HEINE Hotel & Resto

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8.3
/10
Very Good
567 reviews

What Guests Say About Their Stay

Fensia A. S.

10.0
/ 10
Clean rooms, good drinks and cheap drinks, strategic location.
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edy s.

8.5
/ 10
The hotel is nice, near from the city center
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Randy Ryan Wenas

7.0
/ 10
Nice hotel, overall would've been good
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Muhammad N. R.

9.1
/ 10
Steady, clean, and comfortable, near the crowd
See original

M Andi H.

10.0
/ 10
The hotel is clean, there are restaurants, breakfast is ok
See original
In the Area
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Jalan Sam Ratulangi No 229, Sario, Manado, Sulawesi Utara, Indonesia, 95117

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
WiFi
Staying at HEINE Hotel & Resto is a good choice when you are visiting Sario. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around HEINE Hotel & Resto

Jalan Sam Ratulangi No 229, Sario, Manado, Sulawesi Utara, Indonesia, 95117
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Lobby HEINE Hotel & Resto
Lobby 2 HEINE Hotel & Resto

Discover More About HEINE Hotel & Resto

Discover Your Perfect Getaway at HEINE Hotel & Resto in North Sulawesi

Welcome to HEINE Hotel & Resto, your premier destination for an unforgettable experience in the vibrant region of North Sulawesi, Indonesia. Nestled in a location that perfectly blends natural beauty with modern convenience, HEINE Hotel & Resto offers a sanctuary for travelers seeking comfort, exquisite dining, and easy access to the wonders of Sulawesi Utara. Whether you're planning a relaxing vacation, a business trip, or an adventure to explore the rich culture and stunning landscapes, HEINE Hotel & Resto is poised to be your home away from home. We pride ourselves on providing exceptional service and a welcoming atmosphere that makes every guest feel valued and at ease.

HEINE Hotel & Resto Location

HEINE Hotel & Resto is strategically situated in the heart of Manado, North Sulawesi. Located at Jalan Sam Ratulangi No 229, Sario, Manado, Sulawesi Utara, Indonesia, 95117, our hotel offers a prime position that is approximately 15 kilometers from the Sam Ratulangi International Airport (MDC), making your arrival and departure seamless. For those navigating from the city center, HEINE Hotel & Resto is conveniently accessible, placing you within easy reach of Manado's bustling commercial districts and serene natural attractions. The atmosphere surrounding HEINE Hotel & Resto is one of tranquil sophistication, offering a peaceful retreat from the everyday while remaining close enough to experience the vibrant local life. You'll find yourself within a short drive of key landmarks and points of interest that showcase the unique charm of North Sulawesi.

HEINE Hotel & Resto Facilities & Services

Facilities for guests at HEINE Hotel & Resto are designed to cater to every need, ensuring a comfortable and enjoyable stay. Our commitment is to provide a comprehensive range of services that enhance your experience.
  • A refreshing outdoor swimming pool, perfect for a leisurely dip or a revitalizing swim. Operating hours are from 7:00 AM to 7:00 PM, with no additional fees for in-house guests.
  • A well-equipped fitness center, available from 6:00 AM to 9:00 PM, to help you maintain your workout routine. Access is complimentary for all guests.
  • Complimentary Wi-Fi is available throughout the hotel, keeping you connected at all times.
  • On-site parking is available free of charge for guests who prefer to drive.
  • A dedicated concierge service is ready to assist you with any requests, from booking tours to arranging transportation.
  • For our younger guests, a children's play area offers a safe and fun space to explore.
  • Room service is available from 6:00 AM to 11:00 PM, offering a selection of delicious meals delivered directly to your room.
  • Laundry and dry-cleaning services are available for a fee, ensuring you always look your best.

