Regantris Hotel Surabaya

Hotels
Preferred Partner Plus
8.5
/10
Very Good
3,785 reviews

What Guests Say About Their Stay

Distance To City Center (58)
Staff Friendliness (53)
Bedroom (51)
Accessibility (44)
Reza A. D.
8.8
/ 10
The staff was great, and the room was clean and bright, with excellent room service.
Raisa N.
9.7
/ 10
The lobby has a nice aromatherapy smell. Room is spacious, bed is so comfy. Location is strategic to many coolest coffee shops.
Reza
10.0
/ 10
I stayed at Artotel Surabaya for 11 days. After breakfast, I always got my room already cleaned up and neat every single day. They provided a very comfort bed. There are various of dishes for breakfast. The staffs are excellent and kind. They took the extra mile to make sure I was known personally and get all I need. I've been stayed at many different hotels in many dofferent cities in Indonesia, but for me, Artotel Surabaya is very impressive for a 3 stars hotel. Well done guys!
S***n
9.1
/ 10
Staying at the Regantris Hotel was a pleasure! Comfortable rooms, friendly staff, and complete amenities. Its strategic location in the city center makes it the perfect choice for a memorable stay.
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S***n
9.4
/ 10
Staying at Regantris Hotel is a truly enjoyable and memorable experience. From check-in to check-out, the friendly and professional staff create a warm atmosphere. Clean, comfortable rooms with a modern minimalist design create an elegant impression, while amenities like a swimming pool, gym, and lounge area are well-equipped. Breakfast is delicious and varied, with a tantalizing selection of local and international dishes. The hotel's unique and Instagrammable design is a highlight, making every corner feel special. With a strategic location in the city center, close to popular dining and tourist attractions, and a price that is commensurate with the quality of its services and facilities, Regantris Hotel truly offers a comfortable, memorable, and high-value stay.
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In the Area
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Jl. Dr Soetomo 79-81, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60264

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
note: hotel was previously named REGANTRIS Hotel Surabaya Regantris Hotel Surabaya is located in area / city Tegalsari. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Regantris Hotel Surabaya

Jl. Dr Soetomo 79-81, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60264
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Lobby Regantris Hotel Surabaya
Lobby 2 Regantris Hotel Surabaya

Discover More About Regantris Hotel Surabaya

note: hotel was previously named REGANTRIS Hotel Surabaya

Location


Regantris Hotel Surabaya is located in area / city Tegalsari.

About Regantris Hotel Surabaya

For you, travelers who wish to travel comfortably on a budget, Regantris Hotel Surabaya is the perfect place to stay that provides decent facilities as well as great services.

When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Regantris Hotel Surabaya provides a pleasant accommodation for your stay.

From business event to corporate gathering, Regantris Hotel Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Regantris Hotel Surabaya, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Regantris Hotel Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Regantris Hotel Surabaya is suitable for you who value privacy during your stay.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Regantris Hotel Surabaya.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Regantris Hotel Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Regantris Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Regantris Hotel Surabaya is the right place to stay.

All facilities in Regantris Hotel Surabaya

Bar, Cafe and Lounge Regantris Hotel Surabaya
Bar, Cafe and Lounge
Functional Hall Regantris Hotel Surabaya
Functional Hall
Lobby Regantris Hotel Surabaya
Lobby
Exterior Regantris Hotel Surabaya
Exterior
Bedroom Regantris Hotel Surabaya
Bedroom

Hotel Services

  • Bellhop
  • Concierge
  • Early Check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Luggage storage
  • Tours

Public Facilities

  • Parking
  • Early check-in
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Heater
  • Non-smoking room
  • Smoking area

Business Facilities

  • Business center
  • Meeting facilities
  • Photocopier
  • PRINTER

Food and Drinks

  • Restaurant with AC
  • Bar
  • Breakfast

Transportation

  • Airport transfer
  • Limited parking
  • Valet parking

Shuttle Service

  • Airport transfer (surcharge)
  • Train station pickup
  • Airport transfer

Accessibilty

  • Accessible parking
  • Wheelchair accessible

Things to Do

  • Massage
  • Spa

Nearby Facilities

  • ATM/Banking

Kids and Pets

  • Highchairs

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Regantris Hotel Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Extra Breakfast

Accommodation charges IDR 91,500/guest for extra breakfast.

