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Primebiz Hotel Surabaya
Hotels
Preferred Partner Plus
8.7
/10
Very Good
5,971 reviews
What Guests Say About Their Stay
Staff Friendliness (196)
Room Space (187)
Bedroom (186)
Bathroom (166)
R***a
9.4
/ 10
Very clean, nice staff, and senior-friendly hotel, mostly they have a lot of space enough to bring a wheelchair, the food is good, the coffee is good, I enjoy staying here, thank you for the experience
Erland A. S.
10.0
/ 10
Overall, I had a very pleasant stay and would definitely return. I highly recommend this hotel to anyone looking for a comfortable place to stay.
s***a
9.4
/ 10
The hotel staff was very friendly and helpful both at check-in and check-out. The rooms and toilets were clean, well-lit, and the room size was ample, even with a minibar.
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b***g
9.7
/ 10
The hotel staff was very friendly and helpful during check-in, and the room and surrounding area were very clean. The location is strategic and easily accessible.
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v***a
10.0
/ 10
Clean rooms, clean lobby, fragrant, friendly hotel staff, delicious food, location close to Al-Akbar Mosque Surabaya, the best..❤️
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In the Area
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Jalan Gayung Kebonsari No 30, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60235
Main Facilities
Read More
Laundry service
Fitness center
Restaurant
Luggage storage
Elevator
Fitness center
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
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Available Room Types in Primebiz Hotel Surabaya
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Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
What's around Primebiz Hotel Surabaya
Jalan Gayung Kebonsari No 30, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60235
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Discover More About Primebiz Hotel Surabaya
note: hotel was previously named PrimeBiz Hotel Surabaya
Location
Primebiz Hotel Surabaya is a hotel in a good neighborhood, which is located at Wonokromo.
About Primebiz Hotel Surabaya
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Primebiz Hotel Surabaya.
From business event to corporate gathering, Primebiz Hotel Surabaya provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Primebiz Hotel Surabaya, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Primebiz Hotel Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
The hotel’s fitness center is a must-try during your stay here.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Primebiz Hotel Surabaya exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Primebiz Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Primebiz Hotel Surabaya is the right place to stay.
All facilities in Primebiz Hotel Surabaya
Bar, Cafe and Lounge
Entertainment Facility
Fitness Center
Functional Hall
Lobby
Hotel Services
- Concierge
- Express check-in
- Express check-out
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Limited hours room service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
Accessibilty
- Disabled access friendly
- Accessibility equipment
- Accessible bathroom
- Accessible parking
- In-room accessibility
- Wheelchair accessible
In-room Facilities
- Cable TV
- Desk
- In-room safe
- Refrigerator
- Shower
- TV
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Smoking area
Food and Drinks
- A la carte dinner
- A la carte lunch
- Restaurant with AC
- Buffet breakfast
Business Facilities
- Business center
- Computer station
- Conference room
- Meeting facilities
Nearby Facilities
- ATM/Banking
- Grocery
- Shops
- Supermarket
Transportation
- Secure parking
- Valet parking
Things to Do
- Fitness center
- Massage
Connectivity
- Internet point
- Free WiFi
Sports and Recreations
- Fitness center
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Primebiz Hotel Surabaya
Important Note
In relation with the Mayor of Surabaya's instruction letter to stop the spread of Covid-19 virus, hotel guests from outside Surabaya who plan to stay for more than 3 days (2 nights) are required to show negative swab/RT-PCR test result upon check in.
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Deposit
Deposit IDR 100,000 is required upon check-in. The accommodation accepts cash and debit card.
Early Check-in
You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information
Popular Facilities | |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Primebiz Hotel Surabaya | 153 |
Number of floors in Primebiz Hotel Surabaya | 12 |
Another facilities in Primebiz Hotel Surabaya | Concierge, Express check-in, Express check-out, Front desk, 24-hour Receptionist |
Frequently asked question in Primebiz Hotel Surabaya
What is normal check-in & check-out time at Primebiz Hotel Surabaya?
The standard check-in time at Primebiz Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Primebiz Hotel Surabaya provide breakfast?
Yes, Primebiz Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Primebiz Hotel Surabaya?
Primebiz Hotel Surabaya is a 3.5-star hotel.
How many floors does Primebiz Hotel Surabaya have?
Primebiz Hotel Surabaya has 12 floors.
How many rooms are available at Primebiz Hotel Surabaya?
Primebiz Hotel Surabaya has 153 rooms in total.
