Hotel Indonesia Kempinski Jakarta

Hotels
Preferred Partner Plus
No. 1 in Luxury Hotel in Jakarta
9.0
/10
Exceptional
5,632 reviews

What Guests Say About Their Stay

Staff Friendliness (191)
Bedroom (179)
Ambiance (177)
Bathroom (176)
M***i
10.0
/ 10
The staff is very very kind, friendly, full of smile and helpful. The service is one of the best. Hotel is located between 2 big mall, GI and PI, Very clean, big room. Our stay was very satisfying. Also we felt very safe, because we came when there was a demonstration, but a lot of security guard standby every day n night. Thank you Hotel Indonesia Kempinski.
Indri D. U.
8.5
/ 10
⭐⭐⭐⭐⭐ We stayed at Kempinski in a Deluxe room on 17–18 August with our kids. The room was spacious enough for the three of us without needing an extra bed, and still felt very comfortable. The kids loved the cozy atmosphere, and everything was spotless. Staff were friendly and made the stay feel effortless, always ready to help. Breakfast had plenty of variety and suited both adults and kids. The location is super convenient, and overall the stay was smooth, relaxing, and family-friendly. We’d happily come back again!
A***a
10.0
/ 10
Booked here to celebrate an achievement, and did not disappointed. The staffs was very friendly, helpful, and respectful. Had a great experience here, got a free room upgrade and free cakes. Spacious bedroom and clean bathroom, nice view to Bundaran HI. Easy transportation with Silverbird, it helped me so much. Thanks Kempinski!
NADYA T. B.
10.0
/ 10
Very comfortable, friendly, and professional staff, great ambiance. We had a great time✨
A***i
9.7
/ 10
My son's first experience staying at the hotel and it's a really wonderful experience. All of the staff is really helpful!
In the Area
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Jalan MH Thamrin No. 1, Thamrin, Jakarta Pusat, Jakarta, Indonesia, 10310

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Hotel Indonesia Kempinski Jakarta is a hotel in a good neighborhood, which is located at Thamrin. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Hotel Indonesia Kempinski Jakarta

Jalan MH Thamrin No. 1, Thamrin, Jakarta Pusat, Jakarta, Indonesia, 10310
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Lobby Hotel Indonesia Kempinski Jakarta
Exterior 2 Hotel Indonesia Kempinski Jakarta

Discover More About Hotel Indonesia Kempinski Jakarta

Location


Hotel Indonesia Kempinski Jakarta is a hotel in a good neighborhood, which is located at Thamrin.

About Hotel Indonesia Kempinski Jakarta

Experience a unique stay at the historical building of Hotel Indonesia Kempinski Jakarta, which you rarely find in other places.

Hotel Indonesia Kempinski Jakarta is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Indonesia Kempinski Jakarta exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Hotel Indonesia Kempinski Jakarta is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Hotel Indonesia Kempinski Jakarta.

All facilities in Hotel Indonesia Kempinski Jakarta

Bar, Cafe and Lounge Hotel Indonesia Kempinski Jakarta
Bar, Cafe and Lounge
Swimming Pool Hotel Indonesia Kempinski Jakarta
Swimming Pool
Fitness Center Hotel Indonesia Kempinski Jakarta
Fitness Center
Functional Hall Hotel Indonesia Kempinski Jakarta
Functional Hall
Lobby Hotel Indonesia Kempinski Jakarta
Lobby

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast served to the table
  • Breakfast (surcharge)
  • Brunch
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Continental breakfast
  • Dining area
  • Early bird breakfast
  • Gluten-free meals
  • Hot breakfast
  • Poolside bar
  • Set menu dinner
  • Set menu lunch
  • Snack bar
  • Dietary menu
  • Vegetarian meal

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Wedding service

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector
  • Theatre/auditorium

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Things to Do

  • Children play area
  • Fitness center
  • Health club
  • Massage
  • Outdoor pool
  • Pool sun loungers
  • Sauna
  • Spa