Pets

Pets are not allowed in the accommodation.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Regantris Hotel Surabaya
85
Number of floors in Regantris Hotel Surabaya
6
Another facilities in Regantris Hotel Surabaya
Bellhop, Concierge, Early Check-in, Front desk, 24-hour Receptionist

Frequently asked question in Regantris Hotel Surabaya

What are available facilities at Regantris Hotel Surabaya?
There are top facilites at Regantris Hotel Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Regantris Hotel Surabaya?
The standard check-in time at Regantris Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Regantris Hotel Surabaya provide breakfast?
Yes, Regantris Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Regantris Hotel Surabaya?
Regantris Hotel Surabaya is a 3.0-star hotel.
How many floors does Regantris Hotel Surabaya have?
Regantris Hotel Surabaya has 6 floors.
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More Reviews from Other Guests in Regantris Hotel Surabaya

8.5
Very Good
From 3,785 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.2

Location

8.7

Service and Facilites

8.6

People often mention about Regantris Hotel Surabaya
All
Staff Friendliness (34)
Bedroom (33)
Distance to City Center (32)
Bathroom (31)
Accessibility (28)
Hotel Area (28)
Room Space (26)
Check-in/out Time (24)
Ambiance (24)
Wifi (21)
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Most Recent
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Traveler Reviews Regantris Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
Ramadan
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Beautiful hotel in a good location, without any night disturbance during sleep.
1 people find it helpful
e***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
I don't know how many times I've stayed at any Regantris hotel. The service is always top-notch, the rooms are spacious, and the prices are super-duper reasonable. The location is always close to the city center. The amenities are also plentiful and complete. I really love Regantris.
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Y***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The staff was friendly, Masya Allah, it was only a short stay but the room was comfortable for us. Hopefully it will be better soon... keep up the good work, Sika."
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1 people find it helpful
F***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
Good, comfortable, clean hotel, friendly service and strategic location
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The atmosphere is comfortable, with welcome drinks and snacks. Not all hotels offer this. Perhaps the television could be upgraded to a smart TV to make it more comfortable. Overall, it's a good hotel.
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1 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear Kak G*t, Greetings from Regantris Surabaya. Thank you for your excellent review and rating via the Traveloka app. We are very glad that you had a wonderful stay. We are committed to providing comfort to all our customers with quality services and products. Thank you again for using our service. We hope to welcome you back to Regantris Surabaya again in the future. Best regards, Fajar Putra Front Office Manager
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S***s
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Strategic location, not too noisy, cold AC as requested, comfortable in short
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Accommodation's Reply
12 Nov 2025
Dear S*s, Greetings from Regantris Surabaya. Thank you for your excellent review and rating via the Traveloka app. We are very glad that you had a wonderful stay. We are committed to providing comfort to all our customers with quality services and products. Thank you once again for being our customer. We hope to welcome you back to Regantris Surabaya again in the future. Best regards, Fajar Putra, Front Office Manager
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e***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
When I wanted to check out, the wait was quite long.
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1 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear Kak e*i, Greetings from Regantris Surabaya. Thank you for your excellent review and rating via the Traveloka app. We are delighted to hear that you enjoyed your stay. We are committed to providing comfort to all our guests with quality services and products. Thank you once again for using our service. We hope to welcome you back to Regantris Surabaya again in the future. Best regards, Fajar Putra Front Office Manager
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N***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The staff is friendly, polite, and kind. The location is strategic. I stayed here for 2 nights with my husband and child. Overall, it was okay, but the shower head wasn't removable, making bathing my 1-year-old child a bit tricky. The bathroom exhaust fan didn't work in the room I was staying in. The TV wasn't a smart TV, so it only had about 26 channels, and the screen was blurry (the screen was blurry). I'd suggest upgrading the TV to a smart TV so it's more convenient for the kids to watch YouTube.
