Mercure Solo

Hotels
9.2
/10
Exceptional
80 reviews

What Guests Say About Their Stay

P***n

10.0
/ 10
The hotel is comfortable, with clean rooms and bathrooms, and a strategic location right across from the train station. The swimming pool is clean and comfortable. I'd definitely stay here again next time I visit Solo. Recommended.
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In the Area
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Jalan Slamet Riyadi No 437, Sondakan, Laweyan, Laweyan, Solo, Jawa Tengah, Indonesia, 57147

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Mercure Solo is located in area / city Sondakan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Mercure Solo

Jalan Slamet Riyadi No 437, Sondakan, Laweyan, Laweyan, Solo, Jawa Tengah, Indonesia, 57147
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Discover the Charm of Mercure Solo

Welcome to Mercure Solo, your ideal gateway to the vibrant heart of Jawa Tengah, Indonesia. Nestled in a prime location, Mercure Solo offers a blend of comfort, convenience, and authentic local experiences, making it the perfect choice for both leisure and business travelers. Whether you're exploring the rich cultural heritage of Solo or seeking a relaxing retreat, our hotel provides a welcoming atmosphere and exceptional service to ensure your stay is memorable. Room rates at Mercure Solo start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Mercure Solo Location

Mercure Solo is strategically situated in the bustling city center of Solo, specifically in the Laweyan district. Located at Jalan Slamet Riyadi No 437, Sondakan, Laweyan, Laweyan, Solo, Jawa Tengah, Indonesia, 57147, the hotel is approximately 5 kilometers from the city center, offering easy access to key attractions and business hubs. It is conveniently positioned near major transportation routes, making it simple to navigate Solo and its surrounding areas. The atmosphere around Mercure Solo is one of vibrant urban energy, yet it offers a peaceful sanctuary for guests. You'll find yourself close to historical sites and modern conveniences, allowing for a well-rounded experience of Solo. For those interested in local culture, the hotel is within reach of traditional markets and artisanal craft centers, embodying the spirit of Jawa Tengah.

Mercure Solo Facilities & Services

Facilities for guests at Mercure Solo are designed to cater to every need, ensuring a comfortable and enjoyable stay. Our comprehensive offerings include:
  • A refreshing outdoor swimming pool, perfect for a dip on a warm day. Operating hours are from 6:00 AM to 8:00 PM.
  • A well-equipped fitness center for guests to maintain their workout routine. Open daily from 6:00 AM to 9:00 PM.
  • A relaxing spa and wellness center offering various treatments to rejuvenate your body and mind. Services are available from 9:00 AM to 9:00 PM, with prices starting from PHP 1,500.
  • A dedicated children's play area, ensuring fun for our younger guests. Available from 8:00 AM to 6:00 PM.
  • Complimentary Wi-Fi access throughout the hotel.
  • Free parking space for guests arriving by car.
  • A convenient shuttle service to select nearby shopping centers and attractions, operating at scheduled times.

Mercure Solo Room Types

Discover a range of comfortable and well-appointed accommodations with the diverse room types of Mercure Solo. We offer options to suit every traveler's preference, ensuring a restful night's sleep.
  • Deluxe Room:

    Available with either a City View or Garden View. These rooms are non-smoking and some feature a bathtub.
  • Executive Room:

    Offering enhanced amenities and often a more expansive view, these rooms are designed for comfort and productivity. Some may include a bathtub.
  • Suite:

    Our spacious suites provide a luxurious experience with separate living areas and premium facilities. Bathtubs are available in select suites.
  • Family Room:

    Ideal for families traveling together, these rooms offer ample space and comfortable sleeping arrangements.
Mercure Solo is a pet-friendly hotel, with specific conditions and an additional cleaning fee of PHP 1,000 per pet, per stay, applicable for designated pet-friendly rooms. Please inquire at the time of booking.