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More Reviews from Other Guests in Primebiz Hotel Surabaya
Overall Ratings & Reviews Primebiz Hotel Surabaya
Traveloka (5,964)
Other sources (7)
8.6
Very Good
From 5,964 reviews
Provided by travelers on
Cleanliness
8.9
Room Comfort
8.8
Meal
8.5
Location
8.7
Service and Facilites
8.7
People often mention about Primebiz Hotel Surabaya
All
Staff Friendliness (139)
Bedroom (139)
Room Space (131)
Bathroom (123)
Hotel Area (111)
Accessibility (106)
Ambiance (102)
Distance to City Center (96)
Family Friendly (91)
Wifi (91)
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Traveler Reviews Primebiz Hotel Surabaya
Number of reviews per page
20
40
Customer reviews
A***a
8.2
/10
Reviewed 4 day(s) ago
The hotel's location is quite strategic, close to government offices. The room is spacious enough for three people. It's rare for a hotel to offer a family room, but the room is not soundproof, so you can still hear sounds from the front of the room.
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AF
Akhmad F.
10.0
/10
Reviewed 5 day(s) ago
A comfortable place to stay.
Suitable for family vacations and business trips.
Please continue to improve the facilities and service.
We've been to other hotels in Surabaya many times, but we always want to return to Primebiz Hotel Surabaya.
Thank you for your excellent service.
Thanks
Fahtar
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R***n
Business
8.8
/10
Reviewed 1 week(s) ago
The staff is friendly, but the food is less varied.
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a***d
10.0
/10
Reviewed 1 week(s) ago
Friendly staff, comfortable and quiet.
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D***i
9.4
/10
Reviewed 1 week(s) ago
Clean hotel, fast and friendly service
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RONNI D.
9.1
/10
Reviewed 2 week(s) ago
Very good and satisfying, next time I can stop by here again.
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KF
KIM F.
Business
10.0
/10
Reviewed 2 week(s) ago
The staff are friendly, the rooms are very clean
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A
ARIANI
10.0
/10
Reviewed 2 week(s) ago
I'm used to staying here, it's comfortable, but the water heater isn't hot enough.
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1 people find it helpful
S***m
Staycation
9.4
/10
Reviewed 2 week(s) ago
Always get upgrades... Very satisfying
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T***a
10.0
/10
Reviewed 2 week(s) ago
The room is very spacious and the bathroom is also clean and spacious. The food is also delicious, especially the tempeh rumpah which I call mendol. It's really delicious.
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M***h
Business
8.5
/10
Reviewed 2 week(s) ago
Nice and attractive, good location near the city
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Accommodation's Reply
21 Oct 2025
PrimeBiz Hotel Surabaya extends warm greetings! Thank you for choosing PrimeBiz Hotel Surabaya as your accommodation. We are delighted to receive such positive feedback and look forward to welcoming you back again!
See original
H***N
Business
10.0
/10
Reviewed 2 week(s) ago
This is the second time I stayed at this hotel.. Awesome & recommended
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Accommodation's Reply
21 Oct 2025
PrimeBiz Hotel Surabaya extends warm greetings! Thank you for choosing PrimeBiz Hotel Surabaya as your accommodation. We are delighted to receive such positive feedback and look forward to welcoming you back again!
See original
D***y
Leisure
8.5
/10
Reviewed 2 week(s) ago
I stayed only for 1 night as transit hotel while we are planning to Banyuwangi. Late check-in run smoothly and hotel staff is very friendly and helpful with our luggage. This hotel also near the city so it was so easy to order online food.
Find this review helpful?
Accommodation's Reply
21 Oct 2025
Warm greetings from PrimeBiz Hotel Surabaya!
Thank you for your positive review. We are looking forward welcoming you again at PrimeBiz Hotel Surabaya/ in the future!
N***a
9.1
/10
Reviewed 2 week(s) ago
Favorite place when in Surabaya
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1 people find it helpful
Accommodation's Reply
21 Oct 2025
PrimeBiz Hotel Surabaya extends warm greetings! Thank you for choosing PrimeBiz Hotel Surabaya as your accommodation. We are delighted to receive such positive feedback and look forward to welcoming you back again!
See original
S***i
10.0
/10
Reviewed 2 week(s) ago
The hotel is clean and the service is friendly
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Find this review helpful?