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1 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear N*h, Greetings from Regantris Surabaya. Thank you for taking the time to write a review of your family's stay at Regantris Surabaya. We are very pleased that the service and products we provide have met your and your family's expectations. We also acknowledge your suggestion regarding replacing the TV in the room. We are currently working on replacing the TV in stages as per your suggestion. Thank you again for your review and suggestions. We look forward to welcoming you back on your next visit. Best regards, Fajar Putra Front Office Manager
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N***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Strategic location and very comfortable
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Accommodation's Reply
12 Nov 2025
Dear N*i, Greetings from Regantris Surabaya. Thank you for your excellent review and rating via the Traveloka app. We are delighted to hear that you enjoyed your stay. We are committed to providing comfort to all our guests with quality services and products. Thank you once again for using our service. We look forward to welcoming you back to Regantris Surabaya in the future. Best regards, Fajar Putra Front Office Manager
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irma k. s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
strategic location but car parking is difficult
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Accommodation's Reply
12 Nov 2025
Dear Irma ke. S., Greetings from Regantris Surabaya. Thank you for the positive review and rating you shared through the Traveloka application. This will be a driving force for us to continue striving to provide quality services and products to our customers. We offer free valet parking for all our customers. You may contact our security guards or the receptionists on duty. Thank you again for using our service. We sincerely hope to welcome you back again in the future. Best regards, Fajar Putra Front Office Manager
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C***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The hotel is comfortable and clean. The hotel staff are friendly.
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Accommodation's Reply
12 Nov 2025
Dear Kak C*r, Greetings from Regantris Surabaya. Thank you for your excellent review and rating via the Traveloka app. We are very glad that you had a wonderful stay. We are committed to providing comfort to all our customers with quality services and products. Thank you again for using our service. We hope to welcome you back to Regantris Surabaya again in the future. Best regards, Fajar Putra, Front Office Manager
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 week(s) ago
The food is delicious but it's all cold
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1 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear A*i, Greetings from Regantris Surabaya. Thank you for your review. We appreciate every moment and every feedback from our customers. We have shared your feedback regarding the delicious but cold food with the relevant department heads for further improvement. Thank you once again for using our services. We sincerely hope to welcome you back to Regantris Surabaya again. Best regards, Fajar Putra, Cluster Reception Manager
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G***t
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Comfortable and calm 👍 come back again sometime. Thank you
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Accommodation's Reply
12 Nov 2025
Dear Kak G*t, Greetings from Regantris Surabaya. Thank you for your excellent review and rating via the Traveloka app. We are very glad that you had a wonderful stay. We are committed to providing comfort to all our customers with quality services and products. Thank you again for using our service. We hope to welcome you back to Regantris Surabaya again in the future. Best regards, Fajar Putra Front Office Manager
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D***t
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Friendly service, clean, and close to the city center
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Accommodation's Reply
12 Nov 2025
Dear Kak D*t, Greetings from Regantris Surabaya. Thank you for sharing your stay review. We truly appreciate you taking the time to write a review of our products and services. Regantris Surabaya is located in the heart of Surabaya, easily accessible by all types of public transport and conveniently located near the satellite toll gate. We would like to thank you once again for staying at Regantris Surabaya and we look forward to welcoming you back to the hotel in the future. Best regards, Fajar Putra Front Office Manager
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Primadhana A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The hotel is nice, in the city center. The staff is also friendly. What needs improvement is the soundproofing. When the cleaning equipment carts pass by, it's very noisy and can be heard inside the room. If someone passes in front of the room, the noise can also be heard inside.
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Accommodation's Reply
12 Nov 2025