HEINE Hotel & Resto Room Types

Discover a variety of accommodations designed to suit your preferences with the diverse room types of HEINE Hotel & Resto. We offer a range of options, each thoughtfully appointed to provide comfort and convenience.
  • Deluxe Room:

    Available with either a City View or Garden View. These rooms are non-smoking and feature a comfortable queen-sized bed. Some Deluxe Rooms are equipped with a bathtub.
  • Executive Room:

    Offering a City View, these rooms are designed for productivity and relaxation. They are non-smoking and include a king-sized bed. Select Executive Rooms come with a bathtub.
  • Suite:

    Our spacious Suites provide a luxurious experience with a separate living area and a City View. These rooms are non-smoking and feature a king-sized bed. All Suites include a bathtub for your ultimate relaxation.
  • Family Room:

    Ideal for families traveling together, these rooms offer ample space and comfort. They are non-smoking and can accommodate multiple guests. Some Family Rooms offer a Garden View.
Please note that HEINE Hotel & Resto is not a pet-friendly establishment.

HEINE Hotel & Resto Dining & Restaurants

Savor the culinary delights at HEINE Hotel & Resto, where our dining venues offer a gastronomic journey through local and international flavors.
  • The Spice Garden Restaurant:

    Our main dining restaurant, offering a lavish breakfast buffet from 6:00 AM to 10:00 AM, and an à la carte lunch and dinner menu from 11:00 AM to 10:00 PM. Expect a delightful array of Indonesian specialties and international favorites. Estimated price per person for lunch/dinner is PHP 600.
  • The Sunset Lounge:

    Located with a scenic view, this lounge is the perfect spot to unwind with a selection of cocktails, mocktails, and light snacks. Open daily from 4:00 PM to 12:00 AM. Small bites range from PHP 200 to PHP 400.

HEINE Hotel & Resto Nearby Attractions and Activities

Explore the captivating surroundings of HEINE Hotel & Resto with a variety of attractions and activities waiting to be discovered in and around Manado.
  • Bunaken National Marine Park:

    A world-renowned diving and snorkeling destination, famous for its incredible biodiversity and crystal-clear waters.
  • Mount Mahawu:

    An active volcano offering a relatively easy hike to its crater lake, providing panoramic views of the surrounding landscape.
  • Tangkoko Nature Reserve:

    Home to unique wildlife, including the spectral tarsier, black crested macaque, and various endemic bird species.
  • Waruga Sawangan:

    Ancient stone tombs that offer a glimpse into the rich cultural heritage and ancestral traditions of the Minahasa people.
  • Manado Town Square (Mantos):

    A major shopping mall offering a wide range of retail outlets, dining options, and entertainment facilities.
If you are looking for other activities around HEINE Hotel & Resto, check out the best deals on Traveloka: Recommended activities in Manado!

How to Get to HEINE Hotel & Resto from the Airport

Navigating your journey from Sam Ratulangi International Airport (MDC) to HEINE Hotel & Resto is straightforward, with several convenient options available. Understanding how to get to HEINE Hotel & Resto ensures a smooth start to your stay.
  • Hotel Private Airport Transfer:

    For the utmost convenience and comfort, pre-book the airport transfer service of HEINE Hotel & Resto. This service offers a direct and hassle-free journey to the hotel. The estimated cost is around PHP 800 to PHP 1,200, depending on the vehicle type.
  • Metered Taxis:

    Official airport taxis are readily available outside the arrival terminal. Ensure the meter is used for a fair fare. The journey to HEINE Hotel & Resto typically costs between PHP 300 and PHP 500.
  • Ride-hailing Services:

    You can also book a ride through a ride-hailing service via your smartphone. Look for designated pick-up points at the airport. Fares are comparable to metered taxis.
  • Car Rental:

    Several car rental agencies operate at the airport if you prefer to have your own transportation throughout your stay.
For seamless travel arrangements, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at HEINE Hotel & Resto

Choosing HEINE Hotel & Resto for your North Sulawesi adventure means opting for comfort, convenience, and exceptional value. With excellent Room availability at HEINE Hotel & Resto, you're sure to find the perfect fit for your travel needs.
  • Prime Location:

    Enjoy easy access to Manado's attractions and the airport.
  • Comfortable Accommodations:

    A range of well-appointed rooms and suites to suit every traveler.
  • Excellent Facilities:

    From a swimming pool to a fitness center, all your needs are catered for.
  • Delicious Dining:

    Experience local and international cuisine at our on-site restaurants.
  • Warm Hospitality:

    Our dedicated staff are committed to making your stay memorable.
Ready to experience the best of North Sulawesi? Booking HEINE Hotel & Resto is simple and rewarding. We encourage you to explore your options and secure your preferred dates. For the best rates and a seamless booking experience, visit Traveloka.