Accommodation's Reply
21 Oct 2025
PrimeBiz Hotel Surabaya extends warm greetings! Thank you for choosing PrimeBiz Hotel Surabaya as your accommodation. We are delighted to receive such positive feedback and look forward to welcoming you back again!
See original
MJ
Moengkopi J. T.
Business
9.7
/10
Reviewed 3 week(s) ago
Nice room for that price
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Accommodation's Reply
21 Oct 2025
PrimeBiz Hotel Surabaya extends warm greetings! Thank you for choosing PrimeBiz Hotel Surabaya as your accommodation. We are delighted to receive such positive feedback and look forward to welcoming you back again!
See original
MJ
Moengkopi J. T.
Leisure
9.7
/10
Reviewed 3 week(s) ago
Every time I go to Surabaya, I stay here
See original
Find this review helpful?
Accommodation's Reply
21 Oct 2025
PrimeBiz Hotel Surabaya extends warm greetings! Thank you for choosing PrimeBiz Hotel Surabaya as your accommodation. We are delighted to receive such positive feedback and look forward to welcoming you back again!
See original
Verified Traveler
Transit
9.1
/10
Reviewed 3 week(s) ago
clean and tidy rooms, friendly hotel staff
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Y***n
Staycation
9.1
/10
Reviewed 3 week(s) ago
The hotel is comfortable. The service is excellent, from security to room service. It's a shame there's still no swimming pool.
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Accommodation's Reply
14 Oct 2025
PrimeBiz Hotel Surabaya extends warm greetings! Thank you for choosing PrimeBiz Hotel Surabaya as your accommodation. We are delighted to receive such positive feedback and look forward to welcoming you back again!
See original
W***i
8.5
/10
Reviewed 3 week(s) ago
My first time staying here, and I was greeted by an earthquake 😄 The hotel is decent, close to the event venue. The staff is friendly.
See original
Find this review helpful?
Accommodation's Reply
14 Oct 2025
PrimeBiz Hotel Surabaya extends warm greetings! Thank you for choosing PrimeBiz Hotel Surabaya as your accommodation. We are delighted to receive such positive feedback and look forward to welcoming you back again!
See original
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Primebiz Hotel Surabaya
Traveloka (5,964)
Other sources (7)
8.6
Very Good
From 5,964 reviews
Provided by travelers on
Cleanliness
8.9
Room Comfort
8.8
Meal
8.5
Location
8.7
Service and Facilites
8.7
People often mention about Primebiz Hotel Surabaya
All
Staff Friendliness (139)
Bedroom (139)
Room Space (131)
Bathroom (123)
Hotel Area (111)
Accessibility (106)
Ambiance (102)
Distance to City Center (96)
Family Friendly (91)
Wifi (91)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Primebiz Hotel Surabaya
Number of reviews per page
20
40
Customer reviews
A***a
8.2
/10
Reviewed 4 day(s) ago
The hotel's location is quite strategic, close to government offices. The room is spacious enough for three people. It's rare for a hotel to offer a family room, but the room is not soundproof, so you can still hear sounds from the front of the room.
See original
Find this review helpful?
AF
Akhmad F.
10.0
/10
Reviewed 5 day(s) ago
A comfortable place to stay.
Suitable for family vacations and business trips.
Please continue to improve the facilities and service.
We've been to other hotels in Surabaya many times, but we always want to return to Primebiz Hotel Surabaya.
Thank you for your excellent service.
Thanks
Fahtar
See original
Find this review helpful?
R***n
Business
8.8
/10
Reviewed 1 week(s) ago
The staff is friendly, but the food is less varied.
See original
Find this review helpful?
a***d
10.0
/10
Reviewed 1 week(s) ago
Friendly staff, comfortable and quiet.
See original
Find this review helpful?
D***i
9.4
/10
Reviewed 1 week(s) ago
Clean hotel, fast and friendly service
See original
Find this review helpful?
RONNI D.
9.1
/10
Reviewed 2 week(s) ago
Very good and satisfying, next time I can stop by here again.
See original
Find this review helpful?
KF
KIM F.
Business
10.0
/10
Reviewed 2 week(s) ago
The staff are friendly, the rooms are very clean
See original
Find this review helpful?
A
ARIANI
10.0
/10
Reviewed 2 week(s) ago
I'm used to staying here, it's comfortable, but the water heater isn't hot enough.
See original
1 people find it helpful
S***m
Staycation
9.4
/10
Reviewed 2 week(s) ago
Always get upgrades... Very satisfying
See original
Find this review helpful?
