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ibis Balikpapan
Hotels
8.5
/10
Very Good
2,297 reviews
What Guests Say About Their Stay
Distance To City Center (132)
Bedroom (114)
Ambiance (111)
Staff Friendliness (106)
Ary C.
9.7
/ 10
I recently enjoyed my stay at Hotel Ibis Balikpapan. The affordable pricing, spotless rooms, and friendly staff stood out. The check-in process was seamless, and the hotel is well-suited for extended stays. Recommended for budget-conscious travelers seeking quality accommodation.
N***a
9.4
/ 10
I won't regret staying here, the AC works well, access to everywhere is good, close to the city center, yesterday I stayed here for 4 days and really felt at home, the bathroom was clean, in short it was the best.
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Aji S. J. H.
8.5
/ 10
Friendly and efficient. The OB is also good. Good luck, Hotel Ibis. I will stay at Hotel Ibis again sometime.
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Y***r
9.4
/ 10
My stay at ibis Balikpapan from March 29 to April 3, 2025 was truly memorable. I stayed in a Standard room with 1 Double Bed and was satisfied with the facilities offered.
One of the things I admire the most is the location of this hotel. Strategically located with a close distance to the city center, making it easy for me to access various interesting places and needs while in Balikpapan. In addition, the environment around the hotel also feels comfortable and conducive. Access to and from the hotel is also very good, making my trip smoother.
In terms of service and facilities, ibis Balikpapan also did not disappoint. The hotel staff were very friendly and helpful, creating a pleasant atmosphere during my stay. This hotel is also very family-friendly, making it suitable for those of you who are traveling with family members. The availability of good Wifi is also very helpful in staying connected. In addition, the choice of activities around the hotel adds value to my stay experience. The check-in and check-out processes also run quickly and efficiently, respecting the guests' time.
Overall, I highly recommend ibis Balikpapan for anyone looking for a comfortable, strategic, and well-serviced accommodation in Balikpapan. My stay here really left a positive impression.
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i***n
10.0
/ 10
Hotel with affordable accommodation, very good facilities and very friendly service. In the future can stay again at this hotel.
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In the Area
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Jl Ery Suparjan No 2, Jl Ery Suparjan No 2, Jl Ery Suparjan No 2, Balikpapan City Center, Balikpapan, Kalimantan Timur, Indonesia, 76112
Main Facilities
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Swimming Pool
24-Hour Front Desk
Parking
WiFi
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Available Room Types in ibis Balikpapan
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What's around ibis Balikpapan
Jl Ery Suparjan No 2, Jl Ery Suparjan No 2, Jl Ery Suparjan No 2, Balikpapan City Center, Balikpapan, Kalimantan Timur, Indonesia, 76112
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Discover More About ibis Balikpapan
Location
ibis Balikpapan is a hotel in a good neighborhood, which is located at Balikpapan City Center.
About ibis Balikpapan
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at ibis Balikpapan.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
ibis Balikpapan is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, ibis Balikpapan is the right place to stay.
All facilities in ibis Balikpapan
Others
Transportation
- Bus/truck parking
- Valet parking
- Airport transfer
Hotel Services
- Express check-in
- Express check-out
- 24-hour Receptionist
Public Facilities
- Parking
- WiFi in public area
Things to Do
- Outdoor pool
General
- Swimming pool
In-room Facilities
- TV
Accommodation Policy & General Information in ibis Balikpapan
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Number of floors in ibis Balikpapan | 6 |
Another facilities in ibis Balikpapan | Bus/truck parking, Valet parking, Airport transfer, Express check-in, Express check-out |
Frequently asked question in ibis Balikpapan
What are available facilities at ibis Balikpapan?
There are top facilites at ibis Balikpapan such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at ibis Balikpapan?
The standard check-in time at ibis Balikpapan is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of ibis Balikpapan?
ibis Balikpapan is a 3.0-star hotel.
How many floors does ibis Balikpapan have?
ibis Balikpapan has 6 floors.
