disappointment, especially during a busy hotel during the long holiday period. Your feedback is very valuable to us. We will immediately follow up with the relevant team to prevent a recurrence. We are committed to improving our service quality, both in terms of communication and speed of service in the restaurant. We hope you will give us the opportunity to welcome you back and provide an even better stay experience that meets the hospitality standards of Harris Suites Puri Mansion. Warm regards, Febi Firdaus, Front Office Manager
See original
S***i
Staycation
10.0
/10
Reviewed 8 week(s) ago
The staff is very friendly, food is delicious, place very comfortable.
Find this review helpful?
Accommodation's Reply
19 Sep 2025
Dear Valued Guest,
Thank you for the positive review and rating you have given. We are very happy to know that you felt comfortable during your stay with us. Feedback like this really means a lot to our team, because it is motivation to continue providing the best service to every guest.
We hope that your next visit will be even more enjoyable, both in terms of service, room comfort and the facilities available at the Harris Suites Puri Mansion. Don't hesitate to contact us if you have any special needs or preferences on your next visit. Until next time, we look forward to welcoming you next time.
Warm greetings,
Febi Firdaus
Front Office Manager
SP
Sri P.
Business
6.8
/10
Reviewed 8 week(s) ago
Feeling uncomfortable, being asked for the room number twice...wasn't it checked beforehand?
See original
2 people find it helpful
Accommodation's Reply
22 Sep 2025
Dear Sri P, Thank you for sharing your experience with us. We apologize if you felt uncomfortable when asked for your room number more than once. We would like to clarify that in accordance with our SOP, this is done solely to ensure the safety and comfort of all guests during their stay at Harris Suites Puri Mansion. However, we will continue to evaluate the verification process to ensure it is carried out better and does not cause any inconvenience to guests. We greatly appreciate your feedback and look forward to welcoming you back for a more pleasant experience. Warm regards, Febi Firdaus, Front Office Manager
See original
Number of reviews per page
20
40
Ready to make up your mind?
Book Your Stay Now
Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
Haven’t found what you’re looking for?
See Other Accommodations in West Jakarta
About Traveloka
Facebook
Instagram
TikTok
Youtube
Copyright © 2025 Traveloka. All rights reserved
Overall Ratings & Reviews HARRIS Suites Puri Mansion
Traveloka (2,607)
Other sources (35)
8.6
Very Good
From 2,607 reviews
Provided by travelers on
Cleanliness
8.9
Room Comfort
8.8
Meal
8.6
Location
8.6
Service and Facilites
8.6
People often mention about HARRIS Suites Puri Mansion
All
Bedroom (114)
Staff Friendliness (111)
Ambiance (105)
Bathroom (105)
Room Space (103)
Hotel Area (97)
Accessibility (86)
Taste (86)
Check-in/out Time (77)
Wifi (75)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews HARRIS Suites Puri Mansion
Number of reviews per page
20
40
Customer reviews
M***a
Staycation
8.4
/10
Reviewed 4 day(s) ago
As for the rooms, there are many issues, such as the air conditioning not cooling enough, the in-room telephone not working, and the chairs about to break. The deluxe room is expensive, but the amenities are not commensurate. The food is not very tasty, except for the desserts, which are quite varied.
See original
Find this review helpful?
Accommodation's Reply
13 Nov 2025
Dear Valued Guest, Thank you very much for sharing your feedback regarding your stay. We apologize for the inconvenience you experienced regarding the room facilities such as broken air conditioner, broken telephone, broken chair and poor food quality. We will forward your valuable feedback to the relevant department and try our best to prevent such incidents from happening again. We also sincerely thank you for your patronage of our desserts. Your valuable feedback will help us to improve the quality of our other dishes. We sincerely hope to welcome you back again and all our staff will do their best to provide you with an even more comfortable and satisfying stay experience. Feby Firdaus, Front Office Manager
See original
M***a
Staycation
8.8
/10
Reviewed 5 day(s) ago
Very close to malls and toll roads
See original
Find this review helpful?
Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Thank you for choosing Harris Suite Puri Mansion as your accommodation. Thank you for the positive review and we are very glad that you had a wonderful experience staying at Harris Suite Puri Mansion. Thank you once again for choosing Harris Suite Puri Mansion. We look forward to welcoming you back again for another wonderful stay. Best regards, Febi Firdaus Front Office Manager
See original
Verified Traveler
Staycation
10.0
/10
Reviewed 5 day(s) ago
Good experience, good hospitality, good food. Thumbs up to Harris Hotel Puri Mansion
Find this review helpful?