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Smoking area

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible

Transportation

  • Airport transfer
  • Car rental
  • Valet parking (surcharge)

Connectivity

  • INTERNATIONAL_CALL
  • Free WiFi
  • WiFi (surcharge)

Kids and Pets

  • CRIBS
  • Highchairs

Sports and Recreations

  • Fitness center

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Hotel Indonesia Kempinski Jakarta

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Deposit

Deposit IDR 1,000,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Indonesia Kempinski Jakarta
289
Number of floors in Hotel Indonesia Kempinski Jakarta
15
Another facilities in Hotel Indonesia Kempinski Jakarta
Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar

Frequently asked question in Hotel Indonesia Kempinski Jakarta

What are available facilities at Hotel Indonesia Kempinski Jakarta?
There are top facilites at Hotel Indonesia Kempinski Jakarta such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Indonesia Kempinski Jakarta?
The standard check-in time at Hotel Indonesia Kempinski Jakarta is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Indonesia Kempinski Jakarta provide breakfast?
Yes, Hotel Indonesia Kempinski Jakarta provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Indonesia Kempinski Jakarta?
Hotel Indonesia Kempinski Jakarta is a 5.0-star hotel.
How many floors does Hotel Indonesia Kempinski Jakarta have?
Hotel Indonesia Kempinski Jakarta has 15 floors.
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More Reviews from Other Guests in Hotel Indonesia Kempinski Jakarta

9.0
Exceptional
From 5,178 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.2

Meal

8.9

Location

9.3

Service and Facilites

9.2

People often mention about Hotel Indonesia Kempinski Jakarta
All
Staff Friendliness (143)
Bedroom (131)
Bathroom (131)
Distance to City Center (126)
Ambiance (126)
Accessibility (125)
Taste (122)
Room Space (120)
Hotel Area (120)
Variety (114)
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Most Recent
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Traveler Reviews Hotel Indonesia Kempinski Jakarta