Does ibis Balikpapan provide parking?
Yes, ibis Balikpapan provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in ibis Balikpapan
Overall Ratings & Reviews ibis Balikpapan
Traveloka (2,244)
Other sources (53)
8.5
Very Good
From 2,244 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.5
Meal
8.4
Location
8.7
Service and Facilites
8.5
People often mention about ibis Balikpapan
All
Distance to City Center (67)
Bedroom (65)
Ambiance (62)
Staff Friendliness (61)
Bathroom (55)
Accessibility (50)
Hotel Area (49)
Wifi (44)
Check-in/out Time (42)
Family Friendly (41)
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Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews ibis Balikpapan
Number of reviews per page
20
40
Customer reviews
s***d
Business
8.4
/10
Reviewed 1 week(s) ago
Improve customer service and service, check during breakfast so that the food doesn't run out even though it's still a long way off from breakfast time.
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Accommodation's Reply
30 Oct 2025
Dear Valued Guest, s*d,* Thank you for taking the time to share your experience at Ibis Balikpapan. We apologize for any inconvenience you experienced regarding the availability of food during breakfast. We have shared your feedback with the restaurant team so that they can pay more attention to checking and replenishing food during breakfast. We highly appreciate your valuable feedback and we will continue to strive to improve our service quality to provide an even better experience on your next visit. Best regards, Anom Purboyanto General Manager
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M***i
Leisure
10.0
/10
Reviewed 2 week(s) ago
best view is in 5009, best location, best foods surroundings, all is good and good.
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Accommodation's Reply
24 Oct 2025
Dear Mr./Ms. M*i,**
Thank you for taking the time to share your wonderful feedback. We’re delighted to know that you enjoyed your stay, especially the view from Room 5009, our location, and the great food options nearby.
Your kind words mean a lot to us, and we’re glad everything met your expectations. We look forward to welcoming you back soon for another pleasant stay at Novotel Balikpapan.
Warm regards,
Anom Purboyanto
General Manager
Verified Traveler
8.5
/10
Reviewed 3 week(s) ago
All is well and pleasant, thank you for your service.
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Accommodation's Reply
24 Oct 2025
Dear Valued Guest,
Thank you for your kind words.
We’re glad to know that your stay was pleasant and that our service met your expectations. We truly appreciate your feedback and hope to welcome you back to Novotel Balikpapan soon.
Warm regards,
Anom Purboyanto
General Manager
PW
Pramono W.
10.0
/10
Reviewed 3 week(s) ago
The room is clean and tidy, thank you Mas Aulia.
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Accommodation's Reply
24 Oct 2025
Dear Pramono W., Thank you for taking the time to share your experience at Novotel Balikpapan. We are delighted to hear that you enjoyed your stay at Novotel Balikpapan. We would also like to thank you, Aulia, for inspiring us all to continue to strive for the best service. We look forward to welcoming you back to Novotel Balikpapan for a pleasant stay. Best regards, Anom Purboyanto
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N***r
9.4
/10
Reviewed 4 week(s) ago
pleasant, comfortable and nice place to stay here
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Accommodation's Reply
08 Oct 2025
Dear N*r,**
Thank you very much for your excellent rating and kind words. We’re delighted to know that you had a pleasant and comfortable stay with us. Your appreciation truly motivates our team to continue delivering the best service to all our guests.
We look forward to welcoming you back again soon at Ibis Balikpapan.
Best regards,
Anom Purboyanto
General Manager
D***i
Staycation
10.0
/10
Reviewed 4 week(s) ago
The staff is very helpful and friendly. The rooms are clean, fragrant, and tidy. It's close to everything you need to buy food. The price is affordable and easy to access. Plus, there's a free pool at Novotel. 😍
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Accommodation's Reply
08 Oct 2025
Dear D*i,**
Thank you very much for your perfect rating and wonderful feedback. We’re thrilled to know that you enjoyed our helpful and friendly staff, clean and comfortable room, as well as the convenient location and value for money.