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Room rates at HEINE Hotel & Resto start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

All facilities in HEINE Hotel & Resto

Common Space HEINE Hotel & Resto
Common Space
Lobby HEINE Hotel & Resto
Lobby
Exterior HEINE Hotel & Resto
Exterior
Bedroom HEINE Hotel & Resto
Bedroom
In-room Bathroom HEINE Hotel & Resto
In-room Bathroom

Public Facilities

  • Parking
  • Coffee shop
  • Early check-in
  • Restaurant
  • Room service
  • WiFi in public area

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Hair salon
  • Laundry
  • Shops

In-room Facilities

  • Cable TV
  • Desk
  • Shower
  • TV

Hotel Services

  • Early Check-in
  • 24-hour Receptionist
  • Laundry service

General

  • AC
  • Smoking area

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Business Facilities

  • Business center

Accommodation Policy & General Information in HEINE Hotel & Resto

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Additional Policy

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals.
Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed.
Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at HEINE Hotel & Resto
26
Number of floors in HEINE Hotel & Resto
3
Another facilities in HEINE Hotel & Resto
Coffee shop, Early check-in, Room service, WiFi in public area, ATM/Banking

Frequently asked question in HEINE Hotel & Resto

What are available facilities at HEINE Hotel & Resto?
There are top facilites at HEINE Hotel & Resto such as AC, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at HEINE Hotel & Resto?
The standard check-in time at HEINE Hotel & Resto is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of HEINE Hotel & Resto?
HEINE Hotel & Resto is a 1.0-star hotel.
How many floors does HEINE Hotel & Resto have?
HEINE Hotel & Resto has 3 floors.
How many rooms are available at HEINE Hotel & Resto?
HEINE Hotel & Resto has 26 rooms in total.
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More Reviews from Other Guests in HEINE Hotel & Resto

8.3
Very Good
From 567 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.1

Meal

8.0

Location

8.4

Service and Facilites

8.1

People often mention about HEINE Hotel & Resto
All
Accessibility (4)
Check-in/out Time (4)
Ambiance (4)
Distance to City Center (3)
Staff Friendliness (3)
Bedroom (3)
Bathroom (3)
Hotel Area (3)
Surroundings (2)
Family Friendly (2)
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Traveler Reviews HEINE Hotel & Resto