Accommodation's Reply
10 Nov 2025
Dear Valued Guest,
Thank you for choosing HARRIS Suite Puri Mansion as your accommodation.
Thank you for your positive review, and we are delighted to hear that you enjoyed your stay at HARRIS Puri Mansion.
Once again, thank you for choosing HARRIS Suite Puri Mansion. We look forward to welcoming you back for another wonderful stay.
Warm regards,
Febi Firdaus
Front Office Manager
Verified Traveler
10.0
/10
Reviewed 2 week(s) ago
Nice hotel, strategic location.
See original
Find this review helpful?
Accommodation's Reply
02 Nov 2025
Dear Valued Guest, Thank you for choosing to stay at Harrishuly Estate Suites. Thank you for your great review and thank you again for choosing Harrishuly Estate Suites. We look forward to welcoming you back and providing you with another wonderful stay. Regards, Pebby Pardaus, Front Office Manager
See original
m***a
10.0
/10
Reviewed 2 week(s) ago
The hotel was clean, with a varied breakfast. The staff was helpful. For some reason, I requested a one-hour late checkout, and they promptly helped me without any problems.
See original
Find this review helpful?
Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Thank you for choosing Harris Suite Puri Mansion as your accommodation. Thank you for the positive review and we are very glad that you had a wonderful experience staying at Harris Suite Puri Mansion. Thank you once again for choosing Harris Suite Puri Mansion. We look forward to welcoming you back again for another wonderful stay. Best regards, Febi Firdaus Front Office Manager
See original
O
Olivee
7.6
/10
Reviewed 2 week(s) ago
semalam saya nginap di hotel ini, milih hotel ini karena tempat strategis dan kamar nyaman. saya check in jam 9 malam bersama bayi saya 4 bulan dan suami.
kami dapat kamar nomor 373 di lantai 37. req high floor dan 1 bed juga di penuhi. senang rasanya. ketika kami tidur semua aman, tiba2 saya kebangun jam 8 pagi karena bayi saya merengek dan saya berasa kamar kami panas, saya gendong bayi saya dan keringatan.
saya cek ac remote ac, ternyata ac menunjuk suhu 24 derajat dan saya coba pencet2 itu remote ac untuk turunin suhu ke 16 ga bisa. saya telp resepsionis komplain dan teknisi cek ac kamar, ternyata rusak dan di info sama teknisi bahwa ini akan nyala 30 menit aja lalu akan mati dan kami di tawarkan pindah kamar.
akhirnya jam 9.30 saya telp resepsionis bilang ac nya rusak dan mau pindah kamar, di cek sama mereka lalu ga sebentar di telp dan di angkat suami saya, resepsionis tanya apa kami ada mau perpanjang kamar atau tidak, jawab suami saya tidak dan akan co, lalu di info resepsionis kamar sedang fully book dan terisi semua, jawab suami saya tidak apa, karena posisi saya lagi mandiin bayi saya.
setelah saya selesai dan suami info bahwa tidak ada kamar ready untuk pindah dan saya marah karena kami harus nunggu sampai jam 12 siang co dengan kondisi ac kamar mati??
saya telp resepsionis dan saya komplain dan marah, di jawab resepsionis, tadi sudah telp dan bapak sudah bilang gapapa. seketika saya murka dan saya jawab “suami saya bilang gapapa karena kamu sudah bilang tidak ada kamar pengganti, lantas kalau saya bilang kami tetap mau pindah, apa ada kamar ?? tidak ada kan ???” resepsionis diam.
tidak 15 menit di telp bilang bahwa kamar ready dan siap pindah, juga di kasih kompensasi late check out jam 2 siang. tapi saya tolak karena sudah ilfeel!!
akhirnya jam 11 kami sudah co dari hotel itu. dengan kondisi kamar PANAS!!!
SAYA BAYAR HOTEL INI BUKAN DENGAN HARGA 150-200RB YA. SAYA PILIH HOTEL INI UNTUK BISA TIDUR NYAMAN DAN ENAK KARENA INI ADALAH HOTEL BINTANG 4.