We’re also glad you had the chance to enjoy access to the Novotel pool — it’s great to hear that added to your stay experience. Your kind words truly motivate our team to continue delivering the best service for our guests.
We look forward to welcoming you back soon at ibis Balikpapan.
Best regards,
Anom Purboyanto
General Manager
F***n
Staycation
10.0
/10
Reviewed 4 week(s) ago
The room was clean and comfortable, the toilet was clean, the water was strong, and the toiletries were complete. A small suggestion is to replace the liquid soap dispenser with a new one as it's fragile. The trash can also won't open when stepped on, so you have to open it manually by hand. Overall, it was a very comfortable two-night stay.
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Accommodation's Reply
08 Oct 2025
Dear F*n,**
Thank you very much for your perfect rating and detailed feedback. We’re delighted to know that you had a comfortable stay and appreciated the cleanliness of our room and bathroom, as well as the completeness of our amenities.
We also truly appreciate your constructive suggestions regarding the soap dispenser and trash bin. Your feedback has been shared with our housekeeping team for immediate follow-up and improvement.
Once again, thank you for choosing ibis Balikpapan. We look forward to welcoming you back for another pleasant stay soon.
Best regards,
Anom Purboyanto
General Manager
U***a
10.0
/10
Reviewed 4 week(s) ago
great, friendly staff, good service
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Accommodation's Reply
08 Oct 2025
Dear U*a,**
Thank you very much for your perfect rating and kind words. We’re delighted to know that you enjoyed your stay and appreciated our friendly staff and great service. Your feedback truly motivates our team to keep delivering the best hospitality experience.
We look forward to welcoming you back soon at ibis Balikpapan.
Best regards,
Anom Purboyanto
General Manager
S***l
8.1
/10
Reviewed 4 week(s) ago
Ok, great, friendly service, clean room, bathroom is also ok.
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Accommodation's Reply
08 Oct 2025
Dear S*l,**
Thank you for your positive rating and kind feedback. We’re glad to know that you had a pleasant stay and appreciated our friendly service, clean room, and comfortable bathroom. Your comments truly encourage our team to continue providing the best experience for our guests.
We look forward to welcoming you back again soon at ibis Balikpapan.
Best regards,
Anom Purboyanto
General Manager
A***f
10.0
/10
Reviewed 4 week(s) ago
Suitable for business purposes, strategic location close to shopping and government centers.
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Accommodation's Reply
08 Oct 2025
Dear A*f,**
Thank you very much for your perfect rating and positive feedback. We’re delighted to know that our hotel’s strategic location suited your business needs and provided convenient access to shopping and government areas.
Your kind words are truly appreciated and motivate our team to keep delivering excellent service. We look forward to welcoming you back again soon at ibis Balikpapan.
Best regards,
Anom Purboyanto
General Manager
Ruben
10.0
/10
Reviewed 6 week(s) ago
The hotel staff are very friendly and always helpful.
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1 people find it helpful
Accommodation's Reply
23 Sep 2025
Dear Ruben,
Thank you very much for your perfect rating and kind words. We are delighted to know that our staff’s friendliness and helpfulness made your stay enjoyable. Your feedback is a great encouragement for the team to continue providing excellent service.
We look forward to welcoming you back again soon at Ibis Balikpapan.
Best regards,
Anom Purboyanto
General Manager
S***i
8.5
/10
Reviewed 6 week(s) ago
Clean room, nice restaurant staff
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Accommodation's Reply
08 Oct 2025
Dear S*i,**
Thank you for your positive rating and kind feedback. We’re delighted to know that you enjoyed the cleanliness of our room and the friendly service from our restaurant team. Your appreciation truly encourages us to continue providing excellent service for all our guests.
We look forward to welcoming you back again soon at ibis Balikpapan.
Best regards,
Anom Purboyanto
General Manager
Fitriani N.