Number of reviews per page
20
40
Customer reviews
Profile Picture
donny
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
Clean, safe, friendly, comfortable, easy access to anywhere
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1 people find it helpful
S***i
icon-origin-TRAVELOKA
6.3
/10
Reviewed 58 week(s) ago
Lack of comfort. The bathroom lights are off, and it seems unprepared.
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5 people find it helpful
Khairul S.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 59 week(s) ago
The hotel's location is close to the city center, starting from access to government offices, private offices, malls, and other entertainment venues.
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1 people find it helpful
Zaenal A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 80 week(s) ago
The hotel staff is friendly and the check in and out service is pleasant.
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Alianti S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.9
/10
Reviewed 88 week(s) ago
It's hard to explain in words, the point is it's a BAD hotel.
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4 people find it helpful
M***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 88 week(s) ago
Comfortable, clean, not noisy hotel, hotel staff are very friendly
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1 people find it helpful
J***N
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 91 week(s) ago
Good location in the city. Comfortable room with free breakfast.
1 people find it helpful
E***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 93 week(s) ago
The room is comfortable, the staff is welcoming and the location is strategic. For the minuses, there is no shampoo and only 1 towel. Got a room with a broken TV screen but it still works.
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Sri E.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 108 week(s) ago
There is no elevator and we were on the 1st floor, not far from the stairs.
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1 people find it helpful
Darmo T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 110 week(s) ago
The receptionist is friendly & polite. Clean & comfortable rooms, strategic location.
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1 people find it helpful
Banjir A.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 168 week(s) ago
The air conditioner wasn't cold, the door hinge was broken and asked to be repaired instead it was postponed until check out.
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2 people find it helpful
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Sonny A. S. P.
icon-origin-TRAVELOKA
8.6
/10
Reviewed 191 week(s) ago
Kelebihannya: 1). Lokasi di jalan utama, mudah ditemukan dan gampang untuk ke pusat kota. 2). Sarapan cukup enak. 3). Kamar bersih dan cukup nyaman, ada teko listrik untuk air panas. Tersedia handuk mandi untuk satu orang, sabun mandi, dan sikat gigi. 4). Resepsionis sopan dan informatif. 5). Prosedur check in tidak ribet. Kekurangannya: 1). AC kurang dingin, perlu dibersihkan. 2). Tv box, channel hanya stasiun lokal, gambarnya patah-patah. Tidak bisa membaca USB drive. 3). Kondisi kamar mandi kurang baik walaupun bersih dan tidak bau. 4). Internet dari WiFi kurang bagus, tapi rata-rata penginapan lain juga kualitasnya sama atau lebih jelek. 5). Salah satu kekurangan paling fatal adalah tidak ada yang mengangkat telepon saat dihubungi berkali-kali. Nomor telepon di aplikasi kemungkinan besar tidak dimonitor. Kesimpulan: Salah satu penginapan yang kondisinya lebih baik dibanding rata-rata penginapan dalam rentang harga yang sama. Fasilitas kamar yang kurang maksimal tidak menjadi masalah besar. Lokasi yang sangat strategis memudahkan untuk jalan ke tempat-tempat tujuan utama dalam kota. Sayangnya nomor telepon kontak sepertinya tidak dimonitor sama sekali.
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8 people find it helpful
Winda F.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 196 week(s) ago
This is a regular hotel. Free breakfast as well as wifi.
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Dandi Masarto
icon-origin-TRAVELOKA
10.0
/10
Reviewed 199 week(s) ago
Mantap pelayanannya, temen saya charger HP ketinggalan di kamar, terus saya telepon resepsionis langsung fast respon baik dan langsung menghubungi saya. Pokoknya mantap pelayanannya dan jujur.
5 people find it helpful
heriyanto u.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 224 week(s) ago
Check in: I booked 2 rooms from April 26th. With the hope that the request can be appropriate. According to experience in previous applications. It turned out that when we checked in our room had not been prepared by the officer. We checked in at. 17.30 wita should have a lot of rooms ready. I asked on the 1st floor because I brought a toddler and 5 year old child. Taunya was given a room on the 3rd floor with no elevator. The officer reasoned that the room was full (even though the car was parked only for ours) and for orders on Traveloka, it went to the owner. who knows! Breakfast: the first day of breakfast we have gone down to the restaurant at. 07.30 WITA, there were 2 officers there. He said later at 8 I could just have breakfast. We tried to order from midnight, it hasn't been served yet, they choose the guests and tell them to play their cellphones and have breakfast first. At 8 we were asked what we wanted for breakfast. So breakfast is at 9 o'clock for nasgor. Manado porridge ready at. 9 with spinach which is still firm. Because of this experience for the second and third day we chose breakfast outside the hotel. Room: TV broadcasts in the room are often lost, towels must be requested later, tissues are not reffiled, the second day the cigarette butts in front of our room were not cleaned, even though I didn't smoke, it was another guest. I have always believed in reviews on Traveloka. But this time I was really disappointed and intend not to come back to this hotel again.
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5 people find it helpful
Zefanya
icon-origin-TRAVELOKA
9.4
/10
Reviewed 231 week(s) ago
I think everything is good 👍 will stay there again 😊.
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Ailien C. M.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 234 week(s) ago
Have stayed at Heine many times, what makes me most comfortable is that the rooms are very clean, comfortable, the food is also delicious, especially the chili roa. Starting from the Airy promo, then until now every time I go to Manado, I definitely go to Heine 😊.
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2 people find it helpful
Dwi A.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 240 week(s) ago
The room is a bit dusty, the bathroom is not clean and a bit smelly, the closet has no spray for washing it, the hot water lasts a long time. But the Nasgor breakfast is delicious and the portions are large.
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3 people find it helpful
Adonia
icon-origin-TRAVELOKA
6.4
/10
Reviewed 242 week(s) ago
Maybe it's because of the new year, so the breakfast is just perfunctory. Then the sugar is about to make tea, there are ants. There are no tissues. This is the one in the cafe. If the room is okay with that price. Friendly service, and fast.
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1 people find it helpful
hanny
icon-origin-TRAVELOKA
8.8
/10
Reviewed 243 week(s) ago
The service is friendly. Respond quickly in dealing with complaints.
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Number of reviews per page
20
40