Read More
Find this review helpful?
Accommodation's Reply
06 Nov 2025
Dear Olive, Thank you for taking the time to share your experience with your family. We sincerely apologize for the inconvenience you experienced, particularly regarding the air conditioning in your room and the miscommunication that occurred during the management process. We apologize for this inconvenience. In fact, on that day, all of our rooms were fully booked. Therefore, at the time of initial report, we were unable to immediately provide a replacement room. However, as soon as one of the guests checked out early, our team immediately coordinated with the housekeeping team to immediately prepare the room, and you were able to be moved to a room with working air conditioning. We understand your plight as you are bringing a young child, and wish you the best of luck during your stay. We apologize again for the inconvenience and miscommunication that occurred, and we appreciate your feedback, which is invaluable in improving our services in the future. We hope this incident will not cause you to lose your trust in Harris Suites Puri Mansion, and we sincerely hope that we will have the opportunity to welcome you and your family back again with an even better experience. Sincerely, Febi Ferdaus, Front Office Manager
See original
Verified Traveler
Business
10.0
/10
Reviewed 2 week(s) ago
It was a great stay here. The staff were friendly.
See original
Find this review helpful?
Accommodation's Reply
01 Nov 2025
Dear Valued Guest, Thank you for choosing to stay at Harrishuly Estate Suites. Thank you for your great review and thank you again for choosing Harrishuly Estate Suites. We look forward to welcoming you back and providing you with another wonderful stay. Regards, Pebby Pardaus, Front Office Manager
See original
M***M
Business
10.0
/10
Reviewed 3 week(s) ago
Yes, that's right, the receptionist was nice and helped with the cancellation due to the wrong month.
See original
Find this review helpful?
Accommodation's Reply
26 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to know that our Front Desk team was able to assist you with the cancellation process so well. We are committed to providing prompt, friendly, and problem-solving-oriented service so that all guests feel assisted and comfortable when dealing with us. We look forward to welcoming you back to Harris Suites Puri Mansion for an even more pleasant stay in the future. Best regards, Febi Ferdaus, Front Desk Manager
See original
J***a
Staycation
8.5
/10
Reviewed 4 week(s) ago
I personally found the front office or receptionist a bit unprofessional, often joking or chatting with other people while serving clients. However, the restaurant staff provided excellent service.
See original
Find this review helpful?
Accommodation's Reply
23 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have experienced while interacting with our Front Desk team. Your comments are highly appreciated and we regret that our service did not reflect the professionalism we always maintain. We would like to assure you that your comments have been passed on to the relevant team, as a reminder of the importance of maintaining a positive attitude and total commitment to serving all our valued guests. We are also pleased to hear that you were satisfied with the service provided by our restaurant team. Your comments will serve as encouragement and support for them to continue to provide the best service. We thank you once again for your valuable feedback and look forward to welcoming you back with even better service on your next visit. Sincerely, Phoebe Ferdous Front Desk Manager
See original
A***i
Business
9.4
/10
Reviewed 4 week(s) ago
The bath towel looks a bit run down, like an old towel that needs replacing.
See original
Find this review helpful?
Accommodation's Reply
21 Oct 2025
Dear Valued Guest,
Thank you very much for taking the time to share your feedback and for giving us such a wonderful 9.4 rating — we truly appreciate it.
We’re sincerely sorry to hear that the bath towel did not meet your expectations. Please rest assured that your comment has been shared with our Housekeeping team for immediate follow-up. We continuously refresh and maintain our linen quality to ensure our guests always feel comfortable and well taken care of.
We truly value your constructive feedback, as it helps us to improve further. We hope to have the pleasure of welcoming you back again soon for an even better experience at HARRIS Suites Puri Mansion.
Warm regards,
Febi Firdaus
Front Office Manager
C***s
6.6
/10
Reviewed 4 week(s) ago
overal the hotel is ok. but need impolrove in service. thanks................
cd
Find this review helpful?
Accommodation's Reply
19 Oct 2025
Dear Valued Guest,
Thank you for sharing your feedback with us. We truly appreciate your comments about your overall stay and have taken note of your suggestion regarding our service improvement.
We would love to understand more about your experience so we can address it better. Please don’t hesitate to contact us directly at HARRIS Suites Puri Mansion through the phone number listed on our official Google page — our team would be happy to assist you personally.