Staycation
8.8
/10
Reviewed 6 week(s) ago
We enjoyed our stay here. Everything was nice, clean, and pleasant, except the pillows had a musty smell, which was very annoying.
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Accommodation's Reply
08 Oct 2025
Dear Fitriani N.,
Thank you for sharing your feedback and for choosing ibis Balikpapan. We’re pleased to know that you enjoyed your stay and appreciated the cleanliness and comfort of our hotel.
We sincerely apologize for the inconvenience caused by the pillow condition. Your comment has been shared with our housekeeping team for immediate attention and corrective action to ensure this does not happen again.
We truly value your input and hope to have the opportunity to welcome you back with an even more pleasant experience.
Best regards,
Anom Purboyanto
General Manager
U***a
9.7
/10
Reviewed 6 week(s) ago
[Engaging Opening Line] [Describe your stay]
Ambience/Amenities: [Describe the hotel's atmosphere and amenities] Food: [Share your thoughts on the food provided] Staff Assistance: [Describe your experience with the hotel staff] Highlights: [Mention things that made your stay special] Price: [Give your opinion on the value for the price paid] Location: [Describe the hotel's location, e.g., strategic location close to...]
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Accommodation's Reply
23 Sep 2025
Dear U***a,
Thank you for sharing your review of your stay with us. We are delighted to know that you enjoyed your experience, and we truly appreciate your feedback. Your comments are valuable and help us to continually improve our service and facilities.
We look forward to welcoming you back on your next visit and hope to provide you with an even more memorable stay.
Best regards,
Anom Purboyanto
General Manager
Verified Traveler
Business
8.8
/10
Reviewed 6 week(s) ago
Strategic location, with culinary area nearby
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Accommodation's Reply
23 Sep 2025
Dear G*t,**
Thank you for sharing your feedback and for choosing ibis Balikpapan for your business trip. We are pleased to know that you enjoyed our strategic location and the culinary options around the hotel.
We truly appreciate your review and look forward to welcoming you again on your next visit to Balikpapan.
Best regards,
Anom Purboyanto
General Manager
Feldy Y. T.
Business
10.0
/10
Reviewed 7 week(s) ago
Comfortable [Engaging Opening Line]
[Describe your stay]
Atmosphere/Facilities: Comfortable
Food: Delicious and varied food
Staff Assistance: Friendly and responsive
Highlights: Smooth check-in, friendly staff, and comfortable stay
Price: Reasonable for the service
Location: Strategic location, close to culinary spots and the city center
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Accommodation's Reply
16 Sep 2025
Dear Mr. Feldy Y. T., Warm greetings from [Your Hotel Name]! Thank you for taking the time to leave us a wonderful review and a perfect rating for your stay with us. We are delighted to know that you had a comfortable stay, enjoyed the hotel's ambiance, the variety of food, and the friendly service from our team. Your positive comments regarding the smooth check-in process, the strategic location, and the quality of your stay are a great motivation for us to continue maintaining and improving our service standards. This feedback means a lot to us, and we will share it with the entire team as a token of our appreciation for their dedication. We look forward to your next visit, whether for business or personal enjoyment. Sincerely, Anom Purboyanto, General Manager
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N***a
Business
8.5
/10
Reviewed 8 week(s) ago
Friendly staff, delicious food. It's top notch here.
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Accommodation's Reply
03 Sep 2025
Dear Ms./Mrs. N*a, Thank you for taking the time to share your experience at ibis Balikpapan. We are delighted to hear that you were satisfied with the friendliness of our staff and the delicious food. Your positive review is a motivation for our entire team to continue providing the best service. We look forward to welcoming you back on your next business trip to Balikpapan. Best regards, Anom Purboyanto, General Manager
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P***a
Business
8.5
/10
Reviewed 9 week(s) ago
Comfortable, cheap, can use Novotel facilities, really something.
