Novotel Balikpapan

Dear Valued Guest, Thank you for your kind feedback. We’re delighted to hear you enjoyed the clean room, cool air conditioning, and reliable Wi-Fi during your stay. Your satisfaction means a lot to us, and we look forward to welcoming you back again soon. Warm regards, Anom Purboyanto General Manager

Dear Valued Guest, Thank you for sharing your wonderful review. We’re delighted to know that you had an enjoyable stay and that our friendly team and spacious pool made your family’s experience memorable. We look forward to welcoming you and your loved ones back soon. Warm regards, Anom Purboyanto General Manager

Dear Valued Guest, Thank you very much for your excellent rating and kind feedback. We are delighted to know that you were satisfied with your stay and enjoyed our good location and friendly service. Your positive comments truly motivate our team to continue providing the best experience for all our guests. We look forward to welcoming you back soon for another pleasant stay. Warm regards, Anom Purboyanto General Manager

Dear Valued Guest, Thank you very much for your perfect rating and wonderful review. We are truly delighted to know that you enjoyed our strategic location, spacious and clean room, friendly team, and the wide variety of breakfast options. It is also great to hear that you appreciated our swimming pool and found Novotel Balikpapan to be a great choice for a family staycation. Your kind words mean a lot to us and will be shared with the entire team as encouragement to continue delivering memorable experiences. We look forward to welcoming you and your family again soon. Warm regards, Anom Purboyanto General Manager

Dear Valued Guest, Thank you very much for your perfect rating and kind review. We are delighted to know that you had a comfortable and pleasant stay, and that you appreciated our clean rooms and strategic location in the city center. Your recommendation means a lot to us and will surely motivate our team to continue providing excellent service to all our guests. We look forward to welcoming you back soon for another enjoyable stay. Warm regards, Anom Purboyanto General Manager

Dear Mr. Arief F., Thank you very much for sharing your feedback and for the excellent rating. We are pleased to know that you appreciated the room upgrade and had a pleasant stay with us. Your kind acknowledgment truly means a lot to our team, and we hope to have the pleasure of welcoming you back soon for another comfortable experience at Novotel Balikpapan. Warm regards, Anom Purboyanto General Manager

Dear S*y,** Thank you very much for your perfect rating and for taking the time to share such thoughtful feedback about your recent stay. We truly appreciate your kind words regarding our friendly and helpful staff. We also sincerely value your constructive suggestions about the bathroom facilities. Your comments regarding the absence of a jet shower and the bathtub setup have been well noted and shared with our management team for review and future improvement. Guest safety and comfort are our top priorities, and your insights help us to enhance our facilities further. Once again, thank you for your feedback and support. We hope to have the pleasure of welcoming you and your family back again soon. Best regards, Anom Purboyanto General Manager

Dear Valued Guest, Thank you very much for your wonderful feedback. We’re delighted to know that you had a pleasant experience, from the friendly check-in and check-out process to enjoying our swimming pool and well-equipped gym facilities. Your kind words truly motivate our team to keep delivering excellent service and hospitality. We look forward to welcoming you back again soon at [Hotel Name]. Best regards, Anom Purboyanto General Manager

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We’re pleased to know that you appreciated our convenient location, the sea view, and the breakfast variety. We also truly value your constructive comments regarding the room and facility conditions. Please rest assured that your suggestions about the twin beds, bathroom tiles, lighting, and gym equipment have been noted and shared with the management team for future improvement plans. Your insights are very helpful as we continuously strive to enhance our guest experience. We hope to have the opportunity to welcome you back and provide a more comfortable and refreshed stay in the future. Best regards, Anom Purboyanto General Manager

Dear Nurgita F., Thank you so much for your wonderful feedback. We are truly delighted to know that you enjoyed both our facilities and services. Your kind words are a great motivation for our team, and we look forward to welcoming you back soon at Novotel Balikpapan. Best regards, Anom Purboyanto General Manager