Number of reviews per page
20
40
Customer reviews
Profile Picture
Rois
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Check-in and check-out were quick. Delicious breakfast, plenty of menu options, and a spacious breakfast area. Spacious room with a view of the Hi roundabout. The bathroom is gorgeous with a bathtub.
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Marthin
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Thank you for your service "Lady In Red"
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1 people find it helpful
A***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
Perfect to celebrate my anniversary
Find this review helpful?
Fenny K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.5
/10
Reviewed 1 week(s) ago
They did upgrade me to Grand Deluxe but then the room they gave me - 140, was not clean at all. Oje of The pillow smelled awful, the bed sheet and bedcover gave my legs and arms rashes (i couldnt show it to housekeeping my legs but i did show my arms) so asked to change the bed sheet and bed cover. The towel was also so not white 🤦🏾‍♀️ its like white but grey. Oh yes, i discovered there is a door next to wardrobe that couldnt be closed so had to ask for engineer to come and fix it. And also this morning the omelette station guy asked me to come back 10 mins later because he had many orders. I was like if its obly 10 mins, why couldnt he take my order and i come back 10 mins later? Well perhaps i am not an important guest. Yes i only stayed for a night but i chose Kempinski because it is near to my office and wanted to treat myself a great night. Thats all. Its not a good experience and under expectation.
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F***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
best.hotel.in.indonesia.tq
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Accommodation's Reply
27 Nov 2025
Dear Valued Guest, Thank you for your great review! We are so glad you had a wonderful experience with us and appreciate your feedback. We were so pleased to have you and look forward to welcoming you back again soon for another wonderful stay. Best regards, Petra Baumann General Manager
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G***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
All the staff were helpful and friendly
1 people find it helpful
Accommodation's Reply
27 Nov 2025
Dear Valued Guest, Thank You for choosing Hotel Indonesia Kempinski Jakarta. We are glad that you enjoyed your recent stay with us and we look forward to welcoming you back in the near future for another exceptional experience. Should you need further assistance, we are at your service. Sincerely, Petra Baumann General Manager
A***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff was very friendly and helpful. Our room faced the Hotel Indonesia roundabout. The room was nice, and all the facilities worked well. Free water during the stay.
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+3
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Accommodation's Reply
27 Nov 2025
Dear Valued Guest, Thank you for your wonderful review! We are so pleased to hear that you had a wonderful experience with us and appreciate your feedback. We enjoyed your stay and hope to welcome you back soon for another wonderful stay. Best regards, Petra Baumann General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Great, delicious, great food, super duper comfortable.
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1 people find it helpful
Accommodation's Reply
24 Nov 2025
Dear Valued Guest, Thank you for your great review! We are so glad you had a wonderful experience with us and appreciate your feedback. We were so pleased to have you and look forward to welcoming you back again soon for another wonderful stay. Best regards, Petra Baumann General Manager
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U***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Always a fun staycation here, the best hotel 🥰
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1 people find it helpful
Accommodation's Reply
24 Nov 2025
Dear Valued Guest, Thank you for your great review! We are so glad you had a wonderful experience with us and appreciate your feedback. We were so pleased to have you and look forward to welcoming you back again soon for another wonderful stay. Best regards, Petra Baumann General Manager
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Rizky N. H. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
they gave me a birthday cake. the breakfast buffet was awesome
1 people find it helpful
Accommodation's Reply
24 Nov 2025
Dear Valued Guest, Thank you for your great review! We are so glad you had a wonderful experience with us and appreciate your feedback. We were so pleased to have you and look forward to welcoming you back again soon for another wonderful stay. Best regards, Petra Baumann General Manager
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N***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
They have a very nice lounge and the food is very tasty
1 people find it helpful
Accommodation's Reply
11 Nov 2025
Dear Valued Guest, Thank You for choosing Hotel Indonesia Kempinski Jakarta. We are glad that you enjoyed your recent stay with us and we look forward to welcoming you back in the near future for another exceptional experience. Should you need further assistance, we are at your service. Sincerely, Petra Baumann General Manager
F***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Nice room, really like it, next time I want to stay here again, but it's a shame it's expensive
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Accommodation's Reply
11 Nov 2025
Dear Valued Guest, Thank You for choosing Hotel Indonesia Kempinski Jakarta. We are glad that you enjoyed your recent stay with us and we look forward to welcoming you back in the near future for another exceptional experience. Should you need further assistance, we are at your service. Sincerely, Petra Baumann General Manager
R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
A very pleasant stay. Checked all the tickmark!
1 people find it helpful
Accommodation's Reply
11 Nov 2025
Dear Valued Guest, Thank You for choosing Hotel Indonesia Kempinski Jakarta. We are glad that you enjoyed your recent stay with us and we look forward to welcoming you back in the near future for another exceptional experience. Should you need further assistance, we are at your service. Sincerely, Petra Baumann General Manager
R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Hotel Indonesia Kempinsky The best hotel ever The service and hospitality, from the front reception to the lobby, room service, restaurant, kids club, fitness center, sauna, and swimming pool, are excellent. Very spacious rooms Beautiful views Quick access to the GI and car-free days on Sundays Excellent and delicious food at the restaurant A wonderful stay One of a kind Come and visit Hotel Indonesia Kempinsky