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Accommodation's Reply
03 Sep 2025
Dear Ms./Mrs. P*a, Thank you for choosing ibis Balikpapan as your accommodation during your business trip. We are delighted to know that you were comfortable and satisfied with the affordable price and were able to enjoy the Novotel facilities. Your comments are truly encouraging! We look forward to welcoming you back in the future. Best regards, Anom Purboyanto, General Manager
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O***a
9.4
/10
Reviewed 9 week(s) ago
Happy because I can go to the gym and swim as much as I want without a maximum number of people.
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1 people find it helpful
Accommodation's Reply
01 Sep 2025
Dear O***a,
Thank you for your excellent rating and for sharing your experience with us. We are delighted to know that you enjoyed the gym and swimming pool facilities to the fullest.
Your satisfaction is our greatest reward, and we look forward to welcoming you back for another pleasant stay.
Warm regards,
Anom Purboyanto
General Manager
Ayudya R.
Business
8.4
/10
Reviewed 10 week(s) ago
Dear ibis Balikpapan, everything was good except cleanliness. On the last day of my stay, I found a cockroach in front of the toilet door. Then on the first day, the towels smelled really musty and I knew they weren't clean because the color of the towels had turned yellow. Finally, I asked for a replacement towel. Luckily, the frontliner was quite responsive. So, please improve the cleanliness.
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Accommodation's Reply
26 Aug 2025
Dear Ms. Ayudya R.,
Thank you for staying at ibis Balikpapan and for taking the time to share your feedback with us.
First and foremost, please accept our sincerest apologies for the inconvenience you experienced during your stay, particularly regarding the cleanliness of the room. We are truly sorry to hear about the condition of the towel and the unfortunate sighting near the bathroom area. This is certainly not in line with our usual standards, and we deeply regret the discomfort it caused you.
I appreciate your kind acknowledgment of our front office team’s responsiveness. Rest assured, I have personally addressed this matter with our housekeeping and pest control teams to ensure such incidents are not repeated in the future.
Your feedback is very valuable to us, and we are committed to making immediate improvements. We do hope to have another opportunity to welcome you back and provide a much better experience.
Warm regards,
Anom Purboyanto
Number of reviews per page
20
40
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Overall Ratings & Reviews ibis Balikpapan
Traveloka (2,244)
Other sources (53)
8.5
Very Good
From 2,244 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.5
Meal
8.4
Location
8.7
Service and Facilites
8.5
People often mention about ibis Balikpapan
All
Distance to City Center (67)
Bedroom (65)
Ambiance (62)
Staff Friendliness (61)
Bathroom (55)
Accessibility (50)
Hotel Area (49)
Wifi (44)
Check-in/out Time (42)
Family Friendly (41)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews ibis Balikpapan
Number of reviews per page
20
40
Customer reviews
s***d
Business
8.4
/10
Reviewed 1 week(s) ago
Improve customer service and service, check during breakfast so that the food doesn't run out even though it's still a long way off from breakfast time.
See original
Find this review helpful?
Accommodation's Reply
30 Oct 2025
Dear Valued Guest, s*d,* Thank you for taking the time to share your experience at Ibis Balikpapan. We apologize for any inconvenience you experienced regarding the availability of food during breakfast. We have shared your feedback with the restaurant team so that they can pay more attention to checking and replenishing food during breakfast. We highly appreciate your valuable feedback and we will continue to strive to improve our service quality to provide an even better experience on your next visit. Best regards, Anom Purboyanto General Manager
See original
M***i
Leisure
10.0
/10
Reviewed 2 week(s) ago
best view is in 5009, best location, best foods surroundings, all is good and good.
Find this review helpful?
Accommodation's Reply
24 Oct 2025
Dear Mr./Ms. M*i,**
Thank you for taking the time to share your wonderful feedback. We’re delighted to know that you enjoyed your stay, especially the view from Room 5009, our location, and the great food options nearby.
Your kind words mean a lot to us, and we’re glad everything met your expectations. We look forward to welcoming you back soon for another pleasant stay at Novotel Balikpapan.
Warm regards,
Anom Purboyanto
General Manager
Verified Traveler
8.5
/10
Reviewed 3 week(s) ago
All is well and pleasant, thank you for your service.