Mercure Solo Dining & Restaurants

Savor a delightful culinary journey at Mercure Solo, where our dining venues offer a taste of local and international flavors.
  • Restaurant Name:

    Our main restaurant offers a breakfast buffet with a wide selection of Indonesian and Western dishes. Estimated price per person for breakfast is PHP 450. Operating hours are from 6:00 AM to 10:00 AM.
  • Cafe/Lounge:

    Enjoy light snacks, coffee, and refreshing beverages in a relaxed setting. Open from 10:00 AM to 11:00 PM.
  • Bar:

    Unwind with a cocktail or a selection of local beers. Open from 5:00 PM to 12:00 AM.
We pride ourselves on offering authentic local Indonesian cuisine, prepared with the freshest ingredients.

Mercure Solo Nearby Attractions and Activities

Immerse yourself in the rich culture and vibrant atmosphere of Solo with these nearby attractions and activities:
  • Mangkunegaran Palace:

    Explore the historical royal palace, a significant landmark showcasing Javanese architecture and heritage.
  • Kampoeng Batik Laweyan:

    Discover the traditional batik village, renowned for its intricate textile designs and artisanal workshops.
  • Pasar Klewer:

    Experience the bustling traditional market, a hub for local textiles, crafts, and culinary delights.
  • Radya Pustaka Museum:

    Delve into the history and culture of Surakarta through its extensive collection of artifacts and manuscripts.
  • Solo Grand Mall:

    Enjoy a modern shopping experience with a variety of retail outlets, dining options, and entertainment.
If you are looking for other activities around Mercure Solo, check out the best deals on Traveloka: Recommended activities in Solo!

How to Get to Mercure Solo from the Airport

Navigating your journey to Mercure Solo is made easy with several transportation options. The airport transfer service of Mercure Solo ensures a smooth arrival. Here's how to get to Mercure Solo from the nearest airport:
  • Hotel Private Airport Transfer:

    For ultimate convenience, arrange a private transfer directly with the hotel. This service offers a comfortable and direct ride to Mercure Solo. Prices start from PHP 1,200. You can book airport transfer services in advance.
  • Metered Taxis:

    Available at the airport arrival hall, metered taxis offer a reliable way to reach the hotel. The estimated fare is between PHP 300 to PHP 500, depending on traffic.
  • Ride-hailing Services:

    You can also opt for a ride-hailing service, which can be booked via their respective mobile applications upon arrival. Fares are comparable to metered taxis.
  • Local Transport:

    For a more local experience, consider using local buses or minibuses, though this may require transfers and can be less direct.
The Mercure Solo airport transfer is a popular choice for its reliability and comfort.

Summary of Why You Should Choose to Stay at Mercure Solo

Choosing Mercure Solo for your next trip to Jawa Tengah guarantees a delightful and convenient experience. Here are the top reasons to book your stay:
  • Prime Location:

    Situated in the heart of Solo, offering easy access to cultural sites and modern amenities.
  • Excellent Facilities:

    Enjoy a swimming pool, fitness center, spa, and family-friendly amenities.
  • Comfortable Rooms:

    A variety of room types to suit your needs, ensuring a restful stay.
  • Delicious Dining:

    Savor authentic local and international cuisine at our on-site restaurants.
  • Exceptional Service:

    Our dedicated staff are committed to making your stay memorable.
Experience the best of Solo by checking Book budget hotels in Jawa Tengah for great deals. Easily book domestic and international flights at low prices with Easily book domestic and international flights at low prices. Booking Mercure Solo through Traveloka ensures you get the best rates and a seamless reservation process. Don't miss out on the opportunity to create lasting memories in Solo!