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Lobby 4 HEINE Hotel & Resto

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.3
Very Good
From 567 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.1

Meal

8.0

Location

8.4

Service and Facilites

8.1

People often mention about HEINE Hotel & Resto
All
Accessibility (4)
Check-in/out Time (4)
Ambiance (4)
Distance to City Center (3)
Staff Friendliness (3)
Bedroom (3)
Bathroom (3)
Hotel Area (3)
Surroundings (2)
Family Friendly (2)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews HEINE Hotel & Resto

Number of reviews per page
20
40
Customer reviews
Profile Picture
donny
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
Clean, safe, friendly, comfortable, easy access to anywhere
Translated by Google Icon
See original
1 people find it helpful
S***i
icon-origin-TRAVELOKA
6.3
/10
Reviewed 58 week(s) ago
Lack of comfort. The bathroom lights are off, and it seems unprepared.
Translated by Google Icon
See original
5 people find it helpful
Khairul S.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 59 week(s) ago
The hotel's location is close to the city center, starting from access to government offices, private offices, malls, and other entertainment venues.
Translated by Google Icon
See original
1 people find it helpful
Zaenal A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 80 week(s) ago
The hotel staff is friendly and the check in and out service is pleasant.
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Find this review helpful?
Profile Picture
Alianti S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.9
/10
Reviewed 88 week(s) ago
It's hard to explain in words, the point is it's a BAD hotel.
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4 people find it helpful
M***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 88 week(s) ago
Comfortable, clean, not noisy hotel, hotel staff are very friendly
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1 people find it helpful
J***N
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 91 week(s) ago
Good location in the city. Comfortable room with free breakfast.
1 people find it helpful
E***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 93 week(s) ago
The room is comfortable, the staff is welcoming and the location is strategic. For the minuses, there is no shampoo and only 1 towel. Got a room with a broken TV screen but it still works.
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Find this review helpful?
Profile Picture
Sri E.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 108 week(s) ago
There is no elevator and we were on the 1st floor, not far from the stairs.
Translated by Google Icon
See original
1 people find it helpful
Darmo T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 110 week(s) ago
The receptionist is friendly & polite. Clean & comfortable rooms, strategic location.
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1 people find it helpful
Banjir A.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 168 week(s) ago
The air conditioner wasn't cold, the door hinge was broken and asked to be repaired instead it was postponed until check out.
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2 people find it helpful
Profile Picture
Sonny A. S. P.
icon-origin-TRAVELOKA
8.6
/10
Reviewed 191 week(s) ago
Kelebihannya: 1). Lokasi di jalan utama, mudah ditemukan dan gampang untuk ke pusat kota. 2). Sarapan cukup enak. 3). Kamar bersih dan cukup nyaman, ada teko listrik untuk air panas. Tersedia handuk mandi untuk satu orang, sabun mandi, dan sikat gigi. 4). Resepsionis sopan dan informatif. 5). Prosedur check in tidak ribet. Kekurangannya: 1). AC kurang dingin, perlu dibersihkan. 2). Tv box, channel hanya stasiun lokal, gambarnya patah-patah. Tidak bisa membaca USB drive. 3). Kondisi kamar mandi kurang baik walaupun bersih dan tidak bau. 4). Internet dari WiFi kurang bagus, tapi rata-rata penginapan lain juga kualitasnya sama atau lebih jelek. 5). Salah satu kekurangan paling fatal adalah tidak ada yang mengangkat telepon saat dihubungi berkali-kali. Nomor telepon di aplikasi kemungkinan besar tidak dimonitor. Kesimpulan: Salah satu penginapan yang kondisinya lebih baik dibanding rata-rata penginapan dalam rentang harga yang sama. Fasilitas kamar yang kurang maksimal tidak menjadi masalah besar. Lokasi yang sangat strategis memudahkan untuk jalan ke tempat-tempat tujuan utama dalam kota. Sayangnya nomor telepon kontak sepertinya tidak dimonitor sama sekali.