Dear M*d,** Thank you for your kind words and positive feedback. We are delighted to know that you had a good experience with us. Your appreciation motivates our team to continue delivering the best service for all our valued guests. We look forward to welcoming you back to Novotel Balikpapan soon. Best regards, Anom Purboyanto General Manager

Dear N***i, Thank you very much for your perfect rating and wonderful feedback. We are delighted to hear that you enjoyed the clean pool, comfortable room, and the warm hospitality from our team, especially our receptionist on duty. Your kind words will surely motivate us to continue delivering the best service. We look forward to welcoming you back for your next holiday in Balikpapan. Warm regards, Anom Purboyanto general Manager

Dear P***a, Thank you for your kind review and for choosing ibis Balikpapan. We’re delighted to hear that you found your stay comfortable and affordable. It's great to know you enjoyed the added benefit of accessing Novotel’s facilities — we agree, it’s something special! We look forward to welcoming you back soon for another enjoyable stay. Warm regards, Anom Purboyanto General Manager

Dear Mr. Huynh T. P., Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced. Please kindly note that a shaver is available upon request from our housekeeping team, and we would have been more than happy to provide it during your stay. Your comments are valuable for us, and we truly appreciate your input as it helps us improve our service. We hope to have the pleasure of welcoming you back for a more satisfying experience in the future. Warm regards, Anom Purboyanto General Manager

Dear Ms. Mawar H. A., Thank you for choosing Novotel for your business trip and for your very constructive feedback. We understand your expectations regarding the provision of hygienic and convenient drinking water. Currently, our hotel provides drinking water through dispensers as part of our commitment to reducing the use of single-use plastic packaging and supporting environmental sustainability programs. However, we also recognize the importance of comfort and safety for every guest. We will share your feedback with the relevant team for further evaluation, including the possibility of providing drinking water in glass bottles or eco-friendly packaging in the room. Thank you for your concern and support of our sustainability initiatives. We hope to welcome you back with an even better experience in the future. Best regards, Anom Purboyanto

Dear Abdul R., Thank you for your positive review. We are pleased to know that our pool facilities provide a pleasant experience, especially for guests with children. We look forward to welcoming you and your family back on your next visit to Ibis Balikpapan. Best regards, Ibis Balikpapan

Dear Ms. Anadhia, Thank you for choosing Novotel Balikpapan as your accommodation choice every time you visit Balikpapan. We are very pleased to know that you felt comfortable during your stay at our hotel. Your positive comments are a motivation for our entire team to continue providing the best service. We look forward to welcoming you back on your next visit. Warm regards, Sigit Budiarso, General Manager, Novotel Balikpapan

Dear B*n, Warmest greetings from Novotel Balikpapan. Thank you for your positive review. We are delighted to hear that you enjoyed our varied breakfast menu and the friendly service from our team. Your comments motivate us to continue providing the best service with every visit. We look forward to welcoming you back soon for an even more enjoyable experience. Best regards, Sigit Budiarso, General Manager

Dear Irsyad R., Warmest greetings from Novotel Balikpapan! Thank you for choosing us as your preferred accommodation during your vacation in Balikpapan. We truly appreciate your kind words about our spacious bed, clean room and bathroom — we're glad to hear it comfortably accommodated your family. We also sincerely thank you for your constructive feedback regarding our check-in time. Your input is valuable and will certainly be shared with our management team for further review and improvement. Your overall rating of 4 out of 5 means a lot to us, and your encouragement – Ganbatte Novotel Balikpapan! – truly made our day. 😊 We look forward to welcoming you and your family back again soon for an even better experience! Warm regards, Sigit Budiarso General Manager

Dear U*s, Warmest greetings from Novotel Balikpapan. Thank you for this brief but meaningful review. We are delighted to learn that you enjoyed our room and restaurant, and that you received friendly service from our team. Positive comments like this encourage the entire team to continue providing the best service. We look forward to your next visit to Novotel Balikpapan. Sincerely, Sigit Budiarso, General Manager