See original
Find this review helpful?
Accommodation's Reply
24 Oct 2025
Dear Valued Guest,
Thank you for your kind words.
We’re glad to know that your stay was pleasant and that our service met your expectations. We truly appreciate your feedback and hope to welcome you back to Novotel Balikpapan soon.
Warm regards,
Anom Purboyanto
General Manager
PW
Pramono W.
10.0
/10
Reviewed 3 week(s) ago
The room is clean and tidy, thank you Mas Aulia.
See original
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Accommodation's Reply
24 Oct 2025
Dear Pramono W., Thank you for taking the time to share your experience at Novotel Balikpapan. We are delighted to hear that you enjoyed your stay at Novotel Balikpapan. We would also like to thank you, Aulia, for inspiring us all to continue to strive for the best service. We look forward to welcoming you back to Novotel Balikpapan for a pleasant stay. Best regards, Anom Purboyanto
See original
N***r
9.4
/10
Reviewed 4 week(s) ago
pleasant, comfortable and nice place to stay here
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Accommodation's Reply
08 Oct 2025
Dear N*r,**
Thank you very much for your excellent rating and kind words. We’re delighted to know that you had a pleasant and comfortable stay with us. Your appreciation truly motivates our team to continue delivering the best service to all our guests.
We look forward to welcoming you back again soon at Ibis Balikpapan.
Best regards,
Anom Purboyanto
General Manager
D***i
Staycation
10.0
/10
Reviewed 4 week(s) ago
The staff is very helpful and friendly. The rooms are clean, fragrant, and tidy. It's close to everything you need to buy food. The price is affordable and easy to access. Plus, there's a free pool at Novotel. 😍
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Accommodation's Reply
08 Oct 2025
Dear D*i,**
Thank you very much for your perfect rating and wonderful feedback. We’re thrilled to know that you enjoyed our helpful and friendly staff, clean and comfortable room, as well as the convenient location and value for money.
We’re also glad you had the chance to enjoy access to the Novotel pool — it’s great to hear that added to your stay experience. Your kind words truly motivate our team to continue delivering the best service for our guests.
We look forward to welcoming you back soon at ibis Balikpapan.
Best regards,
Anom Purboyanto
General Manager
F***n
Staycation
10.0
/10
Reviewed 4 week(s) ago
The room was clean and comfortable, the toilet was clean, the water was strong, and the toiletries were complete. A small suggestion is to replace the liquid soap dispenser with a new one as it's fragile. The trash can also won't open when stepped on, so you have to open it manually by hand. Overall, it was a very comfortable two-night stay.
Read More
See original
Find this review helpful?
Accommodation's Reply
08 Oct 2025
Dear F*n,**
Thank you very much for your perfect rating and detailed feedback. We’re delighted to know that you had a comfortable stay and appreciated the cleanliness of our room and bathroom, as well as the completeness of our amenities.
We also truly appreciate your constructive suggestions regarding the soap dispenser and trash bin. Your feedback has been shared with our housekeeping team for immediate follow-up and improvement.
Once again, thank you for choosing ibis Balikpapan. We look forward to welcoming you back for another pleasant stay soon.
Best regards,
Anom Purboyanto
General Manager
U***a
10.0
/10
Reviewed 4 week(s) ago
great, friendly staff, good service
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Accommodation's Reply
08 Oct 2025
Dear U*a,**
Thank you very much for your perfect rating and kind words. We’re delighted to know that you enjoyed your stay and appreciated our friendly staff and great service. Your feedback truly motivates our team to keep delivering the best hospitality experience.
We look forward to welcoming you back soon at ibis Balikpapan.
Best regards,
Anom Purboyanto
General Manager
S***l
8.1
/10
Reviewed 4 week(s) ago
Ok, great, friendly service, clean room, bathroom is also ok.