All facilities in Mercure Solo

Others Mercure Solo
Others

Public Facilities

  • Parking
  • WiFi in public area
  • Room service

Transportation

  • Bus/truck parking
  • Valet parking

Hotel Services

  • Concierge
  • 24-hour Receptionist

Things to Do

  • Children play area

General

  • Swimming pool

In-room Facilities

  • TV

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in Mercure Solo

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Mercure Solo
136
Number of floors in Mercure Solo
12
Another facilities in Mercure Solo
WiFi in public area, Room service, Bus/truck parking, Valet parking, Concierge

Frequently asked question in Mercure Solo

What are available facilities at Mercure Solo?
There are top facilites at Mercure Solo such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mercure Solo?
The standard check-in time at Mercure Solo is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Mercure Solo?
Mercure Solo is a 4.0-star hotel.
How many floors does Mercure Solo have?
Mercure Solo has 12 floors.
How many rooms are available at Mercure Solo?
Mercure Solo has 136 rooms in total.
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More Reviews from Other Guests in Mercure Solo

9.2
Exceptional
From 80 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.1

Meal

8.9

Location

9.3

Service and Facilites

9.1

People often mention about Mercure Solo
All
Family Friendly (8)
Ambiance (7)
Distance to City Center (6)
Surroundings (6)
Wifi (6)
Check-in/out Time (5)
Room Space (5)
Bedroom (5)
Taste (5)
Accessibility (4)
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Traveler Reviews Mercure Solo