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1 people find it helpful
Accommodation's Reply
11 Nov 2025
Dear Valued Guest, Thank You for choosing Hotel Indonesia Kempinski Jakarta. We are glad that you enjoyed your recent stay with us and we look forward to welcoming you back in the near future for another exceptional experience. Should you need further assistance, we are at your service. Sincerely, Petra Baumann General Manager
a***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
This hotel is so comfy. I had a great experience here. Never got better hospitality than here.
1 people find it helpful
Accommodation's Reply
11 Nov 2025
Dear Valued Guest, Thank You for choosing Hotel Indonesia Kempinski Jakarta. We are glad that you enjoyed your recent stay with us and we look forward to welcoming you back in the near future for another exceptional experience. Should you need further assistance, we are at your service. Sincerely, Petra Baumann General Manager
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Thank you for all your services 🤍
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2 people find it helpful
Accommodation's Reply
22 Oct 2025
Dear Valued Guest, Thank You for choosing Hotel Indonesia Kempinski Jakarta. We are glad that you enjoyed your recent stay with us and we look forward to welcoming you back in the near future for another exceptional experience. Should you need further assistance, we are at your service. Sincerely, The Management Team Hotel Indonesia Kempinski Jakarta.
Adiesty T. U.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Everything is very good... but if you want to stay there again, wait for extra funds first hahahah....
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Accommodation's Reply
09 Oct 2025
Dear Guest, Thank you for your excellent rating! We are delighted to know you had a wonderful experience with us and greatly appreciate your feedback. It was a pleasure hosting you, and we look forward to welcoming you back soon for another wonderful stay. Sincerely, Hotel Indonesia Kempinski Jakarta Management Team.
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yuni n.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Thank God, my stay at Hotel K (Room 702) was quite memorable. However, when we checked in, the room wasn't ready until around 4:00 PM, so we didn't plan on going to the G.I mall, so we had to walk around first, even though we were already wanting to lie down. Thankfully, the room was finally ready, and my husband, who was celebrating his birthday, was quite happy and surprised with a written greeting from the Hotel K team, greeting him with "his birthday." 🫶🏻❣️ The room was clean, the bed was comfortable, the birthday cake was also really delicious (my son loved the cake), the spacious bathtub, and the separate bathroom were also good points for Hotel K. 👍 The toilet is technologically advanced, so everything is just a push of a button. 👏🏻 The scent of the soap, shampoo, conditioner, and body lotion was very fragrant and relaxing (unfortunately, the body lotion wasn't available in a takeaway form). 🥹 Access to the G.I mall is also very good, and there's a lot of history to read about. At the beginning of the Indonesian hotel's establishment 👍 The swimming pool wasn't very large, so even 5 adults were swimming, it was already quite crowded. Imagine 7-10 adults, and there would be a traffic jam in the pool 🤣🤣 The Signature Restaurant also offers a varied menu with quite delicious food. However, there was an incident that the restaurant should pay special attention to: please, when you're arranging the napkins, you can see that they're dirty. Don't leave them on the dining table. The lady who escorted us to the table told us to please change the napkins because they're dirty. I thought they had already been replaced, but when I got my food and was about to use the napkin, the dirty napkin was still on my table. So the second time I called the waitress again to replace my napkin, and my child's spoon was missing. This seems like a lack of supervision and carelessness. Luckily, I met a guest like me who didn't mind this at the restaurant. If I met a guest who wanted perfection, I'd get a complaint.
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+5
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Accommodation's Reply
09 Oct 2025
Dear Guest, Warm greetings from Hotel Indonesia Kempinski Jakarta. Thank you very much for your detailed review. We are delighted to hear that your husband's birthday celebration was a success and that you appreciated the comfort of our room, cleanliness, delicious cake, and bathroom amenities. We are proud to have been a part of your happy occasion. However, we sincerely apologize for the two serious incidents you experienced: the late check-in until after 4 PM and the service negligence at Signature Restaurant, specifically regarding the dirty and unchanged napkins. We are taking immediate corrective action and providing retraining to the relevant team to ensure our service and cleanliness standards are impeccable in every corner, from the lobby to the restaurant. We greatly appreciate your honest feedback. We look forward to welcoming you back soon to provide you with the seamless and impeccable stay you have come to expect. Sincerely, Management Team. Hotel Indonesia Kempinski Jakarta
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A***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
First time and okay.. nice clean.. But the kids haven't had a chance to swim yet.. And now if I go to Jakarta I have no other choice but Hyatt 😅😂
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1 people find it helpful
Accommodation's Reply
07 Oct 2025
Dear Guest, Thank you for your excellent rating! We are delighted to know you had a wonderful experience with us and greatly appreciate your feedback. It was a pleasure hosting you, and we look forward to welcoming you back soon for another wonderful stay. Sincerely, Hotel Indonesia Kempinski Jakarta Management Team.
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R***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Good experience, we’ll be back
Find this review helpful?
Accommodation's Reply
07 Oct 2025
Dear Valued Guest, Thank You for choosing Hotel Indonesia Kempinski Jakarta. We are glad that you enjoyed your recent stay with us and we look forward to welcoming you back in the near future for another exceptional experience. Should you need further assistance, we are at your service. Sincerely, The Management Team Hotel Indonesia Kempinski Jakarta.
Number of reviews per page
20
40