Dear Primadhana A., Hello from Regantris Surabaya, Thank you for being our guest. It is a great pleasure to hear that you had memorable staying experience with us. We strive and committed to deliver exceptional services to our guest. We note that room the location and helpful and polite staffs are being remarkable point during your stay at Regantris Surabaya. Once again thank you for your positive rating. We are waiting for your next visit to create another remarkable moment with Regantris Surabaya. Sincerely yours, Fajar Putra Cluster Front Office Manager
Khamid A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Clean and comfortable rooms, strategic location close to the official meeting place, easy to find food around the hotel and delicious, thank you
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Accommodation's Reply
12 Nov 2025
Dear Mr. Kamid A. Greetings from Regantris Surabaya. Thank you for taking the time to write us a great review. Each customer review is important for evaluating and improving our products and services. Thank you once again for using our service. We look forward to welcoming you back to Regantris Surabaya again. Best regards, Fajar Putra Front Office Manager
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A***s
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Overall, it's great, the security is friendly and brings umbrellas when it rains, the staff is also friendly, the rooms are also clean and nice.
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Accommodation's Reply
12 Nov 2025
Dear A*s, Greetings from Regantris Surabaya. Thank you for taking the time to review your stay. We are delighted to know that our services and products met your expectations. All our staff are well-trained and committed to ensuring the satisfaction of all our guests. Thank you once again for being our guest. We look forward to welcoming you back in the future. Best regards, Fajar Putra, Cluster Reception Manager
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Mida A.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
It was very comfortable staying here with my sister, the room was not cramped, clean, strategic location, kid-friendly and there were snacks from the hotel. The only minus was the food where I wanted to order it turned out it was only available Monday to Friday (I visited on the weekend). My sister was very happy. BTW the room was aesthetic and the bathroom was comfortable, the water flowed smoothly, only the toilet flush was lacking hehe but overall Okk!
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Accommodation's Reply
23 Oct 2025
Dear Ms. Mida A., Greetings from Regantris Surabaya. Thank you for choosing us as your accommodation for your weekend getaway with your sister. I am truly honored to read the positive review and great feedback you have left us on Traveloka. We are committed to continuously improving and improving the quality of our services and products to meet our customers’ needs through individual reviews. We apologize for the inconvenience caused by cleaning the bathroom. We have reported this matter to the relevant management team for immediate action to prevent this from happening again in the future. Thank you once again for being our valued customer. We look forward to welcoming you back to Regantris Surabaya again. Sincerely, Fajar Putra, Group Front Office Manager Sincerely, Fajar Putra, Group Front Office Manager
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S***n
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
Staying at the Regantris Hotel was a pleasure! Comfortable rooms, friendly staff, and complete amenities. Its strategic location in the city center makes it the perfect choice for a memorable stay.
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Accommodation's Reply
23 Oct 2025
Dear Mr. S*n, Sincerely yours, Regantris Surabaya Thank you for taking the time to review the quality of our products and services. We are delighted to know that our service met your expectations throughout your stay. Listening to each guest's feedback is important for us to grow and continuously improve in providing quality services and products to our customers. Thank you once again for using our service. We look forward to welcoming you back again soon. Best regards, Fajar Putra Front Office Manager
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S***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Staying at the Regantris Hotel was truly enjoyable! The rooms were clean and comfortable with a modern design, and the staff was friendly and always ready to help. Complete amenities, a tranquil atmosphere, and the hotel's unique design made for a truly special stay. It's strategically located in the city center, close to various attractions. For a reasonable price, the Regantris Hotel offers comfort and quality.
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Accommodation's Reply
23 Oct 2025
Dear Mr. S*n, Sincerely yours, Regantris Surabaya Thank you for taking the time to review the quality of our products and services. We are delighted to know that our service met your expectations throughout your stay. Listening to each guest's feedback is important for us to grow and continuously improve in providing quality services and products to our customers. Thank you once again for using our service. We look forward to welcoming you back again soon. Best regards, Fajar Putra Front Office Manager
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40