Number of reviews per page
20
40
Customer reviews
S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
The room was clean and comfortable, the staff was very friendly, and the window offered a view of every direction. There were plenty of seating areas and it was very kid-friendly. I would love to stay here again if we ever go back to Solo ♡
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+4
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Y***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
Perfect for kids who love trains, the train is located across from Purwosari Station, where you can ride the Jaladara or Batara Kresna. It's also close to the Makutho Solo souvenir shop.
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Christian D. Y.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 2 week(s) ago
Stayed for 3 days 2 nights, the AC was always turned off completely centrally around 3-5 am... made us never come back to this hotel... terrible!!!
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y***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Breakfast is delicious, room is comfortable.
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The best and close to the station so it's convenient if you want to go to Jogja, just take the KRL.
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A***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
The food was really delicious, but check-in was almost 7 pm, but the room I booked was still not ready, so two beds were put together.
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Overall, the service is satisfactory and child-friendly, and it's close to everywhere.
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3 people find it helpful
S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Very comfortable and affordable in terms of price, I will stay here again sometime.
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R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
A family-friendly hotel in the center of Solo. The rooms and toilets are clean. I like the atmosphere of the rooftop restaurant the most, especially on romantic nights. The food menu is also quite delicious.
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Didik S.
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Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Full of joy during the stay.
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1 people find it helpful
Accommodation's Reply
05 May 2026
Dear Mr. Didick S., Thank you very much for your short but positive review. We are delighted to hear that you enjoyed your stay with us. Such feedback means a lot to us and encourages us to strive to provide the best service to all our guests. We hope to welcome you back again soon. Sincerely, Dodit Hapsoro, General Manager
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P***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel is comfortable, with clean rooms and bathrooms, and a strategic location right across from the train station. The swimming pool is clean and comfortable. I'd definitely stay here again next time I visit Solo. Recommended.
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1 people find it helpful
Accommodation's Reply
05 May 2026
Dear Valued Guest, Thank you very much for your kind review and for choosing to stay with us. We are delighted to hear that you were comfortable during your stay and satisfied with the cleanliness of the room and bathroom, the hotel's location opposite the train station, and the clean and comfortable swimming pool facilities. Such feedback means a lot to us and encourages us to continue striving to maintain and improve the quality of our service. We hope to welcome you back again on your next visit to Solo. Sincerely, Dodit Hapsoro, General Manager
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D***k
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
This is my umpteenth time to Solo and Mercure is my umpteenth choice. Thank you Mercure.
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1 people find it helpful
Accommodation's Reply
05 May 2026
Dear Valued Guest, Thank you very much for your trust and loyalty in choosing Mercure Solo for your repeat visits to Solo. We are delighted to know that Mercure Solo is your first choice on every visit. This support and trust means a great deal to us and motivates us to strive to provide the best service on every occasion. We look forward to welcoming you back to Solo again. Sincerely, Dodit Hapsoro, General Manager
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Arif K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Check-in was quite fast from the receptionist to the room, the vehicle parking is quite spacious with both outdoor and basement areas, breakfast is quite delicious to be enjoyed on the 5th floor with a city view, and complimentary mineral water that can be refilled independently. There are 2 dispensers on each floor. What needs to be improved is that the refrigerator inside is a bit less cold and the backlight of the bed needs to be repaired, otherwise it is quite good. Thank you.
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2 people find it helpful
Accommodation's Reply
05 May 2026
Dear Mr. Arif, Thank you very much for your review and for taking the time to share your experience with us. We are delighted to hear that you found the check-in process quick, the parking area spacious, and that you enjoyed breakfast with city views on the 5th floor. We are also pleased that the refillable bottled water on each floor added to your convenience during your stay. We especially appreciate your feedback regarding the refrigerator not being cold enough and the bedside lamp needing improvement. We will follow up on this with the relevant team immediately to improve the quality of our in-room amenities. Your feedback is very important to us. We hope to welcome you back again with an even better experience next time. Sincerely, Dodit Hapsoro, General Manager
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Grecindya P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Thank you for your experience staying here. The staff is friendly and the hotel is kids-friendly.
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1 people find it helpful
Accommodation's Reply
05 May 2026