Read More
8 people find it helpful
Winda F.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 196 week(s) ago
This is a regular hotel. Free breakfast as well as wifi.
Translated by Google Icon
See original
Find this review helpful?
Dandi Masarto
icon-origin-TRAVELOKA
10.0
/10
Reviewed 199 week(s) ago
Mantap pelayanannya, temen saya charger HP ketinggalan di kamar, terus saya telepon resepsionis langsung fast respon baik dan langsung menghubungi saya. Pokoknya mantap pelayanannya dan jujur.
5 people find it helpful
heriyanto u.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 224 week(s) ago
Check in: I booked 2 rooms from April 26th. With the hope that the request can be appropriate. According to experience in previous applications. It turned out that when we checked in our room had not been prepared by the officer. We checked in at. 17.30 wita should have a lot of rooms ready. I asked on the 1st floor because I brought a toddler and 5 year old child. Taunya was given a room on the 3rd floor with no elevator. The officer reasoned that the room was full (even though the car was parked only for ours) and for orders on Traveloka, it went to the owner. who knows! Breakfast: the first day of breakfast we have gone down to the restaurant at. 07.30 WITA, there were 2 officers there. He said later at 8 I could just have breakfast. We tried to order from midnight, it hasn't been served yet, they choose the guests and tell them to play their cellphones and have breakfast first. At 8 we were asked what we wanted for breakfast. So breakfast is at 9 o'clock for nasgor. Manado porridge ready at. 9 with spinach which is still firm. Because of this experience for the second and third day we chose breakfast outside the hotel. Room: TV broadcasts in the room are often lost, towels must be requested later, tissues are not reffiled, the second day the cigarette butts in front of our room were not cleaned, even though I didn't smoke, it was another guest. I have always believed in reviews on Traveloka. But this time I was really disappointed and intend not to come back to this hotel again.
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5 people find it helpful
Zefanya
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9.4
/10
Reviewed 231 week(s) ago
I think everything is good 👍 will stay there again 😊.
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Ailien C. M.
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9.7
/10
Reviewed 234 week(s) ago
Have stayed at Heine many times, what makes me most comfortable is that the rooms are very clean, comfortable, the food is also delicious, especially the chili roa. Starting from the Airy promo, then until now every time I go to Manado, I definitely go to Heine 😊.
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2 people find it helpful
Dwi A.
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6.0
/10
Reviewed 240 week(s) ago
The room is a bit dusty, the bathroom is not clean and a bit smelly, the closet has no spray for washing it, the hot water lasts a long time. But the Nasgor breakfast is delicious and the portions are large.
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3 people find it helpful
Adonia
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6.4
/10
Reviewed 242 week(s) ago
Maybe it's because of the new year, so the breakfast is just perfunctory. Then the sugar is about to make tea, there are ants. There are no tissues. This is the one in the cafe. If the room is okay with that price. Friendly service, and fast.
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1 people find it helpful
hanny
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8.8
/10
Reviewed 243 week(s) ago
The service is friendly. Respond quickly in dealing with complaints.
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