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Bedroom 4 Hotel Indonesia Kempinski Jakarta

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 5,178 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.2

Meal

8.9

Location

9.3

Service and Facilites

9.2

People often mention about Hotel Indonesia Kempinski Jakarta
All
Staff Friendliness (143)
Bedroom (131)
Bathroom (131)
Distance to City Center (126)
Ambiance (126)
Accessibility (125)
Taste (122)
Room Space (120)
Hotel Area (120)
Variety (114)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Hotel Indonesia Kempinski Jakarta

Number of reviews per page
20
40
Customer reviews
Profile Picture
Rois
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Check-in and check-out were quick. Delicious breakfast, plenty of menu options, and a spacious breakfast area. Spacious room with a view of the Hi roundabout. The bathroom is gorgeous with a bathtub.
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Find this review helpful?
Profile Picture
Marthin
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Thank you for your service "Lady In Red"
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1 people find it helpful
A***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
Perfect to celebrate my anniversary
Find this review helpful?
Fenny K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.5
/10
Reviewed 1 week(s) ago
They did upgrade me to Grand Deluxe but then the room they gave me - 140, was not clean at all. Oje of The pillow smelled awful, the bed sheet and bedcover gave my legs and arms rashes (i couldnt show it to housekeeping my legs but i did show my arms) so asked to change the bed sheet and bed cover. The towel was also so not white 🤦🏾‍♀️ its like white but grey. Oh yes, i discovered there is a door next to wardrobe that couldnt be closed so had to ask for engineer to come and fix it. And also this morning the omelette station guy asked me to come back 10 mins later because he had many orders. I was like if its obly 10 mins, why couldnt he take my order and i come back 10 mins later? Well perhaps i am not an important guest. Yes i only stayed for a night but i chose Kempinski because it is near to my office and wanted to treat myself a great night. Thats all. Its not a good experience and under expectation.
Read More
Find this review helpful?
F***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
best.hotel.in.indonesia.tq
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Accommodation's Reply
27 Nov 2025
Dear Valued Guest, Thank you for your great review! We are so glad you had a wonderful experience with us and appreciate your feedback. We were so pleased to have you and look forward to welcoming you back again soon for another wonderful stay. Best regards, Petra Baumann General Manager
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G***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
All the staff were helpful and friendly
1 people find it helpful
Accommodation's Reply
27 Nov 2025
Dear Valued Guest, Thank You for choosing Hotel Indonesia Kempinski Jakarta. We are glad that you enjoyed your recent stay with us and we look forward to welcoming you back in the near future for another exceptional experience. Should you need further assistance, we are at your service. Sincerely, Petra Baumann General Manager
A***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff was very friendly and helpful. Our room faced the Hotel Indonesia roundabout. The room was nice, and all the facilities worked well. Free water during the stay.
Translated by Google Icon
See original
+3
Find this review helpful?
Accommodation's Reply
27 Nov 2025
Dear Valued Guest, Thank you for your wonderful review! We are so pleased to hear that you had a wonderful experience with us and appreciate your feedback. We enjoyed your stay and hope to welcome you back soon for another wonderful stay. Best regards, Petra Baumann General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Great, delicious, great food, super duper comfortable.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
24 Nov 2025
Dear Valued Guest, Thank you for your great review! We are so glad you had a wonderful experience with us and appreciate your feedback. We were so pleased to have you and look forward to welcoming you back again soon for another wonderful stay. Best regards, Petra Baumann General Manager
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U***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Always a fun staycation here, the best hotel 🥰
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1 people find it helpful
Accommodation's Reply
24 Nov 2025