We hope to have the opportunity to welcome you back and provide an even better experience next time.
Warm regards,
Febi Firdaus
Front Office Manager
L***a
Staycation
8.5
/10
Reviewed 5 week(s) ago
Everything is ok, only the floor of the room is dusty even though I took a suite.
See original
Find this review helpful?
Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Thank you for choosing Harris Suites Puri Mansion and for taking the time to share your experience. We apologize for the inconvenience regarding the cleanliness of your room floor. This is not the standard of service we aim to provide to our guests. We have forwarded your comments to our housekeeping team for their attention and assessment to prevent this from happening again. We are very pleased to know that everything met your expectations. We look forward to welcoming you back again for an even better stay experience. Best regards, Feby Ferdaus, Front Office Manager
See original
lw
linda w.
Staycation
10.0
/10
Reviewed 5 week(s) ago
The location is really nice, strategically located, close to malls, toll roads, and the airport. The environment is comfortable, and the staff is friendly too.
See original
Find this review helpful?
Accommodation's Reply
14 Oct 2025
Dear Linda W., Thank you for choosing Harris Suite Puri Mansion as your accommodation. Thank you for your positive review and we are glad to hear that you enjoyed your stay at Harris Suite Puri Mansion. Thank you again for choosing Harris Suite Puri Mansion. We look forward to welcoming you back again for a wonderful stay. Best regards, Febi Ferdaus, Front Office Manager
See original
a
agustina
10.0
/10
Reviewed 5 week(s) ago
The atmosphere is calm, clean, and fresh, and you'll sleep soundly here.
Always a great choice.
See original
Find this review helpful?
Accommodation's Reply
14 Oct 2025
Dear Agustina, Thank you for choosing Harris Suite Puri Mansion as your accommodation. Thank you for your positive review and we are glad to know that you enjoyed your stay at Harris Suite Puri Mansion. Thank you once again for choosing Harris Suite Puri Mansion. We look forward to welcoming you back again for a wonderful stay. Best regards, Febi Firdaus, Front Office Manager
See original
LH
Lily H.
Leisure
9.4
/10
Reviewed 6 week(s) ago
Clean rooms and friendly hotel staff
See original
1 people find it helpful
Accommodation's Reply
06 Oct 2025
Dear Lily H, Thank you very much for your time and positive review. We are delighted to hear that you enjoyed the comfort of our room and the hospitality of the entire Harris Suites Puri Mansion team. This kind of feedback truly encourages us to maintain and improve the quality of service with every guest visit. Cleanliness and friendliness are our top priorities, as we want every guest to feel at home from the moment they arrive until the moment they leave. We will also continue to strive to create a pleasant and warm atmosphere in every area of our hotel. Please feel free to contact us if you have any special needs before your next visit—we will be happy to assist you in making your next experience even more special. Best regards, Febi Firdaus, Front Office Manager
See original
Oon S.
Staycation
9.7
/10
Reviewed 7 week(s) ago
We've stayed at this hotel dozens of times. We especially love the swimming pool; it's spacious and clean. God willing, we'll be back again. Hopefully, our next stay will bring a special souvenir as a loyal customer.
See original
Find this review helpful?
Accommodation's Reply
29 Sep 2025
Dear Oon S, Thank you very much for your incredible loyalty in choosing Harris Suites Puri Mansion as your place to stay dozens of times! We are very happy to know that you and your family always enjoy our spacious and clean swimming pool facilities. Positive comments like this really motivate our entire team to continue providing the best service. Regarding your wish to receive a special souvenir, we are pleased to inform you that you can join as an Ascott Star Rewards (ASR) member. By becoming a member and making a reservation directly through the Discover ASR mobile app or our official website, you are entitled to a complimentary in-room set-up as a token of appreciation for your loyalty. We are very much looking forward to your next visit. May your next visit be even more special with your beloved family! Warm regards, Febi Firdaus. Front Office Manager
See original
Verified Traveler
Leisure
6.1
/10
Reviewed 7 week(s) ago
This was my first time staying at Harris Suite Puri Mansion with my family. We stayed in a 2-bedroom suite.
Overall, the hotel's building quality was good upon first impression.