Dear Ms. Gracindia P., Thank you very much for your kind review and for choosing to stay with us. We are delighted to hear that you enjoyed your stay and were pleased with the friendliness of our staff and the child-friendly atmosphere of the hotel. Such feedback means a lot to us and encourages us to provide the best service to all our guests, especially families. We hope to welcome you back again in the future. Sincerely, Dodit Hapsoro, General Manager
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Faiz l. Z.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
friendly staff, delicious food 😘😘😘
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Accommodation's Reply
05 May 2026
Dear Mr./Ms. Faiz L. Z., Thank you very much for your positive review and for choosing to stay with us. We are delighted to hear that you enjoyed your stay and were satisfied with the friendliness of our staff and the food we served. Such feedback means a lot to us and encourages us to strive to provide the best service to all our guests. We hope to welcome you back again in the future. Sincerely, Dodit Hapsoro, General Manager
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Aisyah F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The rooms are comfortable, the playground and pool are great, and the breakfast is delicious. It's kid-friendly, so happy kids and happy parents.
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1 people find it helpful
Accommodation's Reply
05 May 2026
Dear Mr. Aishah F., Thank you very much for your excellent review and rating. We are delighted to hear that you and your family enjoyed your stay with us, especially the comfort of the rooms, the playground and the swimming pool, as well as your favorite breakfast. We are very happy to hear that the hotel's child-friendly atmosphere made the whole family happy. Such feedback is a great motivation for us to continue maintaining and improving the quality of our services, especially for the comfort of families and children. We hope to see you again in the future. Sincerely, Dodit Hapsoro, General Manager
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Mulianingtyas W.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 14 week(s) ago
Strategic location, good service, but the furniture is not okay, the sink is yellowing, the refrigerator compartment is removed, the refrigerator is not cold, the AC often turns off suddenly.
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Accommodation's Reply
05 May 2026
Dear Ms. Mu Lien Ningtiyas, Thank you very much for your review and feedback regarding your stay. We are delighted to hear that you found our hotel's location convenient and our service excellent. However, we apologize for the inconvenience you experienced regarding the condition of the furniture, sink, refrigerator, and air conditioning in your room, which certainly did not meet our expected standards for guest comfort. We have forwarded all your feedback to the relevant team for immediate and thorough investigation and repair as part of our efforts to improve the quality of our facilities. We greatly appreciate your feedback, as it helps us to improve further. We hope to have the opportunity to welcome you back again in the future for an even more comfortable experience. Sincerely, Dodit Hapsoro, General Manager
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Martin S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
This was my most memorable stay with the Accor Group. It was just a regular Mercure, not the Grand Mercure, but it was excellent.
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Accommodation's Reply
05 May 2026
Dear Martin S., We sincerely thank you for your kind words and valuable feedback. We are delighted to hear that your stay at our hotel was one of the most memorable experiences within the Accor chain. Although we are not a Grand Mercure hotel, we are proud to have been able to provide an excellent experience that meets your expectations. Your valuable feedback is a great source of strength for all our staff and serves as the driving force behind our efforts to provide even better service in the future. We look forward to seeing you again at Mercure Solo. Thank you. Sincerely, Dodit Hapsoro, General Manager
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Putra S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
The service is excellent, the food is also complete. The swimming pool is clean.
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Accommodation's Reply
05 May 2026
Dear Ms. Putra S., Thank you very much for your positive review and for choosing to stay with us. We are delighted to hear that you were satisfied with our service, the variety of food, and the cleanliness of the swimming pool. Such feedback means a lot to us and motivates us to strive to provide the best possible experience for all our guests. We hope to welcome you back again in the future. Sincerely, Dodit Hapsoro, General Manager
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l***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
When arriving at Mercure, the hotel staff was ready to welcome us with a friendly welcome. But unfortunately, no one helped us carry our luggage even though we had to bother bringing 2 children. The staff seemed to still lack the courage to interact with guests. The rooms and cleanliness were good. The hallways were fragrant with jasmine and soundproof. The breakfast menu was also delicious and complete.
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1 people find it helpful
Accommodation's Reply
05 May 2026
Dear Valued Guest, Thank you very much for your review and feedback regarding your stay. We are delighted to hear that you were satisfied with the cleanliness of your room, the comfortable and soundproofed areas of the hotel, the pleasant scent of the hallways, and the variety and taste of our breakfast menu. This positive feedback means a lot to us and encourages us to continue striving to maintain the quality of our service. At the same time, we apologize for any inconvenience you experienced regarding assistance upon arrival, particularly with carrying your luggage. We have noted your feedback on staff interaction with guests and we will conduct additional training to further enhance the confidence and enthusiasm of our team in providing more proactive service. Thank you for this extremely helpful feedback. We look forward to welcoming you back again for an even better experience in the future. Sincerely, Dodit Hapsoro, General Manager
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Number of reviews per page
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40