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Accommodation's Reply
08 Oct 2025
Dear S*l,**
Thank you for your positive rating and kind feedback. We’re glad to know that you had a pleasant stay and appreciated our friendly service, clean room, and comfortable bathroom. Your comments truly encourage our team to continue providing the best experience for our guests.
We look forward to welcoming you back again soon at ibis Balikpapan.
Best regards,
Anom Purboyanto
General Manager
A***f
10.0
/10
Reviewed 4 week(s) ago
Suitable for business purposes, strategic location close to shopping and government centers.
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Accommodation's Reply
08 Oct 2025
Dear A*f,**
Thank you very much for your perfect rating and positive feedback. We’re delighted to know that our hotel’s strategic location suited your business needs and provided convenient access to shopping and government areas.
Your kind words are truly appreciated and motivate our team to keep delivering excellent service. We look forward to welcoming you back again soon at ibis Balikpapan.
Best regards,
Anom Purboyanto
General Manager
Ruben
10.0
/10
Reviewed 6 week(s) ago
The hotel staff are very friendly and always helpful.
See original
1 people find it helpful
Accommodation's Reply
23 Sep 2025
Dear Ruben,
Thank you very much for your perfect rating and kind words. We are delighted to know that our staff’s friendliness and helpfulness made your stay enjoyable. Your feedback is a great encouragement for the team to continue providing excellent service.
We look forward to welcoming you back again soon at Ibis Balikpapan.
Best regards,
Anom Purboyanto
General Manager
S***i
8.5
/10
Reviewed 6 week(s) ago
Clean room, nice restaurant staff
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Accommodation's Reply
08 Oct 2025
Dear S*i,**
Thank you for your positive rating and kind feedback. We’re delighted to know that you enjoyed the cleanliness of our room and the friendly service from our restaurant team. Your appreciation truly encourages us to continue providing excellent service for all our guests.
We look forward to welcoming you back again soon at ibis Balikpapan.
Best regards,
Anom Purboyanto
General Manager
Fitriani N.
Staycation
8.8
/10
Reviewed 6 week(s) ago
We enjoyed our stay here. Everything was nice, clean, and pleasant, except the pillows had a musty smell, which was very annoying.
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Accommodation's Reply
08 Oct 2025
Dear Fitriani N.,
Thank you for sharing your feedback and for choosing ibis Balikpapan. We’re pleased to know that you enjoyed your stay and appreciated the cleanliness and comfort of our hotel.
We sincerely apologize for the inconvenience caused by the pillow condition. Your comment has been shared with our housekeeping team for immediate attention and corrective action to ensure this does not happen again.
We truly value your input and hope to have the opportunity to welcome you back with an even more pleasant experience.
Best regards,
Anom Purboyanto
General Manager
U***a
9.7
/10
Reviewed 6 week(s) ago
[Engaging Opening Line] [Describe your stay]
Ambience/Amenities: [Describe the hotel's atmosphere and amenities] Food: [Share your thoughts on the food provided] Staff Assistance: [Describe your experience with the hotel staff] Highlights: [Mention things that made your stay special] Price: [Give your opinion on the value for the price paid] Location: [Describe the hotel's location, e.g., strategic location close to...]
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Accommodation's Reply
23 Sep 2025
Dear U***a,
Thank you for sharing your review of your stay with us. We are delighted to know that you enjoyed your experience, and we truly appreciate your feedback. Your comments are valuable and help us to continually improve our service and facilities.
We look forward to welcoming you back on your next visit and hope to provide you with an even more memorable stay.
Best regards,
Anom Purboyanto
General Manager
Verified Traveler
Business
8.8
/10
Reviewed 6 week(s) ago
Strategic location, with culinary area nearby
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Accommodation's Reply
23 Sep 2025
Dear G*t,**
Thank you for sharing your feedback and for choosing ibis Balikpapan for your business trip. We are pleased to know that you enjoyed our strategic location and the culinary options around the hotel.
We truly appreciate your review and look forward to welcoming you again on your next visit to Balikpapan.