T***a
10.0
/10
Reviewed 2 week(s) ago
The room is very spacious and the bathroom is also clean and spacious. The food is also delicious, especially the tempeh rumpah which I call mendol. It's really delicious.
See original
Find this review helpful?
M***h
Business
8.5
/10
Reviewed 2 week(s) ago
Nice and attractive, good location near the city
See original
Find this review helpful?
Accommodation's Reply
21 Oct 2025
PrimeBiz Hotel Surabaya extends warm greetings! Thank you for choosing PrimeBiz Hotel Surabaya as your accommodation. We are delighted to receive such positive feedback and look forward to welcoming you back again!
See original
H***N
Business
10.0
/10
Reviewed 2 week(s) ago
This is the second time I stayed at this hotel.. Awesome & recommended
See original
Find this review helpful?
Accommodation's Reply
21 Oct 2025
PrimeBiz Hotel Surabaya extends warm greetings! Thank you for choosing PrimeBiz Hotel Surabaya as your accommodation. We are delighted to receive such positive feedback and look forward to welcoming you back again!
See original
D***y
Leisure
8.5
/10
Reviewed 2 week(s) ago
I stayed only for 1 night as transit hotel while we are planning to Banyuwangi. Late check-in run smoothly and hotel staff is very friendly and helpful with our luggage. This hotel also near the city so it was so easy to order online food.
Find this review helpful?
Accommodation's Reply
21 Oct 2025
Warm greetings from PrimeBiz Hotel Surabaya!
Thank you for your positive review. We are looking forward welcoming you again at PrimeBiz Hotel Surabaya/ in the future!
N***a
9.1
/10
Reviewed 2 week(s) ago
Favorite place when in Surabaya
See original
1 people find it helpful
Accommodation's Reply
21 Oct 2025
PrimeBiz Hotel Surabaya extends warm greetings! Thank you for choosing PrimeBiz Hotel Surabaya as your accommodation. We are delighted to receive such positive feedback and look forward to welcoming you back again!
See original
S***i
10.0
/10
Reviewed 2 week(s) ago
The hotel is clean and the service is friendly
See original
Find this review helpful?
Accommodation's Reply
21 Oct 2025
PrimeBiz Hotel Surabaya extends warm greetings! Thank you for choosing PrimeBiz Hotel Surabaya as your accommodation. We are delighted to receive such positive feedback and look forward to welcoming you back again!
See original
MJ
Moengkopi J. T.
Business
9.7
/10
Reviewed 3 week(s) ago
Nice room for that price
See original
Find this review helpful?
Accommodation's Reply
21 Oct 2025
PrimeBiz Hotel Surabaya extends warm greetings! Thank you for choosing PrimeBiz Hotel Surabaya as your accommodation. We are delighted to receive such positive feedback and look forward to welcoming you back again!
See original
MJ
Moengkopi J. T.
Leisure
9.7
/10
Reviewed 3 week(s) ago
Every time I go to Surabaya, I stay here
See original
Find this review helpful?
Accommodation's Reply
21 Oct 2025
PrimeBiz Hotel Surabaya extends warm greetings! Thank you for choosing PrimeBiz Hotel Surabaya as your accommodation. We are delighted to receive such positive feedback and look forward to welcoming you back again!
See original
Verified Traveler
Transit
9.1
/10
Reviewed 3 week(s) ago
clean and tidy rooms, friendly hotel staff
See original
Find this review helpful?
Y***n
Staycation
9.1
/10
Reviewed 3 week(s) ago
The hotel is comfortable. The service is excellent, from security to room service. It's a shame there's still no swimming pool.
See original
Find this review helpful?
Accommodation's Reply
14 Oct 2025
PrimeBiz Hotel Surabaya extends warm greetings! Thank you for choosing PrimeBiz Hotel Surabaya as your accommodation. We are delighted to receive such positive feedback and look forward to welcoming you back again!
See original
W***i
8.5
/10
Reviewed 3 week(s) ago
My first time staying here, and I was greeted by an earthquake 😄 The hotel is decent, close to the event venue. The staff is friendly.
See original
Find this review helpful?
Accommodation's Reply
14 Oct 2025
PrimeBiz Hotel Surabaya extends warm greetings! Thank you for choosing PrimeBiz Hotel Surabaya as your accommodation. We are delighted to receive such positive feedback and look forward to welcoming you back again!
See original
Number of reviews per page
20
40