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Others 4 Mercure Solo

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 80 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.1

Meal

8.9

Location

9.3

Service and Facilites

9.1

People often mention about Mercure Solo
All
Family Friendly (8)
Ambiance (7)
Distance to City Center (6)
Surroundings (6)
Wifi (6)
Check-in/out Time (5)
Room Space (5)
Bedroom (5)
Taste (5)
Accessibility (4)
Sort by
Most Recent
Format
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Preferences
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Traveler Reviews Mercure Solo

Number of reviews per page
20
40
Customer reviews
S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
The room was clean and comfortable, the staff was very friendly, and the window offered a view of every direction. There were plenty of seating areas and it was very kid-friendly. I would love to stay here again if we ever go back to Solo ♡
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+4
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Y***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
Perfect for kids who love trains, the train is located across from Purwosari Station, where you can ride the Jaladara or Batara Kresna. It's also close to the Makutho Solo souvenir shop.
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Christian D. Y.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 2 week(s) ago
Stayed for 3 days 2 nights, the AC was always turned off completely centrally around 3-5 am... made us never come back to this hotel... terrible!!!
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y***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Breakfast is delicious, room is comfortable.
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The best and close to the station so it's convenient if you want to go to Jogja, just take the KRL.
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A***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
The food was really delicious, but check-in was almost 7 pm, but the room I booked was still not ready, so two beds were put together.
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Overall, the service is satisfactory and child-friendly, and it's close to everywhere.
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3 people find it helpful
S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Very comfortable and affordable in terms of price, I will stay here again sometime.
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R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
A family-friendly hotel in the center of Solo. The rooms and toilets are clean. I like the atmosphere of the rooftop restaurant the most, especially on romantic nights. The food menu is also quite delicious.
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Didik S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Full of joy during the stay.
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1 people find it helpful
Accommodation's Reply
05 May 2026
Dear Mr. Didick S., Thank you very much for your short but positive review. We are delighted to hear that you enjoyed your stay with us. Such feedback means a lot to us and encourages us to strive to provide the best service to all our guests. We hope to welcome you back again soon. Sincerely, Dodit Hapsoro, General Manager
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P***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel is comfortable, with clean rooms and bathrooms, and a strategic location right across from the train station. The swimming pool is clean and comfortable. I'd definitely stay here again next time I visit Solo. Recommended.
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1 people find it helpful
Accommodation's Reply
05 May 2026
Dear Valued Guest, Thank you very much for your kind review and for choosing to stay with us. We are delighted to hear that you were comfortable during your stay and satisfied with the cleanliness of the room and bathroom, the hotel's location opposite the train station, and the clean and comfortable swimming pool facilities. Such feedback means a lot to us and encourages us to continue striving to maintain and improve the quality of our service. We hope to welcome you back again on your next visit to Solo. Sincerely, Dodit Hapsoro, General Manager
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D***k
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
This is my umpteenth time to Solo and Mercure is my umpteenth choice. Thank you Mercure.
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1 people find it helpful
Accommodation's Reply
05 May 2026
Dear Valued Guest, Thank you very much for your trust and loyalty in choosing Mercure Solo for your repeat visits to Solo. We are delighted to know that Mercure Solo is your first choice on every visit. This support and trust means a great deal to us and motivates us to strive to provide the best service on every occasion. We look forward to welcoming you back to Solo again. Sincerely, Dodit Hapsoro, General Manager
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Arif K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Check-in was quite fast from the receptionist to the room, the vehicle parking is quite spacious with both outdoor and basement areas, breakfast is quite delicious to be enjoyed on the 5th floor with a city view, and complimentary mineral water that can be refilled independently. There are 2 dispensers on each floor. What needs to be improved is that the refrigerator inside is a bit less cold and the backlight of the bed needs to be repaired, otherwise it is quite good. Thank you.
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2 people find it helpful
Accommodation's Reply
05 May 2026
Dear Mr. Arif, Thank you very much for your review and for taking the time to share your experience with us. We are delighted to hear that you found the check-in process quick, the parking area spacious, and that you enjoyed breakfast with city views on the 5th floor. We are also pleased that the refillable bottled water on each floor added to your convenience during your stay. We especially appreciate your feedback regarding the refrigerator not being cold enough and the bedside lamp needing improvement. We will follow up on this with the relevant team immediately to improve the quality of our in-room amenities. Your feedback is very important to us. We hope to welcome you back again with an even better experience next time. Sincerely, Dodit Hapsoro, General Manager
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Grecindya P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Thank you for your experience staying here. The staff is friendly and the hotel is kids-friendly.