However, that good impression was dashed when we entered the room, which was in the following condition:
1. The floor was dusty and had food residue.
2. All the furniture (table, cupboard, bed frame, etc.) was dusty.
3. There was hair on the bathroom floor.
4. The remote control battery in the room needed to be replaced.
After we complained, we were given a room change, but the room was still very dusty all over the furniture.
The other bathroom lacked a bath mat and hand towels.
One odd thing about the 2-bedroom suite was that there was only one shower in each of the two bathrooms, which was inconvenient for four guests in one room.
Overall, the hotel's building quality was good, but the housekeeping, housekeeping supervisor, and housekeeping manager need retraining.
Read More
See original
1 people find it helpful
Accommodation's Reply
29 Sep 2025
Dear Valued Guest, Thank you for taking the time to share your experience staying at Harris Suites Puri Mansion with your family. We greatly appreciate your first visit and sincerely apologize for any inconvenience you experienced, particularly regarding the room cleanliness and amenities that did not meet our standards. Your feedback is very important, and we deeply regret that your experience did not reflect the quality of service we strive to provide to every guest. We have forwarded your complaints regarding the condition of the room cleanliness, the lack of toiletries, and the bathroom design issues in the 2 Bedroom Suite unit directly to the Housekeeping team, including the relevant Supervisor and Manager, for serious follow-up. We fully agree that these areas need improvement, and we have scheduled additional training for the team as a concrete step towards improvement. We greatly appreciate your willingness to provide us with detailed information. Feedback like this serves as a reminder for us to continue to maintain the quality and standards of service. We hope to have the opportunity to welcome you and your family back in the future, so that we can provide an even better and more memorable stay. Best regards, Febi Firdaus, Front Office Manager
See original
U***a
Staycation
8.4
/10
Reviewed 8 week(s) ago
I requested a "happy staycation" sign with the children's names, but it wasn't available. The receptionist wasn't informative about additional breakfast. I asked if I could pay at the restaurant or at the receptionist, but they told me to go back and buy the coupon. It took a long time because of the long weekend waiting for the elevator to get to the receptionist. The hospitality was very disappointing. At the restaurant, during breakfast, the staff found the instant noodles undercooked, even though I had waited 30 minutes.
Read More
See original
1 people find it helpful
Accommodation's Reply
22 Sep 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you and your family experienced during your stay, including the unfulfilled request for a Happy Staycation, unclear information about additional breakfast, and a less-than-expected restaurant experience. We understand your disappointment, especially during a busy hotel during the long holiday period. Your feedback is very valuable to us. We will immediately follow up with the relevant team to prevent a recurrence. We are committed to improving our service quality, both in terms of communication and speed of service in the restaurant. We hope you will give us the opportunity to welcome you back and provide an even better stay experience that meets the hospitality standards of Harris Suites Puri Mansion. Warm regards, Febi Firdaus, Front Office Manager
See original
S***i
Staycation
10.0
/10
Reviewed 8 week(s) ago
The staff is very friendly, food is delicious, place very comfortable.
Find this review helpful?
Accommodation's Reply
19 Sep 2025
Dear Valued Guest,
Thank you for the positive review and rating you have given. We are very happy to know that you felt comfortable during your stay with us. Feedback like this really means a lot to our team, because it is motivation to continue providing the best service to every guest.
We hope that your next visit will be even more enjoyable, both in terms of service, room comfort and the facilities available at the Harris Suites Puri Mansion. Don't hesitate to contact us if you have any special needs or preferences on your next visit. Until next time, we look forward to welcoming you next time.
Warm greetings,
Febi Firdaus
Front Office Manager
SP
Sri P.
Business
6.8
/10
Reviewed 8 week(s) ago
Feeling uncomfortable, being asked for the room number twice...wasn't it checked beforehand?
See original
2 people find it helpful
Accommodation's Reply
22 Sep 2025
Dear Sri P, Thank you for sharing your experience with us. We apologize if you felt uncomfortable when asked for your room number more than once. We would like to clarify that in accordance with our SOP, this is done solely to ensure the safety and comfort of all guests during their stay at Harris Suites Puri Mansion. However, we will continue to evaluate the verification process to ensure it is carried out better and does not cause any inconvenience to guests. We greatly appreciate your feedback and look forward to welcoming you back for a more pleasant experience. Warm regards, Febi Firdaus, Front Office Manager
See original
Number of reviews per page
20
40