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Exterior 4 Regantris Hotel Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.5
Very Good
From 3,785 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.2

Location

8.7

Service and Facilites

8.6

People often mention about Regantris Hotel Surabaya
All
Staff Friendliness (34)
Bedroom (33)
Distance to City Center (32)
Bathroom (31)
Accessibility (28)
Hotel Area (28)
Room Space (26)
Check-in/out Time (24)
Ambiance (24)
Wifi (21)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Regantris Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
Ramadan
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Beautiful hotel in a good location, without any night disturbance during sleep.
1 people find it helpful
e***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
I don't know how many times I've stayed at any Regantris hotel. The service is always top-notch, the rooms are spacious, and the prices are super-duper reasonable. The location is always close to the city center. The amenities are also plentiful and complete. I really love Regantris.
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Y***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The staff was friendly, Masya Allah, it was only a short stay but the room was comfortable for us. Hopefully it will be better soon... keep up the good work, Sika."
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1 people find it helpful
F***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
Good, comfortable, clean hotel, friendly service and strategic location
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The atmosphere is comfortable, with welcome drinks and snacks. Not all hotels offer this. Perhaps the television could be upgraded to a smart TV to make it more comfortable. Overall, it's a good hotel.
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1 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear Kak G*t, Greetings from Regantris Surabaya. Thank you for your excellent review and rating via the Traveloka app. We are very glad that you had a wonderful stay. We are committed to providing comfort to all our customers with quality services and products. Thank you again for using our service. We hope to welcome you back to Regantris Surabaya again in the future. Best regards, Fajar Putra Front Office Manager
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S***s
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Strategic location, not too noisy, cold AC as requested, comfortable in short
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Accommodation's Reply
12 Nov 2025
Dear S*s, Greetings from Regantris Surabaya. Thank you for your excellent review and rating via the Traveloka app. We are very glad that you had a wonderful stay. We are committed to providing comfort to all our customers with quality services and products. Thank you once again for being our customer. We hope to welcome you back to Regantris Surabaya again in the future. Best regards, Fajar Putra, Front Office Manager
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e***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
When I wanted to check out, the wait was quite long.
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1 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear Kak e*i, Greetings from Regantris Surabaya. Thank you for your excellent review and rating via the Traveloka app. We are delighted to hear that you enjoyed your stay. We are committed to providing comfort to all our guests with quality services and products. Thank you once again for using our service. We hope to welcome you back to Regantris Surabaya again in the future. Best regards, Fajar Putra Front Office Manager
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N***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The staff is friendly, polite, and kind. The location is strategic. I stayed here for 2 nights with my husband and child. Overall, it was okay, but the shower head wasn't removable, making bathing my 1-year-old child a bit tricky. The bathroom exhaust fan didn't work in the room I was staying in. The TV wasn't a smart TV, so it only had about 26 channels, and the screen was blurry (the screen was blurry). I'd suggest upgrading the TV to a smart TV so it's more convenient for the kids to watch YouTube.
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1 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear N*h, Greetings from Regantris Surabaya. Thank you for taking the time to write a review of your family's stay at Regantris Surabaya. We are very pleased that the service and products we provide have met your and your family's expectations. We also acknowledge your suggestion regarding replacing the TV in the room. We are currently working on replacing the TV in stages as per your suggestion. Thank you again for your review and suggestions. We look forward to welcoming you back on your next visit. Best regards, Fajar Putra Front Office Manager
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N***i
icon-Business
Business
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8.5
/10
Reviewed 4 week(s) ago
Strategic location and very comfortable
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Accommodation's Reply
12 Nov 2025
Dear N*i, Greetings from Regantris Surabaya. Thank you for your excellent review and rating via the Traveloka app. We are delighted to hear that you enjoyed your stay. We are committed to providing comfort to all our guests with quality services and products. Thank you once again for using our service. We look forward to welcoming you back to Regantris Surabaya in the future. Best regards, Fajar Putra Front Office Manager
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irma k. s.
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Staycation
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8.5
/10
Reviewed 4 week(s) ago
strategic location but car parking is difficult
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Accommodation's Reply
12 Nov 2025
Dear Irma ke. S., Greetings from Regantris Surabaya. Thank you for the positive review and rating you shared through the Traveloka application. This will be a driving force for us to continue striving to provide quality services and products to our customers. We offer free valet parking for all our customers. You may contact our security guards or the receptionists on duty. Thank you again for using our service. We sincerely hope to welcome you back again in the future. Best regards, Fajar Putra Front Office Manager
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C***r
icon-Staycation
Staycation
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9.7
/10
Reviewed 5 week(s) ago
The hotel is comfortable and clean. The hotel staff are friendly.
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Accommodation's Reply
12 Nov 2025
Dear Kak C*r, Greetings from Regantris Surabaya. Thank you for your excellent review and rating via the Traveloka app. We are very glad that you had a wonderful stay. We are committed to providing comfort to all our customers with quality services and products. Thank you again for using our service. We hope to welcome you back to Regantris Surabaya again in the future. Best regards, Fajar Putra, Front Office Manager
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A***i
icon-Staycation
Staycation
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8.2
/10
Reviewed 5 week(s) ago
The food is delicious but it's all cold