Dear Valued Guest, Thank you for your great review! We are so glad you had a wonderful experience with us and appreciate your feedback. We were so pleased to have you and look forward to welcoming you back again soon for another wonderful stay. Best regards, Petra Baumann General Manager
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Rizky N. H. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
they gave me a birthday cake. the breakfast buffet was awesome
1 people find it helpful
Accommodation's Reply
24 Nov 2025
Dear Valued Guest, Thank you for your great review! We are so glad you had a wonderful experience with us and appreciate your feedback. We were so pleased to have you and look forward to welcoming you back again soon for another wonderful stay. Best regards, Petra Baumann General Manager
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N***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
They have a very nice lounge and the food is very tasty
1 people find it helpful
Accommodation's Reply
11 Nov 2025
Dear Valued Guest, Thank You for choosing Hotel Indonesia Kempinski Jakarta. We are glad that you enjoyed your recent stay with us and we look forward to welcoming you back in the near future for another exceptional experience. Should you need further assistance, we are at your service. Sincerely, Petra Baumann General Manager
F***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Nice room, really like it, next time I want to stay here again, but it's a shame it's expensive
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Accommodation's Reply
11 Nov 2025
Dear Valued Guest, Thank You for choosing Hotel Indonesia Kempinski Jakarta. We are glad that you enjoyed your recent stay with us and we look forward to welcoming you back in the near future for another exceptional experience. Should you need further assistance, we are at your service. Sincerely, Petra Baumann General Manager
R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
A very pleasant stay. Checked all the tickmark!
1 people find it helpful
Accommodation's Reply
11 Nov 2025
Dear Valued Guest, Thank You for choosing Hotel Indonesia Kempinski Jakarta. We are glad that you enjoyed your recent stay with us and we look forward to welcoming you back in the near future for another exceptional experience. Should you need further assistance, we are at your service. Sincerely, Petra Baumann General Manager
R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Hotel Indonesia Kempinsky The best hotel ever The service and hospitality, from the front reception to the lobby, room service, restaurant, kids club, fitness center, sauna, and swimming pool, are excellent. Very spacious rooms Beautiful views Quick access to the GI and car-free days on Sundays Excellent and delicious food at the restaurant A wonderful stay One of a kind Come and visit Hotel Indonesia Kempinsky
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1 people find it helpful
Accommodation's Reply
11 Nov 2025
Dear Valued Guest, Thank You for choosing Hotel Indonesia Kempinski Jakarta. We are glad that you enjoyed your recent stay with us and we look forward to welcoming you back in the near future for another exceptional experience. Should you need further assistance, we are at your service. Sincerely, Petra Baumann General Manager
a***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
This hotel is so comfy. I had a great experience here. Never got better hospitality than here.
1 people find it helpful
Accommodation's Reply
11 Nov 2025
Dear Valued Guest, Thank You for choosing Hotel Indonesia Kempinski Jakarta. We are glad that you enjoyed your recent stay with us and we look forward to welcoming you back in the near future for another exceptional experience. Should you need further assistance, we are at your service. Sincerely, Petra Baumann General Manager
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Thank you for all your services 🤍
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2 people find it helpful
Accommodation's Reply
22 Oct 2025
Dear Valued Guest, Thank You for choosing Hotel Indonesia Kempinski Jakarta. We are glad that you enjoyed your recent stay with us and we look forward to welcoming you back in the near future for another exceptional experience. Should you need further assistance, we are at your service. Sincerely, The Management Team Hotel Indonesia Kempinski Jakarta.
Adiesty T. U.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Everything is very good... but if you want to stay there again, wait for extra funds first hahahah....
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Accommodation's Reply
09 Oct 2025