Best regards,
Anom Purboyanto
General Manager
Feldy Y. T.
Business
10.0
/10
Reviewed 7 week(s) ago
Comfortable [Engaging Opening Line]
[Describe your stay]
Atmosphere/Facilities: Comfortable
Food: Delicious and varied food
Staff Assistance: Friendly and responsive
Highlights: Smooth check-in, friendly staff, and comfortable stay
Price: Reasonable for the service
Location: Strategic location, close to culinary spots and the city center
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Accommodation's Reply
16 Sep 2025
Dear Mr. Feldy Y. T., Warm greetings from [Your Hotel Name]! Thank you for taking the time to leave us a wonderful review and a perfect rating for your stay with us. We are delighted to know that you had a comfortable stay, enjoyed the hotel's ambiance, the variety of food, and the friendly service from our team. Your positive comments regarding the smooth check-in process, the strategic location, and the quality of your stay are a great motivation for us to continue maintaining and improving our service standards. This feedback means a lot to us, and we will share it with the entire team as a token of our appreciation for their dedication. We look forward to your next visit, whether for business or personal enjoyment. Sincerely, Anom Purboyanto, General Manager
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N***a
Business
8.5
/10
Reviewed 8 week(s) ago
Friendly staff, delicious food. It's top notch here.
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Accommodation's Reply
03 Sep 2025
Dear Ms./Mrs. N*a, Thank you for taking the time to share your experience at ibis Balikpapan. We are delighted to hear that you were satisfied with the friendliness of our staff and the delicious food. Your positive review is a motivation for our entire team to continue providing the best service. We look forward to welcoming you back on your next business trip to Balikpapan. Best regards, Anom Purboyanto, General Manager
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P***a
Business
8.5
/10
Reviewed 9 week(s) ago
Comfortable, cheap, can use Novotel facilities, really something.
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Accommodation's Reply
03 Sep 2025
Dear Ms./Mrs. P*a, Thank you for choosing ibis Balikpapan as your accommodation during your business trip. We are delighted to know that you were comfortable and satisfied with the affordable price and were able to enjoy the Novotel facilities. Your comments are truly encouraging! We look forward to welcoming you back in the future. Best regards, Anom Purboyanto, General Manager
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O***a
9.4
/10
Reviewed 9 week(s) ago
Happy because I can go to the gym and swim as much as I want without a maximum number of people.
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Accommodation's Reply
01 Sep 2025
Dear O***a,
Thank you for your excellent rating and for sharing your experience with us. We are delighted to know that you enjoyed the gym and swimming pool facilities to the fullest.
Your satisfaction is our greatest reward, and we look forward to welcoming you back for another pleasant stay.
Warm regards,
Anom Purboyanto
General Manager
Ayudya R.
Business
8.4
/10
Reviewed 10 week(s) ago
Dear ibis Balikpapan, everything was good except cleanliness. On the last day of my stay, I found a cockroach in front of the toilet door. Then on the first day, the towels smelled really musty and I knew they weren't clean because the color of the towels had turned yellow. Finally, I asked for a replacement towel. Luckily, the frontliner was quite responsive. So, please improve the cleanliness.
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Accommodation's Reply
26 Aug 2025
Dear Ms. Ayudya R.,
Thank you for staying at ibis Balikpapan and for taking the time to share your feedback with us.
First and foremost, please accept our sincerest apologies for the inconvenience you experienced during your stay, particularly regarding the cleanliness of the room. We are truly sorry to hear about the condition of the towel and the unfortunate sighting near the bathroom area. This is certainly not in line with our usual standards, and we deeply regret the discomfort it caused you.
I appreciate your kind acknowledgment of our front office team’s responsiveness. Rest assured, I have personally addressed this matter with our housekeeping and pest control teams to ensure such incidents are not repeated in the future.
Your feedback is very valuable to us, and we are committed to making immediate improvements. We do hope to have another opportunity to welcome you back and provide a much better experience.
Warm regards,
Anom Purboyanto
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