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1 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear A*i, Greetings from Regantris Surabaya. Thank you for your review. We appreciate every moment and every feedback from our customers. We have shared your feedback regarding the delicious but cold food with the relevant department heads for further improvement. Thank you once again for using our services. We sincerely hope to welcome you back to Regantris Surabaya again. Best regards, Fajar Putra, Cluster Reception Manager
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G***t
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Comfortable and calm 👍 come back again sometime. Thank you
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Accommodation's Reply
12 Nov 2025
Dear Kak G*t, Greetings from Regantris Surabaya. Thank you for your excellent review and rating via the Traveloka app. We are very glad that you had a wonderful stay. We are committed to providing comfort to all our customers with quality services and products. Thank you again for using our service. We hope to welcome you back to Regantris Surabaya again in the future. Best regards, Fajar Putra Front Office Manager
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D***t
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Friendly service, clean, and close to the city center
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Accommodation's Reply
12 Nov 2025
Dear Kak D*t, Greetings from Regantris Surabaya. Thank you for sharing your stay review. We truly appreciate you taking the time to write a review of our products and services. Regantris Surabaya is located in the heart of Surabaya, easily accessible by all types of public transport and conveniently located near the satellite toll gate. We would like to thank you once again for staying at Regantris Surabaya and we look forward to welcoming you back to the hotel in the future. Best regards, Fajar Putra Front Office Manager
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Primadhana A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The hotel is nice, in the city center. The staff is also friendly. What needs improvement is the soundproofing. When the cleaning equipment carts pass by, it's very noisy and can be heard inside the room. If someone passes in front of the room, the noise can also be heard inside.
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Accommodation's Reply
12 Nov 2025
Dear Primadhana A., Hello from Regantris Surabaya, Thank you for being our guest. It is a great pleasure to hear that you had memorable staying experience with us. We strive and committed to deliver exceptional services to our guest. We note that room the location and helpful and polite staffs are being remarkable point during your stay at Regantris Surabaya. Once again thank you for your positive rating. We are waiting for your next visit to create another remarkable moment with Regantris Surabaya. Sincerely yours, Fajar Putra Cluster Front Office Manager
Khamid A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Clean and comfortable rooms, strategic location close to the official meeting place, easy to find food around the hotel and delicious, thank you
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Accommodation's Reply
12 Nov 2025
Dear Mr. Kamid A. Greetings from Regantris Surabaya. Thank you for taking the time to write us a great review. Each customer review is important for evaluating and improving our products and services. Thank you once again for using our service. We look forward to welcoming you back to Regantris Surabaya again. Best regards, Fajar Putra Front Office Manager
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A***s
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Overall, it's great, the security is friendly and brings umbrellas when it rains, the staff is also friendly, the rooms are also clean and nice.
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Accommodation's Reply
12 Nov 2025
Dear A*s, Greetings from Regantris Surabaya. Thank you for taking the time to review your stay. We are delighted to know that our services and products met your expectations. All our staff are well-trained and committed to ensuring the satisfaction of all our guests. Thank you once again for being our guest. We look forward to welcoming you back in the future. Best regards, Fajar Putra, Cluster Reception Manager
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Mida A.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
It was very comfortable staying here with my sister, the room was not cramped, clean, strategic location, kid-friendly and there were snacks from the hotel. The only minus was the food where I wanted to order it turned out it was only available Monday to Friday (I visited on the weekend). My sister was very happy. BTW the room was aesthetic and the bathroom was comfortable, the water flowed smoothly, only the toilet flush was lacking hehe but overall Okk!
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Accommodation's Reply
23 Oct 2025
Dear Ms. Mida A., Greetings from Regantris Surabaya. Thank you for choosing us as your accommodation for your weekend getaway with your sister. I am truly honored to read the positive review and great feedback you have left us on Traveloka. We are committed to continuously improving and improving the quality of our services and products to meet our customers’ needs through individual reviews. We apologize for the inconvenience caused by cleaning the bathroom. We have reported this matter to the relevant management team for immediate action to prevent this from happening again in the future. Thank you once again for being our valued customer. We look forward to welcoming you back to Regantris Surabaya again. Sincerely, Fajar Putra, Group Front Office Manager Sincerely, Fajar Putra, Group Front Office Manager
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S***n
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
Staying at the Regantris Hotel was a pleasure! Comfortable rooms, friendly staff, and complete amenities. Its strategic location in the city center makes it the perfect choice for a memorable stay.
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Accommodation's Reply
23 Oct 2025
Dear Mr. S*n, Sincerely yours, Regantris Surabaya Thank you for taking the time to review the quality of our products and services. We are delighted to know that our service met your expectations throughout your stay. Listening to each guest's feedback is important for us to grow and continuously improve in providing quality services and products to our customers. Thank you once again for using our service. We look forward to welcoming you back again soon. Best regards, Fajar Putra Front Office Manager
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S***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Staying at the Regantris Hotel was truly enjoyable! The rooms were clean and comfortable with a modern design, and the staff was friendly and always ready to help. Complete amenities, a tranquil atmosphere, and the hotel's unique design made for a truly special stay. It's strategically located in the city center, close to various attractions. For a reasonable price, the Regantris Hotel offers comfort and quality.
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Accommodation's Reply
23 Oct 2025
Dear Mr. S*n, Sincerely yours, Regantris Surabaya Thank you for taking the time to review the quality of our products and services. We are delighted to know that our service met your expectations throughout your stay. Listening to each guest's feedback is important for us to grow and continuously improve in providing quality services and products to our customers. Thank you once again for using our service. We look forward to welcoming you back again soon. Best regards, Fajar Putra Front Office Manager
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