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1 people find it helpful
Accommodation's Reply
05 May 2026
Dear Ms. Gracindia P., Thank you very much for your kind review and for choosing to stay with us. We are delighted to hear that you enjoyed your stay and were pleased with the friendliness of our staff and the child-friendly atmosphere of the hotel. Such feedback means a lot to us and encourages us to provide the best service to all our guests, especially families. We hope to welcome you back again in the future. Sincerely, Dodit Hapsoro, General Manager
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Faiz l. Z.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
friendly staff, delicious food 😘😘😘
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Accommodation's Reply
05 May 2026
Dear Mr./Ms. Faiz L. Z., Thank you very much for your positive review and for choosing to stay with us. We are delighted to hear that you enjoyed your stay and were satisfied with the friendliness of our staff and the food we served. Such feedback means a lot to us and encourages us to strive to provide the best service to all our guests. We hope to welcome you back again in the future. Sincerely, Dodit Hapsoro, General Manager
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Aisyah F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The rooms are comfortable, the playground and pool are great, and the breakfast is delicious. It's kid-friendly, so happy kids and happy parents.
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1 people find it helpful
Accommodation's Reply
05 May 2026
Dear Mr. Aishah F., Thank you very much for your excellent review and rating. We are delighted to hear that you and your family enjoyed your stay with us, especially the comfort of the rooms, the playground and the swimming pool, as well as your favorite breakfast. We are very happy to hear that the hotel's child-friendly atmosphere made the whole family happy. Such feedback is a great motivation for us to continue maintaining and improving the quality of our services, especially for the comfort of families and children. We hope to see you again in the future. Sincerely, Dodit Hapsoro, General Manager
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Mulianingtyas W.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 14 week(s) ago
Strategic location, good service, but the furniture is not okay, the sink is yellowing, the refrigerator compartment is removed, the refrigerator is not cold, the AC often turns off suddenly.
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Accommodation's Reply
05 May 2026
Dear Ms. Mu Lien Ningtiyas, Thank you very much for your review and feedback regarding your stay. We are delighted to hear that you found our hotel's location convenient and our service excellent. However, we apologize for the inconvenience you experienced regarding the condition of the furniture, sink, refrigerator, and air conditioning in your room, which certainly did not meet our expected standards for guest comfort. We have forwarded all your feedback to the relevant team for immediate and thorough investigation and repair as part of our efforts to improve the quality of our facilities. We greatly appreciate your feedback, as it helps us to improve further. We hope to have the opportunity to welcome you back again in the future for an even more comfortable experience. Sincerely, Dodit Hapsoro, General Manager
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Martin S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
This was my most memorable stay with the Accor Group. It was just a regular Mercure, not the Grand Mercure, but it was excellent.
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Accommodation's Reply
05 May 2026
Dear Martin S., We sincerely thank you for your kind words and valuable feedback. We are delighted to hear that your stay at our hotel was one of the most memorable experiences within the Accor chain. Although we are not a Grand Mercure hotel, we are proud to have been able to provide an excellent experience that meets your expectations. Your valuable feedback is a great source of strength for all our staff and serves as the driving force behind our efforts to provide even better service in the future. We look forward to seeing you again at Mercure Solo. Thank you. Sincerely, Dodit Hapsoro, General Manager
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Putra S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
The service is excellent, the food is also complete. The swimming pool is clean.
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Accommodation's Reply
05 May 2026
Dear Ms. Putra S., Thank you very much for your positive review and for choosing to stay with us. We are delighted to hear that you were satisfied with our service, the variety of food, and the cleanliness of the swimming pool. Such feedback means a lot to us and motivates us to strive to provide the best possible experience for all our guests. We hope to welcome you back again in the future. Sincerely, Dodit Hapsoro, General Manager
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l***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
When arriving at Mercure, the hotel staff was ready to welcome us with a friendly welcome. But unfortunately, no one helped us carry our luggage even though we had to bother bringing 2 children. The staff seemed to still lack the courage to interact with guests. The rooms and cleanliness were good. The hallways were fragrant with jasmine and soundproof. The breakfast menu was also delicious and complete.
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1 people find it helpful
Accommodation's Reply
05 May 2026
Dear Valued Guest, Thank you very much for your review and feedback regarding your stay. We are delighted to hear that you were satisfied with the cleanliness of your room, the comfortable and soundproofed areas of the hotel, the pleasant scent of the hallways, and the variety and taste of our breakfast menu. This positive feedback means a lot to us and encourages us to continue striving to maintain the quality of our service. At the same time, we apologize for any inconvenience you experienced regarding assistance upon arrival, particularly with carrying your luggage. We have noted your feedback on staff interaction with guests and we will conduct additional training to further enhance the confidence and enthusiasm of our team in providing more proactive service. Thank you for this extremely helpful feedback. We look forward to welcoming you back again for an even better experience in the future. Sincerely, Dodit Hapsoro, General Manager
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