Dear Guest, Thank you for your excellent rating! We are delighted to know you had a wonderful experience with us and greatly appreciate your feedback. It was a pleasure hosting you, and we look forward to welcoming you back soon for another wonderful stay. Sincerely, Hotel Indonesia Kempinski Jakarta Management Team.
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yuni n.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Thank God, my stay at Hotel K (Room 702) was quite memorable. However, when we checked in, the room wasn't ready until around 4:00 PM, so we didn't plan on going to the G.I mall, so we had to walk around first, even though we were already wanting to lie down. Thankfully, the room was finally ready, and my husband, who was celebrating his birthday, was quite happy and surprised with a written greeting from the Hotel K team, greeting him with "his birthday." 🫶🏻❣️ The room was clean, the bed was comfortable, the birthday cake was also really delicious (my son loved the cake), the spacious bathtub, and the separate bathroom were also good points for Hotel K. 👍 The toilet is technologically advanced, so everything is just a push of a button. 👏🏻 The scent of the soap, shampoo, conditioner, and body lotion was very fragrant and relaxing (unfortunately, the body lotion wasn't available in a takeaway form). 🥹 Access to the G.I mall is also very good, and there's a lot of history to read about. At the beginning of the Indonesian hotel's establishment 👍 The swimming pool wasn't very large, so even 5 adults were swimming, it was already quite crowded. Imagine 7-10 adults, and there would be a traffic jam in the pool 🤣🤣 The Signature Restaurant also offers a varied menu with quite delicious food. However, there was an incident that the restaurant should pay special attention to: please, when you're arranging the napkins, you can see that they're dirty. Don't leave them on the dining table. The lady who escorted us to the table told us to please change the napkins because they're dirty. I thought they had already been replaced, but when I got my food and was about to use the napkin, the dirty napkin was still on my table. So the second time I called the waitress again to replace my napkin, and my child's spoon was missing. This seems like a lack of supervision and carelessness. Luckily, I met a guest like me who didn't mind this at the restaurant. If I met a guest who wanted perfection, I'd get a complaint.
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+5
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Accommodation's Reply
09 Oct 2025
Dear Guest, Warm greetings from Hotel Indonesia Kempinski Jakarta. Thank you very much for your detailed review. We are delighted to hear that your husband's birthday celebration was a success and that you appreciated the comfort of our room, cleanliness, delicious cake, and bathroom amenities. We are proud to have been a part of your happy occasion. However, we sincerely apologize for the two serious incidents you experienced: the late check-in until after 4 PM and the service negligence at Signature Restaurant, specifically regarding the dirty and unchanged napkins. We are taking immediate corrective action and providing retraining to the relevant team to ensure our service and cleanliness standards are impeccable in every corner, from the lobby to the restaurant. We greatly appreciate your honest feedback. We look forward to welcoming you back soon to provide you with the seamless and impeccable stay you have come to expect. Sincerely, Management Team. Hotel Indonesia Kempinski Jakarta
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A***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
First time and okay.. nice clean.. But the kids haven't had a chance to swim yet.. And now if I go to Jakarta I have no other choice but Hyatt 😅😂
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1 people find it helpful
Accommodation's Reply
07 Oct 2025
Dear Guest, Thank you for your excellent rating! We are delighted to know you had a wonderful experience with us and greatly appreciate your feedback. It was a pleasure hosting you, and we look forward to welcoming you back soon for another wonderful stay. Sincerely, Hotel Indonesia Kempinski Jakarta Management Team.
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R***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Good experience, we’ll be back
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Accommodation's Reply
07 Oct 2025
Dear Valued Guest, Thank You for choosing Hotel Indonesia Kempinski Jakarta. We are glad that you enjoyed your recent stay with us and we look forward to welcoming you back in the near future for another exceptional experience. Should you need further assistance, we are at your service. Sincerely, The Management Team Hotel Indonesia Kempinski Jakarta.
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